HP Photosmart B109c User Manual

							Solution 1: Install the HP Photosmart Software
Solution:Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1.Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2.When prompted, click Install More Software to install the product software.
3.Follow the onscreen instructions and the setup instructions that came with the
product.
Cause:The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
For more information on setting up the product and connecting it to your computer,
see the setup instructions that came with the product.
Cause:The product was not properly connected to the computer.
File messages
The following is a list of file-related error messages:
•
Error reading or writing the file
•
Unreadable files. NN files could not be read
•
Photos not found
Errors 69
Solve a problem
 
						

							•File not found
•
Invalid file name
•
Supported file types for the product
•
File corrupted
Error reading or writing the file
Solution:Check to see if you have the right folder and file name.
Cause:The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution:Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the product software. The copies might not be
damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
Photos not found
Try the following solutions.
•
Solution 1: Reinsert the memory card
•
Solution 2: Print photos from the computer
Solution 1: Reinsert the memory card
Solution:Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the product software. The copies might not be damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Print photos from the computer
Solution:Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the product software.
Cause:No photos were found on the memory card.
File not found
Solution:Close some applications and try the task again.
Chapter 11
70 Solve a problem
Solve a problem
 
						

							Cause:There was not enough available memory on your computer to create a print
preview file.
Invalid file name
Solution:Make sure that you are not using any invalid symbols in the file name.
Cause:The file name you entered was invalid.
Supported file types for the product
The product software only recognizes JPG and TIF images.
File corrupted
Try the following solutions.
•
Solution 1: Reinsert the memory card in the product
•
Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product
Solution:Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the product software. The copies might not be damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Solution:Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:The memory card file system was corrupted.
General user messages
The following is a list of messages related to common user errors:
•
Memory card error
•
Cannot crop
Errors 71
Solve a problem
 
						

							•Out of disk space
•
Card access error
•
Use only one card at a time
•
Card is inserted incorrectly
•
Card is damaged
•
Card is not fully inserted
Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove all but one memory card
•
Solution 2: Remove the memory card and reinsert it correctly
•
Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution:Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause:There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution:Remove the memory card and reinsert it correctly. The label of the
memory card faces up and should be readable as you insert it into the slot.
Cause:You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 3: Push the memory card all the way forward
Solution:Remove the memory card and reinsert it in the memory card slot until it
stops.
Cause:You had not fully inserted the memory card.
Cannot crop
Try the following solutions.
•
Solution 1: Close some applications or restart your computer
•
Solution 2: Empty the Recycle Bin on your desktop
Chapter 11
72 Solve a problem
Solve a problem
 
						

							Solution 1: Close some applications or restart your computer
Solution:Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause:The computer did not have enough memory.
If this did not solve the issue, try the next solution.
Solution 2: Empty the Recycle Bin on your desktop
Solution:Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause:For scanning, there must be at least 50 MB of space available on your
computers hard disk.
Out of disk space
Solution:Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause:The computer did not have enough memory.
Card access error
Solution:Remove the memory card and reinsert it in the memory card slot until it
stops.
Cause:You had not fully inserted the memory card.
Use only one card at a time
Solution:You can insert only one memory card at a time.
If more than one memory card is inserted, an error message will appear on the display.
Remove the additional memory card to resolve the problem.
Cause:There were two or more memory cards inserted into the product at the same
time.
Card is inserted incorrectly
Solution:Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Errors 73
Solve a problem
 
						

							Cause:You had inserted the memory card backwards or upside down.
Card is damaged
Solution:Reformat your memory card in your camera or format your memory card
in a computer by selecting the FAT format. For more information, see the
documentation that came with your digital camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:You may have formatted the card on a Windows XP computer. By default,
Windows XP will format a memory card of 8 MB or less and 64 MB or more with the
FAT32 format. Digital cameras and other devices use the FAT (FAT16 or FAT12)
format and cannot recognize a FAT32 formatted card.
Card is not fully inserted
Solution:Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause:You had not fully inserted the memory card.
Paper messages
The following is a list of paper-related error messages:
•
Paper upside down
•
Paper orientation error
•
Ink is drying
Paper upside down
Solution:Load paper in the paper tray print side down.
Cause:Paper in the paper tray was upside down.
Paper orientation error
Solution:Insert paper into the paper tray with the short edge forward and the print
side down. Slide the paper forward until it stops.
Cause:Paper in the paper tray was in landscape orientation.
Chapter 11
74 Solve a problem
Solve a problem
 
						

							Ink is drying
Solution:Leave the sheet in the paper tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Cause:Transparencies and some other media require a drying time that is longer
than normal.
Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
•
Cartridges in wrong slot
•
General printer error
•
Incompatible ink cartridges
•
Incompatible printhead
•
Ink alert
•
Ink cartridge problem
•
Ink service capacity warning
•
Ink system failure
•
Check ink cartridges
•
Install cartridges
•
Non-HP cartridge
•
Original HP ink depleted
•
Previously used genuine HP cartridge
•
Printhead problem
•
Problem with printer preparation
Cartridges in wrong slot
Solution:Remove and reinsert the indicated ink cartridges into the correct slots by
matching color of cartridges to color and icon for each slot.
Errors 75
Solve a problem
 
						

							Printing cannot occur without one of each type of ink cartridge inserted into the correct
slot.
For more information, see:
“
Replace the cartridges” on page 44
Cause:The indicated ink cartridges were inserted into the wrong slots.
General printer error
Try the following solutions.
•
Solution 1: Reset the product
•
Solution 2: Contact HP support
Solution 1: Reset the product
Solution:Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Write down the error code provided in the message, and then contact HP
support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:There was a problem with the product.
Incompatible ink cartridges
Try the following solutions.
•
Solution 1: Check to see if the ink cartridges are compatible
•
Solution 2: Contact HP support
Solution 1: Check to see if the ink cartridges are compatible
Solution:Check to make sure you are using the correct ink cartridges for your
product. For a list of compatible ink cartridges, see the printed documentation that
came with the product.
If you are using ink cartridges that are not compatible with the product, replace the
indicated ink cartridges with ink cartridges that are compatible.
CAUTION:HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
Chapter 11
76 Solve a problem
Solve a problem
 
						

							If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:
•“
Order ink supplies” on page 46
•“
Replace the cartridges” on page 44
Cause:The indicated ink cartridges were not intended for use in this product as it
was currently configured.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The ink cartridges were not intended for use in this product.
Incompatible printhead
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The printhead was not intended for use in this product, or it was damaged.
Ink alert
Solution:When you receive an Ink Alert message, you do not need to replace the
indicated ink cartridge. However, the amount of ink might be low enough to cause
poor print quality. Follow any prompts on the display to continue.
CAUTION:HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has
been used in another product, the ink level indicator might be inaccurate or
unavailable.
Ink level warnings and indicators provide estimates for planning purposes only. When
you receive an ink alert message, consider having replacement ink cartridges
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
For more information, see:
“
Replace the cartridges” on page 44
Errors 77
Solve a problem
 
						

							Cause:The indicated ink cartridges did not have enough ink to print properly.
Ink cartridge problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install the ink cartridges correctly
•
Solution 2: Close the print carriage latch
•
Solution 3: Clean the electrical contacts
•
Solution 4: Replace the ink cartridge
•
Solution 5: Contact HP support
Solution 1: Install the ink cartridges correctly
Solution:Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1.Make sure the product is turned on.
2.Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
Chapter 11
78 Solve a problem
Solve a problem