HP PhotoSmart D7363 User Manual

							Share so that you can easily share your photos. HP Photosmart Essential is only
available for Windows users.
Open HP Photosmart Essential (Windows users)
➔
Double-click the HP Photosmart Essential icon on your desktop. If you need help,
see the software help within HP Photosmart Essential.
Explore the many features of HP Photosmart Essential:
●View — View photos in multiple sizes and ways. Easily organize and manage your
photos.
●Edit — Crop your photos and fix photos with red eye. Automatically adjust and
enhance your photos to make them perfect.
●Print — Print your photos in different sizes and in multiple layouts.
●Share — Send photos to family and friends without the bulky attachments with HP
Photosmart Share, a better way to send e-mail.
HP Photosmart Share
HP Photosmart Share allows you to send photos to family and friends without bulky e-
mail attachments. For more information, see Connecting through HP Photosmart
Share and the HP Photosmart Premier or HP Photosmart Essential help.
Open HP Photosmart Share (Windows users)
➔
Click the HP Photosmart Share tab within HP Photosmart Premier or
HP Photosmart Essential.
Open HP Photosmart Share (Mac users)
➔
Click the Applications tab in HP Photosmart Premier, then double-click HP
Photosmart Share.
Set print preferences
Print preferences are set by default, but can be altered to suit your needs. You can set
specific job settings when you print from the computer. When you change settings before
printing, the changes only affect the current print job. In some Windows software
programs, you need to click Properties or Preferences within the Print dialog box to
access the advanced printing features. See the electronic Help for more information
about printing preferences.
Access print preferences (Windows users)
1. Open the Print dialog box, usually by selecting Print from the File menu.
2. Change the printing preferences in the Print dialog box tabs, or click Properties or
Preferences to access more printing preferences.
Access print preferences (Mac users)
1. Open the Print dialog box, usually by selecting Print from the File menu.
2. Change the printing preferences in the Print dialog box by selecting the print options
you want to change in the Copies & Pages drop-down menu.
For more information on changing the printing preferences, see the electronic Help.
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							Open the electronic help
Windows users:
●Press F1 on your keyboard.
●For field-level help, click the ? in the top right corner of the Print dialog box.
Mac users:
1. From the Finder menu, select Help, and then Mac Help.
2. Select HP Photosmart Premier help from the Library, and then select HP
Photosmart printer help.
HP Real Life technologies features
Explore the many photo editing and enhancing options in the HP Real Life technologies
software features. These features—such as automatic red eye removal and adaptive
lighting—make it easy for you to print high-quality photos.
Access Real Life technologies features (Windows users)
1. Open the Print dialog box, usually by selecting Print from the File menu.
2. Click the Paper/Quality tab, then click the Real Life Digital Photography button
—OR— Click the Properties or Preferences button, and then click the Real Life
Digital Photography button.
Access Real Life technologies features (Mac users)
1. Open the Print dialog box, usually by selecting Print from the File menu.
2. Select Real Life Digital Photography from the Copies & Pages drop-down menu.
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							Chapter 5
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							6Care and maintenance
The printer requires very little maintenance. Follow the guidelines in this section to extend
the life span of the printer and printing supplies, and to ensure that the photos you print
are always of the highest quality.
●Clean and maintain the printer
●Update the software
●Store and transport the printer and ink cartridges
●Maintain the quality of photo paper
Clean and maintain the printer
Keep the printer and print cartridge clean and well maintained using the simple
procedures in this section.
Clean the outside of the printer
1. Turn off the printer, then disconnect the power cord from the back of the printer.
2. Wipe the outside of the printer with a soft cloth that has been lightly moistened with
water.
CautionDo not use any type of cleaning solution. Household cleaners and
detergents may damage the printer finish. Do not clean the interior of the printer.
Keep all fluids away from the interior. Do not lubricate the metal rod on which the
print head slides. Noise is normal when the print head moves back and forth.
Aligning the printer
Use the following procedure when the self test report shows streaking or white lines
through any of the blocks of color.
If you still have print quality problems after aligning the printer, try cleaning the print head
using the procedure described in Care and maintenance. If print quality problems persist
after aligning and cleaning, contact HP Support.
1. Load letter or A4 unused plain white paper into the Main tray.
2. Touch Settings.
3. Touch Tools, then scroll and find Align printer.
4. Touch Align printer.
The printer aligns the print head, prints an alignment page, and calibrates the printer.
