HP PhotoSmart D5163 User Manual

							– Incorrect print cartridge installed
– Packaging materials are not removed
●If you are unable to solve the problem by using the instructions above, turn off
the printer and unplug the printer power cord. Wait 10 seconds, and then plug
it in again. Turn on the printer.
The printer does not find and display the index numbers from my memory card.
Solution
Try the following:
●Remove and reinsert the memory card.
●Turn off the printer, and then unplug the power cord. Wait about 10 seconds,
and then plug it in again. Turn on the printer.
●The memory card may contain file types the printer cannot read directly from
the memory card.
– Save the photos to a computer, and then print them from the computer. For
more information, see the documentation that came with the camera and
the onscreen HP Photosmart Printer Help.
– The next time you take photos, set the digital camera to save them in a file
format the printer can read directly from the memory card. For a list of
supported file formats, see Specifications. For instructions on setting the
digital camera to save photos in specific file formats, see the
documentation that came with the camera.
The printer is plugged in, but it will not turn on.
Solution
●The printer may have drawn too much power. Unplug the printer power cord.
Wait about 10 seconds, and then plug the power cord back in. Turn on the
printer.
●The printer may be plugged into a power strip that is turned off. Turn on the
power strip, and then turn on the printer.
The printer makes noises when I turn it on, or starts making noises on its own after
it has been sitting unused for a while.
SolutionThe printer may make noises after long periods of inactivity
(approximately 2 weeks), or when its power supply has been interrupted and then
restored. This is normal operation—the printer is performing an automatic
maintenance procedure to ensure that it produces the best quality output.
Printing problems
Before contacting HP Customer Care, read this section for troubleshooting tips or go to
the online support services at www.hp.com/support.
Chapter 7
36HP Photosmart D5100 series
 
						

							The printer does not print borderless photos.
SolutionMake sure you have selected an appropriate paper size. The printer
cannot print borderless photos on all sizes of paper. For information about selecting
the paper size for borderless photos, see Select a photo layout.
Printing is very slow.
SolutionYou could have one of the following problems.
●You may be printing a project containing a high-resolution graphic, a high-
resolution photo, or a PDF. Large, complex projects containing graphics or
photos print slower than text documents.
●The printer may be in Ink-backup Printing Mode. The printer enters this mode
when one of the print cartridges has been removed. Replace the missing print
cartridge.
Photo paper does not feed into or come out of the printer correctly.
SolutionYou may have one of these problems.
●If you are using the photo tray for printing, there may be paper loaded in the
main tray. Remove any paper from the main tray before using the photo tray for
printing.
●Ensure that the CD/DVD tray is closed. The printer does not load paper until
the CD/DVD tray is closed.
●The printer may be in an extremely high- or low- humidity environment. Load
one sheet of photo paper at a time.
●The photo paper may be curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it the opposite direction of the curl until the paper
lies flat. If the problem persists, use photo paper that is not curled.
●There may be too much paper loaded in the main tray. Remove some paper
from the main tray and try printing again. For paper loading instructions, see
Load paper.
●The paper may be too thin or too thick. Use HP paper for best results. For more
information, see Choose the right paper.
●Two or more pieces of paper may be stuck together. Remove the paper from
the tray and shuffle the paper so it does not stick together. Reload the paper
into the tray and try printing again.
Printed pages are dropping off of the output tray.
SolutionPages can drop off of the output tray when they are printed. To prevent
this, always extend the output tray extension when you print.
The printout is rippled or curled
SolutionThe project you are printing uses a larger amount of ink than normal.
Print the project from a computer, and use the printer software to lower the ink
saturation level. See the onscreen HP Photosmart Printer Help for more information.
HP Photosmart D5100 series User Guide 37
 
						

							The document printed at an angle or is off-center.
Solution
●The paper-width guide may not be set properly. Make sure that the paper-width
guide is close to the edge of the paper without bending it.
●The paper may not be loaded correctly. Make sure the paper is correctly
oriented in the main tray. For paper loading instructions, see Load paper.
●The photo paper may not be loaded correctly. Reload the photo paper, make
sure that the photo paper is correctly oriented in the photo tray. For photo paper-
loading instructions, see Load paper.
Colors are not printing satisfactorily.
Solution
●You may not be using the best print cartridges for the project. To print text
documents and graphics, use the HP Tri-color and HP Black print cartridges.
To print color photos, use the HP Tri-color and HP Photo or HP Gray Photo
cartridges. For more information, see Inserting and replacing the print
cartridges.
●You may be printing in Ink-backup Printing Mode. The printer enters Ink-backup
printing mode when one of the print cartridges is missing. Replace the missing
cartridge.
●A cartridge is out of ink. Replace it.
●Some of the ink nozzles on a cartridge are clogged. Clean the cartridges.
See Cleaning the print cartridges.
●You may not be using the best media for the project. For more information on
papers, see Choose the right paper.
No page came out of the printer.
Cause
●The paper trays may be empty. Load the paper tray. For information on loading
paper, see Load paper.
●There may be a paper jam.
Solution
CautionDo NOT remove jammed paper from the front of the printer. Doing
so can cause irreversible damage to the printer.
To clear a paper jam
1. Turn off the printer, and then unplug the printer.
2. Remove the rear access door.
Chapter 7
38HP Photosmart D5100 series
 
