HP Proliant Ml350 Generation 5 Server User Guide

							 
Troubleshooting 71 
  
General diagnosis flowchart 
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the 
problem, or if the other flowcharts do not fix the problem, use the following flowchart. 
    
Item Refer to 
1  Symptom information (on page 68) 
2  Loose connections (on page 69) 
3  Service notifications (on page 69)  
						

							 
Troubleshooting 72  Item Refer to 
4 The most recent version of a particular server or option firmware is 
available on the following websites: 
• HP Support website (http://www.hp.com/support
) 
• HP ROM-BIOS/Firmware Updates website 
(http://h18023.www1.hp.com/support/files/server/us/romflash.ht
ml) 
5 General memory problems are occurring in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the HP 
website (http://www.hp.com/support
) 
6 Server maintenance and service guide, located on the Documentation 
CD or the HP website (http://www.hp.com/products/servers/platforms
) 
7 • Server maintenance and service guide, located on the 
Documentation CD or the HP website 
(http://www.hp.com/products/servers/platforms
) 
• Hardware problems in the HP ProLiant Servers Troubleshooting 
Guide located on the Documentation CD or on the HP website 
(http://www.hp.com/support
) 
8 • Server information you need in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the 
HP website (http://www.hp.com/support
) 
• Operating system information you need in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the 
HP website (http://www.hp.com/support
) 
9  HP contact information (on page 93)      
						

							 
Troubleshooting 73 
  
Server power-on problems flowchart 
Symptoms: 
• The server does not power on. 
• The system power LED is off or amber. 
• The external health LED is red or amber.  
						

							 
Troubleshooting 74  • 
The internal health LED is red or amber. 
  NOTE:  For the location of server LEDs and information on their statuses, refer to the server documentation. 
Possible causes: 
• Improperly seated or faulty power supply 
• Loose or faulty power cord 
• Power source problem 
• Power on circuit problem 
• Improperly seated component or interlock problem 
• Faulty internal component     
Item Refer to 
1  Component identification (on page 6) 
2 HP Insight Diagnostics (on page 64) or in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the HP 
website (http://www.hp.com/support
) 
3  Loose connections (on page 69)  
4 Server maintenance and service guide, located on the Documentation 
CD, or the HP website (http://www.hp.com/products/servers/platforms
) 
5 Integrated Management Log or in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the HP 
website (http://www.hp.com/support
) 
6 Power source problems in the HP ProLiant Servers Troubleshooting 
Guide located on the Documentation CD or on the HP website 
(http://www.hp.com/support
) 
7 • Power supply problems in the HP ProLiant Servers Troubleshooting 
Guide located on the Documentation CD or on the HP website 
(http://www.hp.com/support
) 
• Server maintenance and service guide, located on the 
Documentation CD, or the HP website 
(http://www.hp.com/products/servers/platforms
) 
8 System open circuits and short circuits in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the HP 
website (http://www.hp.com/support
)   
						

							 
Troubleshooting 75 
  
						

							 
Troubleshooting 76 
 
 
POST problems flowchart 
Symptoms: 
• Server does not complete POST 
  NOTE:  The server has completed POST when the system attempts to access the boot device. 
• Server completes POST with errors 
Possible problems: 
• Improperly seated or faulty internal component 
• Faulty KVM device 
• Faulty video device     
Item Refer to 
1  POST error messages and beep codes (on page 81)  
2 Video problems in the HP ProLiant Servers Troubleshooting Guide 
located on the Documentation CD or on the HP website 
(http://www.hp.com/support
) 
3  KVM or iLO 2 documentation 
4  Loose connections (on page 69)  
5  Symptom information (on page 68) 
6 Server maintenance and service guide, located on the Documentation 
CD or the HP website (http://www.hp.com/products/servers/platforms
) 
7 Port 85 and iLO messages in the HP ProLiant Servers Troubleshooting 
Guide located on the Documentation CD or on the HP website 
(http://www.hp.com/support
) 
8 General memory problems are occurring in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the HP 
website (http://www.hp.com/support
) 
9 • Hardware problems in the HP ProLiant Servers Troubleshooting 
Guide located on the Documentation CD or on the HP website 
(http://www.hp.com/support
) 
• Server maintenance and service guide, located on the 
Documentation CD or the HP website 
(http://www.hp.com/products/servers/platforms
) 
10 • Server information you need in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the 
HP website (http://www.hp.com/support
) 
• Operating system information you need in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the 
HP website (http://www.hp.com/support
) 
    
