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HP PhotoSmart A646 User Manual

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    							I want to attach the printer to my computer to transfer photos only, but the software
    installation program keeps appearing
    Solution: To transfer photos from the printer to your computer without installing
    software, disable  Software Install Mode  on the printer and then connect the printer
    to your computer with a USB cable.
    To disable Software Install Mode
    1. Touch the Setup  icon to display the Setup menu. For more information, see 
    Setup
    Menu.
    2. Touch  Preferences .
    3. Touch  Software Install Mode .
    4. Make sure  Off is checked.
    5. Turn the printer off, wait 10 seconds, and then turn the printer back on.
    6. Check to see if the printer appears in Printers and Faxes .
    Printing and hardware issues
    This section contains the following topics:
    •
    The printer is plugged in, but it will not turn on.
    •
    The printout did not appear
    •
    The computer and printer lost communication
    •
    The printer would not print when it was connected to the computer with a USB cable
    through another USB device
    •
    An Unknown device message appeared (Windows only)
    •
    The document or photo did not print using the selected default print settings
    •
    The printer did not print borderless photos
    •
    Could not save photos from the computer to the memory card
    •
    A blank page came out of the printer
    •
    Parts of the printed document are missing or are in the wrong place
    •
    Print quality is poor
    The printer is plugged in, but it will not turn on.
    Try the following solutions to resolve the issue. If the first solution does not solve the
    problem, continue trying the remaining solutions until the issue is resolved.
    •
    Solution 1: Check the power cord
    •
    Solution 2: Press the On button once (and not quickly)
    •
    Solution 3: Unplug product and contact support online
    Printing and hardware issues 69
    Troubleshooting
     
    						
    							Solution 1: Check the power cordSolution:
    • The printer may be plugged into a power strip that is turned off. Turn on the powerstrip, and then turn on the printer.
    • The printer may be plugged into an incompatible power source. If you are traveling abroad, make certain the power source in the country/region you are visiting
    complies with the power requirements and power cord of the printer.
    • Check that the power adapter is functioning properly. To check the power adapter: ◦Make sure the power adapter is connected to your printer and a compatible
    power source.
    ◦ Press and hold down the  On button on the printer. If the  On button lights up,
    then the power cord is working properly. If it fails to light, go to 
    www.hp.com/
    support  or contact HP support.
    • If you plugged the product into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the
    power outlet.
    Cause: The printer might not be connected to a power source.
    If this did not solve the issue, try the next solution.
    Solution 2: Press the On button once (and not quickly) Solution: The product might not respond if you press the  On button too quickly.
    Press the On  button once. It might  take a few minutes for th e product to turn on. If
    you press the  On button again during this time, you might turn the product off.
    Cause: You pressed the On  button too quickly.
    If this did not solve the issue, try the next solution.
    Solution 3: Unplug product and contact support online Solution: Unplug the product, wait for 10 seconds, and plug it back in. Check if the
    product turns on. If this does not work, contact HP support.
    Support options and availability vary by device, country/region, and language.
    Go to: 
    www.hp.com/support . If prompted, choose your country/region, and then click
    Contact HP  for information on calling for technical support.
    Cause: The product might have a mechanical failure.
    Chapter 8
    70 Troubleshooting
    Troubleshooting
     
