HP PhotoSmart D7363 User Manual

							computer using the digital camera rather than the memory card. If a photo is missing,
you may have accidentally deleted the photo from the card.
Error message: Card access error. Job was cancelled. Press OK.—OR— File
directory structure is corrupted. —OR— Card may be damaged. Job was
cancelled. Touch OK.
SolutionThe printer cannot read the data on the memory card and cannot
complete any current print jobs. The data may be corrupted or there may be a
physical problem with the memory card.
●Save the files to the computer and access them from there.
●If this does not work, use a new memory card or reformat the memory card
using the digital camera. Any photos on the memory card will be lost.
●If this does not work, the photo files may be damaged or unreadable. Before
you contact HP Support, try another memory card to determine if it is the printer
or the memory card that is failing.
Error message: Cannot print photos.
SolutionMore than 10 photos specified for a print job may be corrupted, missing,
or are an unsupported file type. For information about supported file types, see
Printer specifications.
●Save the photos to the computer using the digital camera rather than the
memory card.
●Save the files to the computer and print from the computer.
●Print a photo index and reselect photos. For more information, see Printing
photos.
Error message: Card is password protected. Cannot access card.
SolutionThe printer cannot read the memory card because the card is password-
protected. Follow these steps:
1. Remove the memory card from the printer.
2. Insert the memory card in the device you originally used to store the password
on the memory card.
3. Remove the password from the memory card.
4. Remove the memory card and reinsert it in the printer memory card slot.
5. Try printing again.
Error message: Card is locked. Cannot access card.
SolutionMake sure the lock switch on the card is in the unlocked position.
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							Error message: Card is not fully inserted. Push card in a little more.
SolutionThe printer can detect the memory card but cannot read it. Push the
memory card gently into the memory card slot until it stops. For more information,
see Insert memory cards.
Error message: Use only one (1) card at a time. Please remove a memory card. —
OR— Use only one (1) device at a time. Please remove/disconnect a device.
SolutionThe printer has two or more different types of memory cards inserted
simultaneously, or a memory card is inserted and a digital camera is connected to
the camera port at the same time. Remove memory cards or disconnect the camera
until only one card is in the printer or only a camera is connected.
Error message: Card was removed. Job was cancelled. Touch OK.
SolutionYou removed a memory card from the printer while it was busy printing
a file from the card. Follow these steps:
1. Touch OK.
2. Reinsert the memory card and print the selected photos again. The memory
card must remain inserted until the print job is complete.
To avoid damage to memory cards in the future, do not remove them from the printer
memory card slot while they are being accessed. For more information, see
Removing a memory card.
Error message: Camera selections (DPOF) file has error.
SolutionThe printer is unable to read a DPOF file due to corrupted data or an
error on the memory card. Use the printer control panel to reselect the photos. For
more information, see Print photos from a memory card.
Error message: Some camera-selected photos are not on card.
SolutionSome camera-selected photos are missing or have been deleted. Try
the following:
●Confirm that you did not accidentally delete the photo from the memory card.
●Reselect the photos again using the digital camera.
●Print a new photo index to see the index numbers associated with each photo.
For more information, see Printing photos.
Error message: Cannot display this photo. —OR— Cannot display all photos. —
OR— Photos are corrupted.
SolutionThe memory card contains image formats the printer does not support,
or the files are corrupted. For a list of supported image formats, see Printer
specifications. Access photos using the computer. For information about accessing
photos through the computer, see Printing from a computer.
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							Error message: Unsupported card type.
SolutionUse your camera to transfer the photos to your computer, and then print
from your computer.
Error message: Some photo numbers are not on card.
SolutionUse your camera to transfer the photos to your computer, and then print
from your computer. If some photos are still missing, they may have been deleted
from the memory card.
Computer and connectivity printing errors
Before contacting HP Support, read this section for troubleshooting tips or go to the
online support services at www.hp.com/support.
Error message: Printer memory is full. Job was cancelled. Press OK.
