HP Photosmart B8550 User Manual

							
When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system
tray.
To uninstall and reinstall the software (Mac)
1. Disconnect the HP Photosmart from your Mac.
2. Double-click the  Applications:Hewlett-Packard  folder.
3. Double-click  HP Uninstaller .
Follow the onscreen  instructions.
4. After the software is uninstalled, restart your computer, and then empty the Trash.
5. To reinstall the software , insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive.
6. On the desktop, open the CD-ROM and then double-click  HP Installer.
7. Follow the onscreen instructions and  the printed setup instructions that came with the HP Photosmart.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement from the product when you
turn it on.
•
Solution 1: Make sure you use the power cord that came with the product
•
Solution 2: Reset the product
•
Solution 3: Press the On button more slowly
•
Solution 4: Contact HP to replace the power supply
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Solution 5: Contact  HP support for service
Solution 1: Make sure you use the power cord that came with the product
Solution
• Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power
cord into a power ou tlet, surge protector, or power strip.
1Power connection
2Power cord and adapter
3Power outlet
• If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly
into a power outlet.
• Test the power outlet to ma ke sure it is working. Plug in an appl iance that you know works, and see if the
appliance has power. If not, then there might be a problem with the power outlet.
• If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet.
Cause: The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.
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Solution 2: Reset the product
Solution:Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug
in the power cord. Turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the  On button too quickly. Press the  On button once. It
might take a few minutes for the product to turn on. If you press the  On button again during this time, you might
turn the product off.
CAUTION: If the product still does not turn on, it might have a mechanical failure. Unplug the product from
the power outlet.
Contact HP support for service.
Go to: 
www.hp.com/support . If prompted, choose your  country/region, and then click Contact HP for
information on calling  for technical support.
Cause:You pressed the  On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to  replace the power supply
Solution:Contact HP support to request a power supply for the product.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information on calling for technical
support.
Cause: The power supply was not intended for use with this product.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions and are still having a
problem, contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for technical support.
Cause: You might need assistance to enable the product or software to function properly.
I connected the USB cable, but I am having problems using the product with my computer
Solution: You must first install the softwa re that came with the product before connecting the USB cable.
During installation, do  not plug in the USB cabl e until prompted by the onscreen instructions.
Once you have installed the software, connecting your computer to the product with a USB cable is
straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the
back of the product. You can connect to any USB port on your computer.
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For more information on installing the software and connecting the USB cable, see the Start Here guide that
came with the product.
Cause:The USB cable was connected before the software was installed. Connecting the USB cable before
you are prompted can cause errors.
After setting up the prod uct, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Check the connection between the product and computer
•
Solution 2: Check that the ink cartridges are installed properly and have ink
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Solution 3: Press the On button to turn on the product
•
Solution 4: Load paper in the input tray
Solution 1: Check the connection between the product and computer
Solution: Check the connection between the product and computer.
Cause: The product and computer were not communicating with each other.
If this did not solve the issue, try the next solution.
Solution 2: Check that the ink cartridges are installed properly and have ink
Solution: Check that the ink cartridges are installed properly and have ink.
For more information, see:
• Work with ink cartridges and the printhead on page 13
Cause: There might have been a problem with one or more of the ink cartridges.
If this did not solve the issue, try the next solution.
Solution 3: Press the On bu tton to turn on the product
Solution:Look at the display on the product. If the display is blank and the  On button is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press
the  On button to turn on the product.
Cause: The product might not have been turned on.
If this did not solve the issue, try the next solution.
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Solution 4: Load paper in the input tray
Solution:Load paper in the input tray.
For more information, see:
• Paper basics on page 4
Cause: The product might have been out of paper.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows  Start menu, click  Run (or click  Accessories , and then Run).
2. In the  Run dialog box, enter  d:\setup.exe, and then click  OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.
Cause: The installation failed to run automatically.