    						
    							The printout did not appear
    Try the following solution for this problem.Solution: Try the following steps to clear the paper jam:
    • If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.
    • If the paper did not come part way through the front of the printer, try removing it from the back of the printer:
    ◦Remove the paper from the input tray.
    ◦ Gently pull the jammed paper to remove it from the back of the printer.
    • If you cannot grasp the edge of the jammed paper to remove it, try the following: ◦Turn off the printer.
    ◦ Turn on the printer. The  printer checks for paper in  the paper path and will
    automatically eject the jammed paper.
    • Touch  OK to continue.
    Cause: The paper jammed while printing.
    Solution: See the following section.
    Cause: The computer and printer lost communication.
    The computer and printer lost communication
    Try the following solutions to resolve the issue. If the first solution does not solve the
    problem, continue trying the remaining solutions until the issue is resolved.
    •
    Solution 1: Make sure the U SB cable is securely attached
    •
    Solution 2: Make sure that the printer is turned on
    •
    Solution 3: Make sure that the printer power cord is securely attached
    •
    Solution 4: Wait until USB hub is not busy and try printing again
    Solution 1: Make sure the USB cable is securely attached Solution: Make sure the USB cable is securely attached to both the computer and
    to the USB port on the back of the printer.
    Cause: The computer might not be connected to the printer.
    If this did not solve the issue, try the next solution.
    Solution 2: Make sure that  the printer is turned on
    Solution: Make sure that the printe r power cord is securely attached and the printer
    is turned on.
    Cause: The printer might be turned off.
    If this did not solve the issue, try the next solution.
    Printing and hardware issues 71
    Troubleshooting
     
    						
    							Solution 3: Make sure that the printer power cord is securely attachedSolution: Make sure that the printe r power cord is securely attached and the printer
    is turned on.
    Cause: The printer might not be connected to a power source.
    If this did not solve the issue, try the next solution.
    Solution 4: Wait until USB hub is not busy and try printing again Solution: Wait until the other device is no longer being accessed or connect the
    printer directly to the computer.
    If an Photosmart  dialog box is displayed, click  Retry to try to re-establish a
    connection.
    Cause: You might be using a USB hub or docking station that has multiple devices
    connected to it. Accessing another device can temporarily break the connection to
    the printer.
    The printer would not print when it was co nnected to the computer with a USB cable
    through another USB device
    Try the following soluti on for this problem.
    Solution:
    1. Turn off the computer.
    2. Connect the printer directly to a USB port on the computer.
    3. Make sure the cable is securely attached to the computer and to the USB port on
    the back of the printer.
    4. Disconnect all USB devices (including the hub) from the computer.
    5. Turn on the computer.
    6. Try printing again. If the problem persists , repeat this procedure using a different
    USB port on the computer.
    Cause: Two-way communication between the printer and the computer was
    interrupted by another device attached to the hub.
    An Unknown device message appeared (Windows only)
    Try the following soluti on for this problem.
    Solution:
    1. Disconnect the USB cable from the printer.
    2. Disconnect the power cord from the printer.
    3. Wait about 10 seconds.
    Chapter 8
    72 Troubleshooting
    Troubleshooting
     
    						
    							4.Plug the power cord back into the printer.
    5. Plug the USB cable back into the USB port on the back of the printer.
    6. If the problem persists, unplug the power cord and the USB cable and uninstall
    the printer software:
    a. From the Windows Start menu, go to  All Programs > HP   > HP Photosmart
    A640 series  > Uninstall.
    b . Follow the onscreen instructions.
    7. Turn the printer off, wait 10 seconds, and then turn the printer on.
    8. Restart the computer.
    9. Reinstall the printer software by connecting the printer to the computer again with
    a USB cable. Follow the onscreen instructions.
    Cause: Static electricity may have built up in the cable between the computer and
    printer.
    The software could not identify the printer because the printer-USB connection may
    be defective.
    The document or photo did not print using the selected default print settings
    Try the following solution for this problem.
    Solution:
    To select print settings
    1.Open the file that you want to print.
    2. Follow the steps for  your operating system.
    Windows users
    a . Select  File, and then select  Print.
    b . Make sure the  HP Photosmart A640 series  is the selected printer.
    c . Click  Properties  or Preferences .
    NOTE:The path to the Printer Properties dialog box can vary depending
    on the software program you are using.
    Mac users
    a . Choose  File, and then choose  Print.
    b . Make sure the  HP Photosmart A640 series  is the selected printer.
    3. Select any other print settings that you want, and then click  OK (Windows) or
    Print (Mac OS).
    Cause: The printer default settings may be different than those in the software
    application. The software application print settings override any that you set on the
    printer.
    Printing and hardware issues 73
    Troubleshooting
     
