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Inter-Tel Microprocessor Key Installation And Maintenance Practices Manual
Inter-Tel Microprocessor Key Installation And Maintenance Practices Manual
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INTER-TEL PRACTICES TROUBLESHOOTING SECTION 340-100-600 Issue 3, April 1983 =x m 0 0 w : EARmRR Page 6-13
INTER-TEL PRACTICES SMDR SECTION 340-100-601 Issue 3, April 1963 STATION MESSAGE DETAIL RECORDING (SMDR) . CONTENTS PAGE 1.00 INTRODUCTION . . . . . . . . , . . . . . . . . . . . . .7-l 2.00 STATION MESSAGE DETAIL RE CORDING . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-l Printout Field Description . . . . . . . . . . . . , .7-l 3.00 ERROR MESSAGE FORMAT . , . . . . . . . . .7-2 1.00 INTRODUCTION This section defines the message format and code definitions that are used in the Station Message Detail Recording (SMDR) printout produced by the xxx !E! ! x ! ! T ! !E! ! N ! ! s ! ! I ! !O! !N! ! ! ! N ! ! u ! !M! ! B ! ! E ! ! R ! INTER-TEL MPK system. The two formatsused for printouts are: Station Message Detail Recording and Error Messages. 2.00 STATION MEkSAGE DETAIL RECORQING Outgoing calls will output messages detailing data about a call as shown in Figure 7-l. NOTE: All incoming outside calls will generate a ring message in the MPK error message format (see Sectiori 3.00 whensystem option 3 enable error messages) is set. Refer to Programming Section 340-700-400 for sys- tem options. ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! Examples: 20 16022727933 2 1 10 16022727933*654321* 100 2 ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! xxx I E ! ! L ! ! A! ! P ! !S! ! E ! !DI ! ! !T! ! I ! !M! ! E I ! I ! ! ! ! ! ! xxxx xx !T I !CI !I ! ! .! !M ! ! 01 !E ! !.! ! ! ! ! !O ! ! L! IF I !I! ! I !D i !N! ! E! !A ! ! ! !Y ! ! N! ! ! !UI ! ! !M! ! ! !B! ! ! !E! ! ! !R! Figure 7-l. SMDR Printout Page 7-l
SMDR INTER-TEL PRACTICES SECTION 340-100-601 issue 3, April 1983 2.01 Printout Field Description A. T,h’e EXrENSlON NUMBER is a three-character fi&i. Valid characters for this field are station Ii numbers 10-41. D. The TIME OF DAY is a f&r-character field. This field is left blank because a real time clock does not exist in MPK. B. The DIALED NUMBERS area is a 24-character field. Valid characters for this field are 0 through 9 and the characters asterisk (*) and pound (#). Account codes are output in this field and are recorded in the sequence in which they are entered. You may distinguish the account code from the dialed number by encasing theT,ccount code in asterisks (*); however, the asterisks (as well as the account codes) are output on the CO. line. E. The C.O. LINE NUMBER is a two-character field. Valid data includes the line number’s 1 through 10. F. All blanks are ASCII spaces ($20). G. Each line of printout ends in a CR/LF. NOTE: System options 1, 2, and 3 will have an impact on the error messages included in the SMDR printout. See Programming Section 340- 100400. C. The ELAPSED TIME in minutes is a three- character field. Valid output is 0 to 255 minutes. ’ The elapsed time of a CO. call is rounded off to the nearest minute. 3.00 ERROR MESSAGE FORMAT NOTE: The elapsed time in excess of 255 minutes will be printed as asterisks (****). Figure 7-2 shows the format that is used for the SMDR printout of user and system errors. System option 3 (ENABLE ERROR MESSAGES) must beset to provide the output to the SMDR. These messages also indicate user errors; as such, they may not be system errors. This is especially true of the ONHK message as defined in Section B-4. LL : .r : I,i, ‘1, $ ,j( ix .(’ ‘4 bx a;b;;j : :. gF ..I,.,,....,,, MM: SS ‘: !,‘E ! :-I E ‘!“‘.‘.!“c 1, . . . . . . . . . . . . . . ! M S ! i.’ .t c !X! ‘.!iR’ ::! ,.’ - ! j- ! ! R 1 ! E ! !‘O ! ! N ! ! s ! !5,, ! ! ! ! I ! !J- ! !O! !Yi ! !N! !P ! ! ! !E ! !N! ! ! ’ !U! ! ! !‘W! ! ! !, B ! ! ! jg’j ii..i: ! !R! ! ! ! ! ! ! ! ! ! I ‘. I , :- 1. ii ‘:p ‘; ! j’ I ;, ;‘, ;i,i ‘i , /:_ ‘I,: ;.r’ , i ! !O! .............. ! !D! .............. ! ! E ! .............. ! ! ! .............. ! ! ! .............. ! ! ! .............. ! ! ! .............. ! ! ! .............. ! ! ! .............. ! ! ! .............. ! ! ! .............. ! ! ! .............. ! ! ! .............. ! !“.I?’ !“.. . . . . . . . . . . . . ! I E ! ! d ?! . . . . . . . . . . . . . . !N C! ! 0 ! . . . . . . . . . . . . . . !U O! ! Ii ! . . .*.......... !T N! ! ! e......... . , . . .!E D! !C! .*.a.....*.... ‘!S S! R ! I ! N ! G ! ! D ! u ! R ! A ! T ! I ! 0 ! N ! Figure 7-2. Error Message Format HHM,M !H M! !O I ! !U N! !R U! ! T ! ! E ! ! s ! ! ! ! T ! 1 I ! ! M ! ! E ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !C ! . !O ! . ! ! L ! I ! N ! E ! ! ! ! ! ! ! ! ! ! ! ! ! ! - ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! Page 7-2
INTER-TEL PRACTICES SMDR SECTION 340-100-601 issue 3, April 1963 Information contained in the SMDR message fields is defined in the following paragraphs: A. xxx The EXTENSION NUMBER field indicates the sta- tion on which the error was detected. Valid data in this section will be either l ** or extension numbers IO through 41. B. DDDD The ERROR TYPE field defines the type of message printed when an error is detected. The nine types of errors are: RING, OFLN, OFHK, ONHK, CURR, DROP, DATA, DLAY AND l NMl. 1. RING The RING error type will indicate for how long a C.O. line rang in. The time is dis- played in minutes and seconds (MM:SS). The extension number of the station an- swering the C.O. call is printed in the XXX message field; if the line is not answered *‘* is printed in the XXX field. The C.O. line number that rang in is printed in the C.O. lines (LL) column. EXAMPLES: 10 RING . . . . . . . . . . . . . . I:26 3 l ** RING . . . . . . . . . . . . . . 0:35 7 2. OFLN The OFLN error type will indicate that a previously offline (DROP) station has been connected to the system, powered up and is communicating with the KSU. Typical out- put to the SMDR is an OFLN 20 referring to a station powered up in the idle state. EXAMPLE: 38 OFLN 20 . . ..a......... 3. OFHK The OFHK error type indicates that erron- eous data was received from a station while the station was off-hook and not in use. Typical output is an OFHK + referring to the KSU receiving an off-hook command with the station already off-hook. Page 7-3 EXAMPLE: 24 OFHK + . . . . . . . . . . . . . 4. ONHK . .,j. .;. The ONHK error type will indicate that data other than the off-hook commapd yap re- ceived while the station &as,‘onihook.j;for example, pressing line key 2 while on-hook would output an ONHK 2 message.. i !, NOTE:! Indiscriminate pressing of keys&’ Sy@ns may cause lockout of the station. __ ,i I‘ .I EXAMPLE: 39 ONHK 2 . . . . . . :..; .,... .5. CURR A CURR error type will be generated if a CO. line that is in use loses loop current by either a network drop or the outside party going on-hook. The C.O. line number which lost loop current is output in the FF error code column. EXAMPLE: 10 CURR 08 . . . . . . . . . . . ..I 6. DROP This message is printed whenever any sta- tion is placed offline due to excessive data errors. If the data portion of this message contains a character, that character indi- cates the connectfon lost du.e to the change in station status: If there is no,data field, then’ the station was not connected at the time it w&s dropped. In previous software this mes- sage only appeared for active stations which caused a CC. line or an intercom con- nection to be lost. EXAMPLE: 20 DROP 07 . . . . . . . . . . . . . . DROP CODE DEFINES Ol-OA LINES l-10 OB-OF IC CHANNELS 1-5 :: i’ Figure 7-3. Drop Code Definitions 7. DATA This message is displayed for any online station data-errors in’the ranges of-$OO-$19’ and $5C to $FE. System option 24 must be enabled to display these messages. This message includes all such errors regardless of the current station state and includes any
