HP PhotoSmart A626 User Manual

							• The passkey (PIN) that the device with Bluetooth wireless technology is using for
the printer may be incorrect. Make sure the correct passkey for the printer is
entered in the device with Bluetooth wireless technology.
• You may be too far from the printer. Move the device with Bluetooth wireless
technology closer to the printer. The maximum recommended distance between
the device with Bluetooth wireless technology and the printer is 10 meters
(30 feet).
No page came out of the printer.
Solution:The printer may not recognize the type of file sent by the device with
Bluetooth wireless technology. For a list of the file formats that the printer supports,
see “
Specifications” on page 81.
Print quality is poor.
Solution:The photo you printed may be low resolution. For better results, set the
digital camera to a higher resolution. Photos taken with VGA-resolution cameras,
such as those found in wireless phones, may not have high enough resolution to
produce a high-quality print.
The photo printed with borders.
Solution:The printing program installed on your device with Bluetooth wireless
technology may not support borderless printing. Contact the vendor of the device, or
go to their support Web site to obtain the latest updates for the printing program.
My computer cannot set the device name using the Bluetooth wireless connection.
Solution:Use a USB cable to connect your computer to the printer in order to set
the printer Bluetooth device name using the printer Toolbox. The printer software must
already be installed on the computer.
Use the following instructions to get to the printer Toolbox.
Windows users only: Right-click the small monitor icon on the far right of the
Windows taskbar and select Launch/Show HP Solution Center. Click Settings,
Print Settings, and then Printer Toolbox. Click the Configure Bluetooth
Settings tab and enter the Bluetooth device name in the Device Name box
Device messages
The following is a list of error messages that may appear while your printer is connected
to a computer:
•
Low on ink
•
The print cartridge is old or damaged
•
The print cartridge is missing or incorrect
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70 Troubleshooting
 
						

							•The print carriage has stalled
•
The printer is out of paper
•
There is a paper jam
•
The paper loaded does not match the paper size selected
•
The memory card has been inserted upside down
•
The memory card is not inserted properly
•
Insert only one memory card at a time
•
There was a problem with the memory card
•
Communication with the printer has been lost
Low on ink
Cause:The print cartridge is estimated to be low on ink and may need to be
replaced soon.
Solution:Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
The print cartridge is old or damaged
Solution:The print cartridge may be old or damaged.
To troubleshoot a print cartridge
1.Replace remanufactured or refilled cartridges, if installed, with genuine HP
products.
2.Remove the cartridge and then reinstall it. For more information, see “
Insert or
replace the print cartridge” on page 55.
3.Make sure the cartridge is compatible with the printer.
4.If this does not work, replace the cartridge.
The print cartridge is missing or incorrect
Solution:The print cartridge is not installed, is installed incorrectly, or is not
supported by your printer’s country/region settings. For more information, see “
Insert
or replace the print cartridge” on page 55.
To troubleshoot a print cartridge
1.Replace remanufactured or refilled cartridges, if installed, with genuine HP
products.
2.Remove the cartridge and then reinstall it. For more information, see “
Insert or
replace the print cartridge” on page 55.
Device messages 71
 
						

							3.Make sure the cartridge is compatible with the printer.
4.If this does not work, replace the cartridge.
The print carriage has stalled
Solution:There is an obstruction blocking the path of the print carriage or the
cartridge service station. Contact HP support for help, or go to the online support
services at 
www.hp.com/support.
The printer is out of paper
Solution:Check that paper has been loaded in the correct paper tray. See “
Paper
basics” on page 19 and refer to the setup instructions that came with your printer for
more information on loading paper.
There is a paper jam
Solution:Try the following steps to clear the paper jam:
• If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
• If the paper did not come part way through the front of the printer, try removing it
from the back of the printer:
• Remove the paper from the input tray, then gently pull down on the input tray
until it pops open more fully. Do not attempt to extend it to a full horizontal
position. Doing so could damage the printer.
• Gently pull the jammed paper to remove it from the back of the printer.
• Lift the input tray up until it snaps back into paper-loading position.
• If you cannot grasp the edge of the jammed paper to remove it, try the following:
• Turn off the printer.
• Turn on the printer. The printer checks for paper in the paper path and will
automatically eject the jammed paper.
•Press OK to continue.
The paper loaded does not match the paper size selected
Solution:The paper loaded does not match the paper size selected. Try the
following:
1.Change the type of paper selected for the print job.
2.If your printer has multiple paper trays, make sure the correct tray is selected for
the print job.
3.Make sure the correct paper is loaded in the paper tray.
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72 Troubleshooting
 
