Inter-Tel Axxess Executive Digital Keyset And Axxessory Talk Voice Mail Guide

							USING THE MESSAGE KEY
17AXXESS Executive Keyset and AXXESSORY Talk Guide
Receiving Messages
The Basics
When you see a flashing MSG key:
—Lift the handset and press  . A call is automatically placed to the phone or
message center that left the displayed message.
Options
To select the message you want to answer first:
—With the handset in the cradle, press the VIEW MESSAGE menu key to view the
waiting message (if more than one message is waiting, scroll to the desired mes-
sage using the PREVIOUS or NEXT menu keys), then press the REPLY menu
key to respond.
To cancel a message while it is displayed without answering it:
—Press   or the VIEW MESSAGE menu key to view the message to be can-
celed.
—Press   or the DELETE menu key to cancel the displayed message.
MSG
MSG
* 
						

							18
TRANSFERRING CALLS
AXXESS Executive Keyset and AXXESSORY Talk Guide
TRANSFERRING CALLS
Transferring To Another Extension
—Press   or the TRANSFER menu key. (Or, press the TRANSFER TO
HOLD menu key if you want to place the call on hold at the other phone.)
—Dial the desired extension number OR press the IC DIRECTORY menu key to
look up the number. To transfer to your message center, press the MESSAGE
CENTER menu key.
—Wait for an answer, announce the call, and then hang up to complete the transfer. 
—If the number is busy, there is no answer, or the transfer is refused, return to the
caller being transferred by pressing the flashing key.
Note If the special “Transfer-To-Connect” option has been programmed for your
phone, a transferred call connects immediately once the transferring party hangs up. (If
the option is disabled, you must press a Call key to answer the transferred call.) 
Transferring To Voice Mail
—Press   or the TRANSFER menu key. 
—Press the VOICE MAIL menu key.
—If you want to send the call to a specific Voice Mail mailbox, dial the desired
mailbox number and then hang up to complete the transfer.
If you want to send the call to the Voice Mail main menu (so that the caller can
select the mailbox number), hang up to complete the transfer.
Transferring To An Outside Number
—Press   or the TRANSFER menu key. 
—Select an outgoing line by pressing the OUTSIDE PHONE menu key.
—Dial the desired telephone number.
—Wait for an answer, announce the call, and then hang up to complete the transfer.
If the number is busy, there is no answer, or the transfer is refused, return to the
caller being transferred by pressing the flashing key.
To Pick Up (Reverse Transfer) A Call From Another 
Extension:
—Lift the handset and dial  .
—Dial the extension or hunt group number where the call is ringing or holding.
(See page 35 for more information about hunt groups.)
TRANSFER
TRANSFER
TRANSFER
4 
						

							FORWARDING CALLS
19AXXESS Executive Keyset and AXXESSORY Talk Guide
FORWARDING CALLS
Manual Call Forwarding
With manual call forwarding, you can choose to send incoming calls to another exten-
sion number. You may also be able to forward calls to outside numbers, if your phone
is programmed to allow it.
To forward calls:
—Press   and then press one of the following menu keys:
 •ALL: All incoming calls are forwarded without ringing at your phone.
 •NO ANSWER: All incoming calls are forwarded if they are not answered
before a timer expires. (This timer is adjusted by the installer; it cannot be
changed at your phone.)
 •BUSY: When your phone is busy, all incoming calls are forwarded without
ringing at your phone.
 •NO ANSWER/BUSY: All incoming calls are forwarded if your phone is
busy or if you do not answer, as described above.
—To forward to an outside telephone number: Do the following:
 •Press the OUTSIDE PHONE menu key.
 •Dial a telephone number OR press the OUTSIDE DIR menu key to look up
and select a number.
—To forward to an extension number: Dial the extension number OR press the IC
DIRECTORY menu key to look up and select a number.
—To forward to your Voice Mail mailbox: Press the VOICE MAIL menu key.
—To forward to your message center: Press the MESSAGE CENTER menu key.
To cancel any call forward request:
—Press  , then press the FWD OFF menu key.
Automatic System Forwarding
Your phone may be programmed with the automatic call forwarding feature called
“System Forwarding.” If so, you can use the following procedure to turn the System
Forwarding feature on and off.
To enable or disable System Forwarding:
—Dial .
FWD
FWD
354 
						

