HP Photosmart Plus B210 User Manual

							e.In the Network key box, type a WEP key that has exactly 5 or exactly 13
alphanumeric (ASCII) characters. For example, if you enter 5 characters, you
might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter
ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination
of your choosing.)
Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX
WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit
encryption.
f.In the Confirm network key box, type the same WEP key you typed in the
previous step.
NOTE:You must remember the exact uppercase (capital) and lowercase
(small) letters. If you enter your WEP key incorrectly on the product, the
wireless connection will fail.
g. Write down the WEP key exactly as you typed it, including uppercase and
lowercase letters.
h. Select the check box for This is a computer-to-computer (ad hoc) network;
wireless access points are not used.
i. Click OK to close the Wireless network properties window, and then click OK
again.
j. Click OK again to close the Wireless Network Properties Connection window.
Related topics
“Install the software for a network connection” on page 39
“Tips for setting up and using a networked printer” on page 40
Install the software for a network connection
Use this section to install the HP Photosmart software on a computer connected to a
network. Before you install the software, make sure you have connected the
HP Photosmart to a network. If the HP Photosmart has not been connected to a network,
follow the onscreen instructions during the software installation to connect the product to
the network.
To install the Windows HP Photosmart Software on a networked computer
1.Quit all applications running on your computer.
2.Insert the Windows CD that came with the product into the CD-ROM drive on your
computer and follow the onscreen instructions.
NOTE:If you will use the HP Photosmart over a wireless network connection
and it is not connected to a network, you will be prompted to run the Wireless
Setup Wizard from the product’s front panel before continuing the software
installation. If you don’t know your wireless settings the software can help find
them for you.
NOTE:Some products require a temporary USB cable connection to make a
wireless network connection. The software will prompt you when to make this
temporary connection if it is required.
Add the HP Photosmart to a network 39
Connectivity
 
						

							3.If a dialog box about firewalls appears, follow the instructions. If you see firewall pop-
up messages, you must always accept or allow the pop-up messages.
4.On the Connection Type screen, select the Network option, and then click Next. If
the HP Photosmart supports both wireless and wired (Ethernet) network connections,
you will also be prompted to choose between Wireless and Wired.
The Searching screen appears as the Setup program searches for the product on
the network. If the HP Photosmart will use a temporary USB cable connection to setup
a wireless connection and this is a first time install of the HP Photosmart, you will be
prompted to connect the USB cable after the network search is performed.
5.On the Printer Found screen, verify that the printer description is correct and then
select it.
If more than one printer is found on the network, the Printers Found screen appears.
Select the product you want to connect. You can identify the printer by model number,
IP address, serial number or MAC address.
6.Follow the prompts to install the software.
When you have finished installing the software, the product is ready for use.
7.To test your network connection, go to your computer and print a self-test report to
the printer. The wireless light on the printer should be ON and steady. A BLINKING
light indicates there is no network connection. If the wireless light is OFF it means the
wireless radio is not ON. Printing a Wireless Network Test report from the printer’s
front panel can help identify any problems.
Tips for setting up and using a networked printer
Use the following tips to set up and use a networked printer:
•When setting up the wireless networked printer, make sure your wireless router or
access point is powered on. The printer searches for wireless routers, then lists the
detected network names on the display.
•To verify the wireless connection, check the wireless radio light in the Wireless
Settings menu on the display. If the light is off, select Enable Wireless to enable the
wireless connection. It also displays the IP address of the printer.
•If your computer is connected to a Virtual Private Network (VPN), you need to
disconnect from the VPN before you can access any other device on your network,
including the printer.
•Learn how to find your network security settings. Click here to go online for more
information.
•Learn about the Network Diagnostic Utility and other troubleshooting tips. Click here
to go online for more information.
•Learn how to change from a USB to wireless connection. Click here to go online for
more information.
•Learn how to work with your firewall and anti-virus programs during printer setup.
Click here to go online for more information.
Chapter 8
40 Connectivity
Connectivity
 
						

							9 Solve a problem
This section contains the following topics:
•Get more help
•Improve print quality
•Clear the paper jam from the rear access door
•Unable to print
•HP support
Get more help
You can find more information and help about your HP Photosmart by entering a keyword
in the Search field in the top left of the help viewer. Titles of related topics -- for both local
and online topics -- will be listed.
 Click here to go online for more information.
Improve print quality
1.Make sure you are using genuine HP cartridges.
2.Check the Printer Software settings to make sure you have selected the appropriate
paper type and print quality from the Media drop-down list.
3.Check the estimated ink levels to determine if the cartridges are low on ink. For more
information, see “Check the estimated ink levels” on page 32. If the print cartridges
are low on ink consider replacing them.
4.Align the printer cartridges.
To align the cartridges from the Printer Software
NOTE:Aligning the cartridges ensures high-quality output.
a. Load letter or A4 unused plain white paper into the input tray.
b.In the Printer Software, click Printer Actions and then click Maintenance
Tasks to access the Printer Toolbox.
c. The Printer Toolbox appears.
d. Click the Device Services tab.
e. Click Align Ink Cartridges tab. The product prints an alignment sheet.
5.Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page
a. Load letter or A4 unused plain white paper into the input tray.
b.In the Printer Software, click Printer Actions and then click Maintenance
Tasks to access the Printer Toolbox.
c. Click Print Diagnostic Information to print a diagnostics page. Review the blue,
magenta, yellow, and black boxes on the diagnostics page. If you are seeing
Solve a problem 41
Solve a problem
 