						

							The memory card has been inserted upside down
Solution:The memory card has been inserted upside down. Remove the memory
card and reinsert it with the gold contacts facing down.
The memory card is not inserted properly
Solution:The printer can detect the memory card but cannot read it. Push the
memory card gently into the memory card slot until it stops.
Insert only one memory card at a time
Solution:The printer has two or more different types of memory cards inserted
simultaneously. Alternatively, a memory card may be inserted while a digital camera
is connected to the camera port. Remove memory cards or disconnect the camera
until only one card is in the printer or only the camera is connected.
There was a problem with the memory card
Solution:There was a problem with the memory card. Try to copy your pictures
directly to a computer and then reformat the card using the camera.
Communication with the printer has been lost
Solution:Check that your printer is on and that the cover is closed, and then try
the following:
1.Make sure the printer cable is firmly connected to both the printer and computer.
2.Check the printer for a paper jam.
3.Try turning the printer off and then on again.
4.Make sure the printer cable you are using is designed for two-way (also known
as bi-directional) communication (IEEE-1284 compliant).
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							Chapter 7
74 Troubleshooting
 
						

							8 Shop for ink supplies
To find the print cartridge reorder number, see the printed documentation that came with
the HP Photosmart. You can also use the software that came with the HP Photosmart to
find out the reorder number for the print cartridge. You can order print cartridges online
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder number for your device and purchase print cartridges.
To order HP papers and other supplies, go to 
www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE:At this time, some portions of the HP Web site are available in English only.
NOTE:Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges from your desktop
▲Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
For more information, go to 
www.hp.com/buy/supplies.
To order print cartridges through the HP Photosmart Software
1.In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
2.Click the Estimated Ink Levels tab.
3.Click Print Cartridge Ordering Information.
The print cartridge reorder numbers appear.
4.Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
Shop for ink supplies 75
 
						

							Chapter 8
76 Shop for ink supplies
 
						

							9 HP support and warranty
This section contains the following topics:
•
Check the HP support Web site first
•
HP support by phone
•
HP Warranty
•
Additional warranty options
Check the HP support Web site first
Check the documentation that came with the printer. If you do not find the information
you need, check out the HP support Web site.
To check for online support
1.Visit the HP online support Web site at 
www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device information
and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP Photosmart
• Valuable HP Photosmart and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available
when you register the HP Photosmart
2.For Europe only: Contact your local point of purchase. If the HP Photosmart has a
hardware failure, you will be asked to bring it back to your local point of purchase.
(Service is provided at no charge during the device limited warranty period. After the
warranty period, you will be quoted a service charge.)
3.If you do not find the information you need online, call HP support. Support options
and availability vary by device, country/region, language, and phone support period.
HP support by phone
For a list of support phone numbers, see the phone number list in the printed
documentation.
This section contains information on the following:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to 
www.hp.com/support. Standard phone company charges apply.
HP support and warranty 77
 
						

							Placing a call
Call HP support while you are in front of the computer and the HP Photosmart. Be
prepared to provide the following information:
• Device model number (located on the label on the front of the device)
• Device serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time
that this situation began?
• Did anything else occur prior to this situation (such as a thunderstorm, device was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: 
www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Chapter 9
78 HP support and warranty
 
						

							HP Warranty
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
HP Warranty 79