SolutionThe printer encountered a problem when printing photos. Try the
following:
●To clear the printer memory, turn the printer off, then turn it on again.
●Print fewer photos at a time.
●Save the photos to the computer and print from there.
●Save the files to the computer using a memory card reader and then print from
the computer.
Error message: Communication error. Check computer connection. Press OK. —
OR— Data was not received. Check computer connection. Press OK to continue.
—OR— No response from computer.
SolutionThe printer cannot communicate properly with the computer. The printer
software may not be working or a cable may be loose. Make sure the USB cable is
securely attached to both the computer and to the USB port on the back of the printer.
If the cable is secure, verify that the printer software is installed.
Error message: Camera disconnected during print job.
SolutionThe print job will be cancelled. Reattach the USB cable to the camera
and printer and resend the print job.
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							8HP support
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP Photosmart printer.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device
information and expert assistance and includes the following features:
– Fast access to qualified online support specialists
– Software and driver updates for the HP Photosmart printer
– Valuable HP Photosmart printer and troubleshooting information for common
problems
– Proactive device updates, support alerts, and HP newsgrams that are available
when you register the HP Photosmart printer
3. For Europe only: Contact your local point of purchase. If the HP Photosmart printer
has a hardware failure, you will be asked to bring it back to your local point of
purchase. (Service is provided at no charge during the device limited warranty
period. After the warranty period, you will be quoted a service charge.)
4. Call HP support. Support options and availability vary by device, country/region, and
language.
HP support by phone
For a list of support phone numbers, see the phone number list on the inside of the front
cover.
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Photosmart printer.
Be prepared to provide the following information:
●Device model number (located on the label on the front of the device)
●Device serial number (located on the back or bottom of the device)
●Messages that appear when the situation occurs
●Answers to these questions:
– Has this situation happened before?
– Can you re-create it?
– Did you add any new hardware or software to your computer at about the time
that this situation began?
– Did anything else occur prior to this situation (such as a thunderstorm, device
was moved, etc.)?
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							After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the
services and warranty area for information about the extended service plans.
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							ASpecifications
This section lists the minimum system requirements for installation of the HP Photosmart printer
software, and provides selected printer specifications.
For a complete list of printer specifications and system requirements, see the onscreen
HP Photosmart Printer Help. For information about viewing the onscreen HP Photosmart Printer
Help, see Welcome.
System requirements
ComponentWindows PC minimumMacintosh minimum
Operating systemMicrosoft® Windows 98, 2000
Professional, Me, XP Home,
and XP ProfessionalMac® OS X 10.3, 10.4, and
later
ProcessorIntel® Pentium® II (or
equivalent) and higherG3 or greater
RAM64 MB (128 MB
recommended)Mac OS X 10.3, 10.4, and
later: 128 MB
Free disk space500 MB150 MB
Video display800 x 600, 16-bit or higher800 x 600, 16-bit or higher
CD-ROM drive4x4x
ConnectivityUSB: Microsoft Windows 98,
2000 Professional, Me, XP
Home, and XP Professional
PictBridge: using front
camera port
Bluetooth: using optional
HP Bluetooth Wireless
AdapterUSB: Front and back ports
(Mac OS X 10.3, 10.4, and
