HP PhotoSmart A646 User Manual

							7 Maintenance
This section contains basic maintenance procedures that can help keep your printer
performing well and producing top-quality photos.
•
Align the print cartridge
•
Clean the print cartridge automatically
•
View estimated ink levels
•
Insert or replace the print cartridge
•
Get print cartridge ordering information
•
Print a test page
•
Print a sample page
•
Store the printer and print cartridge
•
Remove ink from your skin and clothing
Align the print cartridge
The printer automatically aligns the print cartridge after a new one is installed. You can
also align the print cartridge at other times to ensure optimal print quality. Indications that
you need to align the print cartridge manually include borderless prints with white space
along an edge, colors not printing satisfactorily, or poor print quality.
To align the print cartridge from the printer
1. Load a sheet of HP Advanced Photo Paper in the input tray.
2. Touch the  Setup icon to display the Setup menu. For more information, see 
Setup
Menu.
3. Touch  Tools to open the tools menu.
4. Touch  Align Cartridge  and follow the prompts.
Clean the print cartridge automatically
If the printed pages are missing lines or dots or contain ink streaks, the print cartridge
might be low on ink or need to be cleaned.
CAUTION:Clean the print cartridge only when necessary. Unnecessary cleaning
wastes ink and shortens the life of the cartridge.
Follow these steps to clean the cartridge automatically:
To clean the print cartridge from the printer
1. Touch the  Setup icon to display the Setup menu. For more information, see 
Setup
Menu.
2. Touch  Tools to open the tools menu.
3. Touch  Clean Cartridge  and follow the prompts.
If the documents are still missing lines or dots after cleaning, replace the print cartridge.
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							View estimated ink levels
You can view the estimated ink level of the print cartridge installed in the printer on the
printer itself. The printer screen displays an ink-level icon that shows the approximate
amount of ink remaining in the cartridge:
NOTE:Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable.
NOTE: If the ink cartridges were used before being installed in the printer, or have
been refilled, the estimated ink levels might be inaccurate or unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the device and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information see 
www.hp.com/go/inkusage .
View printer status
To access the printer status screen
1.Touch  Home on the touch screen fr ame to return to the Photosmart menu, if
necessary.
2. Touch the  Setup icon to display the Setup menu. For more information, see Setup
Menu.
3. Touch  Tools to open the tools menu.
4. Touch  Printer Status .
The printer status window displays information on the ink levels, and the estimated
time remaining for the initiated print job.
Insert or replace the print cartridge
Use the HP 110 Tri-color Inkjet print cartridge to print black-and-white and color photos.
Print lab-quality, smudge-resistant photos that last for generations,* using HP Advanced
Photo Paper and Vivera Inks.
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							*Display permanence rating by Wilhelm Imaging Research, Inc. or HP Image
Permanence Lab. For details, visit 
www.hp.com/go/printpermanence.
CAUTION:Check that you are using the correct print cartridges. Also, note that HP
does not recommend modifying or refilling HP cartridges. Damage that results from
modifying or refilling HP cartridges is not covered by the HP warranty.
To insert or replace a print cartridge
1. Make sure the power is on and you have removed the cardboard from inside the
printer.
2. Open the print cartridge door of the printer.
3. Remove the bright pink tape from the cartridge.
NOTE: Do not touch the copper-colored contacts on the print cartridge.
4.If you are replacing a cartridge, push down and pull outward on the cartridge in the
cradle to remove it.
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							5.Hold the replacement cartridge with the label on top. Slide the cartridge at a slight
upward angle into the cradle so the copper-colored contacts go in first. Push the
cartridge until it snaps into place.
6.Close the print cartridge door.
7. Follow the onscreen instructions.
NOTE: Recycle the old cartridge. The HP Inkjet Supplies Recycling Program is
available in many countries/regions and lets you recycle used print cartridges free
of charge. For more information, go to 
www.hp.com/hpinfo/globalcitizenship/
environment/recycl e/inkjet.html.
