HP Photosmart Plus B209c User Manual

If the lines are jagged, align the printer, and then print this diagnostic page again.
Figure 11-9 Alignment pattern - jagged lines
NOTE:If aligning the printer does not solve this print quality issue, contact HP
support for service.
If you do not see any defects on the print quality report, then the printing system is working
correctly. There is no reason to replace supplies or have the product serviced, because
they are functioning properly. If you still have a print quality problem, here are some...

12 Solve a problem
This section contains the following topics:
•HP support
•Setup troubleshooting
•Print troubleshooting
•Print quality troubleshooting
•Memory card troubleshooting
•Scan troubleshooting
•Copy troubleshooting
•Errors
HP support
•HP support by phone
•Additional warranty options
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•Phone support period
•Placing a call
•After the phone support...

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•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, visit www.hp.com/support.
After the phone support period...

product to your computer before the software installation screen prompted you to do so,
you must follow these steps:
Troubleshooting common setup issues
1.Disconnect the USB cable from the computer.
2.Uninstall the software (if you have already installed it).
For more information, see “Uninstall and reinstall the software” on page 75.
3.Restart your computer.
4.Turn off the product, wait one minute, then restart it.
5.Reinstall the HP Photosmart software.
CAUTION:Do not connect the USB cable to the...

1Power connection
2Power cord and adapter
3Power outlet
•If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
•Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
•If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched on but still does not...

CAUTION:If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
Cause:You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution:Contact HP support to request a power supply...

Cause:The product might not have been turned on.
If this did not solve the issue, try the next solution.
Step 2: Set your product as the default printer
Solution:Check your computer documentation to change your product to be the
default printer.
Cause:You sent the print job to the default printer, but this product was not the
default printer.
If this did not solve the issue, try the next solution.
Step 3: Check the connection between the product and computer
Solution:Check the connection from the product...

NOTE:You will be prompted to set both the language and the country/region
settings, by using the following procedure.
To set your language and country/region
1.On the Home Screen, touch the right arrow to view more options.
2.Touch Setup.
3.Touch Preferences.
4.Touch Set Language.
5.Touch the down arrow to scroll through the languages. When the language you
want to use appears, touch that language.
6.When prompted, touch Yes to confirm your selection.
The Preferences menu reappears.
7.Touch Set...

3.Double-click Add/Remove Programs (or click Uninstall a program).
4.Select HP Photosmart All-in-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
5.Restart your computer.
NOTE:It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE:If the Setup program...

Check cartridges
Follow these steps.
•Step 1: Make sure you are using genuine HP ink cartridges
•Step 2: Check the ink levels
Step 1: Make sure you are using genuine HP ink cartridges
Solution:Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP...