HP Xp8010 Digital Projector Reference Guide

Reference Guide71
6
Troubleshooting
This chapter describes potential problems and offers suggestions to help correct them. 
This chapter covers:
■“Troubleshooting Suggestions” on page 71.
■“Testing the Projector” on page 81.
Troubleshooting Suggestions
To use this section, find the problem statement that is closest to your problem, then try 
each bulleted item one at a time until your problem is fixed. If the suggestions do not 
solve your problem, contact HP. See the Support Guide included with the...

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Troubleshooting
Start-up problems
If no lights or sounds turn on:
❏Ensure that the power cable is securely connected to the projector 
and the other end is plugged into an outlet with power.
❏Verify the main disconnect switch is turned on (1), not off (0).
❏Verify that lid of the projector is latched shut.
❏Press the power button again.
❏Reset the projector by turning the main disconnect switch off, 
wait 60 seconds, then turn it on again.
If nothing is projected, but the projector...

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Troubleshooting
Picture problems
If the image is not displayed on the screen, but the HP startup screen is 
displayed: 
❏Press the source button on the projector or remote control.
❏Turn off or disable the notebook or desktop computer screen 
saver function.
❏For a computer connection, ensure your notebook computers 
external video port is turned on. See the video port card shipped 
with the projector. On some notebooks, for example, press the  
Fn + F4 function keys to turn on the...

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Troubleshooting
❏Ensure the projection screen is 1.5 to 14 m (5 to 46 ft) from the 
projector. It can be farther if a long range add-on lens is installed.
❏For a computer connection, set the display resolution on the 
computer to 1024 x 768. 
❏Check the projection lens to see if it needs cleaning.
If an upside-down or reversed image is displayed: 
❏The projector has been set to the wrong position setting. Open the 
on-screen menu, select setup > Projector position, and choose 
the...

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Troubleshooting
If the image is flickering or unstable: 
❏Press the auto sync button on the projector panel or remote 
control.
❏For a computer connection, set the display resolution to  
1024 x 768.
❏For a computer connection, open the on-screen menu and select 
adjust picture > Advanced picture. Try adjusting the 
Frequency or Tracking.
If the image is stretched:
❏Open the on-screen menu and select adjust picture > Aspect 
ratio. Set to Best fit. For a wide-screen picture, try setting...

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Troubleshooting
If the projected colors seem completely wrong:
❏If the super-bright button on the projector is lit, the picture  
is displayed in grayscale. To display colors, press the business 
graphics button or the theatre video button on the projector or 
remote control.
❏For a YPbPr or RGB input device, be sure all the video 
connectors are correctly matched.
❏Ensure the pins on the cable connectors are not bent or broken.
❏Open the on-screen menu and select adjust picture > Color...

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Troubleshooting
Sound problems
If no sound is coming out of the projector: 
❏Be sure you have an audio cable securely connected between the 
projector and the input device.
❏Be sure that the mute and volume settings are correct on the input 
device, such as a computer, DVD player, or camcorder.
❏Open the on-screen menu and select audio. Check the following 
settings:
◆Mute is turned off.
◆Volume is correct.
◆Internal speakers are turned on.
◆Audio input select shows the correct audio...

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Troubleshooting
Interruption problems
If the projector suddenly shuts down and the temperature light turns on:
❏If the temperature light is blinking, the fan is not working. Allow 
the projector to cool for several minutes.
❏If the temperature light is steady, the projector has overheated. 
Allow it to cool for several minutes.
❏If airflow is obstructed, remove the obstruction.
❏If possible, remove any sources of excess heat in the room.
❏If the condition occurs after restarting the...

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Troubleshooting
Remote control problems
If the remote control does not operate: 
❏If the indicator light on the front of the remote control blinks 
when you press buttons, the remote control is working properly.  
If the light does not blink, install two new AAA batteries in the 
remote control.
❏Be sure nothing is blocking the infrared receivers on the front and 
back of the projector. Move to within 9 m (30 ft) of the projector.
❏Open the on-screen menu and select help > Diagnostics....

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set for the projector—contact the network administrator for a 
valid TCP/IP network configuration, then set up the projector 
accordingly.
If you forget the projector’s web administrator password:
❏Reset the projectors network configuration to the factory-default 
values. To do this, turn off the projector. Then insert a 
straightened paperclip into the small hole in the connectivity 
module panel. While pressing the small button inside, turn the 
main disconnect switch...