HP PhotoSmart A626 User Manual
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One or more system components did not meet minimum system requirements Cause:A component of the computer system does not meet the minimum or recommended system requirements. Solution: • A red circle on the System Requirements dialog box indicates which part of the system does not meet the minimum requirements for software installation. Click Details for information about the minimum system requirement for the component. Modify or upgrade the specified component. • A yellow triangle on the System Requirements dialog box indicates a component that does not meet the recommended system requirements. HP recommends the suggested system requirements for optimal performance. Click Continue to continue installing the software. If the monitors display resolution did not meet or was set below the minimum system requirements, increase the computer monitors display resolution: 1.Click Cancel in the System Requirements dialog box. 2.Right-click the Desktop and select Properties. 3.Click the Settings tab. 4.Set the Screen Resolution to 800 x 600 or higher. 5.Click Apply. A Monitor Settings message appears. 6.Click Yes to accept the changes. 7.Click Retry to continue the installation. If the installation does not continue, click Cancel, then reinstall the printer software. The computer did not read the HP Photosmart CD Cause: • The CD player or system may not be set to Autoplay. • The CD was not properly inserted or installed. • The CD or CD-ROM drive may be damaged. Solution: • Make sure the CD does not have any scratches or smudges. If there are smudges on the surface of the CD, clean it with a soft, dry, lint-free cloth. • Reinsert the CD, and follow these steps: 1.Navigate to the CD-ROM drive. 2.Double-click the HP Photosmart CD to open it. 3.Double-click setup.exe. 4.Follow the onscreen instructions. Chapter 7 60 Troubleshooting
• Try inserting a CD that you know autoplays. If that CD does not autoplay, you may need to service the CD-ROM drive. • If other CDs work but the HP Photosmart CD does not work, you may have a damaged CD. You can download the printer software from www.hp.com/ support. A There was an error writing to Dot4 message appeared Cause:The printer software may have not installed correctly. Solution: • Unplug the USB cable from the computer, then plug it in again. • Make sure the cable is securely attached to the computer and to the USB port on the back of the printer. • Restart the computer. If this does not resolve the issue, follow these steps: 1.Disconnect the USB cable from the printer. 2.Uninstall the printer software: a. From the Windows Start menu, go to Programs > HP > HP Photosmart A620 series > Uninstall Devices. b. Follow the onscreen instructions. 3.When the uninstall is complete, restart the computer. 4.Reinstall the printer software. Follow the onscreen installation instructions. 5.Connect the power cord to the back of the printer and turn on the printer. 6.When the computer prompts you, connect the USB cable to the USB port on the back of the printer. Missing HP Photosmart Software Cause:The HP Photosmart Software is not installed. Solution:Install the HP Photosmart Software that came with the HP Photosmart. If it is installed, restart your computer. To install the HP Photosmart Software 1.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2.When prompted, click Install More Software to install the HP Photosmart Software. 3.Follow the onscreen instructions and the setup instructions provided in the box with the HP Photosmart. Software installation issues 61
Printing and hardware issues •The printout did not appear • The computer and printer lost communication • The Found New Hardware Wizard did not recognize the printer when it was connected to the computer • The New Hardware Wizard did not appear when the printer and computer were connected with a USB cable • The HP Digital Imaging Monitor icon does not appear in the Windows taskbar • The printer would not print when it was connected to the computer with a USB cable through another USB device • A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows taskbar • An Unknown device message appeared • The document or photo did not print using the selected default print settings • The printer does not print borderless photos when printing without a computer. • Could not save photos from the computer to the memory card • Printing is very slow • The printout is rippled or curled • A blank page came out of the printer • The printer ejected the paper when preparing to print. • Parts of the printed document are missing or are in the wrong place • Print quality is poor • The photo printout appears cropped • The printout does not appear as it should The printout did not appear Cause:The paper jammed while printing. Solution:Try the following steps to clear the paper jam: • If the paper came part way through the front of the printer, gently pull the paper towards you to remove it. • If the paper did not come part way through the front of the printer, try removing it from the back of the printer: • Remove the paper from the input tray, then gently pull down on the input tray until it pops open more fully. Do not attempt to extend it to a full horizontal position. Doing so could damage the printer. • Gently pull the jammed paper to remove it from the back of the printer. • Lift the input tray up until it snaps back into paper-loading position. • If you cannot grasp the edge of the jammed paper to remove it, try the following: • Turn off the printer. • Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper. •Press OK to continue. Chapter 7 62 Troubleshooting