						

							3. Gently remove the jammed paper from the printer.
4. Replace the rear access door.
5. Plug in the printer and turn it on.
6. When you have cleared the paper jam, print your document again.
If you experience paper jams when printing on photo paper, try the following:
●Insert the photo paper as far as it will go into the photo tray.
●Load one sheet of photo paper at a time.
A blank page came out of the printer.
Solution
●Check the printer screen to see if crosses appear in the pen icons. If the crosses
appear, the print cartridges are out of ink. If the pen icons have ink drops with
only one ink level bar, the ink level may be too low to print. Replace the print
cartridges that are out of ink. For more information about checking ink levels,
see the HP Photosmart Printer Help.
●You may have begun printing and then cancelled the process. If you cancelled
the process before printing started, the printer may have already loaded paper
in preparation for printing. The next time you print, the printer will eject the blank
page before starting the new printing project.
My photos do not print when I press the Print button.
SolutionYou may not have selected your photos by pressing OK. For instructions
on how to select your photos, see Select photos to print.
The printer is displaying the out of ink indicator, but I dont know which cartridge
to replace.
SolutionThe two pen icons represent the print cartridges. Replace the cartridge
based on the cross marks in the pen icons. For more information, see Printer screen
status indicators.
HP Photosmart D5100 series User Guide 39
 
						

							Print quality is poor.
Solution
●You may be printing in Ink-backup Printing Mode. The printer enters Ink-backup
Printing Mode when one of the print cartridges is missing. Replace the missing
print cartridge with a new one.
●One of the print cartridges may be running out of ink. Check the printer screen
to see if crosses appear in the pen icons. Low ink level is indicated by a single
ink level bar. If a print cartridge is running low on ink, replace it. For more
information, see Inserting and replacing the print cartridges.
●Use photo paper designed for the printer. For best results, use HP paper.
●You may be printing on the wrong side of the paper. Make sure the paper is
loaded with the side to be printed facing down.
●You may have selected a low-resolution setting on the digital camera. Reduce
the size of the image and try printing again. For better results in the future, set
the digital camera to a higher photo resolution.
●There may be a problem with a print cartridge. Try the following:
– Remove and then reinsert the print cartridges.
– Run an automatic print cartridge cleaning procedure from the
HP Photosmart Toolbox. For more information, see the HP Photosmart
Printer Help.
– If this does not solve the problem, try cleaning the copper-colored contacts
on the print cartridges. For more information, see Manually cleaning the
print cartridge contacts.
– If these solutions do not work, replace the print cartridge(s).
Printed photos are not fitting to the paper as desired.
Solution
●You may have loaded the photo paper incorrectly. Load the photo paper with
the side to be printed facing down.
●The photo paper may not have fed into the printer correctly. Try the following:
– If you have a paper jam, see To clear a paper jam.
– Load one sheet of photo paper at a time.
●You may have selected the wrong layout. For information, see Select a photo
layout.
●See the HP Photosmart online printer help for information on how to optimize
photo quality.
CD/DVD printing problems
Before contacting HP Customer Care, read this section, or go to the online support
services at www.hp.com/support.
Chapter 7
40HP Photosmart D5100 series
 
						

							The Attention indicator light flashes red after I give a print command from the
software.
SolutionThis is normal. The printer is waiting for you to insert the CD/DVD holder
in the CD/DVD tray. For information on loading the CD/DVD tray, see Loading the
CD/DVD tray.
The CD/DVD holder is not loaded completely.
Solution
●Push the CD/DVD holder slowly into the CD/DVD tray.
●If the problem persists, stick a double stick tape on the underside of the holder,
across the center hole of the holder.
The label does not print on the CD/DVD. The CD/DVD holder almost completely
ejects out of the rear of the printer.
Solution
Physically remove the holder and close the CD/DVD tray. Pull out the power cord.
Plug the power cord after a few seconds. Insert the CD/DVD holder into the CD/DVD
tray to resume printing. For information on loading the CD/DVD tray, see Loading
the CD/DVD tray.
The CD/DVD holder extends from the rear of the printer.
SolutionThis is normal. The CD/DVD holder extends to about 7.5 cms (3 inches)
from the rear of the printer.
Bluetooth printing problems
Before contacting HP Customer Care, read this section, or go to the online support
services at www.hp.com/support. Be sure to also read the documentation that came with
your HP Bluetooth wireless printer adapter and your Bluetooth device.
My Bluetooth device cannot find the printer.
Solution
●Make sure the Bluetooth device is plugged into the camera port on the front of
the printer. The light on the adapter flashes when the adapter is ready to receive
data.
●You may be too far from the printer. Move the Bluetooth device closer to the
printer. The maximum recommended distance between the Bluetooth device
and the printer is 10 meters (30 feet).
●Make sure that your Bluetooth device is compatible with the printer. For more
information, see Specifications.
HP Photosmart D5100 series User Guide 41
 