Get print cartridge ordering information
If you have connected the product to your computer and have Web access, you can order
print cartridges online.
To view print cartridge ordering information and order cartridges online
1.Select  Print from an applications File menu.
2. Make sure the  HP Photosmart A640 series  is the selected printer.
Windows users
a . Click  Properties  or Preferences .
NOTE:The path to the Printer Properties dialog box can vary depending on
the software program you are using.
b . Click the  Order Supplies Online  button.
Mac users
▲ Click the  Supplies  button.
3. Follow the onscreen instructions on your computer.
To order HP papers and other supplies, go to 
www.hp.com/buy/supplies . If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
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							Print a test page
The information on a test page can be helpful if you need to contact HP support. It also
contains information about ink levels, print or ink cartridge performance, printer serial
number, and so on.
To print a test page from the printer
1. Touch the  Setup icon to display the Setup menu. For more information, see 
Setup
Menu.
2. Touch  Tools, and then touch  Print Test Page.
Print a sample page
Print a sample page to test the printer photo printing quality and to make sure the paper
is loaded correctly.
To print a sample page from the printer
1.Touch the  Setup icon to display the Setup menu. For more information, see 
Setup
Menu.
2. Touch  Tools, and then touch  Print Sample Page.
Store the printer and print cartridge
This section contains information on storing your printer and print cartridge.
•
Store the printer
•
Store the print cartridge
Store the printer
The printer is built to withstand long or short periods of inactivity.
Store the printer indoors out of direct sunlight in a place without temperature extremes.
Store the print cartridge
When you store the printer, always leave the active print cartridge inside the printer. The
printer stores the print cartridge in a protective cap during the power-down cycle.
CAUTION: Make sure the printer completes it s power-down cycle before you unplug
the power cord. This allows the printer to store the print cartridges properly.
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							Follow these tips to help maintain HP print cartridges and ensure consistent print quality:
• Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15–35 degrees C or 59–95
degrees F).
• Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer. If the plastic tape has been removed from the print
cartridge, do not attempt to reattach it. Reattaching the tape damages the print
cartridge.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
SurfaceRemedy
SkinWash the area with an abrasive soap.
White fabricWash the fabric in  cold water and use chlorine
bleach.
Color fabricWash the fabric in  cold water and use sudsy
ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
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							8 Troubleshooting
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at 
www.hp.com/support.
TIP:HP recommends using a USB cable 3 meters (10 feet) or less in length. Using
a longer USB cable may cause errors.
This section contains the following topics:
•
Software installation issues
•
Printing and hardware issues
•
Bluetooth printing problems
Software installation issues
This section contains the following topics:
•
The installation failed
•
The Found New Hardware Wizard appears when I connect the printer to a Windows
computer.
•
The printer does not appear in Printers and Faxes (Windows only)
•
The installation did not start automatically
•
The software installation starts each time I connect the printer to my computer, but I
have already successfully installed the software.
•
I want to attach the printer to my computer to transfer photos only, but the software
installation program keeps appearing
The installation failed
Try the following solutions to resolve the issue. If the first solution does not solve the
problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Turn  off virus software
•
Solution 2: Accept the license agreement during installation
•
Solution 3: Retry the installation
Solution 1: Turn  off virus software
Solution:
1. Uninstall the printer software:
Windows users
a. From the Windows Start menu, go to  Programs > HP  > HP Photosmart
A640 series  > Uninstall.
b . Follow the onscreen instructions.
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							Mac users
a. Double-click the  Applications:Hewlett-Packard  folder.
b . Double-click  HP Uninstaller  and follow the onscreen instructions.
2. Pause or disable any active virus protection applications.
3. Quit all software applications.
4. Turn the printer off, wait 10 seconds, and then turn the printer on.
5. Reinstall the printer software according to the setup instructions that came with
the printer.