The computer and printer lost communication Cause: • The computer might not be connected to the printer. • The printer might be turned off. • The printer might not be connected to a power source. • You might be using a USB hub or docking station that has multiple devices connected to it. Accessing another device can temporarily break the connection to the printer. Solution: • Make sure the USB cable is securely attached to both the computer and to the USB port on the back of the printer. • Make sure that the printer power cord is securely attached and the printer is turned on. • Wait until the other device is no longer being accessed or connect the printer directly to the computer. If an HP Photosmart dialog box is displayed, click Retry to try to re-establish a connection. The Found New Hardware Wizard did not recognize the printer when it was connected to the computer Cause:You connected the printer to the computer before installing the software or before the software prompted you to connect. Solution: 1.Disconnect the USB cable from the printer and close the Found New Hardware Wizard. 2.Insert the HP Photosmart CD that came with the printer. When the Install Wizard appears, click Cancel. 3.From the Start menu, click Run. 4.Click Browse and navigate to the CD-ROM drive. 5.Select the Uninstaller.bat file and click Open. 6.Click OK to launch the Uninstaller. 7.Click Continue to uninstall the files created when you connected the printer to the computer. 8.Click Restart. When the computer restarts, remove the HP Photosmart CD and follow the installation instructions in the setup instructions that came in the box with the printer. Printing and hardware issues 63
The New Hardware Wizard did not appear when the printer and computer were connected with a USB cable Cause:You may not be using the proper version of Windows, or there may be something wrong with the USB cable or the USB cable connection. Solution:Make sure the computer’s operating system is the proper version of Windows and that the computer is connected to the USB port on the back of the printer with a USB cable. If that isnt the problem, try the following: 1.Disconnect the USB cable and power cord from the back of the printer. 2.Uninstall the printer software: a. From the Windows Start menu, go to Programs >HP > HP Photosmart A620 series > Uninstall Devices. b. Follow the onscreen instructions. 3.When the uninstall is complete, restart the computer. 4.Reinstall the printer software. Follow the onscreen installation instructions. 5.Connect the power cord to the back of the printer and turn on the printer. 6.When the computer prompts you, connect the USB cable to the USB port on the back of the printer. The HP Digital Imaging Monitor icon does not appear in the Windows taskbar Cause:You may have selected Close HP Digital Imaging Monitor from the menu when you right-clicked the HP Digital Imaging Monitor icon in the Windows Taskbar. For more information, see “ HP Digital Imaging Monitor icon” on page 57. Solution:Restart the computer. The printer would not print when it was connected to the computer with a USB cable through another USB device Cause:Two-way communication between the printer and the computer was interrupted by another device attached to the hub. Solution: 1.Turn off the computer. 2.Connect the printer directly to a USB port on the computer. 3.Make sure the cable is securely attached to the computer and to the USB port on the back of the printer. 4.Disconnect all USB devices (including the hub) from the computer. 5.Turn on the computer. 6.Try printing again. If the problem persists, repeat steps 1–5 using a different USB port on the computer. Chapter 7 64 Troubleshooting
A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows taskbar Cause:There is a connection or communication problem between the printer and the computer. Solution: 1.Connect the printer directly to a USB port on the computer. 2.Unplug the USB cable from the computer, then plug it in again. 3.Disconnect all USB devices (including the hub) from the computer. 4.If you are using a USB hub to connect the printer and computer, unplug the printer from the USB hub and connect it directly to the computer to verify communication. 5.Try printing the document again. If the problem persists, repeat steps 1–5 using a different USB port on the computer. An Unknown device message appeared Cause: • Static electricity may have built up in the cable between the computer and printer. • The software could not identify the printer because the printer-USB connection may be defective. Solution: 1.Disconnect the USB cable from the printer. 2.Disconnect the power cord from the printer. 3.Wait about 10 seconds. 4.Plug the power cord back into the printer. 5.Plug the USB cable back into the USB port on the back of the printer. 6.If the problem persists, unplug the power cord and the USB cable and uninstall the printer software: a. From the Windows Start menu, go to Programs > HP > HP Photosmart A620 series > Uninstall Devices. b. Follow the onscreen instructions. 7.Restart the computer. 8.Reinstall the printer software and follow the onscreen instructions. Do not connect the USB cable to the printer until prompted. If “Unknown device” continues to appear, check www.hp.com/support for more information, or contact HP support. The document or photo did not print using the selected default print settings Cause:The printer default settings may be different than those in the software application. The software application print settings override any that you set on the printer. Printing and hardware issues 65
Solution:From the software applications File menu, select Print, then click Properties and choose the desired print settings. The printer does not print borderless photos when printing without a computer. Cause:The borderless printing option may be turned off. Solution:To turn on borderless printing, follow these steps: 1.Touch the Menu icon on the quick touch frame and then press the down scroll arrow to navigate to the Preferences menu. 2.Touch Preferences. 3.If Borderless is set to Off, touch Borderless to turn it on. 4.Touch the icon on the quick touch frame twice to exit the menus. Could not save photos from the computer to the memory card Cause:The memory card may be locked. Solution:If the memory card has a lock switch, make sure it is in the unlocked position. Printing is very slow Cause: • You may be printing a high-resolution image. These take longer to print. • You may have chosen Maximum dpi. • The system resources may be too low. You may have chat, music download, or virus software running in the background. • You may be using outdated printer software. Solution: •In the Features tab of the Printer Properties dialog box, set the Print Quality to Best or Normal instead of Maximum dpi, and try printing again. •See “ View estimated ink levels” on page 54 for information on checking the level of ink in the print cartridge. Replace the cartridge if necessary. •See “Download printer software updates” on page 40 for information on updating the printer software. To check the version of the software, select About from the HP Digital Imaging Monitor icon in the taskbar. Chapter 7 66 Troubleshooting
