HP PhotoSmart D7363 User Manual

							The printer does not find the photos I stored on my memory card
SolutionThe memory card may contain file types the printer cannot read directly
from the card.
●Save the photos to a computer, then print them from the computer. For more
information, see the onscreen HP Photosmart Printer Help and the
documentation that came with the camera.
●The next time you take photos, set the digital camera to save them in a file
format the printer can read directly from the memory card. For a list of supported
file formats, see Printer specifications. For instructions on setting the digital
camera to save photos in specific file formats, see the documentation that came
with the camera.
The memory card may need to be reformatted if the problem persists.
The printer is plugged in but will not turn on
Solution
●The printer may have drawn too much power. Unplug the printer power cord.
Wait about 10 seconds, then plug the cord back in. Turn on the printer.
●The printer may be plugged into a power strip that is turned off. Turn on the
power strip, then turn on the printer.
●The power cord could be defective. Make sure the green light on the power cord
is lit.
The printer makes noises when I turn it on, or starts making noises after sitting
unused for a while
SolutionThe printer may make noises after long periods of inactivity
(approximately 2 weeks) or when its power supply has been interrupted and then
restored. This is normal operation. The printer is performing an automatic
maintenance procedure to ensure it produces the best quality output.
All the lights are flashing on the printer
SolutionThe printer has encountered a hardware error and may need to be
serviced. Unplug the power cord to the printer. Wait about 10 seconds, and then
plug it in again. Turn on the printer. If the lights are still flashing, please go to
www.hp.com/support, or contact HP Support for help.
Printing problems
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
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							The printer does not print borderless photos when I print from the control panel
SolutionMake sure the correct layout is selected when setting up the print job.
When selecting photo and papaer size, the image rectangle must be solidly filled
with orange to indicate a borderless print.
Printing is very slow
SolutionYou may have one of the following situations: 1) you may be printing a
PDF or a project containing high-resolution graphics or photos or 2) you may have
selected the highest resolution for your printout. Large, complex projects containing
graphics or photos print slower than text documents, especially at higher resolutions.
Paper does not feed into the printer correctly from the Main tray
Solution
●There may be too much paper loaded in the tray. Remove some paper and try
printing again.
●The Main tray may not be pushed in all the way. Push the Main tray all the way in.
●The paper guides may not be adjusted correctly. Make sure the paper-width
and paper-length guides fit close to the edges of the paper without bending the
paper.
●Two or more pieces of paper may be sticking together. Remove the paper from
the Main tray, fan the edges of the stack to separate the sheets of paper, then
reload the paper and try printing again.
●If the paper is wrinkled or bent, try using different paper.
●The paper may be too thin or too thick. Use HP inkjet paper for best results. For
more information, see Choose the right paper.
Printed pages are dropping off of the Output tray
SolutionAlways extend the Output tray extension when you print.
The printout is rippled or curled
SolutionThe project you are printing uses a larger amount of ink than normal.
Print the project from a computer, and use the printer software to lower the ink
saturation level. See the onscreen HP Photosmart Printer Help for more information.
The document printed at an angle or is off-center
Solution
●The paper may not be loaded correctly. Reload the paper, making sure it is
correctly oriented in the Main tray and that the paper-width and paper-length
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							guides fit close to the edges of the paper. For paper-loading instructions, see
Load your paper.
●If you are using a two-sided printing accessory, try removing it, replacing the
rear access door, and printing again.
●The printer may need to be aligned. For more information, see Aligning the
printer.
Colors are not printing satisfactorily
Solution
●One of the color ink cartridges may be very low on ink, resulting in another color
being substituted during printing. Check the estimated ink levels by touching
the ink icons on the home screen. If an ink cartridge is low on ink, replace it.
For more information, see Insert ink cartridges.
●The printer may need to be aligned. For more information, see Aligning the
printer.
●The print head may need to be cleaned. For more information, see Care and
maintenance.
No page came out of the printer or the paper jammed while printing
Solution
●The printer may need attention. Read the printer screen for instructions.
●The power may be off or there may be a loose connection. Make sure the power
is on and the power cord is securely connected.
●You may not have any paper in the Main tray or Photo tray. Check that the paper
is loaded correctly. For paper-loading instructions, see Load your paper.
●If the paper jammed while printing, try the following:
– Turn off the printer, then unplug it from the power source. Clear the printer
of any paper obstructing the paper path. Remove the rear access door.
Gently remove the jammed paper from the printer, then replace the rear
access door. If all jammed paper cannot be removed from the rear area of
the printer, try removing paper jammed in the middle of the printer by
opening the paper jam door located inside the top cover. For illustrations
of the two places to clear a paper jam, see Paper errors. When you are
finished clearing the paper jam, plug the printer back in, turn it on, and try
printing again.
