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HP PhotoSmart A626 User Manual

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    							One or more system components did not meet minimum system requirements
    Cause:A component of the computer system does not meet the minimum or
    recommended system requirements.
    Solution:
    • A red circle on the System Requirements dialog box indicates which part of the
    system does not meet the minimum requirements for software installation. Click
    Details for information about the minimum system requirement for the
    component. Modify or upgrade the specified component.
    • A yellow triangle on the System Requirements dialog box indicates a component
    that does not meet the recommended system requirements. HP recommends the
    suggested system requirements for optimal performance. Click Continue to
    continue installing the software.
    If the monitors display resolution did not meet or was set below the minimum system
    requirements, increase the computer monitors display resolution:
    1.Click Cancel in the System Requirements dialog box.
    2.Right-click the Desktop and select Properties.
    3.Click the Settings tab.
    4.Set the Screen Resolution to 800 x 600 or higher.
    5.Click Apply. A Monitor Settings message appears.
    6.Click Yes to accept the changes.
    7.Click Retry to continue the installation. If the installation does not continue, click
    Cancel, then reinstall the printer software.
    The computer did not read the HP Photosmart CD
    Cause:
    • The CD player or system may not be set to Autoplay.
    • The CD was not properly inserted or installed.
    • The CD or CD-ROM drive may be damaged.
    Solution:
    • Make sure the CD does not have any scratches or smudges. If there are smudges
    on the surface of the CD, clean it with a soft, dry, lint-free cloth.
    • Reinsert the CD, and follow these steps:
    1.Navigate to the CD-ROM drive.
    2.Double-click the HP Photosmart CD to open it.
    3.Double-click setup.exe.
    4.Follow the onscreen instructions.
    Chapter 7
    60 Troubleshooting
     
    						
    							• Try inserting a CD that you know autoplays. If that CD does not autoplay, you
    may need to service the CD-ROM drive.
    • If other CDs work but the HP Photosmart CD does not work, you may have a
    damaged CD. You can download the printer software from 
    www.hp.com/
    support.
    A There was an error writing to Dot4 message appeared
    Cause:The printer software may have not installed correctly.
    Solution:
    • Unplug the USB cable from the computer, then plug it in again.
    • Make sure the cable is securely attached to the computer and to the USB port on
    the back of the printer.
    • Restart the computer.
    If this does not resolve the issue, follow these steps:
    1.Disconnect the USB cable from the printer.
    2.Uninstall the printer software:
    a. From the Windows Start menu, go to Programs > HP > HP Photosmart
    A620 series > Uninstall Devices.
    b. Follow the onscreen instructions.
    3.When the uninstall is complete, restart the computer.
    4.Reinstall the printer software. Follow the onscreen installation instructions.
    5.Connect the power cord to the back of the printer and turn on the printer.
    6.When the computer prompts you, connect the USB cable to the USB port on the
    back of the printer.
    Missing HP Photosmart Software
    Cause:The HP Photosmart Software is not installed.
    Solution:Install the HP Photosmart Software that came with the HP Photosmart.
    If it is installed, restart your computer.
    To install the HP Photosmart Software
    1.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
    start the Setup program.
    2.When prompted, click Install More Software to install the HP Photosmart
    Software.
    3.Follow the onscreen instructions and the setup instructions provided in the box
    with the HP Photosmart.
    Software installation issues 61
     