Recycle or discard the alignment page.
5. Touch OK.
Print a sample page
You can print a sample page to test the printer photo printing quality and to make sure
the paper is loaded correctly.
1. Load paper in the Main tray. Use plain paper to conserve photo paper.
2. Touch Settings.
3. Touch Tools, then touch Print sample page.
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							Automatically clean the printhead
If you notice white lines or streaks on the photos you print, or in the color blocks of the
self test report, use this procedure to clean the print head. Do not clean the print head
unnecessarily, as this wastes ink and shortens the life of the ink nozzles on the print head.
1. Load paper in the Main tray. Use plain paper to conserve photo paper.
2. Touch Settings.
3. Touch Tools, then scroll to Clean printhead.
4. Touch Clean printhead.
If print quality still seems poor after you clean the print head, try aligning the printer using
the procedure described in Aligning the printer. If print quality problems persist after
cleaning and aligning, contact HP support.
Manually clean the ink cartridge contacts
Clean the copper-colored ink cartridge contacts if a message appears on the printer
screen that says a cartridge is missing or damaged.
Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that
nothing is covering the ink cartridge contacts or the ink cartridge slot, then reinstall the
ink cartridge. If you continue to get a message that says a cartridge is missing or
damaged, clean the ink cartridge contacts. If you still get this message after cleaning the
contacts, you will need a replacement ink cartridge. Remove the affected ink cartridge
and look at the end-of-warranty date on the bottom, in YYYY/MMM/DD format. If it is
before the end-of-warranty date, contact HP support to obtain a replacement ink
cartridge.
To clean the ink cartridge contacts:
1. Gather the following items to clean the contacts:
– Distilled, filtered, or bottled water (tap water may contain contaminants that can
damage the ink cartridge)
CautionDo not use platen cleaners or alcohol to clean the ink cartridge
contacts. These can damage the ink cartridge or the HP Photosmart
printer printer.
– Dry foam rubber swabs, lint-free cloth, or any soft material that will not come
apart or leave fibers.
2. Open the top cover of the printer.
3. Squeeze the gray tab below an ink cartridge slot to release the gray latch inside the
printer, then lift the latch.
CautionDo not remove multiple ink cartridges at the same time. Remove
and clean each ink cartridge one at a time. Do not leave the ink cartridge
outside the printer for more than 30 minutes.
4. Lightly moisten a swab or cloth with water and squeeze out any excess water.
5. Hold the ink cartridge by its handle and gently wipe only the copper-colored contacts
with the swab or cloth.
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							1Gently wipe only the copper-colored contacts
6. Place the ink cartridge back into the empty slot and press down on the gray latch
until it clicks into place.
7. Repeat if necessary for the other ink cartridges.
8. Close the top cover.
CautionThe ink supply may become pressurized. Inserting a foreign object into
the ink supply could result in ink being expelled and coming in contact with
persons or property.
Print a self test report
If you are experiencing problems with printing, print a self test report. This two-page report
—labelled the Extended Self Test Diagnostic Page—can help you diagnose printing
problems and can provide valuable information if you need to call HP Support. You can
also use this report to check on the approximate percentage of ink remaining in the ink
cartridges.
1. Touch Settings.
2. Touch Tools, then scroll to Print test page.
3. Touch Print test page.
The HP Photosmart printer prints a two-page self test report that contains the following
information:
●Product information: Includes the model number, serial number, and other product
information.
●Revision information: Includes the firmware version number and indicates whether
or not you have an HP two-sided printing accessory (duplexer) installed.
●Ink delivery system information: Displays the approximate ink level of each
installed ink cartridge, the status of each ink cartridge, the date each cartridge was
installed, and the expiration date for each cartridge.
●Print head assembly information: Contains information that may be used for
diagnostic purposes if you need to call HP Support.
●Print head parameters: Contains information that may be used for diagnostic
purposes if you need to call HP Support.
●Print quality pattern: Displays six color blocks, representing each of the six
installed cartridges. When streaks appear through the color blocks, or there are
missing color blocks, clean the print head using the procedure described in Care
and maintenance. If the color blocks still show print quality problems after cleaning
the print head, align the printer using the procedure described in Aligning the
printer. If the color blocks continue to show print quality problems after cleaning and
aligning, contact HP support.
