HP Pavilion Dv9700 Entertainment Notebook Pc Series Service Guide

							Cables and connectors
CAUTION:When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme
care; these cables tear easily.
Drive handling
CAUTION:Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Preliminary replacement requirements 41 
						

							Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION:To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you area ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION:A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
 
Relative humidity
Event10%40%55%
Walking across carpet35,000 V15,000 V7,500 V
Walking across vinyl floor12,000 V5,000 V3,000 V
Motions of bench worker6,000 V800 V400 V
Removing DIPS from plastic tube2,000 V700 V400 V
Removing DIPS from vinyl tray11,500 V4,000 V2,000 V
Removing DIPS from Styrofoam14,500 V5,000 V3,500 V
Removing bubble pack from PCB26,500 V20,000 V7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
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							Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●Place items on a grounded surface before removing items from their containers.
●Always be properly grounded when touching a component or assembly.
●Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive
foam.
●Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials are
selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●Cover the workstation with approved static-shielding material.
●Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.
●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●Avoid contact with pins, leads, or circuitry.
●Turn off power and input signals before inserting or removing connectors or test equipment.
Preliminary replacement requirements 43 
						

							Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.
●When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive strips must
be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●Antistatic tape
●Antistatic smocks, aprons, and sleeve protectors
●Conductive bins and other assembly or soldering aids
●Nonconductive foam
●Conductive tabletop workstations with ground cords of one megohm resistance
●Static-dissipative tables or floor mats with hard ties to the ground
●Field service kits
●Static awareness labels
●Material-handling packages
●Nonconductive plastic bags, tubes, or boxes
●Metal tote boxes
●Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
MaterialUseVoltage protection level
Antistatic plasticBags1,500 V
Carbon-loaded plasticFloor mats7,500 V
Metallized laminate Floor mats 5,000 V
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							Unknown user password
If the computer you are servicing has an unknown user password, follow these steps to clear the
password.
NOTE:These steps also clear CMOS.
Before disassembling the computer, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Remove the battery (see 
Battery on page 47).
5.Remove the RTC battery (see 
RTC battery on page 56).
6.Wait approximately 5 minutes.
7.Replace the RTC battery and reassemble the computer.
8.Connect AC power to the computer. Do not reinsert any batteries at this time.
9.Turn on the computer.
All passwords and all CMOS settings have been cleared.
Preliminary replacement requirements 45 
						

							Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 107 screws, in 14 different sizes, that must be removed, replaced, or loosened
when servicing the computer. Make special note of each screw size and location during removal and
replacement.
Serial number
Report the computer serial number to HP when requesting information or ordering spare parts. The
serial number is located on the bottom of the computer.
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							Battery
DescriptionSpare part number
8-cell, 2.55-Ah battery434674-001 and
451868-001
8-cell, 2.20-Ah battery448007-001
Before disassembling the computer, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
Remove the battery:
1.Turn the computer upside down on a flat surface.
2.Slide the battery release latch (1) to release the computer.
3.Pivot the battery (2) upward and remove it from the computer.
To insert the battery, insert the rear edge of the battery into the battery bay and pivot the front edge of
the battery downward until it is seated. The battery release latch automatically locks the battery into
place.
Component replacement procedures 47 
						

							Camera module
NOTE:If it has been determined that the camera module is the component that must be replaced to
complete the computer repair, the display assembly does not have to be removed. Follow the procedures
in this section to replace the camera module. For information on replacing the display assembly and
other display assembly internal components, see 
Display assembly on page 69.
DescriptionSpare part number
Camera module (includes 2-sided tape) 448002-001
Before removing the camera module, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Remove the battery (see 
Battery on page 47).
Remove the camera module:
1.Turn the computer display-side up, with the front toward you.
2.Open the computer as far as possible.
3.Remove the three rubber screw covers (1) on the display bezel top edge. The display rubber screw
covers are included in the Display Screw Kit, spare part number 432967-001.
4.Remove the three Phillips PM2.5×8.0 screws (2) on the display bezel top edge.
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							5.Flex the inside edges of the left and right sides (1) and the top edge (2) of the display bezel until
the bezel disengages from the display enclosure.
6.Release the camera module (1) from the display enclosure as far as the camera module cable
allows.
7.Disconnect the camera module cable (2) from the camera module.
8.Remove the camera module.
Reverse this procedure to install the camera module.
Component replacement procedures 49 
						

							Display inverter
NOTE:If it has been determined that the display inverter is the component that must be replaced to
complete the computer repair, the display assembly does not have to be removed. Follow the procedures
in this section to replace the display inverter. For information on replacing the display assembly and
other display assembly internal components, see 
Display assembly on page 69.
DescriptionSpare part number
For use only with computer models equipped with dual lamp display assemblies432959-001
For use only with computer models equipped with single lamp display assemblies 431391-001
Before removing the display inverter, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Remove the battery (see 
Battery on page 47).
Remove the display inverter:
1.Turn the computer display-side up, with the front toward you.
2.Open the computer as far as possible.
3.Remove the two rubber screw covers (1) on the display bezel bottom edge. The display rubber
screw covers are included in the Display Screw Kit, spare part number 432967-001.
4.Remove the two Phillips PM2.5×8.0 screws (2) that secure the display bezel bottom edge to the
display assembly.
50 Chapter 4   Removal and replacement procedures