Inter-Tel Microprocessor Key Installation And Maintenance Practices Manual

							DESCRIPTION 
SECTION 340-100-100 
bsue 3, April 1983 INTER-TEL PRACTICES 
30 DIRECT STATION SELECT KEYS 
AND STATUS LAMPS 
Figure l-l 1. 3030D DSWBLF 
Page l-20  
						

							INTER-TEL PRACTICES 
DESCRIPTION 
SECTION 340-l 00-100 
Issue 3, April 1983 
I 
n I 
DIP SWITCHES 
A 2 
5.OV T.P. (CR4) 
n 3 
5.OV ADJUST (R5) 
Figure 1-12. 6460D/3030D DSS/BLF Control PCB 
Page 1-21  
						

							=/NER-EL 8 MPK@ SYSTEM 
INSTALLATION AND 
MAIl’@tENANCE PRACTICES 
- 
340:tQm 
@INTER-TEL@ EQUIPMENT, INC. 1983 
Ali Rights Reserved @MPK-is a ragistdred t@Wmar’k~ 
of INTERGTEL EQUIPM,F#T, 
INC.  
						

							PRACTICES DOCUMENTATION KEY 
MICROPROCESSOR KEY SYSTEM (MPK) 
INFORMATION: This practice documentation key explains the MICROPROCESSOR KEY SYSTEM 
(MPK) Product Line documentation system and represents the latest status of the sections. All sections 
and changes listed here are in effect. Always refer to the latest issue of the key. 
tern 
40. 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
8. Title 
Description 
Features 
Installation 
Programming Guide 
Online Monitor (ONMN) 
Troubleshooting 
Station Message Detail 
Recording (SMDR) 
Replacement Parts Section issue Date 
340-l 00-l 00 Issue 3, April 1983 
340-l 00-200 Issue 3, April 1983 
340-l 00-300 Issue 3, April 1983 
340-l 00-400 Issue 3, April 1983 
340-l 00-401 Issue 3, April 1983 
340-l 00-600 Issue 3, April 1983 
340-l 00-601 Issue 3, April 1983 
340-l 00-700 Issue 3, April 1983 
iii  
						