							20
STATION SPEED DIALING
AXXESS Executive Keyset and AXXESSORY Talk Guide
STATION SPEED DIALING
Storing Speed-Dial Numbers On Your Phone
You can store up to 10 personal speed-dial numbers and associated names in station
speed-dial “locations” 0-9. These locations are then dialed using a feature key or code
plus one of the numbers 0-9 on your keypad. Or, if you have programmable feature
keys, you can create Station Speed-Dial keys (as described on page 30) for one-touch
speed dialing.
To program your station speed-dial locations:
—With the handset in the cradle, dial  .
—Dial the location code 0-9 to be programmed OR press a Station Speed-Dial key
that you want to program (if you have one).
—Enter the desired name for the speed-dial number to be programmed, as described
below:
 •Remain in alphanumeric mode (MSG key lit): Press the keypad keys to enter
the desired characters. (Refer to the chart on page 23.) The number of times
a key is pressed determines which character is entered. For example, 533266
would enter “JEAN.” When adjoining characters are located under the same
key, press   once to advance to the next character. For example,
66FWD6667776 would enter “NORM.” (Note that letters correspond to the
letters printed on keypad keys 1-9.) Press   twice to leave a space.
Press   if you need to backspace.
 •Change to numeric mode: Press   and then press the keypad keys to
dial the desired numbers. Press   for a hyphen (-), press   for a colon (:),
press   to leave a space, or press   to backspace.
—Press the ACCEPT menu key to save the name.
—Dial the extension number or telephone number to be stored. If your number
includes an asterisk, pound, hookflash, or pause, use the menu keys to enter the
special character. If necessary, press   to backspace and make corrections
OR press   to move to the next space.
Hint If you want to be able to dial outside telephone numbers without first select-
ing an outgoing line, enter a line access code (such as the Outgoing Call code “8”)
before the outside telephone number.
—Press the ACCEPT menu key to save the number.
383
FWD
FWD
MUTE
MSG
#*
FWDMUTE
MUTE
FWD 
						

							SYSTEM SPEED DIALING
21AXXESS Executive Keyset and AXXESSORY Talk Guide
To view the current programming of Station Speed-Dial keys:
—With the handset in the cradle, dial  .
—Press the Station Speed-Dial key to be viewed.
—Press   or   to exit.
To erase a station speed-dial name and/or number:
—With the handset in the cradle, dial  .
—Dial the location code 0-9 to be erased OR press the Station Speed-Dial key to be
erased.
—To remove the name, press   repeatedly until the name is erased.
—Press   or the ACCEPT menu key to continue.
—To remove the number, press   repeatedly until the number is erased.
—Press   or the ACCEPT menu key to exit.
Dialing Station Speed-Dial Numbers
—If necessary, select an outgoing line.
—Using a location number: Dial   and then the desired station speed-dial
location number (0-9).
Using a Station Speed-Dial key: Press the desired Station Speed-Dial key.
SYSTEM SPEED DIALING
Your system administrator can store up to 1000 speed-dial numbers in system speed-
dial “locations” 000-999. These speed-dial numbers can then be dialed using a feature
code or the SYS SPD feature key, plus one of the location numbers 000-999.
To view and/or dial system speed-dial numbers:
—Press  OR dial 
.
—Dial the location code (000-999) for the desired number. The number is dis-
played. 
—To dial the displayed number, press   or the ACCEPT menu key.
396
#SPKR
383
MUTE
#
MUTE
#
382
SYS SPD381
# 
						

