HP Photosmart Plus B209c User Manual

Step 2: Load the stack of paper correctly
Solution:Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
NOTE:Do not leave unused photo paper in the input tray. The paper might start
to curl, which could reduce the quality of your printout. For best results, do not
allow printed photos to stack up in the output tray.
For more information, see:
“Load media” on page 23
Cause:The paper was loaded incorrectly....

Step 2: Clean the printhead
Solution:If the previous solutions did not resolve the issue, try cleaning the
printhead.
To clean the printhead from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click...

Check the print settings
Solution:Try the following:
•Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
•Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting if colors are running...

Cause:The product experienced an error.
Contact HP support for service
Solution:If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause:You might need assistance to enable the product or software to function
properly.
Print quality troubleshooting
Use this section to solve these print quality problems:...

After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause:The memory card was inserted backwards or upside down.
If this did not solve the issue, try the next solution.
Step 2: Remove the additional memory card
Solution:You can insert only one memory card at a time.
If more than one memory card is inserted, an error message will appear on the display.
Remove the additional memory card to resolve the problem.
Cause:You had inserted more than...

If this did not solve the issue, try the next solution.
Solution 2: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired,...

Solution 2: Save the photos in a supported file format
Solution:Make sure the digital camera is saving photos in a file format that the
PictBridge transfer feature supports (Exif/JPEG, JPEG, and DPOF).
Cause:The images were not in a supported format.
If this did not solve the issue, try the next solution.
Solution 3: Select photos on the camera for printing
Solution:Before you connect the digital camera to the front USB port on the
product, select some photos on the camera for printing.
NOTE:Some digital...

Text format is incorrect
Solution:Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the software. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause:The scan document settings were incorrect.
Text is incorrect or missing
Try the following...

percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
NOTE:Do not use the product to copy onto envelopes or other papers it does
not support. For more information on recommended media, see “Recommended
papers for printing” on page 22.
Cause:You were...

Cause:The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution:Try making fewer copies at a time.
Cause:The document you were copying exceeded the memory of the product.
Photo tray problem
Try the following solutions.
•Solution 1: Make sure paper is loaded correctly in the photo tray
•Solution 2: Make sure the sheets of paper are not stuck together
Solution 1: Make sure paper is loaded correctly in the photo tray
Solution:If the photo tray is...