The Minimum System Checks screen appears
Solution: Click Details  to see what the specific problem is, and then correct the problem before attempting
to install the software.
Cause: Your system did not meet the minimum  requirements to install the software.
A red X appears on the USB connect prompt
Solution:Check that the product is turned on, and then try the USB connection again.
To retry the USB connection
1. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8  feet) or less in length.
• If you have several USB devices attached to your computer, you might want to unplug the other devices
during the installation.
2. Unplug the product power cord, and then plug it in again.
3. Verify that the USB cable and power cord are plugged in.
4.Click  Retry  to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause: The USB connection between the product and the computer failed.
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Clear paper jams
In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door.
To clear a paper jam from the rear door
1.Remove the door by pulling it away from the product.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from  the rollers, check the rollers and wheels for
torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper
from the product, more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4.Press  OK on the control panel to continue the current job.
Print troubleshooting
Use this section to solve these printing problems.
The product is not responding
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Load paper in the input tray
•
Solution 3: Select  the correct printer
•
Solution 4: Check the printer driver status
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Solution 5: Wait until the product completes the current operation
•
Solution 6: Remove all cancelled print jobs from the queue
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Solution 7: Clear the paper jam
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Solution 8: Make  sure the print carri age can move freely
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Solution 9: Check the connection from the product to your computer
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Solution 10: Reset the product
Solution 1: Turn on the product
Solution: Look at the On light located on the product. If  it is not lit, the product is turned off. Make sure the
power cord is firmly connected to the product and plugged into a power outlet. Press the  On button to turn on
the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
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Solution 2: Load paper in the input tray
Solution:Load paper in the input tray.
For more information, see:
• Paper basics on page 4
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have select ed the correct printer in your software application.
TIP:You can set the product as the default printer to ensure that the printer is automatically selected when
you select  Print in the  File menu of your different software applications.
Cause: The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution: The printer driver status might have changed to either  offline or stop printing .
To check the printer driver status (Windows)
▲ Open the HP Solution Center. Make sure the product is the selected printer. For information on opening the
HP Solution Center, see  Use the HP Solution Center on page 11 .
Click the  Status icon at the bottom of the HP Solution Center window.
To check the printer driver status (Mac OS X v10.4)
1. From the Finder, select  Applications:Utilities, then double-click Printer Setup Utility .
2. Double-click the printer name to open the print queue.
3. Click a print job to select it.
Use the following buttons to manage the print job:
•Delete : Cancel the selected print job.
• Hold : Pause the selected print job.
• Resume : Continue a paused print job.
• Stop Jobs : Pause all print jobs in the print queue.
To check the printer driver status (Mac OS X v10.5)
1. In System Preferences , click Print & Fax .
2. Click the  Open Print Queue  button.
3. Click a print job to select it.
Use the following buttons to manage the print job:
•Delete : Cancel the selected print job.
• Hold : Pause the selected print job.
• Resume : Continue a paused print job.
• Pause Printer : Pause all print jobs in the print queue.
Cause: The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task such as  printing a photo or performing printer maintenance,
your print job will be delayed until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to
the product, check the product display to see if there are any messages.
Cause: The product was busy with another task.
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If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution:A print job might remain in the queue after it has been cancelled. The cancelled print job jams the
queue and prevents the next print job from printing.
To delete a print job (Windows)
1. On the Windows taskbar, click  Start, and then click  Control Panel.
2. Click  Printers  (or double-click  Printers and Faxes ).
NOTE:In Windows Vista, you may need to select  Hardware and Sound first if your Control Panel is
not set to  Classic View .
3.Double-click the product icon.
TIP: You can also double-click the prin ter icon in the Windows taskbar.
4.Select the print job you want to cancel.
5. On the  Document  menu, click  Cancel Printing  or Cancel , or press the  Delete key on your keyboard.
It can take a few moments for the print job to be cancelled.