						

							 
Troubleshooting 77 
  
OS boot problems flowchart 
Symptoms: 
• Server does not boot a previously installed operating system 
• Server does not boot SmartStart 
Possible causes: 
• Corrupted operating system 
• Hard drive subsystem problem 
• Incorrect boot order setting in RBSU  
						

							 
Troubleshooting 78 
    
Item Refer to 
1 HP ROM-Based Setup Utility User Guide 
(http://www.hp.com/servers/smartstart
) 
2 POST problems flowchart (on page 76) 
3 • Hard drive problems in the HP ProLiant Servers Troubleshooting 
Guide located on the Documentation CD or on the HP website 
(http://www.hp.com/support
) 
• Controller documentation
 
4 HP Insight Diagnostics (on page 64) or in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the HP 
website (http://www.hp.com/support
) 
5 • CD-ROM and DVD drive problems in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the 
HP website (http://www.hp.com/support
) 
• Controller documentation 
• Loose connections (on page 69)  
6 General memory problems are occurring in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the HP 
website (http://www.hp.com/support
) 
7 • Operating system problems in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the 
HP website (http://www.hp.com/support
) 
• HP contact information (on page 93)  
8 • Hardware problems in the HP ProLiant Servers Troubleshooting 
Guide located on the Documentation CD or on the HP website 
(http://www.hp.com/support
) 
• Server maintenance and service guide, located on the 
Documentation CD or the HP website 
(http://www.hp.com/products/servers/platforms
) 
9  General diagnosis flowchart (on page 71)   
						

							 
Troubleshooting 79 
  
Server fault indications flowchart 
Symptoms: 
• Server boots, but a fault event is reported by Insight Management Agents (on page 62) 
• Server boots, but the internal health LED, external health LED, or component health LED is red or 
amber 
  NOTE:  For the location of server LEDs and information on their statuses, refer to the server documentation.  
						

							 
Troubleshooting 80 
Possible causes: 
• Improperly seated or faulty internal or external component 
• Unsupported component installed 
• Redundancy failure 
• System overtemperature condition     
Item Refer to 
1 Management agents (on page 62) or in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the HP 
website (http://www.hp.com/support
) 
2 • Integrated Management Log or in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the 
HP website (http://www.hp.com/support
) 
• Event list error messages in the HP ProLiant Servers Troubleshooting 
Guide located on the Documentation CD or on the HP website 
(http://www.hp.com/support
) 
3  Component identification (on page 6) 
4  System Management Homepage (https://localhost:2381) 
5 Power-on problems flowchart (Server power-on problems flowchart on 
page 73) 
6 • Smart Array SCSI Diagnosis feature in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the 
HP website (http://www.hp.com/support
) 
• Server maintenance and service guide, located on the 
Documentation CD or the HP website 
(http://www.hp.com/products/servers/platforms
) 
• HP contact information (on page 93)  
7 HP Insight Diagnostics (on page 64) or in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on the HP 
website (http://www.hp.com/support
) 
8 • Hardware problems in the HP ProLiant Servers Troubleshooting 
Guide located on the Documentation CD or on the HP website 
(http://www.hp.com/support
) 
• Server maintenance and service guide, located on the 
Documentation CD or the HP website 
(http://www.hp.com/products/servers/platforms
)