    						
    							Printing and hardware issues
    •The printout did not appear
    •
    The computer and printer lost communication
    •
    The Found New Hardware Wizard did not recognize the printer when it was connected
    to the computer
    •
    The New Hardware Wizard did not appear when the printer and computer were
    connected with a USB cable
    •
    The HP Digital Imaging Monitor icon does not appear in the Windows taskbar
    •
    The printer would not print when it was connected to the computer with a USB cable
    through another USB device
    •
    A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows
    taskbar
    •
    An Unknown device message appeared
    •
    The document or photo did not print using the selected default print settings
    •
    The printer does not print borderless photos when printing without a computer.
    •
    Could not save photos from the computer to the memory card
    •
    Printing is very slow
    •
    The printout is rippled or curled
    •
    A blank page came out of the printer
    •
    The printer ejected the paper when preparing to print.
    •
    Parts of the printed document are missing or are in the wrong place
    •
    Print quality is poor
    •
    The photo printout appears cropped
    •
    The printout does not appear as it should
    The printout did not appear
    Cause:The paper jammed while printing.
    Solution:Try the following steps to clear the paper jam:
    • If the paper came part way through the front of the printer, gently pull the paper
    towards you to remove it.
    • If the paper did not come part way through the front of the printer, try removing it
    from the back of the printer:
    • Remove the paper from the input tray, then gently pull down on the input tray
    until it pops open more fully. Do not attempt to extend it to a full horizontal
    position. Doing so could damage the printer.
    • Gently pull the jammed paper to remove it from the back of the printer.
    • Lift the input tray up until it snaps back into paper-loading position.
    • If you cannot grasp the edge of the jammed paper to remove it, try the following:
    • Turn off the printer.
    • Turn on the printer. The printer checks for paper in the paper path and will
    automatically eject the jammed paper.
    •Press OK to continue.
    Chapter 7
    62 Troubleshooting
     
    						
    							The computer and printer lost communication
    Cause:
    • The computer might not be connected to the printer.
    • The printer might be turned off.
    • The printer might not be connected to a power source.
    • You might be using a USB hub or docking station that has multiple devices
    connected to it. Accessing another device can temporarily break the connection
    to the printer.
    Solution:
    • Make sure the USB cable is securely attached to both the computer and to the
    USB port on the back of the printer.
    • Make sure that the printer power cord is securely attached and the printer is turned
    on.
    • Wait until the other device is no longer being accessed or connect the printer
    directly to the computer.
    If an HP Photosmart dialog box is displayed, click Retry to try to re-establish a
    connection.
    The Found New Hardware Wizard did not recognize the printer when it was
    connected to the computer
    Cause:You connected the printer to the computer before installing the software or
    before the software prompted you to connect.
    Solution:
    1.Disconnect the USB cable from the printer and close the Found New Hardware
    Wizard.
    2.Insert the HP Photosmart CD that came with the printer. When the Install Wizard
    appears, click Cancel.
    3.From the Start menu, click Run.
    4.Click Browse and navigate to the CD-ROM drive.
    5.Select the Uninstaller.bat file and click Open.
    6.Click OK to launch the Uninstaller.
    7.Click Continue to uninstall the files created when you connected the printer to
    the computer.
    8.Click Restart. When the computer restarts, remove the HP Photosmart CD and
    follow the installation instructions in the setup instructions that came in the box
    with the printer.
    Printing and hardware issues 63
     
    						
    							The New Hardware Wizard did not appear when the printer and computer were
    connected with a USB cable
    Cause:You may not be using the proper version of Windows, or there may be
    something wrong with the USB cable or the USB cable connection.
    Solution:Make sure the computer’s operating system is the proper version of
    Windows and that the computer is connected to the USB port on the back of the printer
    with a USB cable.
    If that isnt the problem, try the following:
    1.Disconnect the USB cable and power cord from the back of the printer.
    2.Uninstall the printer software:
    a. From the Windows Start menu, go to Programs >HP > HP Photosmart A620
    series > Uninstall Devices.
    b. Follow the onscreen instructions.
    3.When the uninstall is complete, restart the computer.
    4.Reinstall the printer software. Follow the onscreen installation instructions.
    5.Connect the power cord to the back of the printer and turn on the printer.
    6.When the computer prompts you, connect the USB cable to the USB port on the
    back of the printer.
    The HP Digital Imaging Monitor icon does not appear in the Windows taskbar
    Cause:You may have selected Close HP Digital Imaging Monitor from the menu
    when you right-clicked the HP Digital Imaging Monitor icon in the Windows Taskbar.
    For more information, see “
    HP Digital Imaging Monitor icon” on page 57.
    Solution:Restart the computer.
    The printer would not print when it was connected to the computer with a USB
    cable through another USB device
    Cause:Two-way communication between the printer and the computer was
    interrupted by another device attached to the hub.
    Solution:
    1.Turn off the computer.
    2.Connect the printer directly to a USB port on the computer.
    3.Make sure the cable is securely attached to the computer and to the USB port on
    the back of the printer.
    4.Disconnect all USB devices (including the hub) from the computer.
    5.Turn on the computer.
    6.Try printing again. If the problem persists, repeat steps 1–5 using a different USB
    port on the computer.
    Chapter 7
    64 Troubleshooting
     
