HP Proliant Ml350 Generation 5 Server User Guide
Here you can view all the pages of manual HP Proliant Ml350 Generation 5 Server User Guide. The HP manuals for Server are available online for free. You can easily download all the documents as PDF.
Page 71
Troubleshooting 71
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item Refer to
1 Symptom information (on page 68)
2 Loose connections (on page 69)
3 Service notifications (on page 69)
Page 72
Troubleshooting 72 Item Refer to 4 The most recent version of a particular server or option firmware is available on the following websites: • HP Support website (http://www.hp.com/support ) • HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.ht ml) 5 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support ) 6 Server maintenance and...
Page 73
Troubleshooting 73 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The external health LED is red or amber.
Page 74
Troubleshooting 74 • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Power on circuit problem • Improperly seated component or interlock problem • Faulty internal component Item Refer to 1 Component identification (on page 6) 2 HP Insight Diagnostics (on page 64) or in...
Page 75
Troubleshooting 75
Page 76
Troubleshooting 76 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Item Refer to 1 POST error messages and beep codes (on page 81) 2 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD...
Page 77
Troubleshooting 77 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU
Page 78
Troubleshooting 78
Item Refer to
1 HP ROM-Based Setup Utility User Guide
(http://www.hp.com/servers/smartstart
)
2 POST problems flowchart (on page 76)
3 • Hard drive problems in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support
)
• Controller documentation
4 HP Insight Diagnostics (on page 64) or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website...
Page 79
Troubleshooting 79 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 62) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Page 80
Troubleshooting 80 Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item Refer to 1 Management agents (on page 62) or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support ) 2 • Integrated Management Log or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the...