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HP PhotoSmart A626 User Manual

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Page 61

One or more system components did not meet minimum system requirements
Cause:A component of the computer system does not meet the minimum or
recommended system requirements.
Solution:
• A red circle on the System Requirements dialog box indicates which part of the
system does not meet the minimum requirements for software installation. Click
Details for information about the minimum system requirement for the
component. Modify or upgrade the specified component.
• A yellow triangle on the System...

Page 62

• Try inserting a CD that you know autoplays. If that CD does not autoplay, you
may need to service the CD-ROM drive.
• If other CDs work but the HP Photosmart CD does not work, you may have a
damaged CD. You can download the printer software from 
www.hp.com/
support.
A There was an error writing to Dot4 message appeared
Cause:The printer software may have not installed correctly.
Solution:
• Unplug the USB cable from the computer, then plug it in again.
• Make sure the cable is securely attached to the...

Page 63

Printing and hardware issues
•The printout did not appear
•
The computer and printer lost communication
•
The Found New Hardware Wizard did not recognize the printer when it was connected
to the computer
•
The New Hardware Wizard did not appear when the printer and computer were
connected with a USB cable
•
The HP Digital Imaging Monitor icon does not appear in the Windows taskbar
•
The printer would not print when it was connected to the computer with a USB cable
through another USB device
•
A small red...

Page 64

The computer and printer lost communication
Cause:
• The computer might not be connected to the printer.
• The printer might be turned off.
• The printer might not be connected to a power source.
• You might be using a USB hub or docking station that has multiple devices
connected to it. Accessing another device can temporarily break the connection
to the printer.
Solution:
• Make sure the USB cable is securely attached to both the computer and to the
USB port on the back of the printer.
• Make sure that...

Page 65

The New Hardware Wizard did not appear when the printer and computer were
connected with a USB cable
Cause:You may not be using the proper version of Windows, or there may be
something wrong with the USB cable or the USB cable connection.
Solution:Make sure the computer’s operating system is the proper version of
Windows and that the computer is connected to the USB port on the back of the printer
with a USB cable.
If that isnt the problem, try the following:
1.Disconnect the USB cable and power cord...

Page 66

A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows
taskbar
Cause:There is a connection or communication problem between the printer and
the computer.
Solution:
1.Connect the printer directly to a USB port on the computer.
2.Unplug the USB cable from the computer, then plug it in again.
3.Disconnect all USB devices (including the hub) from the computer.
4.If you are using a USB hub to connect the printer and computer, unplug the printer
from the USB hub and connect it...

Page 67

Solution:From the software applications File menu, select Print, then click
Properties and choose the desired print settings.
The printer does not print borderless photos when printing without a computer.
Cause:The borderless printing option may be turned off.
Solution:To turn on borderless printing, follow these steps:
1.Touch the Menu icon on the quick touch frame and then press the down scroll
arrow to navigate to the Preferences menu.
2.Touch Preferences.
3.If Borderless is set to Off, touch...

Page 68

To improve the system resources, close all open programs except Windows Explorer
and Systray, then try printing again:
To improve system resources
1.Press Ctrl+Alt+Delete.
2.Select all programs except Windows Explorer and Systray. Hold Ctrl or Shift to
select multiple programs.
3.Click End Task. If a second message appears, click End Task again.
4.Repeat steps 1–3 until all programs except Windows Explorer and Systray are
closed.
5.Try printing again.
The printout is rippled or curled
Cause:The project...

Page 69

Solution:
• Make sure you have selected the correct orientation on the Features tab of the
Printer Properties dialog box.
• Make sure you have selected the correct paper size. For more information, see
“
Change the paper size” on page 45.
Print quality is poor
Cause:
• You may have magnified the photo too much.
• The print cartridge may be running out of ink.
• You may not be using the best paper type for the output.
• You may be printing on the wrong side of the paper.
• You may have selected a...

Page 70

The printout does not appear as it should
Cause:The paper may be marked, scratched, or wrinkled, or the paper may be
dark in color or contain metallic fibers.
Solution:If the paper is damaged, dark in color, or contains metallic fibers, the
sensor may not detect paper type and size accurately. Make sure the paper is clear,
free of scratches or wrinkles, light colored, and does not contain metallic fibers. Select
the appropriate paper type on the Features tab of the Printer Properties dialog box....
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