later)
PictBridge: using front
camera port
Bluetooth: using optional
HP Bluetooth Wireless
Adapter
BrowserMicrosoft Internet Explorer 5.5
or later—
Printer specifications
CategorySpecifications
ConnectivityUSB: Microsoft Windows 98, 2000 Professional, Me, XP
Home, and XP Professional; Mac OS X 10.3, 10.4, and later
Image file formatsJPEG Baseline
TIFF 24-bit RGB uncompressed interleaved
TIFF 24-bit YCbCr uncompressed interleaved
TIFF 24-bit RGB packbits interleaved
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							CategorySpecifications
TIFF 8-bit gray uncompressed/packbits
TIFF 8-bit palette color uncompressed/packbits
TIFF 1-bit uncompressed/packbits/1D Huffman
Video file formatsMotion-JPEG AVI
Motion-JPEG QuickTime
MPEG-1
Media specificationsRecommended maximum length: 61 cm (24 inch)
Recommended maximum paper thickness: 292 µm (11.5
mil)
Recommended maximum envelope thickness: 673 µm
(26.5 mil)
Media sizes supportedSupported sizes when printing from a computer
7.6 x 12.7 cm to 22 x 61 cm (3 x 5 inch to 8.5 x 24 inch)
Supported sizes when printing from the control panel
Metric: A6, A4, 10 x 15 cm (with and without tab); Imperial:
3.5 x 5 inch, 4 x 6 inch (with and without tab), 4 x 12 inch,
5 x 7 inch, 8 x 10 inch, 8.5 x 11 inch; Other: Hagaki and L-
size
Media types supportedPaper (plain, inkjet, photo, and panoramic photo)
Envelopes
Transparencies
Labels
Cards: index, greeting, Hagaki, A6, L-size
Iron-on transfers
Avery C6611 and C6612 photo sticker paper: 10 x 15 cm
(4 x 6 inch), 16 rectangular or oval stickers per page
Memory cardsCompactFlash Type I and II
Microdrive
MultiMediaCard
Secure Digital
Memory Sticks
xD-Picture Card
Memory card-supported file
formatsPrinting: See Image file formats earlier in this table.
Saving: All file formats
Paper tray – media sizes
supportedMain tray
8 x 13 cm to 22 x 61 cm (3 x 5 inch to 8.5 x 24 inch)
Photo tray
Up to 10 x 15 cm (4 x 6 inch), with or without tab
Output tray
All supported Main tray and Photo tray sizes
Appendix A
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							CategorySpecifications
Paper tray capacityMain tray
100 sheets of plain paper
14 envelopes
20–40 cards (depending on thickness)
30 sheets of labels
25 transparencies, iron-on transfers, or photo paper
10 sheets of photo paper
Photo tray
Output tray
20 sheets of photo paper
50 sheets of plain paper
10 cards or envelopes
25 sheets of labels or iron-on transfers
Operating environmentRecommended temperature range: 15–30 °C (59-86 °F)
Maximum temperature range: 5–40 °C (41-104 °F)
Storage temperature range: -40–60 °C (-40-140 °F)
Recommended humidity range: 20–80% RH
Maximum humidity range: 10–80% RH
Physical specificationsHeight: 16.0 cm (6.30 inch).
Width: 44.7 cm (17.6 inch)
Depth: 38.5 cm (15.2 inch)
Weight: 8.5 kg (18.7 lb).
Power consumptionPrinting, Average: 75 W
Printing, Maximum: 94 W
Idle: 13.3–16.6 W
Power supply model numberHP Part # 0957-2105
Power requirement100–240 VAC (± 10%), 50–60 Hz (± 3 Hz)
Ink cartridgesHP Yellow Ink Cartridge
HP Cyan Ink Cartridge
HP Light Cyan Ink Cartridge
HP Magenta Ink Cartridge
HP Light Magenta Ink Cartridge
HP Black Ink Cartridge
NoteThe cartridge numbers you can use with this
printer appear on the back cover of this printed
guide. If you have already used the printer several
times, you can also find the cartridge numbers in
the printer software. For more information, see
Insert ink cartridges.
(continued)
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							CategorySpecifications
Print speed (maximum)Black printouts: 32 pages per minute
Color printouts: 31 pages per minute
Photos: 14 seconds for each 10 x 15 cm (4 x 6 inch) photo
USB supportMicrosoft Windows 98, 2000 Professional, Me, XP Home,
and XP Professional
Mac OS X 10.3, 10.4, and later
HP recommends using a USB 2.0 full-speed compliant
cable 3 meters (10 feet) or less in length.
Appendix A
(continued)
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							BHP Warranty
HP Photosmart D7300 series User Guide 65