HP Pavilion Dv6400 Entertainment Notebook Pc Series Quick Start Guide

							Quick Reference 3–5
Troub l es h o o t i n g
■Turn on the device as instructed in the device user guide. 
Some devices may not be powered by the computer, and 
must be turned on before the computer is turned on.
■Check the following conditions:
❏All device connections are secure.
❏The device is receiving electrical power.
❏The device, especially if it is an older one, is 
compatible with the operating system. For 
compatibility information, refer to the device 
manufacturer’s Web site.
❏The correct drivers are installed and updated. Drivers 
may be available on a CD included with the device or 
on the device manufacturer’s Web site. For more 
information about updating drivers, select Start > Help 
and Support.
The home wireless network connection is not working
If a home wireless network connection is not working as 
expected, follow these suggestions:
■Be sure that the wireless device is turned on and the 
wireless light on the computer is blue. If the light is 
amber, slide the wireless switch to turn on the wireless 
device.
■Be sure that the computer wireless antennae are free from 
obstructions.
■Be sure that the cable or DSL modem and its power cord 
are properly connected, and that the lights are on.
■Be sure that the wireless router (access point) is properly 
connected to its power adapter and the cable modem, 
and that the lights are on.
■Disconnect and then reconnect all cables, and turn the 
power off and then back on.
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							3–6 Quick Reference
Troubleshooting
Contacting technical support
If you are unable to find the help you need by using Help 
and Support, you may need to contact technical support.
For the fastest possible resolution of your problem, have the 
computer and the following information available when 
you call or e-mail:
■Product name located on the display or keyboard.
■Serial number (s/n) listed on the service tag. 
❏The service tag label is on the bottom of the computer. 
❏To display the service tag information on the computer 
screen, selectStart > Help and Support > System 
Information.
■Date the computer was purchased.
■Conditions under which the problem occurred.
■Error messages that have been displayed.
■The manufacturer and model of a printer or other 
accessories connected to the computer.
■Operating system version number and registration 
number.
To display the operating system version number and 
registration number, select Start > Help and Support > 
System Information. (On some models, the registration 
number may be identified in the Operating System table 
as the Product Id).
Contact technical support by selecting Start > Help and 
Support > Contact support. 
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							Quick Reference 4–1
4
Backup and recovery
Tools provided by the operating system and Recovery 
Manager software are designed to help you with the 
following tasks for safeguarding your information and 
restoring it in case of a system failure:
■Backing up your information regularly to protect your 
important system files.
■Making a set of recovery discs (Recovery Manager 
software feature). Recovery discs are used to start up 
(boot) your computer and restore the operating system 
and software programs to factory settings in case of 
system failure or instability.
■Creating system restore points (operating system feature). 
System restore points allow you to reverse undesirable 
changes to your computer by restoring the computer to 
an earlier state.
■Recovering a program or driver (Recovery Manager 
software feature). This feature helps you reinstall a 
program or driver without performing a full system 
recovery.
■Performing a full system recovery (Recovery Manager 
software feature). With Recovery Manager, you can 
recover your full factory image if you experience system 
failure or instability. Recovery Manager works from a 
dedicated recovery partition on the hard drive or from 
recovery discs you create.
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							4–2 Quick Reference
Backup and recovery
Backing up your information
When to back up
■On a regularly scheduled basis
✎Set reminders to back up your information regularly.
■
Before the computer is repaired or restored
■Before you add or modify hardware or software
Backup suggestions
■Create system restore points using the Windows System 
Restore feature.
■Store personal files in the Documents folder and back up 
these folders periodically.
■Back up templates stored in their associated programs.
■Save customized settings in a window, toolbar, or menu 
bar by taking a screen shot of your settings.
The screen shot can be a time saver if you have to reset 
your preferences.
To copy the screen and paste it into a word-processing 
document, follow these steps:
a. Display the screen.
b. Copy the screen:
To copy only the active window, press 
alt+fn+prt sc.
To copy the entire screen, press 
fn+prt sc.
c. Open a word-processing document, and then select 
Edit > Paste.
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							Quick Reference 4–3
Backup and recovery
Using system restore points
When you back up your system, you are creating a system 
restore point. A system restore point allows you to save and 
name a snapshot of your hard drive at a specific point in 
time. You can then recover back to that point if you want to 
reverse subsequent changes made to your system.
✎
Recovering to an earlier restore point does not affect data files 
saved or e-mails created since the last restore point.
When to create restore points
■Before you add or extensively modify software or 
hardware
■Periodically, whenever the system is performing optimally
✎If you revert to a restore point and then change your 
mind, you can reverse the restoration.
Creating a system restore point
1. S e l e c t  Start > Control Panel > System and Maintenance > 
System.
2. In the left pane, click System protection.
3. Click the System protection tab.
4. Under Automatic restore points, select the disk for which 
you want to create a restore point.
5. Click Create.
The System Protection window opens.
6. Follow the on-screen instructions.
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							4–4 Quick Reference
Backup and recovery
Restoring to a previous date and time
To revert to a restore point (created at a previous date and 
time), when the computer was functioning optimally, follow 
these steps:
1. S e l e c t  Start > Control Panel > System and Maintenance > 
System.
2. In the left pane, click System protection.
3. Click the System protection tab.
4. Click the System Restore button, and then click Next.
The System Restore window opens.