							22
REDIALING A NUMBER
AXXESS Executive Keyset and AXXESSORY Talk Guide
REDIALING A NUMBER
If you reach a busy number, are disconnected, or if there is no answer, the number in
your redial memory can be redialed easily. An outside line is automatically selected
and the telephone number is redialed. 
Your phone can be programmed to store, in redial memory, the last outside telephone
number that you dialed or an outside telephone number that you saved. (Your trainer
or system administrator can tell you whether your phone is programmed for “Last
Number Dialed” or “Last Number Saved” operation.) Choose the appropriate proce-
dure for your phone:
To use the Last Number Dialed feature (if enabled):
—EITHER, With or without the handset lifted, press  . A line is selected
automatically and the number is dialed.
OR, With or without the handset lifted, press the OUTGOING or OUTSIDE
CALL menu key and then the REDIAL menu key. The number is dialed.
To use the Last Number Saved feature (if enabled):
—To save a number: While the phone is idle or while listening to intercom dial
tone, press  .
—To redial the saved number: While on a call or after selecting a line, press
. A line is selected automatically and the number is dialed.
REDIAL
REDIAL
REDIAL 
						

							USING THE DIRECTORIES
23AXXESS Executive Keyset and AXXESSORY Talk Guide
USING THE DIRECTORIES
The optional directories allow display keyset users to “look up” extension numbers,
system speed-dial numbers, and feature codes, and their associated names.
 If searching for a name, you do not need to enter the full name. The system will find
the closest match and show the number and its associated name on your display. If
desired, you can then dial the displayed number.
To perform a directory search:
—If your phone is idle, press the DIRECTORY menu key, then press the menu key
for the desired directory (IC DIRECTORY, OUTSIDE DIR, or FEATURE DIR).
If placing a call, press the OUTSIDE DIR or IC DIRECTORY menu key.
—Enter letters or numbers (up to 10 characters) as described below:
 •Remain in alphanumeric mode (MSG key lit): Press the keypad keys to enter
the desired characters. (See the chart below.) The number of times a key is
pressed determines which character is entered. For example, 77776444844
would enter SMITH. When adjoining characters are located under the same
key, press   once to advance to the next character. For example, 5666
FWD 66337777 would enter JONES. (Note that letters correspond to the let-
ters printed on keypad keys 1-9.) Press   once to advance and twice to
leave a space. Press   to backspace.
 •Change to numeric mode (MSG key unlit): Press the keypad keys to enter an
extension number. Press   to backspace.
—Press the SEARCH menu key to begin the search. If desired, you can use the
SCROLL menu key to move alphabetically through the directory. 
—To dial a number/code while it is displayed: Press the CALL or ACCEPT menu
key.
NUMBER OF TIMES KEY IS PRESSED
KEY12345
67891011
ENGLISH CHARACTERS KATAKANA CHARACTERS
1-&()1AIUEOa
2 A B C ’ 2 KA KI KU KE KO i
3 D E F ! 3 SA SHI SU SE SO u
4 G H I * 4 TA CHI TSU TE TO e
5 J K L / 5 NA NI NU NE NO o
6 M N O # 6 HA HI FU HE HO tsu
7 P Q R S 7 MA MI MU ME MO ya
8 T U V ? 8 YA YU YO . , yu
9 W X Y Z 9 RA RI RU RE RO yo
0@: . , 0WAWONpabalong
FWD
FWD
MUTE
MUTE 
						