    						
    							The printer did not print borderless photos
    Try the following solution for this problem.
    Solution:
    To turn on borderless printing when printing from the printer control panel
    1. Touch the  Setup icon to display the Setup menu. For more information, see 
    Setup
    Menu.
    2. Touch  Preferences .
    3. Touch  Borderless .
    4. Touch  On to turn borderless printing on.
    To turn on borderless printing when printing from a computer
    1. Verify that the printer is turned on.
    2. Load appropriate paper for current print job. For more information, see 
    Load your
    paper .
    3. Open the file that you want to print.
    4. Follow the steps for your operating system.
    Windows users
    a. Select  File, and then select  Print.
    b . Make sure the  HP Photosmart A640 series  is the selected printer.
    c . Click  Properties  or Preferences .
    NOTE:The path to the Printer Properties dialog box can vary depending
    on the software program you are using.
    Mac users
    a . Choose  File, and then choose  Print.
    b . Make sure the  HP Photosmart A640 series  is the selected printer.
    c . Choose the  Printer Features  pane.
    5. Click the  Borderless  check box to select it.
    Cause: The borderless printing option may be turned off.
    Could not save photos from the computer to the memory card
    Try the following soluti on for this problem.
    Solution: If the memory card has a lock switch , make sure it is in the unlocked
    position.
    Cause: The memory card  may be locked.
    Chapter 8
    74 Troubleshooting
    Troubleshooting
     
    						
    							A blank page came out of the printer
    Try the following solution for this problem.Solution: Print a test page. For more information, see 
    Print a test page . Replace
    the print cartridge if necessary. For more information, see 
    Insert or replace the print
    cartridge .
    Cause: The print cartridge may be depleted of ink.
    Parts of the printed document are missing or are in the wrong place
    Try the following solution for this problem.
    Solution: Make sure you have  selected the correct paper size. For more
    information, see 
    Change the paper size .
    Cause: You may have selected an  incorrect paper size.
    Print quality is poor
    Try the following solutions to resolve the issue. If the first solution does not solve the
    problem, continue trying the remaining solutions until the issue is resolved.
    •
    Solution 1: Reduce image size
    •
    Solution 2: Use correct paper
    •
    Solution 3: Print on correct side of paper
    •
    Solution 4: Clean print cartridge
    •
    Solution 5: Replace print cartridge, if necessary
    Solution 1: Reduce image size Solution: Reduce the size of the image and try printing again. For better results in
    the future, set the digital camera to a higher photo resolution.
    Cause: You may have selected a  low-resolution setting on the digital camera.
    If this did not solve the issue, try the next solution.
    Solution 2: Use correct paper Solution: Make sure you are using a paper type intended for the printer. Use HP-
    designed photo paper for best results when printing photos.
    Choose paper that is specifically designed for the output rather than plain paper. Use
    HP Advanced Photo Paper for best results when printing photos.
    Cause: You may not be using the best paper type for the output.
    If this did not solve the issue, try the next solution.
    Printing and hardware issues 75
    Troubleshooting
     
    						
    							Solution 3: Print on correct side of paperSolution: Make sure the paper is loaded with the side to be printed facing up.
    Cause: You may be printing on the wrong side of the paper.
    If this did not solve the issue, try the next solution.
    Solution 4: Clean print cartridge Solution: Clean the print cartridge. For more information, see 
    Clean the print
    cartridge automatically .
    Cause: You may need to clean the print cartridge.
    If this did not solve the issue, try the next solution.
    Solution 5: Replace print cartridge, if necessary Solution: Print a test page. For more information, see 
    Print a test page . Replace
    the print cartridge if necessary. For more information, see 
    Insert or replace the print
    cartridge .
    NOTE: Ink level warnings and indicators provide estimates for planning
    purposes only. When you receive a low-ink warning message, consider having a
    replacement cartridge available to avoid possible printing delays. You do not need
    to replace the print cartridges until print quality becomes unacceptable.
    Cause: The print cartridge may be low on ink.
    Bluetooth printing problems
    Before contacting HP support, read this section for troubleshooting tips, or go to the online
    support services at 
    www.hp.com/support .
    •
    My Bluetooth device cannot find the printer.
    •
    No page came out of the printer.
    •
    Print quality is poor.
    •
    The photo printed with borders.
    •
    My computer cannot set the device name using the Bluetooth wireless connection.
    My Bluetooth device cannot find the printer.
    Try the following solutions to resolve the issue. If the first solution does not solve the
    problem, continue trying the remaining solutions until the issue is resolved.
    •
    Solution 1: Wait until Bluetooth printer is ready to receive data
    •
    Solution 2: Check Bluetooth Visibility setting
    •
    Solution 3: Check Bluetooth Security level setting
    •
    Solution 4: Make sure you are using the correct Bluetooth passkey
    •
    Solution 5: Move Bluetooth device closer to the printer
    Chapter 8
    76 Troubleshooting
    Troubleshooting
     
