HP Proliant Ml350 Generation 5 Server User Guide

 
Software and configuration utilities  61 
functioning properly, the system periodically resets the timer. However, when the operating system fails, 
the timer expires and restarts the server. 
ASR increases server availability by restarting the server within a specified time after a system hang or 
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated 
pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or 
through RBSU....

 
Software and configuration utilities  62 
Erase Utility 
  CAUTION:  Perform a backup before running the System Erase Utility. The utility sets the system to its 
original factory state, deletes the current hardware configuration information, including array setup and disk 
partitioning, and erases all connected hard drives completely. Refer to the instructions for using this utility. 
Run the Erase Utility if you need to erase the system for the following reasons: 
• You want to install a new...

 
Software and configuration utilities  63 
Access to redundant ROM settings 
To access the redundant ROM through RBSU: 
1. Access RBSU by pressing the F9 key during powerup when the prompt is displayed in the upper 
right corner of the screen. 
2. Select Advanced Options. 
3. Select Redundant ROM Selection. 
4. Select the ROM version. 
5. Press the Enter key. 
6. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. The server restarts 
automatically. 
To access the redundant ROM...

 
Software and configuration utilities  64 
Diagnostic tools 
Array Diagnostic Utility 
ADU is a tool that collects information about array controllers and generates a list of detected problems. 
ADU can be accessed from the SmartStart CD (SmartStart software on page 57) or downloaded from 
the HP website (http://www.hp.com
).  
HP Insight Diagnostics 
HP Insight Diagnostics is a proactive server management tool, available in both offline and online 
versions, that provides diagnostics and...

 
Software and configuration utilities  65 
  NOTE:  If you are installing drivers from the SmartStart CD, be sure that you are using the latest version of 
SmartStart by visiting the SmartStart website (http://www.hp.com/servers/smartstart
). For more information, 
refer to the documentation provided with the SmartStart CD. 
If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware 
are required. These drivers, as well as other option drivers, ROM images,...

 
Troubleshooting 66 
Troubleshooting 
In this section 
Troubleshooting resources ....................................................................................................................... 66 
Pre-diagnostic steps ................................................................................................................................ 66 
Loose connections .....................................................................................................................................

 
Troubleshooting 67 
   Important safety information 
Before servicing this product, read the Important Safety Information document provided with the server.  
Symbols on equipment 
The following symbols may be placed on equipment to indicate the presence of potentially hazardous 
conditions. 
  
  This symbol indicates the presence of hazardous energy circuits or electric shock 
hazards. Refer all servicing to qualified personnel. 
WARNING:  To reduce the risk of injury from electric shock hazards, do...

 
Troubleshooting 68 
  WARNING:  To reduce the risk of personal injury or damage to the equipment, be sure 
that: 
• The leveling feet are extended to the floor. 
• The full weight of the rack rests on the leveling feet. 
• The stabilizing feet are attached to the rack if it is a single-rack installation.  
• The racks are coupled together in multiple-rack installations.  
• Only one component is extended at a time. A rack may become unstable if more than 
one component is extended for any reason....

 
Troubleshooting 69 
Prepare the server for diagnosis 
1. Be sure the server is in the proper operating environment with adequate power, air conditioning, 
and humidity control. Refer to the server documentation for required environmental conditions. 
2. Record any error messages displayed by the system. 
3. Remove all diskettes and CDs from the media drives. 
4. Power down the server and peripheral devices if you will be diagnosing the server offline. Always 
perform an orderly shutdown, if possible....

 
Troubleshooting 70 
Troubleshooting flowcharts 
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, 
Start diagnosis flowchart (on page 70), and follow the appropriate diagnostic path. If the other 
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in General diagnosis 
flowchart (on page 71). The General diagnosis flowchart is a generic troubleshooting process to be used 
when the problem is not server-specific...