						

							No page came out of the printer.
SolutionThe printer may not recognize the type of file sent by the device with
Bluetooth wireless technology. For a list of the file formats that the printer supports,
see Printer specifications.
Print quality is poor.
SolutionThe photo you printed may be low resolution. For better results, set the
digital camera to a higher resolution. Photos taken with VGA-resolution cameras,
such as those found in wireless phones, may not have high enough resolution to
produce a high-quality print.
Printer screen status indicators
The printer screen has two status indicators: one for print cartridge status, and another
for paper status.
This indicator...
Has this meaning...
When the ink drop and a single ink level
bar is present, the ink in the cartridges is
low. You will need to replace the print
cartridges.
When the ink in the left cartridge is low,
only the left ink level bar reduces to one.
Replace the left print cartridge.
When the ink in the right cartridge is low,
only the right ink level bar reduces to one.
Replace the right print cartridge.
When the pen icons flash, it indicates an
error in the print cartridge. When both the
pen icons flash, there is an error in both
the print cartridges. Replace the print
cartridges to resume printing.
When only the left pen icon flashes, there
is an error in the left print cartridge.
Replace the left print cartridge.
When only the right pen icon flashes, there
is an error in the right print cartridge.
Replace the right print cartridge.
When purchasing replacement cartridges,
refer to the cartridge numbers that appear
Chapter 7
42HP Photosmart D5100 series
 
						

							This indicator...Has this meaning...
on the back cover of this guide. For more
information, see Inserting and replacing
the print cartridges
When the paper icon begins to flash,
either there is a paper jam or the printer is
out of paper.
For more information on clearing a paper
jam, see clearing a paper jam.
For information on loading paper, see
Load paper.
(continued)
HP Photosmart D5100 series User Guide 43
 
						

							Chapter 7
44HP Photosmart D5100 series
 
						

							8HP Support
NoteThe name of HP support services may vary by country/region.
If you have a problem, follow these steps:
1. Check the documentation that came with the printer.
–Quick Start Guide: The HP Photosmart D5100 series Quick Start Guide
explains how to set up the printer and print your first photo.
–User Guide: The User Guide is the book you are reading. This book describes
the basic features of the printer, explains how to use the printer without
connecting a computer, and contains hardware troubleshooting information.
– HP Photosmart help: The onscreen HP Photosmart help describes how to use
the printer with a computer and contains software troubleshooting information.
See Accessing the onscreen HP Photosmart Printer Help.
2. If you are unable to solve the problem using the information in the documentation,
visit www.hp.com/support to do the following:
– Access online support pages
– Send HP an e-mail message for answers to your questions
– Connect with an HP technician by using online chat
– Check for software updates
Support options and availability vary by product, country/region, and language.
3.For Europe only: Contact your local point of purchase. If the printer has a hardware
failure, you will be asked to bring the printer to where you purchased it. Service is
free during the printer limited warranty period. After the warranty period, you will be
quoted a service charge.
4. If you are unable to solve the problem using the onscreen Help or HP web sites, call
HP Support using the number for your country/region. For a list of country/region
phone numbers, see HP Support by phone.
HP Support by phone
While the printer is under warranty, you can obtain free phone support. For more
information, see the warranty included in the box, or go to www.hp.com/support to check
the duration of your free support.
After the free phone support period, you can obtain help from HP at an additional cost.
Contact your HP dealer or call the support phone number for your country/region for
support options.
To receive HP support by phone, call the appropriate support phone number for your
location. Standard phone company charges apply.
North America: Call 1-800-474-6836 (1-800–HP-invent). U.S. phone support is
available in both English and Spanish languages 24 hours a day, 7 days a week (days
and hours of support may change without notice). This service is free during the warranty
period. A fee may apply outside the warranty period.
Western Europe: Customers in Austria, Belgium, Denmark, Spain, France, Germany,
Ireland, Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the
United Kingdom should go to www.hp.com/support to access phone support numbers in
their country/region.
HP Photosmart D5100 series User Guide 45