							TABLE OF -CONTENTS 
CONTENTS PAGE 
PRACTICES DOCUMENTATION KEY .......... 
iii 
FCC REGULATIONS .......................... xi 
WARRANTY ................................. xii 
340-l 00-l 00: 
DESCRIPTION 
1.00 INTRODUCTION .................... 
.1-l 
General. ......... . ................... l-l 
Technology ......................... .1-l 
lnstallation...........................l- 2 
Servicing .......................... ..l- 2 
Hardware Description ............... .l-3 
340-l 00-200: 
FEATURES 
1.00 INTRODUCTION .................... .2-2 
2.00 INTERNAL COMMUNICATIONS ..... .2-2 
Automatic Intercom Availability ...... .2-2 
Private Multi-Path Intercom Calls ..... .2-2 
Two-Digit Dialing or Single Key 
DSS/BLF ........................ ..2- 3 
Intercom Alert Tone ................. .2-3 
Full-Duplex Handsfree Intercom Calls 2-3 
Microphone ON/OFF Indication ... 1.. .2-3 
Private Intercom Calls ............... .2-3 
Automatic Intercom Callback ........ .2-4 
Automatic Handset/Handsfree 
Control.. ........................ ..2- 4 
Called Party Forced Release ......... .2-4 
Intercom Camp-On...................2- 4 
Call Waiting Signal .................. 
.2-4 
Call Forwarding ..................... .2-4 
Consultation Hold ................... .2-5 
Intercom Transfer ................... -2-5 
Do-Not-Disturb ..................... .2-5 
3.00 EXTERNAL COMMUNICATIONS ..... .2-5 
Line Status Indicators ............... 
.2-5 
Outgoing Call Multi-Line Key 
Selection ......................... .2-6 
C.O. Line Queuing .................. -2-6 
Privacy on C.O. Lines. ............... 
-2-6 
Pushbutton Dialing .................. 
.2-6 
Last Number Rediai ................. 
.2-6 
Speed Dialing of Frequently 
Dialed Numbers ................... .2-6 
Outside Dial Tone Restore ........... 
-2-7 
Line Key Skipping ................... 
.2-7 
Automatic Handset/Handsfree Control 2-7 
On-Hook Monitoring/Dialing ......... 
-2-7 
Music-On-Hold ...................... .2-7 
Automatic C.O. Line Release 
(System Programmable) ........... .2-7 
Hold Recall Time .................... .2-7 CONTENTS 
PAGE 
Operator’s Recall Time .............. .2-8 
Intercom Call Waiting Signal ......... .2-8 
Call Splitting 
........................ .2-8 
Call Hold 
........................... .2-8 
Conference Calls (Two Inside Parties, 
One Outside Party) 
................ .2-8 
Conference Calls (Two Outside Parties, 
One Inside Party). ................. .2-9 
Distinctive Central Office Ring 
Indications 
........................ .2-9 
Night Ring Mode 
.................... .2-9 
4.00 MOVING CALLS AND LOCATING 
PERSONNEL 
..................... .2-9 
Call Transfer ....................... 2-10 
Call Transfer to Hold 
............... 2-10 
Transfer Recall Time (System 
Programmable) .................. 2-l 0 
Reverse Transfer ................... 2-10 
Transfer Cancel (Call Screening) .... 2-10 
Transfer Search .................... 2-10 
Zone Paging l-4 and All-Page ....... 2-10 
Message Waiting Indication ......... 2-l 1 
Message Center 
.................... 2-l 1 
Executive Priority Call Waiting ...... 2-l 1 
External Paging Speakers. .......... 2-l 1 
Account Codes. 
.................... 2-l 1 
Multiple Speed Dialing 
.............. 2-12 
Station Transfer Security ........... 2-12 
5.00 DSS/BLF STATION SPECIAL 
FEATURES ...................... 2-l 2 
Key Functions of the DSS/BLF ...... 2-12 
Visual Indications of the DSS/BLF ... 2-12 
Intercom Dialing with the DSS/BLF . . 2-13 
Call Transfer with the DSS/BLF ..... 2-13 
Call Transfer to a Busy Station with 
the DSS/BLF 
..................... 2-13 
Reverse Transfer with the DSS/BLF . . 2-13 
Call Screening with the DSS/BLF .... 2-13 
Activating the Message Waiting 
Indication with the DSSJBLF ...... 2-13 
6.00 ON-SITE PROGRAMMING .......... 2-14 
Special Modes of Operation ......... 2-13 
Types of Programming Parameters . . 2-14 
7.00 PROGRAMMABLE STATION 
HARDWARE FEATURES .......... 2-15 
Digit 1 Dial (Switch 1) .............. 2-15 
Speed Transfer (Switch 2) .......... 2-15 
Off-Hook Ring (Switch 3) ........... 2-15 
Night Station (Switch 4) ............ 2-15 
Full-Duplex (Switch 5) 
.............. 2-15 
Executive Priority Call Waiting 
(Switch 6). ....................... 
2-16 
Do-Not-Disturb (Switch 7) .......... 2-l 6 
V  
						