						

							streaks in the color and black boxes, or no ink in portions of the boxes, then
automatically clean the cartridges.
6.Clean the print cartridges automatically, if the diagnostic page shows steaks or
missing portions of the color and black boxes.
To clean the cartridges automatically
a. Load letter or A4 unused plain white paper into the input tray.
b. In the Printer Software, click Printer Actions and then click Maintenance
Tasks to access the Printer Toolbox.
c. Click Clean Ink Cartridges. Follow the onscreen instructions.
If the above solutions do not resolve the problem, click here for more online
troubleshooting.
Clear the paper jam from the rear access door
To clear a paper jam from the rear access door
1.Turn product off.
2.Remove rear door.
Chapter 9
42 Solve a problem
Solve a problem
 
						

							3.Remove jammed paper.
4.Replace rear door.
5.Turn on product.
6.Try printing again.
Unable to print
Make sure that the printer is turned on and that there is paper in the tray. If you are still
unable to print, try the following in order:
1.Check for error messages and resolve.
2.Disconnect and reconnect the USB cable.
3.Verify that the product is not paused or offline.
To verify that the product is not paused or offline
NOTE:HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
 Click here to go online for more information. Otherwise, follow the steps
below.
a. Depending upon your operating system, do one of the following:
•Windows 7: From the Windows Start menu, click Devices and Printers.
•Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.
•Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline.
d. If you made any changes, try to print again.
Unable to print 43
Solve a problem
 
						

							4.Verify that the product is set as the default printer.
To verify that the product is set as the default printer
NOTE:HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
 Click here to go online for more information. Otherwise, follow the steps
below.
a. Depending upon your operating system, do one of the following:
•Windows 7: From the Windows Start menu, click Devices and Printers.
•Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.
•Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.
b. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong product is set as the default printer, right-click the correct product and
select Set as Default Printer.
d. Try using your product again.
5.Restart the print spooler.
To restart the print spooler
NOTE:HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
 Click here to go online for more information. Otherwise, follow the steps
below.
a. Depending upon your operating system, do one of the following:
Windows 7
• From the Windows Start menu, click Control Panel, System and Security,
and then Administrative Tools.
• Double-click Services.
• Right-click the Print Spooler, and then click Properties.
•On the General tab, next to Startup type, make sure that Automatic is
selected.
• If the service is not already running, under Service status, click Start, and
then click OK.
Windows Vista
• From the Windows Start menu, click Control Panel, System and
Maintenance, Administrative Tools.
• Double-click Services.
Chapter 9
44 Solve a problem
Solve a problem
 
						

							• Right-click the Print Spooler service, and then click Properties.
•On the General tab, next to Startup type, make sure that Automatic is
selected.
• If the service is not already running, under Service status, click Start, and
then click OK.
Windows XP
• From the Windows Start menu, right click My Computer.
• Click Manage, and then click Services and Applications.
• Double-click Services, and then select Print Spooler.
• Right-click Print Spooler, and click Restart to restart the service.
b. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong product is set as the default printer, right-click the correct product and
select Set as Default Printer.
d. Try using your product again.
6.Restart the computer.
7.Clear the print queue.
To clear the print queue
NOTE:HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
 Click here to go online for more information. Otherwise, follow the steps
below.
a. Depending upon your operating system, do one of the following:
•Windows 7: From the Windows Start menu, click Devices and Printers.
•Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.
•Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
c. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
d. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
If the above solutions do not resolve the problem, click here for more online
troubleshooting.
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
Clear the print carriage 45
Solve a problem
 
						

							NOTE:Do not use any tools or other devices to remove jammed paper. Always use
caution when removing jammed paper from inside the product.
 Click here to go online for more information.
Resolve copy and scan issues
 Click here to go online for more information.
HP support
•Register the product
•HP support by phone
•Additional warranty options
Register the product
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient
support, and product support alerts. If you did not register your printer while installing the
software, you can register now at http://www.register.hp.com.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•Phone support period
•Placing a call
•After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•Product name (HP Photosmart Plus e-All-in-One B210 series)
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
Chapter 9
46 Solve a problem
Solve a problem
 
						

							◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, visit www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
HP support 47
Solve a problem
 
						

							Chapter 9
48 Solve a problem
Solve a problem