    						
    							Solution 1: Wait until Bluetooth printer is ready to receive dataSolution: Make sure the Bluetooth radio is turned on. For more information see,
    Print from a Bluetooth device .
    Cause: The Bluetooth radio may not have been turned on or the printer itself may
    not be ready to receive data.
    If this did not solve the issue, try the next solution.
    Solution 2: Check Bluetooth Visibility setting
    Solution:
    1.Touch the Setup  icon to display the Setup menu. For more information, see 
    Setup
    Menu.
    2. Touch  Bluetooth , and then touch Visibility .
    3. Touch  Visible to all .
    Cause: Bluetooth  Visibility may be set to  Not visible.
    If this did not solve the issue, try the next solution.
    Solution 3: Check Bluetooth Security level setting
    Solution:
    1.Touch the Setup  icon to display the Setup menu. For more information, see 
    Setup
    Menu.
    2. Touch  Bluetooth .
    3. Touch  Security level .
    4. Touch  Low.
    Cause: Bluetooth  Security level  may be set to  High.
    If this did not solve the issue, try the next solution.
    Solution 4: Make sure you are using the correct Bluetooth passkey
    Solution: Make sure the correct passkey for the printer is entered in the device with
    Bluetooth wireless technology.
    Cause: The passkey (PIN) that the device  with Bluetooth wireless technology is
    using for the printer may be incorrect.
    If this did not solve the issue, try the next solution.
    Solution 5: Move Bluetooth device closer to the printer
    Solution: Move the device with Bluetooth wireless technology closer to the printer.
    The maximum recommended distance between the device with Bluetooth wireless
    technology and the printer is 10 meters (30 feet).
    Bluetooth printing problems 77
    Troubleshooting
     
    						
    							Cause:You may be too far from the printer.
    No page came out of the printer.
    Solution: For a list of the file formats that the printer supports, see 
    Specifications .
    Cause: The printer may not recognize the type of file sent by the device with
    Bluetooth wireless technology.
    Print quality is poor.
    Solution: For better results, set the digital camera to a higher resolution. Photos
    taken with VGA-resolution ca meras, such as those found in wireless phones, may
    not have high enough resolution to produce a high-quality print.
    Cause: The photo you printed may be low resolution.
    The photo printed with borders.
    Solution: Contact the vendor of the device with Bluetooth wireless technology, or
    go to their support Web site to obtain the latest updates for the printing program.
    Cause: The printing program installed on your device with Bluetooth wireless
    technology may not support borderless printing.
    My computer cannot set the device name using the Bluetooth wireless connection.
    Solution: Set the printer Bluetooth device name using the printer Setup Menu.
    Use the following instructions to set the Bluetooth device name.
    1. Touch the  Setup icon to display the Setup menu. For more information, see 
    Setup
    Menu.
    2. Touch  Bluetooth , and then touch  Device Name.
    3. Select a Bluetooth device name from the list of device name choices given in the
    menu.
    Cause: The Bluetooth device name is not set using the printer menu.
    Chapter 8
    78 Troubleshooting
    Troubleshooting
     
    						
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