							CONTENTS PAGE CONTENTS 
PAGE 
8.00 
9.00 
1.00 
2.00 
3.00 
4.00 
5.00 
6.00 
7.00 DIAGNOSTICS AND SYSTEM 
SELF-TESTING (OPTIONAL) ..... 2-16 
TEST Program ..................... 
2-l 6 
Online Monitor (ONMN) ............ 2-16 
Display Program (DISP) ............ 2-16 
Enable Error Messages ............. 2-16 
REST Program ..................... 
2-16 
SYSTEM RS-232C OUTPUTS ....... 2-l 6 
Station Message Detail Recording ... 2-16 
Error Messages .................... 2-16 
340-l 00-300: 
INSTALLATION 
INTRODUCTION .................... 
.3-l 
General..............................3- 1 
Unpacking .......................... 
.3-l 
KSU Location ....................... 
.3-l 
Power Supply Installation ............ 
.3-2 
System Electrical Test ............... .3-2 
CABLING INSTRUCTIONS .......... 
.3-2 
General Requirements ............... 
.3-2 
Starting the Cabling ................. 
-3-2 
Installation Method A ................ 
.3-2 
Installation Method B ................ 
.3-2 
Central Office (C.O.) Lines ........... .3-2 
PRINTED CIRCUIT BOARD INSTAL- 
LATION ......................... ..3- 3 
Central Processor Unit (CPU) PC6 ... .3-3 
Central Office Unit (COU) PCB. ...... .3-3 
Station (STN) PCB .................. 
.3-3 
Conference (CNF) PCB .............. .3-4 
STATION WIRING TEST. ............ 
.3-4 
General..............................3- 4 
KEYSET INSTALLATION ............ 
.3-4 
General..............................3- 4 
Keyset Options ...................... 
.3-4 
Instrument Installation ............... 
.3-5 
Voltage Regulator Setting ............ .3-5 
Speakerphone Installation ........... .3-5 
DIRECT STATION SELECTOR/ 
BUSY LAMP FIELD (DSS/BLF) ....... .3-5 
Installation. ......................... 
.3-5 
Installation With Optional System Bat- 
tery Back-up (or Without an AC Outlet) 3-5 
Voltage Regulator Setting ............ .3-6 
CPU INITIALIZATION ROUTINE ..... .3-6 
vi 
8.00 
9.00 
10.00 
11.00 OPTIONAL STATION MESSAGE 
DETAIL RECORDING (SMDR) . . . . . . . .3-6 
Installation.. . . . . . . . . . . . . . . , . . . . . . . . . .3-6 
PAGING CONNECTIONS ............ .3-6 
Internal Paging. ..................... .3-6 
External Paging ..................... .3-6 
OPTIONAL MUSIC-ON-HOLD 
(MOH) MODULE . . . . . . . . . . , . . . . . . . .3-6 
Installation.. . . . . . . . . . . . . . , . . . . . . . . . . .3-6 
OPTIONAL BATTERY BACK-UP ..... .3-6 
General..............................3- 6 
Installation of Battery Back-Up ....... .3-6 
340-l 00-400: 
PROGRAMMING 
1 .oo 
2.00 
3.00 
4.00 INTRODUCTION .................... .4-l 
General..............................4- 1 
Programming Terminal .............. .4-l 
ON-SITE PROGRAMMING ........... .4-l 
KSU SetUp..........................4- 1 
Major Programming Areas ........... .4-l 
Initial MPK Programming .4-2 ‘,  ............ 
System Programming. ............... .4-2 
Station Programming ................ .4-4 
KEYSET PROGRAMMING SWITCHES 4-5 
DIAGNOSTICS (OPTIONAL) ......... 4-5 
Operating Terminal ................... .4-5 
Diagnostic Features ................. .4-6 
340-l 00-401: 
ONLINE MONITOR (ONMN) 
1.00 INTRODUCTION .................... .5-l 
General..............................5- 1 
Description ......................... .5-l 
2.00 COMMANDS ........................ .5-l 
Memory Display M . ........... .5-l 
Change C  .................... .5-l 
Quit Q  ....................... .5-2 
Control Block Display 
x nn ...................... ..5- 2 
3.00 CONTROL BLOCK FORMATS . . . . . . . .5-2  
						

							CONTENTS 
340-l 00-600: 
TROUBLESHOOTING GUIDE PAGE 
CONTENTS 
340-100-601: 
STATION MESSAGE DETAIL 
RECORDING (SMDR) 
1.00 
2.00 
3.00 INTRODUCTION .................... 
.6-l 
General .............................. 
6-1 
DEFECTIVE UNIT RETURN POLICY 6-1 
Return Authorization Tags . . . . . . . . . . . .6-l 
TROUBLESHOOTING PROCEDURE ..6-1 
Preliminary Troubleshooting Checklist 6-l 
System Troubleshooting Procedures . .6-l 
Light-Emitting Diode Indications . . . . . .6-2 PAGE 
1.00 INTRODUCTION . . . . . . . . . . . . . . . . . . . . .7-l 
2.00 STATION MESSAGE DETAIL 
RECORDlNG.......................7-1 
Printout Field Description . . . . . . . . . . . . .7-2 
3.00 ERROR MESSAGE FORMAT . . . . . . . . . .7-2 
340-l 00-700 
Replacement Parts 
1.00 INTRODUCTION 
.................... .8-l 
General 
.............................. 
8-1 
2.00 REPLACEMENT PARTS LIST . . . . . . . . .8-l 
3.00 MAXIMUM SYSTEM 
CONFIGURATION.. . . . . . . . . . . . . . . . .8-l 
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
I-l 
vii  
						

