HP Photosmart B109n User Manual

Printing cannot occur without one of each type of ink cartridge inserted into the correct
slot.
For more information, see:
“Replace the cartridges” on page 46
Cause:The indicated ink cartridges were inserted into the wrong slots.
General printer error
Try the following solutions.
•Solution 1: Reset the product
•Solution 2: Contact HP support
Solution 1: Reset the product
Solution:Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the...

If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:
•“Order ink supplies” on page 48
•“Replace the cartridges” on page 46
Cause:The indicated ink cartridges were not intended for use in this product as it
was currently configured.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click...

Cause:The indicated ink cartridges did not have enough ink to print properly.
Ink cartridge problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Install the ink cartridges correctly
•Solution 2: Close the print carriage latch
•Solution 3: Clean the electrical contacts
•Solution 4: Replace the ink...

4.Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5.Press down on any cartridges that are sticking up.
They should snap down into place.
6.If an ink cartridge was sticking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
• If the message has gone away, stop troubleshooting here. The error has been
resolved.
• If the message has not gone away, proceed to...

CAUTION:Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and check if the error message has gone
away.
13.If you still receive the error message, turn the product off, and then on again.
Cause:The indicated ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Close the print carriage latch
Solution:Lift the latch...

Cause:The print carriage latch was not closed properly.
If this did not solve the issue, try the next solution.
Solution 3: Clean the electrical contacts
Solution:Clean the cartridge electrical contacts.
To clean the electrical contacts
1.Make sure the product is turned on.
2.Open the cartridge access door by lifting the blue access handles on the side of
the product, until the door locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving...

4.Hold the ink cartridge by its sides with the bottom pointing up and locate the
electrical contacts on the ink cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal
on the bottom of the ink cartridge.
1Ink window
2Electrical contacts
5.Wipe the contacts with a dry swab or lint-free cloth.
6.On the inside of the product, locate the contacts in the printhead.
The contacts look like a set of four copper or gold-colored pins positioned to meet
the contacts on the ink...

9.Close the ink cartridge door, and check if the error message has gone away.
10.If you still receive the error message, turn the product off, and then on again.
If you still receive this message after cleaning the cartridge contacts, you might have
a damaged cartridge.
Check to see if your cartridge is still under warranty and the end of warranty date has
not been reached.
•If the end of warranty date has been reached, purchase a new ink cartridge.
•If the end of warranty date has not been reached,...

Solution 5: Contact HP support
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The product had a problem.
Ink service capacity warning
Solution:If you are going to move or transport the product after receiving this
message, make sure you keep it upright and do not tip it on its side to avoid ink
leakage.
Printing can continue, but ink system behavior might...

If this did not solve the issue, try the next solution.
Solution 2: Make sure the ink cartridges are installed correctly
Solution:Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1.Make sure the product is turned on.
2.Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product....