Cause: There may be a conflict with the virus protection application or another
software application that is running in the background on the computer that prevented
a successful softwa re installation.
If this did not solve the issue, try the next solution.
Solution 2: Accept the license agreement during installation Solution: Disconnect and reconnect the USB cable, and then accept the license
agreement during the installation.
Cause: You might not have accepted the license agreement screen during the
installation.
If this did not solve the issue, try the next solution.
Solution 3: Retry the installation
Solution: Disconnect and reconnect the USB cable, and then retry the installation.
Cause: You might have closed or cancelled the installation accidentally.
The Found New Hardware Wizard appears when I connect the printer to a Windows
computer.
Try the following soluti on for this problem.
Solution: Make sure Software Install Mode option is enabled in the printer menu.
To enable Software Install Mode
1. Cancel the Found New Hardware wizard and disconnect the printer from the
computer.
2. Touch the  Setup icon to display the Setup menu. For more information, see 
Setup
Menu.
3. Touch  Preferences .
4. Touch  Software Install Mode .
5. Make sure the  On option is checked.
6. Turn the printer off, wait 10 seconds, and then turn the printer back on.
Cause: The Software Install Mode is not enabled in the product.
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							The printer does not appear in Printers and Faxes (Windows only)
Try the following solutions to resolve the issue. If the first solution does not solve the
problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Retry the installation
•
Solution 2: Disable Software Install Mode
Solution 1: Retry the installation Solution: Make sure the software is installed by verifying that there is
HP Photosmart A640 series  folder in the HP folder of the Windows Start menu. If
the folder does not appear in the Start menu, retry the installation.
Cause: The installation did not finish properly for an unknown reason.
If this did not solve the issue, try the next solution.
Solution 2: Disable Software Install Mode Solution: Disable Software Install Mode and check  Printers and Faxes again.
To disable Software Install Mode
1. Touch the Setup  icon to display the Setup menu. For more information, see 
Setup
Menu.
2. Touch  Preferences .
3. Touch  Software Install Mode .
4. Make sure  Off is checked.
5. Turn the printer off, wait 10 seconds, and then turn the printer back on.
6. Check to see if the printer appears in Printers and Faxes .
Cause: The installation may not  have fully completed.
The installation did not start automatically
Try the following solutions to resolve the issue. If the first solution does not solve the
problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Start the installation manually
•
Solution 2: Make sure Software Install Mode is enabled
•
Solution 3: Turn the printer off and then back on
•
Solution 4: Make a drive letter available
Solution 1: Start the installation manually Solution: Start the installation manually. Follow the instructions on the printer
screen.
Cause: Autorun  is disabled.
If this did not solve the issue, try the next solution.
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							Solution 2: Make sure Software Install Mode is enabledSolution: Make sure Software Install Mode option is enabled in the printer menu.
To enable Software Install Mode
1. Touch the  Setup icon to display the Setup menu. For more information, see 
Setup
Menu.
2. Touch  Preferences .
3. Touch  Software Install Mode .
4. Make sure the  On option is checked.
5. Turn the printer off, wait 10 seconds, and then turn the printer back on.
Cause: Software Install Mode might be off.
If this did not solve the issue, try the next solution.
Solution 3: Turn the prin ter off and then back on
Solution:
▲ Turn the printer off, wait 10 seconds, and then turn the printer back on.
Cause: You canceled the install accidentally or installed the printer software, but
then uninstalled it.
If this did not solve the issue, try the next solution.
Solution 4: Make a drive letter available
Solution: In a corporate network environment, you may have many drive letters
configured on your computer. Make sure that there is one drive letter available before
the first network drive letter or the installation cannot start.
Cause: There is no drive letter available befo re the computers first network drive
letter.
The software installation starts each time I connect the printer to my computer, but
I have already successfully installed the software.
Solution: Turn off Software Install Mode  in the Preferences  menu of the  Setup
menu.
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