							-2% 
TABLE OF FIGURES 
FIGURES 
j 340-100-l 00 
DESCRIPTION PAGE 
l-l MPK CPU PCB ..................... 
l-10 
l-2 MPK Optional Music-On-Hold 
Module PCB ..................... 
l-11 
l-3 MPK STN PCB ..................... 
1-12 
l-4 MPK COU PCB .................... 
1-13 
1-5 MPKCNF PCB ..................... 
1-14 
l-6 MPK/II 1032T Keyset ............... 
l-15 
l-7 416T/1032T Keyset Control PCB .... l-l 6 
l-8 MPK/I 416T Keyset ................. 
1-17 
l-9 3532D DSS/BLF .................... 
l-18 
l-10 3532D DSWBLF Control PCB ....... 1-19 
l-11 3030D DSWBLF .................... l-20 
l-l 2 6460D/3030D DSWBLF 
Control PCB ..................... 
1-21 
340-l 00-300 
INSTALLATION 
3-l cou PC6 ............................ 3-8 
3-2 MPK/II KSU Power Supply ........... 
.3-9 
3-3 KSU Voltage Test Points ............ 3-10 
3-4 Method A Station Cable 
Termination ...................... 
3-l 1 
3-5 Method B Station Cable 
Termination ...................... 
3-l 2 
3-6 Method A Backplane Layout ........ 3-13 
3-7 Method B Backplane Layout ........ 
3-14 
3-8 COU Connection to C.O. Lines ...... 
3-15 
3-9 CPU PCB .......................... 
3-16 
3-10 CPU PCB Switch Positions. ......... 
3-17 
3-l 1 Keyset Switch-Selectable Options . . 3-17 
3-12 Internal Paging Zones .............. 
3-17 
3-13 Keyset Voltage Adjustment .......... 
3-18 
3-14 DSWBLF Connections .............. 
3-19 
3-15 DSWBLF (3030D with Fast Reset) 
Voltage Adjustment and 
Optional Battery Back-up ......... 3-20 
3-16 DSS/BLF (3532D with Fast Reset) 
Voltage Adjustment and 
Optional Battery Back-up ......... 
3-21 
3-l 7 RS-232 Cable Connection. .......... 
3-22 
3-18 External Page Connections ......... 3-23 
3-19 Back-Up Battery Amp/Hour 
Calculation ...................... 
3-24 
340-l 00-400 
PROGRAMMING 
4-l MPK Option Summary ............... 
.4-8 
4-2 System Programming Entries ........ .4-3 
4-3 System Options ..................... 
.4-4 
4-4 Programming Planning Sheet 
- Station Class ................... 
.4-9 
ix 
FIGURES 
PAGE 
4-5 
Programming Planning Sheet 
- System Ciass 
.................. 4-10 
4-6 Station Programming Entries. 
........ .4-4 
4-7 
Station Options 
..................... .4-5 
4-8 Switch-Selectable Options 
........... .4-5 
4-9 Multi-Line Dip Switch-Selectable 
Options 
.......................... 4-l 1 
4-10 Code Listing for the MPK 
System .......................... 4-12 
340-l 00-401 
ONLINE MONITOR 
5-l 
Available Control Blocks. 
............ .5-2 
5-2 S-Station Control Block 
.............. .5-3 
5-3 Station Command Code 
Definitions - DBUF/DISP 
Command/Error SMDR 
............ .5-4 
5-4 L-C.O. Line Control Block 
........... .5-5 
5-5 B-Callback Queue Entry 
............. .5-6 
5-6 F-Conference Control Block 
......... .5-6 
5-7 I-Intercom Channel Block. 
........... 
.5-6 
5-8 T-MPK Station Data Base 
Options ............................ 
5-7 
5-9 X-System Statistics Area 
............. .5-7 
340-l 00-600 
TROUBLESHOOTING 
6-l 
Feature Failure 
Troubleshooting Chart ............. .6-3 
6-2 Internal Communications 
Troubleshooting Chart 
............. .6-7 
6-3 External Communications 
Troubleshooting Chart ............. .6-8 
6-4 System Malfunctions 
Troubleshooting Chart ............. .6-9 
6-5 Light-Emitting Diode 
Indications 
....................... 6-l 1 
6-6 MPK/II LED Locations 
.............. 6-13 
340-l 00-601 
SMDR 
7-l 
SMDR Printout 
...................... .7-l 
7-2 Error Message Format 
............... .7-2 
7-3 Drop Code Definitions 
............... .7-3 
7-4 
l NMl Error Message Format 
.......... .7-4 
340-100-700 
REPLACEMENT PARTS 
8-l 
Replacement Parts List 
.............. .8-l 
8-2 MPK System Maximum Configuration 8-2  
						