    						
    							A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows
    taskbar
    Cause:There is a connection or communication problem between the printer and
    the computer.
    Solution:
    1.Connect the printer directly to a USB port on the computer.
    2.Unplug the USB cable from the computer, then plug it in again.
    3.Disconnect all USB devices (including the hub) from the computer.
    4.If you are using a USB hub to connect the printer and computer, unplug the printer
    from the USB hub and connect it directly to the computer to verify communication.
    5.Try printing the document again. If the problem persists, repeat steps 1–5 using
    a different USB port on the computer.
    An Unknown device message appeared
    Cause:
    • Static electricity may have built up in the cable between the computer and printer.
    • The software could not identify the printer because the printer-USB connection
    may be defective.
    Solution:
    1.Disconnect the USB cable from the printer.
    2.Disconnect the power cord from the printer.
    3.Wait about 10 seconds.
    4.Plug the power cord back into the printer.
    5.Plug the USB cable back into the USB port on the back of the printer.
    6.If the problem persists, unplug the power cord and the USB cable and uninstall
    the printer software:
    a. From the Windows Start menu, go to Programs > HP  > HP Photosmart
    A620 series > Uninstall Devices.
    b. Follow the onscreen instructions.
    7.Restart the computer.
    8.Reinstall the printer software and follow the onscreen instructions. Do not connect
    the USB cable to the printer until prompted.
    If “Unknown device” continues to appear, check 
    www.hp.com/support for more
    information, or contact HP support.
    The document or photo did not print using the selected default print settings
    Cause:The printer default settings may be different than those in the software
    application. The software application print settings override any that you set on the
    printer.
    Printing and hardware issues 65
     
    						
    							Solution:From the software applications File menu, select Print, then click
    Properties and choose the desired print settings.
    The printer does not print borderless photos when printing without a computer.
    Cause:The borderless printing option may be turned off.
    Solution:To turn on borderless printing, follow these steps:
    1.Touch the Menu icon on the quick touch frame and then press the down scroll
    arrow to navigate to the Preferences menu.
    2.Touch Preferences.
    3.If Borderless is set to Off, touch Borderless to turn it on.
    4.Touch the 
     icon on the quick touch frame twice to exit the menus.
    Could not save photos from the computer to the memory card
    Cause:The memory card may be locked.
    Solution:If the memory card has a lock switch, make sure it is in the unlocked
    position.
    Printing is very slow
    Cause:
    • You may be printing a high-resolution image. These take longer to print.
    • You may have chosen Maximum dpi.
    • The system resources may be too low. You may have chat, music download, or
    virus software running in the background.
    • You may be using outdated printer software.
    Solution:
    •In the Features tab of the Printer Properties dialog box, set the Print Quality to
    Best or Normal instead of Maximum dpi, and try printing again.
    •See “
    View estimated ink levels” on page 54 for information on checking the level
    of ink in the print cartridge. Replace the cartridge if necessary.
    •See “Download printer software updates” on page 40 for information on updating
    the printer software. To check the version of the software, select About from the
    HP Digital Imaging Monitor 
     icon in the taskbar.
    Chapter 7
    66 Troubleshooting
     
    						
    							To improve the system resources, close all open programs except Windows Explorer
    and Systray, then try printing again:
    To improve system resources
    1.Press Ctrl+Alt+Delete.
    2.Select all programs except Windows Explorer and Systray. Hold Ctrl or Shift to
    select multiple programs.
    3.Click End Task. If a second message appears, click End Task again.
    4.Repeat steps 1–3 until all programs except Windows Explorer and Systray are
    closed.
    5.Try printing again.
    The printout is rippled or curled
    Cause:The project you are printing is using a larger amount of ink than normal.
    Solution:Lower the ink saturation using the Printer Properties dialog box.
    1.Open the Printer Properties dialog box. For more information, see “
    Printer
    Properties dialog box” on page 39.
    2.Click the Color tab.
    3.Click More color options.
    4.Reset the ink attributes by moving the Saturation slider closer to Muted.
    5.Try printing again.
    A blank page came out of the printer
    Cause:The print cartridge may be out of ink.
    Solution:Print a test page. For more information, see “
    Print a test page”
    on page 57. Replace the print cartridge if necessary. For more information, see “
    Insert
    or replace the print cartridge” on page 55.
    The printer ejected the paper when preparing to print.
    Cause:The printer might be in direct sunlight, which affects the operation of the
    automatic paper sensor.
    Solution:Move the printer out of direct sunlight.
    Parts of the printed document are missing or are in the wrong place
    Cause:
    • You may have selected the incorrect paper orientation.
    • You may have selected an incorrect paper size.
    Printing and hardware issues 67
     
