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HP PhotoSmart A646 User Manual

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Page 71

I want to attach the printer to my computer to transfer photos only, but the software
installation program keeps appearing
Solution: To transfer photos from the printer to your computer without installing
software, disable  Software Install Mode  on the printer and then connect the printer
to your computer with a USB cable.
To disable Software Install Mode
1. Touch the Setup  icon to display the Setup menu. For more information, see 
Setup
Menu.
2. Touch  Preferences .
3. Touch  Software Install Mode ....

Page 72

Solution 1: Check the power cordSolution:
• The printer may be plugged into a power strip that is turned off. Turn on the powerstrip, and then turn on the printer.
• The printer may be plugged into an incompatible power source. If you are traveling abroad, make certain the power source in the country/region you are visiting
complies with the power requirements and power cord of the printer.
• Check that the power adapter is functioning properly. To check the power adapter: ◦Make sure the power adapter is...

Page 73

The printout did not appear
Try the following solution for this problem.Solution: Try the following steps to clear the paper jam:
• If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.
• If the paper did not come part way through the front of the printer, try removing it from the back of the printer:
◦Remove the paper from the input tray.
◦ Gently pull the jammed paper to remove it from the back of the printer.
• If you cannot grasp the edge of the...

Page 74

Solution 3: Make sure that the printer power cord is securely attachedSolution: Make sure that the printe r power cord is securely attached and the printer
is turned on.
Cause: The printer might not be connected to a power source.
If this did not solve the issue, try the next solution.
Solution 4: Wait until USB hub is not busy and try printing again Solution: Wait until the other device is no longer being accessed or connect the
printer directly to the computer.
If an Photosmart  dialog box is...

Page 75

4.Plug the power cord back into the printer.
5. Plug the USB cable back into the USB port on the back of the printer.
6. If the problem persists, unplug the power cord and the USB cable and uninstall
the printer software:
a. From the Windows Start menu, go to  All Programs > HP   > HP Photosmart
A640 series  > Uninstall.
b . Follow the onscreen instructions.
7. Turn the printer off, wait 10 seconds, and then turn the printer on.
8. Restart the computer.
9. Reinstall the printer software by connecting the...

Page 76

The printer did not print borderless photos
Try the following solution for this problem.
Solution:
To turn on borderless printing when printing from the printer control panel
1. Touch the  Setup icon to display the Setup menu. For more information, see 
Setup
Menu.
2. Touch  Preferences .
3. Touch  Borderless .
4. Touch  On to turn borderless printing on.
To turn on borderless printing when printing from a computer
1. Verify that the printer is turned on.
2. Load appropriate paper for current print job....

Page 77

A blank page came out of the printer
Try the following solution for this problem.Solution: Print a test page. For more information, see 
Print a test page . Replace
the print cartridge if necessary. For more information, see 
Insert or replace the print
cartridge .
Cause: The print cartridge may be depleted of ink.
Parts of the printed document are missing or are in the wrong place
Try the following solution for this problem.
Solution: Make sure you have  selected the correct paper size. For more...

Page 78

Solution 3: Print on correct side of paperSolution: Make sure the paper is loaded with the side to be printed facing up.
Cause: You may be printing on the wrong side of the paper.
If this did not solve the issue, try the next solution.
Solution 4: Clean print cartridge Solution: Clean the print cartridge. For more information, see 
Clean the print
cartridge automatically .
Cause: You may need to clean the print cartridge.
If this did not solve the issue, try the next solution.
Solution 5: Replace print...

Page 79

Solution 1: Wait until Bluetooth printer is ready to receive dataSolution: Make sure the Bluetooth radio is turned on. For more information see,
Print from a Bluetooth device .
Cause: The Bluetooth radio may not have been turned on or the printer itself may
not be ready to receive data.
If this did not solve the issue, try the next solution.
Solution 2: Check Bluetooth Visibility setting
Solution:
1.Touch the Setup  icon to display the Setup menu. For more information, see 
Setup
Menu.
2. Touch...

Page 80

Cause:You may be too far from the printer.
No page came out of the printer.
Solution: For a list of the file formats that the printer supports, see 
Specifications .
Cause: The printer may not recognize the type of file sent by the device with
Bluetooth wireless technology.
Print quality is poor.
Solution: For better results, set the digital camera to a higher resolution. Photos
taken with VGA-resolution ca meras, such as those found in wireless phones, may
not have high enough resolution to produce a...
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