To improve the system resources, close all open programs except Windows Explorer and Systray, then try printing again: To improve system resources 1.Press Ctrl+Alt+Delete. 2.Select all programs except Windows Explorer and Systray. Hold Ctrl or Shift to select multiple programs. 3.Click End Task. If a second message appears, click End Task again. 4.Repeat steps 1–3 until all programs except Windows Explorer and Systray are closed. 5.Try printing again. The printout is rippled or curled Cause:The project you are printing is using a larger amount of ink than normal. Solution:Lower the ink saturation using the Printer Properties dialog box. 1.Open the Printer Properties dialog box. For more information, see “ Printer Properties dialog box” on page 39. 2.Click the Color tab. 3.Click More color options. 4.Reset the ink attributes by moving the Saturation slider closer to Muted. 5.Try printing again. A blank page came out of the printer Cause:The print cartridge may be out of ink. Solution:Print a test page. For more information, see “ Print a test page” on page 57. Replace the print cartridge if necessary. For more information, see “ Insert or replace the print cartridge” on page 55. The printer ejected the paper when preparing to print. Cause:The printer might be in direct sunlight, which affects the operation of the automatic paper sensor. Solution:Move the printer out of direct sunlight. Parts of the printed document are missing or are in the wrong place Cause: • You may have selected the incorrect paper orientation. • You may have selected an incorrect paper size. Printing and hardware issues 67
Solution: • Make sure you have selected the correct orientation on the Features tab of the Printer Properties dialog box. • Make sure you have selected the correct paper size. For more information, see “ Change the paper size” on page 45. Print quality is poor Cause: • You may have magnified the photo too much. • The print cartridge may be running out of ink. • You may not be using the best paper type for the output. • You may be printing on the wrong side of the paper. • You may have selected a low-resolution setting on the digital camera. • You may need to clean the print cartridge. Solution: • Reduce the magnification. • Print a test page. For more information, see “ Print a test page” on page 57. Replace the print cartridge if necessary. For more information, see “ Insert or replace the print cartridge” on page 55. • Check the ink levels of the print cartridge from the Estimated Ink Level tab of the Toolbox. For more information, see “ Toolbox” on page 53 • Make sure you are using a paper type intended for the printer. Use HP-designed photo paper for best results when printing photos. • Choose paper that is specifically designed for the output rather than plain paper. Use HP Advanced Photo Paper for best results when printing photos. • Make sure the paper is loaded with the side to be printed facing up. • Reduce the size of the image and try printing again. For better results in the future, set the digital camera to a higher photo resolution. •From the Device Services tab of the Toolbox, click Clean the Print Cartridge. The photo printout appears cropped Cause:You may have used the software application’s Page Setup dialog box to select the paper size or type. Solution:Select paper size and type from the Features tab of the Printer Properties dialog box. Chapter 7 68 Troubleshooting
The printout does not appear as it should Cause:The paper may be marked, scratched, or wrinkled, or the paper may be dark in color or contain metallic fibers. Solution:If the paper is damaged, dark in color, or contains metallic fibers, the sensor may not detect paper type and size accurately. Make sure the paper is clear, free of scratches or wrinkles, light colored, and does not contain metallic fibers. Select the appropriate paper type on the Features tab of the Printer Properties dialog box. Bluetooth printing problems Before contacting HP support, read this section for troubleshooting tips, or go to the online support services at www.hp.com/support. Be sure to also read the documentation that came with your HP Bluetooth wireless printer adapter (if you are using one) and your device with Bluetooth wireless technology. • My Bluetooth device cannot find the printer. • No page came out of the printer. • Print quality is poor. • The photo printed with borders. • My computer cannot set the device name using the Bluetooth wireless connection. My Bluetooth device cannot find the printer. Solution: • If you are using the optional HP Bluetooth wireless printer adapter, make sure the adapter is plugged into the camera port on the front of the printer. The light on the adapter flashes when the adapter is ready to receive data. If the printer has integrated Bluetooth wireless technology, check the Bluetooth light on the printer. The light flashes when the printer is ready to receive data. • Bluetooth Visibility may be set to Not visible. Change this setting to Visible to all as follows: • Touch the Menu icon on the quick touch frame. • Touch Bluetooth, and then touch Visibility. • Touch Visible to all. • Bluetooth Security level may be set to High. Change this setting to Low as follows: • Touch the Menu icon on the quick touch frame. • Touch Bluetooth. • Touch Security level. • Touch Low. Bluetooth printing problems 69