SMDR SECTION 340-100-601 Issue 3, April 1983 messages which were previously displayed as ONHK with the same data error contents, EXAMPLE: 14 DATA 15 . . . . . . ..a..... 8. DLAY The DLAY error is printed whenever station data has not been transferred from the input area prior to the data collection processor starting a new station polling cycle. In this case a station lamp update cycle will be inserted into the polling sequence to allow the station data processor additional time for the transfer. Nothing is lost as a result of this condition and the message is displayed for performance measurement purposes only. The data code of “L” indicates that the delay was the result of slow handling of the previous station data. The absence of a code indicates that the data has been processed but that the processing of other system functions did not allow a prompt transfer out of the input area. The blank data code condition occurs frequently and is displayed only if system option 24 is enabled. INTER-TEL PRACTICES *, 9. ‘NM1 , The *NMI error type indicates that a Non- Maskable Interrupt (NMI) has occurred. ‘NM1 errors are normally generated when software does not reset the system timer or when a hardware error, such as a power spike or improper board insertion, occurs. An ‘NM1 will interrupt normal operation, record the condition of the system and automatically reset. The system will con- tinue to process calls and handle existing calls in the following manner: C.O. lines that are on hold, transfer, park, and in con- ference will be placed on hold; C.O. lines that are seized, being reseized, dialing or redialing will remain seized; and IC calls will remain connected. The “NM1 error codeand system status at the time of the ‘NM1 are displayed in Figure 7-4. NOTE: The Hack data displayed has been altered to always reflect the 14 bytes of stack data at the high address of the stack. This means that the stack data will a/ways ref/ecf the system stack dafa confenfs regardless of what actions may have altered the value of the stack pointer. +NMI *NM,1 ! E ! ! R ! ! R ! ! 0 ! ! R ! ! I I c ! ! 0 ! I D ! ! E ! ! ! ! ! ! ! 8.75A. . E81F, ! 8 -! ! ! T ! .! !A !! !C !I !K !! I ! ! IP !! !O !! !I !! !N !! !T !! !E !! !R !! FBD7E2C4 .,. ..a.. ‘..CD32, , S ! T ! A ! C ! K ! ! D ! A ! T ! A ! ! ! ! Figure 7-4. *NMI Error Message Format Page 7-4
INTER-TEL PRACTICES A. 6. C. D. FF This message field location contains data (IC or C.O. in use at the time of the error, etc.) related to the above error types. Except for the l NMl code, the data will be a single ASCII character or a two-digit hex value representing the ASCII character. Refer to Figure 7-3. MM:SS This message field will indicate ring duration of an incoming call. The time is expressed in nimutes (MM) and seconds (SS). This field will be blank for other error types. HH:MM This message field indicates the time of day during which the printout occurred. However a real time clock does not exist on the MPK system and this field will be left blank. LL This field will indicate the C.O. line in use, if applicable, during the occurrence of the error; otherwise, this field will be left blank. -j‘ .- I ic,h ,, : SMDR SE$ZTlON 340-100-601 Issue 3, April 1963 ‘, i,. Page 7-5