5. Follow the on-screen instructions.
Creating recovery discs
Recovery Manager creates a set of recovery CDs or DVDs for 
the computer. Use recovery discs to restore the operating 
system and software programs to factory settings, in case of 
system failure or instability.
✎
Handle these discs carefully and keep them in a safe place. The 
software allows the creation of only one set of recovery discs.
Note the following guidelines before creating recovery discs:
■You will need high-quality CD-R, DVD-R, or DVD+R 
(purchased separately).
✎Read-write discs, such as CD-RW, DVD±RW, and 
DVD±RW double-layer discs, are not compatible with 
the Recovery Manager software.
■
The computer must be connected to AC power during this 
process.
■Only one set of recovery discs can be created per 
computer.
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							Quick Reference 4–5
Backup and recovery
■Number each disc before inserting it into the computer 
optical drive.
■If necessary, you can exit the program before you have 
finished creating the recovery discs. The next time you 
open Recovery Manager, you will be prompted to 
continue the disc creation process.
To create a set of recovery discs, follow these steps:
1. S e l e c t  Start > All Programs > Recovery Manager > 
Recovery Manager.
The Recovery Manager tool opens.
2. Cl ick  Advanced Options.
✎If you are operating the computer on battery power, 
you are prompted to connect to AC power before you 
can go to the next step.
3. Select Recovery disc creation, and then click Next.
4. Select the type of disc you want to use, and then 
clickNext.
The software examines the image and displays the 
number of blank discs needed to create your recovery 
discs.
5. Insert the first disc and follow the on-screen instructions.
Reinstalling software programs and drivers
If a program or driver preinstalled at the factory is 
accidentally erased or is damaged, the Recovery Manager 
tool allows you to reinstall it.
✎
Software not provided with this computer must be reinstalled from 
the disc provided by the manufacturer or be downloaded from the 
manufacturer’s Web site.
✎
Before reinstalling the program, be sure it is fully uninstalled.
The Recovery Manager tool replaces corrupted system files 
and reinstalls deleted system files within the program.
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							4–6 Quick Reference
Backup and recovery
Expect the following results when using this tool:
■In most cases, if the program you are reinstalling is still on 
your computer, the reinstallation process does not affect 
your personal settings.
■In all cases, if a program has been deleted from your 
computer, the reinstallation process reinstalls the program 
or utility to the factory image but cannot restore your 
personal settings.
Reinstalling a preinstalled program or driver
1. Remove the program or driver:
✎In some cases, drivers are not listed in the Programs 
and Features list. If the driver is not listed, it does not 
need to be removed.
a. Select Start > Control Panel > Programs > Uninstall a 
program.
b. Right-click the program or driver you want to remove, 
and then click Uninstall.
2. Reinstall a program or driver:
a. Select Start > All Programs > Recovery Manager > 
Recovery Manager.
The Recovery Manager tool opens.
b. Click Advanced Options.
c. Click either Software program re-installation or 
Hardware driver re-installation, and then click Next.
d. Follow the on-screen instructions.
e. Restart the computer if prompted.
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							Quick Reference 4–7
Backup and recovery
Reinstalling a program from a disc
1. Insert the disc into the optical drive.
2. When the installation wizard opens, follow the 
installation instructions on the screen.
3. Restart the computer if prompted.
Performing a recovery
Recovery Manager software allows you to repair or restore 
the system if you experience system failure or instability. 
Recovery Manager works from recovery discs that you create 
or from a dedicated recovery partition on the hard drive.
✎
Windows has its own built-in repair features, such as System 
Restore and driver roll-back capabilities. If you have not already 
tried these features, try them before using Recovery Manager.
✎
Recovery Manager only recovers software that was preinstalled 
at the factory. Software not provided with this computer must 
be reinstalled from the disc provided by the manufacturer or be 
downloaded from the manufacturer’s Web site.
Recovering from the recovery discs
To restore the system from the recovery discs, follow these 
steps:
1. Back up all personal files.
2. Insert the first recovery disc into the optical drive and 
restart the computer.
3. Follow the on-screen instructions.
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							4–8 Quick Reference
Backup and recovery
Recovering from the partition on the hard drive
You can perform a recovery from the partition on the hard 
drive from either the Start button or 
f11.
To restore the system from the partition, follow these steps:
1. Access the Recovery Manager tool in either of the 
following ways:
❏Select Start > All Programs > Recovery Manager > 
Recovery Manager.
❏Restart the computer and press f11 while the “Press 
 for recovery” message is displayed on the 
screen. Then use the arrow keys to select Recovery 
Manager.
The Recovery Manager tool opens.
2. Cl ick  Advanced Options.
3. Click System Recovery, and then click Next.
4. Follow the on-screen instructions to complete the system 
recovery.
Deleting the recovery partition on the hard drive
The Recovery Manager Advanced Options menu allows you 
to increase space on the hard drive by deleting the recovery 
partition.
ÄCAUTION: After you create the recovery discs, you can increase space 
on the hard drive by deleting the recovery partition. However, doing this is 
not recommended. If you delete this partition, you will lose any information 
that is on the partition, including the Recovery Manager software. 
Thereafter, you must use the recovery discs to access the Recovery 
Manager software.
When you delete this partition, you lose any information that 
is on the partition, including the Recovery Manager software 
itself. Thereafter, you must use the recovery discs to access 
Recovery Manager.
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