HP Photosmart B109c User Manual

							Check cartridges
Follow these steps.
•
Step 1: Make sure you are using genuine HP ink cartridges
•
Step 2: Check the ink levels
Step 1: Make sure you are using genuine HP ink cartridges
Solution:Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:Non-HP ink cartridges were being used.
Step 2: Check the ink levels
Solution:Check the estimated ink levels in the cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the cartridges until print quality becomes unacceptable.
For more information, see:
“
Check the estimated ink levels” on page 43
Cause:The ink cartridges might have insufficient ink.
Check paper
Follow these steps.
•
Step 1: Use the correct paper type
•
Step 2: Load the stack of paper correctly
Step 1: Use the correct paper type
Solution:HP recommends that you use HP papers or any other paper type that is
appropriate for the product. Make sure only one type of paper is loaded at a time.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Cause:The paper type was incorrect or more than one type of paper was loaded.
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							Step 2: Load the stack of paper correctly
Solution:Remove the stack of paper from the paper tray, reload the paper, and
then slide the paper-width guide inward until it stops at the edge of the paper.
NOTE:Do not leave unused photo paper in the paper tray. The paper might start
to curl, which could reduce the quality of your printout. For best results, do not
allow printed photos to stack up in the paper tray.
For more information, see:
“
Load media” on page 12
Cause:The paper was loaded incorrectly.
Check product
Follow these steps.
•
Step 1: Align the printer
•
Step 2: Clean the printhead
Step 1: Align the printer
Solution:Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the paper tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4.Click the Device Services tab.
5.Click Align the Printer.
6.When prompted, ensure plain white letter or A4 paper is loaded in the paper tray,
then press OK.
NOTE:If you have colored paper loaded in the paper tray when you align
the print cartridges, the alignment will fail. Load unused plain white paper into
the paper tray, and then try the alignment again.
The product prints an alignment sheet.
7.Load the page print side down on the right front corner of the glass, and then
press OK to scan the page.
When the On button stops flashing, the alignment is complete and the page can
be removed. Recycle or discard the page.
Cause:The printer needed to be aligned.
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							Step 2: Clean the printhead
Solution:If the previous step did not resolve the issue, try cleaning the printhead.
To clean the printhead from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the paper tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4.Click the Device Services tab.
5.Click Clean the printhead.
6.Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
There are two stages of cleaning. Each stage lasts about two minutes, uses one
sheet of paper, and uses an increasing amount of ink. After each stage, review
the quality of the printed page. You should only initiate the next phase of cleaning
if the print quality is poor.
If print quality still seems poor after you complete both stages of cleaning, try
aligning the printer. If print quality problems persist after cleaning and aligning,
contact HP support.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
“
Print and evaluate a print quality report” on page 47
Cause:The printhead needed to be cleaned.
Check the print settings
Solution:Try the following:
•Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
•Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper is loaded in
the paper tray. For information on using the maximum dpi mode, see “
Print using
Maximum dpi” on page 24.
•Make sure the margin settings for the document do not exceed the printable area
of the product.
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							To select a print speed or quality
1.Make sure you have paper loaded in the paper tray.
2.On the File menu in your software application, click Print.
3.Make sure the product is the selected printer.
4.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5.Click the Features tab.
6.In the Paper Type drop-down list, select the type of paper that you have loaded.
7.In the Print Quality drop-down list, select the appropriate quality setting for your
project.
NOTE:To find out what dpi the product will print based on the paper type
and print quality settings you selected, click Resolution.
To check your margin settings
1.Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2.Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3.Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause:The print settings were not set correctly.
Reset the product
Solution:Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:The product experienced an error.
Contact HP support for service
Solution:If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause:You might need assistance to enable the product or software to function
properly.
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							Print quality troubleshooting
Use this section to solve these print quality problems:
•
Photo printouts are hazy, blurry, or have inaccurate color
Photo printouts are hazy, blurry, or have inaccurate color
Solution:For best photo color quality, do not allow printouts to stack on top of
photos in the paper tray.
Cause:When printouts are stacked on top of a photo before the ink is completely
dry, some color distortion may occur in the photo.