							24
USING DO-NOT-DISTURB MODE
AXXESS Executive Keyset and AXXESSORY Talk Guide
USING DO-NOT-DISTURB MODE
Placing your phone in do-not-disturb halts all pages and calls to your phone (except
for queue callbacks, recalls, and direct ring-in calls). Other users calling your phone
hear a repeating signal of four fast tones. If they have a display, they also see the do-
not-disturb message you have selected. There can be up to 20 different Do-Not-Dis-
turb messages in your telephone system. They can be changed by the system adminis-
trator, installer, or programmer. Your trainer or system administrator will give you a
list of Do-Not-Disturb Messages for your system. You can list them here for your
convenience:
To enable do-not-disturb:
—Press   or the DND menu key. 
—Dial the desired two-digit number for the message you wish to use OR press the
SCROLL menu key (and PREVIOUS or NEXT) to scroll through the messages.
—If desired, customize the second display line by dialing the desired numbers or
letters as described below:
 •Remain in numeric mode (MSG key unlit): Press the keypad keys to dial the
desired numbers. Press   for a hyphen (-), press   for a colon (:), press
 to leave a space, or press   to backspace.
 •Change to alphanumeric mode: Press   or the USE ALPHA MODE
menu key and then press the keypad keys to enter the desired characters.
(Refer to the chart on page 23.) The number of times a key is pressed deter-
mines which character is entered. For example, 33377744432999 enters FRI-
DAY. When adjoining characters are located under the same key, press
 once to advance to the next character. For example, 6 FWD 666
FWD 6632999 enters MONDAY. (Note that letters correspond to the letters
printed on the keys.) Press   twice to leave a space. Press   if
you need to backspace.
—Press  OR lift and replace the handset.
To cancel do-not-disturb mode:
—Press  OR press the DND menu key and then the DND OFF menu key.
DEFAULT MESSAGENEW MESSAGEDEFAULT MESSAGENEW MESSAGE
01 DO-NOT-DISTURB 11OUT OF TOWN ’TIL
02 LEAVE A MESSAGE 12 OUT OF OFFICE
03 IN MEETING UNTIL 13 OUT UNTIL
04 IN MEETING 14 WITH A CLIENT
05 ON VACATION ’TIL 15 WITH A GUEST
06 ON VACATION 16 UNAVAILABLE
07 CALL ME AT 17 IN CONFERENCE
08 AT THE DOCTOR 18 AWAY FROM DESK
09 ON A TRIP 19 GONE HOME
10 ON BREAK 20 OUT TO LUNCH
DND
#*
FWDMUTE
MSG
FWD
FWDMUTE
SPKR
DND 
						

							USING RECORD-A-CALL
25AXXESS Executive Keyset and AXXESSORY Talk Guide
USING RECORD-A-CALL
If your telephone system is equipped with an AXXESSORY Talk voice processing
unit, your phone may be programmed to use the Record-A-Call feature. If so, you can
dial a feature code whenever you want to record an ongoing call in a mailbox mes-
sage. You can retrieve the message later, just as you would any other mailbox mes-
sage.
To use the Record-A-Call feature:
—While on a call, press   and dial   OR press the RECORD-A-
CALL menu key.
—If required, dial the desired mailbox number. (Your phone may be programmed to
select the mailbox, or you may be required to dial it.)
—You hear a confirmation tone when the Record-A-Call feature is activated.
—To turn off Record-A-Call: Press   and dial   OR press the CAN-
CEL RECORDING menu key OR hang up. 
∞385
∞385 
						

							26
PAGING
AXXESS Executive Keyset and AXXESSORY Talk Guide
PAGING
The Paging feature allows announcements to be made through keyset speakers. If
your system is equipped with optional external paging equipment, announcements can
also be made through the external speaker(s).
There can be up to 10 paging zones. Each paging zone can contain different combina-
tions of keysets and the external paging equipment. Your trainer or system administra-
tor can tell you how your paging zones are programmed. You can list them here for
your convenience:
Making Pages
—Lift the handset.
—Dial .
—Dial the desired zone number (0-9).
—After the tone, make your announcement.
—Hang up.
To Turn Paging On Or Off
You can prevent your phone from receiving pages or allow it to receive pages again
using the Page Remove/Replace feature code described below. If your phone is
assigned to more than one page zone, all zones are removed or replaced at once; you
cannot turn off individual zones.
—Dial   to turn paging on or off.
 0 _______________________  5 _______________________
 1 _______________________  6 _______________________
 2 _______________________  7 _______________________
 3 _______________________  8 _______________________
 4 _______________________  9 _______________________
7
325