HP PhotoSmart A626 User Manual

• The passkey (PIN) that the device with Bluetooth wireless technology is using for
the printer may be incorrect. Make sure the correct passkey for the printer is
entered in the device with Bluetooth wireless technology.
• You may be too far from the printer. Move the device with Bluetooth wireless
technology closer to the printer. The maximum recommended distance between
the device with Bluetooth wireless technology and the printer is 10 meters
(30 feet).
No page came out of the printer.
Solution:The...

•The print carriage has stalled
•
The printer is out of paper
•
There is a paper jam
•
The paper loaded does not match the paper size selected
•
The memory card has been inserted upside down
•
The memory card is not inserted properly
•
Insert only one memory card at a time
•
There was a problem with the memory card
•
Communication with the printer has been lost
Low on ink
Cause:The print cartridge is estimated to be low on ink and may need to be
replaced soon.
Solution:Have a replacement cartridge on...

3.Make sure the cartridge is compatible with the printer.
4.If this does not work, replace the cartridge.
The print carriage has stalled
Solution:There is an obstruction blocking the path of the print carriage or the
cartridge service station. Contact HP support for help, or go to the online support
services at 
www.hp.com/support.
The printer is out of paper
Solution:Check that paper has been loaded in the correct paper tray. See “
Paper
basics” on page 19 and refer to the setup instructions that came...

The memory card has been inserted upside down
Solution:The memory card has been inserted upside down. Remove the memory
card and reinsert it with the gold contacts facing down.
The memory card is not inserted properly
Solution:The printer can detect the memory card but cannot read it. Push the
memory card gently into the memory card slot until it stops.
Insert only one memory card at a time
Solution:The printer has two or more different types of memory cards inserted
simultaneously. Alternatively, a...

Chapter 7
74 Troubleshooting
 

8 Shop for ink supplies
To find the print cartridge reorder number, see the printed documentation that came with
the HP Photosmart. You can also use the software that came with the HP Photosmart to
find out the reorder number for the print cartridge. You can order print cartridges online
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder number for your device and purchase print cartridges.
To order HP papers and other supplies, go to...

Chapter 8
76 Shop for ink supplies
 

9 HP support and warranty
This section contains the following topics:
•
Check the HP support Web site first
•
HP support by phone
•
HP Warranty
•
Additional warranty options
Check the HP support Web site first
Check the documentation that came with the printer. If you do not find the information
you need, check out the HP support Web site.
To check for online support
1.Visit the HP online support Web site at 
www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source...

Placing a call
Call HP support while you are in front of the computer and the HP Photosmart. Be
prepared to provide the following information:
• Device model number (located on the label on the front of the device)
• Device serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time
that...

HP Warranty
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
HP Warranty 79