INTER-TEL PRACTICES REPLACEMENT PARTS REPLACEMENT PARTS SECTION 340-100-700 Issue 3, April 1983 CONTENTS PAGE 1.00 INTRODUCTION . . , 0.. . . . . . . . . . . . . , . . .8-i General . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...8-1 2.00 REPLACEMENT PARTS LIST . . . . . . . . . .8-l 3.00 MAXIMUM SYSTEM CONFIG- URATION . . . . . . . . . . . . . . . . . . . . . . . . ...8-1 1.00 INTRODUCTION 1.01 General This section provides the necessary technical infor- mation required for ordering replacement parts for the INTER-TEL MPK system. All major units or assemblies are labeled with identification numbers and can be ordered using this information. 2.00 REPLACEMENT PARTS LIST Figure 8-l lists all the parts authorized for replace- ment in the INTER-TEL MPK system. Parts other than the ones listed are not authorized for replace- ment in the field. All metal or cosmetic parts assoc- iated with the INTER-TEL system may be replaced by contacting INTER-TEL’s Order Processing De- partment. 3.00 MAXIMUM SYSTEM CONFIGURATION The INTER-TEL MPK system may be configured for either the MPK/I or MPK/II systems. The MPK/I system will have the capability for 16 multi-line keysets and will interface with 4 two-way central office lines. The MPK/II system will have the capacity for 32 multi-line keysets and will interface with 10 two-way central office lines. Figure 8-2 represents the maximum capacity of each system. It is possible to reduce the system capacity by reducing the number of STN PCB’s used in the system. Parts Number Description 416T 1032T 817.3001 817.3005 810.4003 810.4001 810.4002 810.5018 810.5019 340.01 340.02 340.10 340.20 340.21 340.30 340.40 340.06 340.07 3030D 340.331 340.330 340.2301 340.2302 3532D 340.333 340.332. 340.23 Keyset - 4 Button Keyset - 10 Button Handset for Keyset Transceiver for Handset Red Plastic Cap for Keyset Clear Plastic Cap for Keyset Amber Plastic Cap for Keyset Faceplate for 416T Keyset Faceplate for 1032T Keyset Cardfile (MPK/I) Cardfile (MPK/II) CPU PCB Central Office Unit PCB Assembly (COU) DTMF Central Office Unit PCB Assembly (COU) Rotary Statioil PCB (STN) Conference PCB (CNF) Power Supply (MPK/I) Power Supply (MPK/II DSS/BLF Unit (30-Station) DSWBLF Control PCB DSS/BLF Key PCB Key Board for 416T Keyset Key Board for 1032T Keyset DSWBLF Unit (32~Station) DSWBLF Control PCB, DSWBLF Keyboard . MOH Flgure 8-l. Replacement Parts List System P/S CPU STN MPK/I 1 1 4 DTMF Or Rotary COU 2 CNF Keysets DSS/BLF* 1 16 16 MPK/II 1 1 8 5 1 32 32 *One DSWBLF per station. Figure 8-2. MPK System Maximum Configuration Page 8-l
INTER-TEL PRACTICES INDEX INDEX Issue 3, Rgr4! 1983 -A- Absorbed digits, 2-14, 4-3, 4-8 Automatic C.O. line release, 2-7 Automatic handset handsfree control, 2-4 Automatic intercom callback, 2-4 Battery back-up, l-2, l-4, l-6 installation of, 3-6 amp/hour calculation, 3-24 Battery jumper, l-3, 4-l -c- Cabling, 3-2 Call forwarding, 2-4 Call hold, 2-8 Call screening, 2-13 Call splitting, 2-8 Call transfer, 2-10 to hold, 2-10 Call waiting signal, 2-4 Called party forced release, 2-4 Capacity of system, l-l, l-7, 8-l Central Office Unit PCB, l-2, l-3 capacity of, l-3 installation of, 3-3 to 3-4 CNF PCB. See Conference PCB CO. line queuing, 2-6 Conference PCB, l-2, l-4 installation of, 3-4 Conference calls, l-4, 2-8, 2-9 Configuration maximum, 8-l Connectors, l-3, l-6 Consultation hold, 2-5 Continuously Variable Slope Delta modulation, l-2 COU PCB. See Central Office Unit PCB CPU PCB. See Central Processing Unit PCB CVSD. See Continuously Variable Slope Delta Modulation -D- Diagnostics and self-testing, 2-16, 4-5 to 4-6 Digit “1” dial switch, 2-15, 4-5 Direct Station Selector/Busy Lamp Field capacity for, l-7 dimensions of, l-8 electrical characteristics of, l-8 features of, 2-12 to 2-13 installation of, 3-5 to 3-6 ! model 3030D, l-6 model 3532D, l-5 specifications of, l-5 to l-6 voltage adjustment for, 3-6 Display program, 2-16, 4-7 