HP Pavilion Dv9700 Entertainment Notebook Pc Series Service Guide
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HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs Maintenance and Service Guide
© Copyright 2007 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Sixth Edition: November 2007 First Edition: April 2007 Document Part Number: 448374-006
MSG revision history RevisionPublication dateDescription A November 2009 The power connector bracket is included in the base enclosure kits. The information was updated in the following location: Computer major components on page 19. The part number for the optical drive connector board was incorrect in the system board removal and replacement procedures. It has been corrected to part number 432992-001. iii
Safety warning notice WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). v
Table of contents 1 Product description 2 External component identification Top components ................................................................................................................................... 9 Display and top components ............................................................................................... 9 QuickPlay buttons .............................................................................................................. 11 Keys ................................................................................................................................... 12 TouchPad .......................................................................................................................... 13 Front components .............................................................................................................................. 14 Right-side components ....................................................................................................................... 15 Left-side components ......................................................................................................................... 15 Bottom components ........................................................................................................................... 17 3 Illustrated parts catalog Serial number location ........................................................................................................................ 18 Computer major components ............................................................................................................. 19 Display assembly components ........................................................................................................... 26 Plastics Kit .......................................................................................................................................... 28 Cable Kit ............................................................................................................................................. 29 Mass storage devices ......................................................................................................................... 30 Miscellaneous parts ............................................................................................................................ 31 Sequential part number listing ............................................................................................................ 32 4 Removal and replacement procedures Preliminary replacement requirements ............................................................................................... 40 Tools required .................................................................................................................... 40 Service considerations ....................................................................................................... 40 Plastic parts ....................................................................................................... 40 Cables and connectors ..................................................................................... 41 Drive handling ................................................................................................... 41 Grounding guidelines ......................................................................................................... 42 Electrostatic discharge damage ........................................................................ 42 Packaging and transporting guidelines ............................................. 43 vii
Workstation guidelines ..................................................................... 43 Equipment guidelines ....................................................................... 44 Unknown user password ................................................................................................... 45 Component replacement procedures ................................................................................................. 46 Serial number .................................................................................................................... 46 Battery ............................................................................................................................... 47 Camera module ................................................................................................................. 48 Display inverter .................................................................................................................. 50 Hard drive .......................................................................................................................... 52 Computer feet .................................................................................................................... 54 Memory module ................................................................................................................. 54 RTC battery ....................................................................................................................... 56 WLAN module .................................................................................................................... 57 Optical drive ....................................................................................................................... 59 Switch cover ...................................................................................................................... 61 Keyboard ........................................................................................................................... 63 Speaker assembly ............................................................................................................. 66 Power button board ........................................................................................................... 67 Display assembly ............................................................................................................... 69 Top cover ........................................................................................................................... 75 Wireless switch board ........................................................................................................ 80 Bluetooth module ............................................................................................................... 82 Front USB board ................................................................................................................ 84 ExpressCard assembly ...................................................................................................... 85 Top cover trim .................................................................................................................... 87 Display switch module ....................................................................................................... 89 Rear USB board ................................................................................................................ 90 System board ..................................................................................................................... 92 Audio board ....................................................................................................................... 97 Fan/heat sink assembly ..................................................................................................... 99 Processor ......................................................................................................................... 103 5 Setup Utility Starting the Setup Utility ................................................................................................................... 105 Using the Setup Utility ...................................................................................................................... 106 Changing the language of the Setup Utility ..................................................................... 106 Navigating and selecting in the Setup Utility .................................................................... 106 Displaying system information ......................................................................................... 106 Restoring default settings in the Setup Utility .................................................................. 107 Using advanced Setup Utility features ............................................................................. 108 Closing the Setup Utility ................................................................................................... 108 Setup Utility menus .......................................................................................................................... 108 Main menu ....................................................................................................................... 108 viii
Security menu .................................................................................................................. 109 System Configuration menu ............................................................................................ 109 Diagnostics menu ............................................................................................................ 109 6 Specifications Computer specifications ................................................................................................................... 110 17.0-inch, SXGA+ display specifications .......................................................................................... 111 17.0-inch WXGA+ display specifications .......................................................................................... 112 Hard drive specifications .................................................................................................................. 113 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ................................ 114 HD DVD-ROM Drive with SuperMulti DVD±R/RW Double Layer support specifications ................. 115 Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL) support specifications .................................................................................................................................... 116 System DMA specifications, Intel ..................................................................................................... 117 System DMA specifications, AMD discrete and UMA graphics ........................................................ 118 System interrupt specifications, Intel ................................................................................................ 119 System interrupt specifications, AMD discrete graphics .................................................................. 120 System interrupt specifications, AMD UMA graphics ....................................................................... 121 System I/O address specifications, Intel .......................................................................................... 122 System I/O address specifications, AMD discrete and UMA graphics ............................................. 124 System memory map specifications, Intel ........................................................................................ 126 System memory map specifications, AMD discrete graphics ........................................................... 127 System memory map specifications, AMD UMA graphics ............................................................... 128 7 Screw listing Phillips PM2.5×8.0 captive screw ..................................................................................................... 129 Phillips PM3.0×4.0 screw ................................................................................................................. 130 Phillips PM2.5×5.0 captive screw ..................................................................................................... 131 Phillips PM2.0×11.0 screw ............................................................................................................... 132 Phillips PM2.5×8.0 screw ................................................................................................................. 133 Phillips PM2.0×3.0 screw ................................................................................................................. 137 Phillips PM2.5×5.0 screw ................................................................................................................. 139 Phillips PM2.5×6.0 screw ................................................................................................................. 143 Phillips PM2.0×4.0 screw ...................................................................................................... ........... 144 Phillips 2.5×4.0 captive screw .......................................................................................................... 145 8 Backup and recovery Recovering system information ........................................................................................................ 146 Creating recovery discs ................................................................................................... 146 Backing up your information ............................................................................................ 147 When to back up ............................................................................................. 147 Backup suggestions ........................................................................................ 147 Using system restore points ............................................................................ 148 ix
When to create restore points ........................................................ 148 Create a system restore point ........................................................ 148 Restore to a previous date and time ............................................... 148 Performing a recovery ..................................................................................................... 149 Recovering from the recovery discs ................................................................ 149 Recovering from the partition on the hard drive .............................................. 149 9 Connector pin assignments Audio-out (headphone) ..................................................................................................................... 150 Audio-in (microphone) ...................................................................................................................... 150 External monitor ............................................................................................................................... 151 RJ-11 (modem) ................................................................................................................................ 152 RJ-45 (network) ................................................................................................................................ 152 S-Video-out ...................................................................................................................................... 153 Universal Serial Bus ......................................................................................................................... 153 10 Power cord set requirements Requirements for all countries or regions ......................................................................................... 154 Requirements for specific countries or regions ................................................................................ 155 11 Recycling Battery .............................................................................................................................................. 156 Display .............................................................................................................................................. 156 Index ................................................................................................................................................................. 162 x