If the print job remains in the queue, try one or both of the following:
• Disconnect the USB cable from the product, restart the computer, and then reconnect the USB cable to the product.
• Shut down the product, restart the computer, and then restart the product.
To delete a print jo b (Mac OS X v10.4)
1. From the Finder, select  Applications:Utilities, then double-click  Printer Setup Utility .
2. Double-click the printer name to open the print queue.
3. Click a print job to select it.
4. Click  Delete .
To delete a print jo b (Mac OS X v10.5)
1. In System Preferences , click Print & Fax .
2. Click the  Open Print Queue  button.
3. Click a print job to select it.
4. Click  Delete .
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution: Clear the paper jam.
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the print carriage will move
freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.
CAUTION: Be careful not to force the print ca rtridge carriage. If the carriage is stuck, forcing it to move will
damage the printer.
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
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Solution 9: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the USB cable is securely
plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into
a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
If the connections are secure, and nothing has printed several minutes after you sent a print job to the product,
check the status of the product.
Cause: The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug
in the power cord. Turn on the product.
Cause: The product experienced an error.
Paper is not picked up from the input tray
Try the following solutions to re solve the issue. Solutions are listed in order,  with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
•
Solution 2: Make sure the paper is loaded correctly
•
Solution 3: Check the print settings
•
Solution 4: Clean the rollers
•
Solution 5: Service the product
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug
in the power cord. Turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the paper is loaded correctly
Solution: Make sure that the paper is loa ded correctly in the input tray.
For more information, see:
• Paper basics on page 4
Cause: The paper was not loaded correctly.
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If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution:Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in the input tray.
• If you are printing from a computer, make sure the  Paper Source (Windows) or Source (Mac) setting in the
printer driver is set to the correct paper tray.
For more information,  see the onscreen Help.
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Clean the rollers
Solution: Clean the rollers.
Make sure you have  the following materials available:
• A lint-free cloth, or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges).
To clean the rollers
1. Turn off the product and remove the power cord.
2. Remove the rear door by pulling the left side of the door away from the product.
3.Dip the lint-free cloth into the purified or dist illed water, and squeeze any excess water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
6. Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Service the product
Solution: If you have completed all of the steps provided in  the previous solutions, contact HP support for
service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information on calling for technical
support.
Cause: Your product needs servicing.
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
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•Solution 2: Print a previously saved version of the document
Solution 1: Reset the product
Solution:Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug
in the power cord. Turn on the product.
Cause: There was no available memory in the product.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution: Try printing another  document from the same soft ware application. If this works, then try printing a
previously saved version of the document that is not corrupt.
Cause: The document was corrupt.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct
order.
Cause: The print settings were set to print the first page of your document first. Because of the way the paper
feeds through the product, the first page will be print side up at the bottom of the stack.
Text or graphics are cut o ff at the edge of the page
Try the following solutions to re solve the issue. Solutions are listed in order,  with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Check  the margin settings
•
Solution 2: Check the layout of the document
•
Solution 3: Load the stack of papers correctly
•
Solution 4: Try printing with borders
Solution 1: Check the margin settings
Solution: Make sure the margin settings for the document do not exceed the printable area of the product.
To check your margin settings
1. Preview your print job before  sending it to the product.
In most softwa re applications, click the  File menu, and then click  Print Preview.
2. Check the margins.
The product uses the margins you have set in your so ftware application, as long as they are greater than
the minimum margins the product supports. For more information about setting margins in your software
application, see the documentation that came with the software.
3. Cancel the print job if the margins are not satisfac tory, and then adjust the margins in your software
application.
Cause: The margins were not set correctly  in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Check the layout of the document
Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the
product.
To preview the print layout (Windows)
1. Load the correct paper si ze into the input tray.
2. Preview your print job before  sending it to the product.
In most softwa re applications, click the  File menu, and then click  Print Preview.
3. Check the graphics in the document to make sure that the current size fits within the printable area of the
product.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
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