– If you were printing labels, make sure a label did not become unglued from
the label sheet while going through the printer.
A blank page came out of the printer
Solution
●You may have begun printing and then cancelled the print job.
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							If you cancelled the print job before printing started, the printer may have already
loaded paper in preparation for printing. The next time you print, the printer
ejects the blank page before starting the new printing project.
●A print job with a large amount of data may have been sent to the printer.
Wait for the printer to service the print head before it continues printing.
The printer asked me to print an alignment page
SolutionPeriodically, the printer needs to perform a print head alignment to
maintain optimal print quality.
When prompted, load plain letter or A4 paper. Discard or recycle the alignment page.
The photo did not print using the default print settings
SolutionYou may have changed the print settings for the selected photo. Print
settings you apply to an individual photo override the default print settings. Discard
all print settings that have been applied to an individual photo by deselecting the
photo. For more information, see Settings.
The printer ejects the paper when preparing to print
SolutionDirect sunlight could be interfering with the operation of the automatic
paper sensor. Move the printer out of direct sunlight.
Print quality is poor
Solution
●One of the ink cartridges may be very low on ink, resulting in another color being
substituted during printing. Check the estimated ink levels by touching the ink
icons on the home screen. If an ink cartridge is low on ink, replace it. For more
information, see Insert ink cartridges.
●Use photo paper designed for the printer. For best results, use the papers
recommended in Choose the right paper.
●You may be printing on the wrong side of the paper. Make sure the paper is
loaded with the side to be printed facing down.
●You may have selected a low-resolution setting on the digital camera. Reduce
the size of the image and try printing again. For better results in the future, set
the digital camera to a higher photo resolution.
●There may be a problem with an ink cartridge or with the print head. Try the
following:
– Remove and then reinsert each ink cartridge, one at a time, to make sure
they are all properly seated.
– Run the automatic print head cleaning procedure. For more information,
see Care and maintenance.
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							– Align the printer. For more information, see Aligning the printer.
– If print quality problems persist after you have tried all of the above
solutions, contact HP Support.
Photos are not printing correctly
Solution
●You may have loaded the photo paper incorrectly. Load the photo paper with
the side to be printed facing down.
●The photo paper may not have fed into the printer correctly. Try the following:
– Check for a paper jam. For more information, see Paper errors.
– Insert the photo paper as far as it will go into the Photo tray.
– Load one sheet of photo paper at a time.
The photos I marked for printing in the digital camera do not print
SolutionSome digital cameras let you mark photos for printing in both the
cameras internal memory and on the memory card. If you mark photos in the internal
memory, and then move photos from the cameras internal memory to the memory
card, the marks do not transfer. Mark photos for printing after you transfer them from
the digital cameras internal memory to the memory card.
Error messages
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Error messages that appear on the printer screen can be divided into the following types:
●Paper errors
●Ink cartridge errors
●Memory card errors
●Computer printing errors
Paper errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Error message: Paper jam. Clear jam then press OK.
SolutionTurn off the printer, then unplug it from the power source. Clear the
printer of any paper that may be obstructing the paper path. Remove the rear access
door. Gently remove the jammed paper from the printer, then replace the rear access
door.
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							1Remove the rear access door to clear paper jams.
If you cannot remove all jammed paper from the rear area of the printer, try removing
paper jammed in the middle of the printer by opening the paper jam door located
inside the top cover.
1Open the paper jam door to clear paper jams in the middle of the printer.
Plug the printer back in and turn it on.
Error message: Out of paper. Load paper then press OK.
SolutionLoad paper, then touch OK to print again. For paper-loading instructions,
see Load your paper.
Error message: Unsupported media size.
SolutionThe printer cannot use the size of paper loaded in the paper tray. Touch
OK, then load a supported paper size instead. For a list of supported paper sizes,
see Printer specifications.
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							Error message: Automatic paper sensor failed.
SolutionThe automatic paper sensor is obstructed or damaged. Try moving the
printer out of direct sunlight, then touch OK and try printing again. If this does not
work, go to www.hp.com/support or contact HP Support.
Ink cartridge errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Error message: Wrong ink cartridge(s) installed
SolutionThe first time you set up and use your HP Photosmart printer printer,
make sure to install the ink cartridges that were shipped with your printer. The ink
in these ink cartridges is specially formulated to mix with the ink in the print head
assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with your HP Photosmart printer printer.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Incorrect ink cartridge
SolutionThe indicated ink cartridge(s) cannot be used after the device has
undergone initialization. Replace the ink cartridge(s) with the appropriate ink
cartridges for your HP Photosmart printer printer. The cartridge numbers you can
use with this printer appear on the back cover of this printed guide.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Replace cartridges soon
SolutionThe indicated ink cartridge(s) are low on ink.