●History log: Contains information that may be used for diagnostic purposes if you
need to call HP Support.
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							Self test report
Update the software
Download the latest printer software update periodically to ensure you have the latest
features and improvements. You can download printer software updates by going to
www.hp.com/support or by using HP Software Update.
NoteThe printer software update that you download from the HP Web site does
not update the HP Photosmart Premier software.
Downloading the software (Windows)
NoteMake sure you are connected to the Internet before you use HP Software
Update.
1. From the Windows Start menu, select Programs (in Windows XP, select All
Programs) > Hewlett-Packard > HP Software Update. The HP Software Update
window opens.
2. Click Check Now. HP Software Update searches the HP Web site for printer
software updates. If the computer does not have the most recent version of the
printer software installed, a software update appears in the HP Software Update
window.
NoteIf the computer has the most recent version of the printer software
installed, the following message appears in the HP Software Update window:
“No updates are available for your system at this time”.
3. If a software update is available, click the checkbox next to the software update to
select it.
4. Click Install.
5. Follow the onscreen instructions to complete the installation.
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							Downloading the software (Mac)
NoteMake sure you are connected to the Internet before you use
HP Photosmart Updater.
1. On your Mac in the Finder, choose Go > Applications.
2. Choose Hewlett-Packard > Photosmart > HP Photosmart Updater.
3. Follow the onscreen instructions to check for software updates.
If you are behind a firewall, you need to enter the proxy server information in the
updater.
Store and transport the printer and ink cartridges
Protect the printer and ink cartridges by storing them properly when you are not using
them.
Store and transport the printer
The printer is built to withstand long or short periods of inactivity. Store the printer indoors
out of direct sunlight in a place without temperature extremes.
CautionTo prevent ink loss or spillage: do not transport or store the printer on
its side, and leave the ink cartridges installed while storing and transporting the
printer.
Store and transport the ink cartridges
When you transport or store the printer, always leave the active ink cartridge inside the
printer to prevent the ink from drying out.
Caution 1To prevent ink loss or spillage: leave the ink cartridges installed while
storing and transporting the printer, and avoid leaving used ink cartridge(s) out of
the printer for extended lengths of time.
Caution 2Make sure the printer completes its power-down cycle before you
unplug the power cord. This allows the printer to store the print head properly.
Follow this tip to help maintain your HP ink cartridges and ensure consistent print quality:
Keep all unused ink cartridges in their original sealed packages until they are needed.
Store ink cartridges at room temperature (15-35 °C or 59-95 °F).
Maintain the quality of photo paper
For best results with photo paper, follow the guidelines in this section.
To store photo paper
●Store the photo paper in its original packaging or in a resealable plastic bag.
●Store the packaged photo paper on a flat, cool, and dry surface.
●Return unused photo paper to the plastic bag. Paper left in the printer or exposed
to the elements may curl.
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							To handle photo paper
●Always hold photo paper by the edges to avoid fingerprints.
●If the photo paper has curled edges, place it in its plastic storage bag and gently
bend it in the opposite direction of the curl until the paper lies flat.
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							7Troubleshooting
The HP Photosmart printer is designed to be reliable and easy to use. This chapter
answers frequently asked questions about using the printer and printing without a
computer. It contains information about the following topics:
●Printer hardware problems
●Printing problems
●Error messages
For additional troubleshooting information, see:
●Software installation troubleshooting: The Quick Start guide that came with the
printer.
●Printer software and printing from a computer troubleshooting: The onscreen
HP Photosmart Printer Help. For information about viewing the onscreen
HP Photosmart Printer Help, see Welcome. Mac users should also check for
troubleshooting and readme options on the HP Photosmart Menu in the Dock.
Printer hardware problems
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
NoteIf you want to connect the printer to a computer with a USB cable, HP
recommends using a 2.0 high-speed compliant cable 3 meters (10 feet) or less
in length.
The Print light is flashing blue but the printer is not printing
SolutionThe printer is busy processing information; wait for it to finish.
The Attention light is on
Solution
●Check the printer screen for instructions. If a digital camera is connected to the
printer, check the camera screen for instructions. If the printer is connected to
a computer, check the computer monitor for instructions.
●Turn off the printer, then unplug its power cord. Wait about 10 seconds, then
plug it in again. Turn on the printer.
If the Attention light stays on after trying the above solutions, go to www.hp.com/
support, or contact HP Support for help.
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