    						
    							Solution:
    • Make sure you have selected the correct orientation on the Features tab of the
    Printer Properties dialog box.
    • Make sure you have selected the correct paper size. For more information, see
    “
    Change the paper size” on page 45.
    Print quality is poor
    Cause:
    • You may have magnified the photo too much.
    • The print cartridge may be running out of ink.
    • You may not be using the best paper type for the output.
    • You may be printing on the wrong side of the paper.
    • You may have selected a low-resolution setting on the digital camera.
    • You may need to clean the print cartridge.
    Solution:
    • Reduce the magnification.
    • Print a test page. For more information, see “
    Print a test page” on page 57.
    Replace the print cartridge if necessary. For more information, see “
    Insert or
    replace the print cartridge” on page 55.
    • Check the ink levels of the print cartridge from the Estimated Ink Level tab of the
    Toolbox. For more information, see “
    Toolbox” on page 53
    • Make sure you are using a paper type intended for the printer. Use HP-designed
    photo paper for best results when printing photos.
    • Choose paper that is specifically designed for the output rather than plain paper.
    Use HP Advanced Photo Paper for best results when printing photos.
    • Make sure the paper is loaded with the side to be printed facing up.
    • Reduce the size of the image and try printing again. For better results in the future,
    set the digital camera to a higher photo resolution.
    •From the Device Services tab of the Toolbox, click Clean the Print Cartridge.
    The photo printout appears cropped
    Cause:You may have used the software application’s Page Setup dialog box to
    select the paper size or type.
    Solution:Select paper size and type from the Features tab of the Printer Properties
    dialog box.
    Chapter 7
    68 Troubleshooting
     
    						
    							The printout does not appear as it should
    Cause:The paper may be marked, scratched, or wrinkled, or the paper may be
    dark in color or contain metallic fibers.
    Solution:If the paper is damaged, dark in color, or contains metallic fibers, the
    sensor may not detect paper type and size accurately. Make sure the paper is clear,
    free of scratches or wrinkles, light colored, and does not contain metallic fibers. Select
    the appropriate paper type on the Features tab of the Printer Properties dialog box.
    Bluetooth printing problems
    Before contacting HP support, read this section for troubleshooting tips, or go to the online
    support services at 
    www.hp.com/support. Be sure to also read the documentation that
    came with your HP Bluetooth wireless printer adapter (if you are using one) and your
    device with Bluetooth wireless technology.
    •
    My Bluetooth device cannot find the printer.
    •
    No page came out of the printer.
    •
    Print quality is poor.
    •
    The photo printed with borders.
    •
    My computer cannot set the device name using the Bluetooth wireless connection.
    My Bluetooth device cannot find the printer.
    Solution:
    • If you are using the optional HP Bluetooth wireless printer adapter, make sure the
    adapter is plugged into the camera port on the front of the printer. The light on the
    adapter flashes when the adapter is ready to receive data.
    If the printer has integrated Bluetooth wireless technology, check the Bluetooth
    light on the printer. The light flashes when the printer is ready to receive data.
    • Bluetooth Visibility may be set to Not visible. Change this setting to Visible to
    all as follows:
    • Touch the Menu icon on the quick touch frame.
    • Touch Bluetooth, and then touch Visibility.
    • Touch Visible to all.
    • Bluetooth Security level may be set to High. Change this setting to Low as
    follows:
    • Touch the Menu icon on the quick touch frame.
    • Touch Bluetooth.
    • Touch Security level.
    • Touch Low.
    Bluetooth printing problems 69
     
    						
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