							FCC REGULATIONS 
All Distributors must complete the following before 
 connecting the INTER-TEL@ MPK telephonesystem 
to the switched telephone network. FCC regulations 
require that the following information be provided to 
the end user in writing. 
(1) 
(2) 
(-- (3) Notify the telephone company of the line numb- 
ers to which the direct connection is to be made 
and provide them with the system model number 
340.00 INTER-TEL@ MPK telephone system 
which is to be installed. Be sure to include the 
registration number and ringer equivalence 
number which is listed for the equipment. The 
FCC registration number for the INTER-TEL@ 
MPK telephone system model number 340.00 
is BE287V-68377-KF-E. The ringer equivalence 
number is 0.9A. The customer is responsible for 
giving notice to the telephone company upon 
final disconnection of the equipment. 
Give notice to the telephone company of the 
means for connecting the equipment to the 
telephone network, specifically, the universal 
service ordering code (USOC) number of the 
jack installed by the telephone company. The 
jack that shall be installed is type RJ21X or 
RJ14W. 
When trouble is experienced, the customer 
shall disconnect the equipment from the tele- 
phone line to determine if it is malfunctioning, (4) 
(5) 
(6) 
(7) 
03) and if so, the equipment shall not be used until 
the malfunction has been corrected. Return all 
malfunctioning equipment to the manufacturer. 
Do not connect the equipment to party lines 
unless equipment is provided with a Telco 
coupler. Equipment shall not be used on coin 
telephone lines. 
The telephone company may make changes in 
its communications facilities. If such changes 
can be reasonably expected to render any 
customer’s terminal equipment incompatible 
with the telephone company’s facilities, or re- 
quire modification, the customer shall be given 
adequate notice in writing to allow the customer 
an opportunity to maintain uninterrupted ser- 
vice. 
Provide the customer with a copy of the service 
manual. 
All wiring between the Key Service Unit and 
Central Office Lines must be less than 25 feet in 
length. Any ancillary devices added to the 
system must be FCC-approved and all station 
wiring to the KSU must be in accordance with 
the 3rd Report and Order requirements. 
The customer shall not make any in-warranty or 
out-of-warranty repairs. These repairs must be 
done by INTER-TEL@ or the installing dealer. 
WARNING: This equipment generates, uses, and can radiate radio 
frequency energy and if not installed and used in 
accordance with the instructions manual, may cause 
interference to radio communications. As temporarily 
permitted by regulation it has not been tested for 
compliance with the limits for Class A computing devices 
pursuant to Subpart J of Part 15 of FCC Rules, which are 
designed to provide reasonable protection against such 
interference. Operation of this equipment in a residential 
area is likely to cause interference in which case the user 
at his own expense will be required to take whatever 
measures may be required to correct the interference. 
xi  
						

							WARRANTY 
INTER-TEL EQUIPMENT, INCORPORATED warrants its products (except 
for fuses and lamps) to be free of defects in materials and/or workmanship. 
This warranty shall extend for a period of one (1) year from the date the 
product was originally shipped. All shipping costs incurred in connection 
with warranty work will be paid by the buyer/customer. INTER-TEL 
EQUIPMENT’S warranty does not apply to products that have been 
damaged due to and/or subjected to improper handling by shipping 
companies, negligence, accidents, improper use, or alterations not author- 
ized by INTER-TEL EQUIPMENT, INCORPORATED. 
This warranty is in lieu of and excludes all other warranties, expressed or 
implied and in no event shall INTER-TEL EQUIPMENT, INCORPORATED 
be liable for any anticipated profits, incidental or consequential damages, 
loss of time or other losses incurred by the buyer/customer in connection 
with the purchase, operation or use of the product. 
xii