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Inter-Tel Axxess Executive Digital Keyset And Axxessory Talk Voice Mail Guide
Inter-Tel Axxess Executive Digital Keyset And Axxessory Talk Voice Mail Guide
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PERSONAL OPTIONS 47AXXESS Executive Keyset and AXXESSORY Talk Guide Call Screening Transfer Method This feature is available only if your mailbox has the option enabled. Depending on the Transfer Method you select, transferred calls from AXXESSORY Talk may be unannounced (as usual), or one of the following may occur: •“Announce Only” Calls: Before Voice Mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear “You have a call from (callers name).” •“Screened” Calls: Before Voice Mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear “You have a call from (callers name),” You can choose whether to accept the call. (See page 12.) To change your Transfer Method (if allowed): —Enter your mailbox as described on page 38. Then press to select the Personal Options Menu. —Press . The system tells you what your current Transfer Method is. You can then select the desired Transfer Method, as follows: To select unannounced transfers, press . To select screened transfers, press . To select announce only transfer, press . To return to the Personal Options menu without changing the Transfer Method, press . 4 5 1 2 3 *
48 USING THE VOICE MAIL DIRECTORY AXXESS Executive Keyset and AXXESSORY Talk Guide USING THE VOICE MAIL DIRECTORY The mailbox and extension number directories can be used any time Voice Mail asks you to enter a mailbox number. You use the keypad keys to enter the name. The sys- tem then plays the closest matching directory name that corresponds to the entry. Press the keys to enter the name. The number of times a key is pressed determines which character is entered, as shown below. When adjoining characters are under the same key, press to advance to the next character. For example, 5666 FWD 66337777 enters JONES. If you press at any time while spelling a name, the voice mail system will play a helpful prompt instructing you how to enter a name. To use the directory: —Dial the Voice Mail extension number, then press for Directory Services. —Enter the desired name, as described above, then press . —The selected name is played. Do one of the following: •To accept the name, press . •To hear the previous name in the directory, press . •To hear additional information for the selected name (if allowed), press . •To hear the next name in the directory, press . •To spell a different name, press and spell a new name as described above. •To switch the first/last name sort order, press . NUMBER OF TIMES KEY IS PRESSED KEY12345 1- & ( ) 1 2A B C’2 3D E F ! 3 4G H I * 4 5J K L / 5 6M N O # 6 7P Q R S 7 8T U V ? 8 9W X Y Z 9 0@:.,0 FWD 0 # # # 1 2 3 4 5
DEFAULT FEATURE CODES 49AXXESS Executive Keyset and AXXESSORY Talk Guide Use the blank spaces below to enter custom feature codes if your telephone system has been reprogrammed with new codes. O UTSIDE LINE ACCESS CODES EXTENSION NUMBERS GENERAL FEATURE CODES ACCESS CODE NAMEACCESS CODENEW CODE Select Line Group 1-208 9201-9299, 93000-93107 Automatic Route Selection 9200 Emergency Call 911 Outgoing Call 8 EXTENSION NAMEEXTENSION NUMBERNEW NUMBER Phone Extensions 1000-1511 Hunt Groups 2000-2074 Attendant 0 FEATURE NAMEFEATURE CODENEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up Terminate 329 Agent Help Request 375 Agent Help Reject 376 Answer (Ringing Call) 351 Automatic Intercom Access On/Off 361 Automatic Line Access On/Off 360 Automatic Line Answer 350 Background Music On/Off 313 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward No Answer/Busy 358 Conference 5 Change Language 301 Data 340 Default Station 394 Directory 307 Display Time And Date 300 Do-Not-Disturb 370 Do-Not-Disturb Cancel 371
50 DEFAULT FEATURE CODES AXXESS Executive Keyset and AXXESSORY Talk Guide GENERAL FEATURE CODES (CONTINUED) FEATURE NAMEFEATURE CODENEW CODE Do-Not-Disturb On/Off 372 Do-Not-Disturb Override 373 Enhanced Speakerphone Enable 310 Feature Key Default 395 Group Listen 312 Handsfree On/Off 319 Headset On 315 Headset Off 316 Headset On/Off 317 Hold – Individual 336 Hold – System 335 Hookflash 330 Hunt Group Remove 322 Hunt Group Replace 323 Hunt Group Remove/Replace 324 Message 365 Cancel Message That You Left 366 Cancel Message On Your Phone 368 Silent Message 367 Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Baud Rate 393 Program Keys 397 Program Station Password 392 Queue (Callback) Request 6 Record-A-Call 385 Redial 380 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer (Call Pick-Up) 4 Review Keys 396 Ring Intercom Always On/Off 377 Ring Tone Selection 398 Station Speed Dial 382 Station Speed Dial Programming 383 System Forward Enable 352 System Forward Disable 353 System Forward On/Off 354 System Speed Dial 381 Switch Keymap 399 Transfer To Hold 346 Transfer To Ring 345