Memory card troubleshooting
Use this section to solve these memory card problems:
•
The product does not read the memory card
•
The photos on the memory card do not transfer to my computer
The product does not read the memory card
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Step 1: Insert the memory card properly
•
Step 2: Remove the additional memory card
•
Step 3: Reformat the memory card in your digital camera
Step 1: Insert the memory card properly
Solution:Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause:The memory card was inserted backwards or upside down.
If this did not solve the issue, try the next solution.
Step 2: Remove the additional memory card
Solution:You can insert only one memory card at a time.
If more than one memory card is inserted, an error message will appear on the display.
Remove the additional memory card to resolve the problem.
Cause:You had inserted more than one memory card.
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							If this did not solve the issue, try the next solution.
Step 3: Reformat the memory card in your digital camera
Solution:Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera. For more information, see the documentation that came with your digital
camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:The memory card file system was corrupted.
The photos on the memory card do not transfer to my computer
Try the following solutions.
•
Solution 1: Install the product software
•
Solution 2: Check the connection from the product to your computer
Solution 1: Install the product software
Solution:Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1.Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2.When prompted, click Install More Software to install the product software.
3.Follow the onscreen instructions and the setup instructions that came with the
product.
Cause:The product software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
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							sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
For more information on setting up the product and connecting it to your computer,
see the setup instructions that came with the product.
Cause:The product was not properly connected to the computer.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scanned image is incorrectly cropped
•
Scanned image shows dotted lines instead of text
•
Text format is incorrect
•
Text is incorrect or missing
Scanned image is incorrectly cropped
Solution:The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause:The software was set to automatically crop scanned pictures.
Scanned image shows dotted lines instead of text
Solution:Make a black-and-white copy of the original and then scan the copy.
Cause:If you used the Text image type to scan text that you planned to edit, the
scanner might not have recognized color text. The Text image type scans at 300 x 300
dpi, in black and white.
If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.
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							Text format is incorrect
Solution:Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the software. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause:The scan document settings were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Adjust the brightness in the software
•
Solution 2: Clean the glass and lid
•
Solution 3: Select the correct OCR language
Solution 1: Adjust the brightness in the software
Solution:Adjust the brightness in the software, and then rescan the original.
Cause:The brightness was not set correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid
Solution:Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
Cause:Debris might have been stuck on the glass or on the back of the document
lid. This can cause poor-quality scans.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct OCR language
Solution:Select the correct OCR language in the software.
NOTE:If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Cause:The scan document settings were not set to the correct optical character
recognition (OCR) language. The OCR language tells the software how to interpret
the characters it sees in the original image. If the OCR language does not match the
language in the original, the scanned text might be incomprehensible.
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							Copy troubleshooting
Use this section to solve these copy problems:
•
Resize to Fit is not working as expected
Resize to Fit is not working as expected
Try the following solutions.
•
Solution 1: Scan, enlarge, and then print a copy
•
Solution 2: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy
Solution: Resize to Fit can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
NOTE:Do not use the product to copy onto envelopes or other papers it does
not support. For more information on recommended media, see “
Recommended
papers for printing” on page 10.
Cause:You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
Solution 2: Wipe the glass and the back of the document lid
Solution:Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
Cause:Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
Errors
This section contains the following categories of messages about your product:
•
Product messages
•
File messages
•
General user messages
•
Paper messages
•
Ink cartridge and printhead messages
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							Product messages
The following is a list of product-related error messages:
•
Firmware revision mismatch
•
Memory is full
•
Scanner failure
•
Improper shutdown
•
Missing HP Photosmart Software
Firmware revision mismatch
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution:Try making fewer copies at a time.
Cause:The document you were copying exceeded the memory of the product.
Scanner failure
Solution:Turn off the product and then turn it on again. Restart your computer and
then try to scan again.
If the problem persists, try plugging the power cord directly into a power outlet rather
than a surge protector or power strip. If the problem continues, contact HP support.
Go to 
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause:The product was busy or an unknown cause interrupted your scan.
Improper shutdown
Solution:Press the On button to turn the product on and off.
Cause:The last time the product was used, it was not turned off properly. If the
product is turned off by turning off the switch on a power strip or by using a wall switch,
the product can be damaged.
Missing HP Photosmart Software
Try the following solutions.
•
Solution 1: Install the HP Photosmart Software
•
Solution 2: Check the connection from the product to your computer
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