You might be able to continue printing for a short period of time with ink remaining
in the print head assembly. Replace the indicated ink cartridge(s) or touch OK to
continue.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Ink cartridge(s) are empty
SolutionReplace the indicated ink cartridge(s) with new ink cartridge(s).
●If the black ink cartridge is empty, you can continue printing with the other color
ink cartridges by selecting that option in the displayed printer screen prompts.
●If a color ink cartridge is empty, you can continue printing with the black ink
cartridge by selecting that option in the displayed printer screen prompts.
Depending on the status of your print job, you can touch OK to continue. If the HP
Photosmart printer printer is in the middle of a print job, press Cancel and restart
your print job.
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							NoteText and photo quality will differ from those printed when using all ink
cartridges. If the empty ink cartridge(s) are not replaced soon, all printing will
stop.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Cannot print
SolutionThe indicated ink cartridge(s) are out of ink.
Replace the indicated ink cartridge(s) immediately so that you can resume printing.
The HP Photosmart printer printer cannot continue printing until the indicated ink
cartridge(s) are replaced. All printing will stop.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Ink cartridge problem
SolutionThe indicated ink cartridge(s) are missing or damaged.
Replace the indicated ink cartridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the HP Photosmart printer printer, the ink
cartridge contacts might need to be cleaned.
For more information on replacing ink cartridges, see Insert ink cartridges. For more
information on cleaning the ink cartridge contacts, see Care and maintenance.
If there are no ink cartridges missing from the HP Photosmart printer printer, and
you still receive this message after cleaning the ink cartridge contacts, you will need
a replacement ink cartridge. Remove the affected ink cartridge and look at the end-
of-warranty date on the bottom, in YYYY/MMM/DD format. If it is before the end-of-
warranty date, contact HP Support to obtain a replacement ink cartridge.
Error message: Ink expiration near
SolutionIf the current date is near the expiration date, consider replacing the ink
cartridge(s) to achieve best print quality. You can continue printing by touching
OK. HP cannot guarantee the quality or reliability of expired ink.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Ink cartridge(s) are expired
SolutionIf the ink cartridge(s) are expired, replace the ink cartridge(s) to achieve
best print quality. You can continue printing by touching OK. HP cannot guarantee
the quality or reliability of expired ink.
For more information on replacing ink cartridges, see Insert ink cartridges.
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							NoteEach ink cartridge has an expiration date. When you receive an ink
expiration message, remove and replace the expired ink cartridge, and then
close the message. You can also continue printing without replacing the ink
cartridge, by selecting OK on the ink expiration message. HP recommends
replacing the expired ink cartridges. HP cannot guarantee the quality or
reliability of expired ink cartridges.
Error message: Non-HP ink
SolutionReplace the indicated ink cartridge(s) or touch OK to continue.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NoteHP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable
to the use of non-HP ink will not be covered under warranty.
If you believe you purchased genuine HP ink cartridge(s), go to:
www.hp.com/go/anticounterfeit
Error message: Original HP ink depleted
SolutionReplace the indicated ink cartridge(s) or touch OK to continue.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NoteHP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable
to the use of non-HP ink will not be covered under warranty.
If you believe you purchased genuine HP ink cartridge(s), go to:
www.hp.com/go/anticounterfeit
Error message: Scheduled maintenance
SolutionYou must align the printer to ensure excellent print quality. With letter or
A4 unused plain white paper in the Main tray, touch OK. The HP Photosmart printer
printer aligns the print head, calibrates the printer, and then prints a test page.
Recycle or discard the test page.
Error message: Calibration error
Solution
●If you have color or photo paper loaded in the Main tray when you align the
printer, the alignment might fail. Load unused plain white letter or A4 paper into
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							the Main tray, and then try the alignment again. If the alignment fails again, you
might have a defective sensor or ink cartridge; contact HP Support.
●The ink cartridge or sensor is defective. Contact HP support.
Error message: Print cartridge cradle is stuck
SolutionRemove any objects that are blocking the print head assembly.
To clear the print head assembly
1. Open the top cover, then open the paper jam door.
1Open the paper jam door to clear the print head assembly.
2. Remove any objects that are blocking the print head assembly, including paper
and any packing materials.
3. Turn the printer off, then turn it on again.
4. Close the paper jam door and the top cover.
Error message: Ink System Failure
SolutionThe print head assembly or the ink delivery system has failed and the
HP Photosmart printer printer can no longer print.
Turn off the printer, then unplug its power cord. Wait about 10 seconds, then plug it
in again. If this does not clear the error message, please contact HP Support.
Memory card errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Error message: Photo is missing. —OR— Some photos are missing.
SolutionThe printer cannot read the file on the memory card, or one or more files
specified for the job are missing from the memory card. Try saving the photos to the
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