Db-Not-Disturb, 2-5, 3-17, 4-l 1 DSS/BtF. See Direct Station Selector/Busy Lamp Field DTMF. See Dual-Tone Multi-Frequency Dialing Dual-Tone Multi-Frequency Dialing, l-4, 3-3,3-g -E- Electrical Characteristics, l-8 to l-9 Enable error messages, 2-16, 4-4 Environmental requirements, l-9, 3-l Error message, 2-16,4-4, 7-2 to 7-5 Executive priority call waiting, 2-l 1, 2-16, 4-5 External communications, 2-5 to 2-9 troubleshooting of, 6-8 External paging connections, 3-6 External paging speakers, 2-l 1 -F- FCC regulations, xi . Features, 2-l to 2-16 Full-Duplex handsfree intercom calls, 2-3 Full-Duplex switch, 2-15, 4-5 Fuses, l-4,3-2 -H- Handsfree control, 2,‘7 Hold, 2-5 recall time, 2-7 , -I- Incoming intercom alert tone, 2-3 INIT. See Initialize mode Initialize mode, 4-2, 4-7 Instajlation, l-2, 3-l to 3-4 -Intercom incoming call waiting signal, 2-4. tnternal communications, 2-2 to 2-5 troubleshooting of, 6-7 ‘Intercom camp-on, 2-4 -K- Key Service Unit, l-l, l-3 dimensions of, l-7 installation of, 3-l to 3-2 Keyset station, l-l description of, l-5 installation of, 3-3 to 3-4’ programming of, 4-5 model 1032T, l-5, l-16 model 416T, l-5, l-17 I-1
!?IDkX t&e 3, April. ‘1983 --em t!asf number redial,,2-6 LED. Se.e Light-Emitting Diode, 4-l Light-Emfitfng. Diode, 411 * oii CPU’PGB, l-3 cg-i CNF PCB; l-4 flash.‘rates of,- 2-5 to 2-6 troubleshooting with, 6-11 to 6-12 Line key skipp.ing, 2-7 Line status indicators, 2-5 Lines restricted, 4-4 Locating personal, 2-9 to 2-12 LoopZ limits; l-8 . -MA. Memory strap, 4-l Message center, 2-l 1 Message waihng indfc,ation, 2-l 1 Microphone ON/OFF indication, 2-3 Moving calls, 2-9 to 2-12 Multi-Line keyset programming, $5 Multipath intercomcalls; 2-l Music-On-Hold, 2-7 installation of, 3-6 Multiple speed dialing, 2-12 ‘_ -N- . Night’ring mode; 2-9 Night station switch, 2-15 -o- Off-hook ring switcfi, 2-15 On-hook monitoring, 2-7 .,,,. Online monitor, 2-16, 5-i to 5-7 Operator’s recafl time; 2?8 . . ~ , . . . : Outgoing call multi&e key selection, 2-6 Outside dial.tone restore, 2-7 Pa$$ngzone, 2-10 installation of, 3-6 programming of, 4-2,4-5 Parts list, 8-9’ Power supply, l-2, l-4 dimensions of, l-8 electr&al characteristics of, l-8 installation of, 3-2 See also, battery back-up Printer, .!-2, j-6, l-7 ‘See ?/so,:sta~~o~i~iri~~iase detail recording , Privacy fjh e.‘a; jib&; 2;s’ Private‘intetqom calts, 2-3 Program~‘mude, 2;t3 wse~of, d-1 Program pt&riinfj SI%$ i-9, 4-10 Program’mabIe station featituies, 2-14, 2-15 to 2-1~6, 4-8 Pushbutton dialing, 2-6 . . -Q- Queuing, 2-6 i INTER-TEL PRACTICES -R- Recall time, 2-7, 2-8 . _- Redial, 2-6 Remove’from paging, 2-15, 4-5 Replacement parts, 8-l Restart mode, 2-16, 4-l use of, 4-7 Rest. See restart mode Return authorization tags, 6-l Reverse transfer, 2-10 Ring indications, 2-9 Ring intercom first, 2-15, 4-5 RS-232, l-2, 3-22 &S- Servicing, l-2. See also, Troubleshooting . SMDR. See Station Message Detail Recording Speed transfer, 2-l 5 Speed dialing, 2-6 Station PCB, l-3 installation of, 3-3 capacity of, l-3 Station Message Detail Recording, l-6, l-7, 2-14, .7-l to 7-5 output of, 2-16, 7-l installation of, 3-6 Station programming, 4-4 to 4-5 STN PCB. See Station PCB Switch-Selectable options, 2-15 to 2-16, 4-5 System malfunctions, 6-9 to 6-10 System power supply, See, power supply System programmjng, 2-13, 4-2 to 4-4 -T- Technology, l-l Temperature, ambient, 3-l Terminal, l-2, 4-1, 4-5 Test program, 2-16,4-6 Toll restrict, 2-15, 4-5 Transfer, 2-10 cancel, 2-10 of intercom, 2-5 recall time, 2-10, 4-3 reverse, 2-10 to hold, 2-10 Troubleshooting, 6-l to 6-12 Twelve-Second redial, 2-l 5, 4-l 0 Two-digit dialing, 2-3 -u- Unpacking, 3-1 -w- Warranty, xii WATS fine identification, 2-14,4-3 Watchdog timer, 3-3 L 2 - Zone page, 2-10. See also, Paging zone l-2