HP Pavilion Dv6400 Entertainment Notebook Pc Series Quick Start Guide

Quick Reference 3–5
Troub l es h o o t i n g
■Turn on the device as instructed in the device user guide. 
Some devices may not be powered by the computer, and 
must be turned on before the computer is turned on.
■Check the following conditions:
❏All device connections are secure.
❏The device is receiving electrical power.
❏The device, especially if it is an older one, is 
compatible with the operating system. For 
compatibility information, refer to the device 
manufacturer’s Web site.
❏The correct...

3–6 Quick Reference
Troubleshooting
Contacting technical support
If you are unable to find the help you need by using Help 
and Support, you may need to contact technical support.
For the fastest possible resolution of your problem, have the 
computer and the following information available when 
you call or e-mail:
■Product name located on the display or keyboard.
■Serial number (s/n) listed on the service tag. 
❏The service tag label is on the bottom of the computer. 
❏To display the service tag...

Quick Reference 4–1
4
Backup and recovery
Tools provided by the operating system and Recovery 
Manager software are designed to help you with the 
following tasks for safeguarding your information and 
restoring it in case of a system failure:
■Backing up your information regularly to protect your 
important system files.
■Making a set of recovery discs (Recovery Manager 
software feature). Recovery discs are used to start up 
(boot) your computer and restore the operating system 
and software programs...

4–2 Quick Reference
Backup and recovery
Backing up your information
When to back up
■On a regularly scheduled basis
✎Set reminders to back up your information regularly.
■
Before the computer is repaired or restored
■Before you add or modify hardware or software
Backup suggestions
■Create system restore points using the Windows System 
Restore feature.
■Store personal files in the Documents folder and back up 
these folders periodically.
■Back up templates stored in their associated programs.
■Save...

Quick Reference 4–3
Backup and recovery
Using system restore points
When you back up your system, you are creating a system 
restore point. A system restore point allows you to save and 
name a snapshot of your hard drive at a specific point in 
time. You can then recover back to that point if you want to 
reverse subsequent changes made to your system.
✎
Recovering to an earlier restore point does not affect data files 
saved or e-mails created since the last restore point.
When to create restore...

4–4 Quick Reference
Backup and recovery
Restoring to a previous date and time
To revert to a restore point (created at a previous date and 
time), when the computer was functioning optimally, follow 
these steps:
1. S e l e c t  Start > Control Panel > System and Maintenance > 
System.
2. In the left pane, click System protection.
3. Click the System protection tab.
4. Click the System Restore button, and then click Next.
The System Restore window opens.
5. Follow the on-screen instructions.
Creating...

Quick Reference 4–5
Backup and recovery
■Number each disc before inserting it into the computer 
optical drive.
■If necessary, you can exit the program before you have 
finished creating the recovery discs. The next time you 
open Recovery Manager, you will be prompted to 
continue the disc creation process.
To create a set of recovery discs, follow these steps:
1. S e l e c t  Start > All Programs > Recovery Manager > 
Recovery Manager.
The Recovery Manager tool opens.
2. Cl ick  Advanced Options.
✎If...

4–6 Quick Reference
Backup and recovery
Expect the following results when using this tool:
■In most cases, if the program you are reinstalling is still on 
your computer, the reinstallation process does not affect 
your personal settings.
■In all cases, if a program has been deleted from your 
computer, the reinstallation process reinstalls the program 
or utility to the factory image but cannot restore your 
personal settings.
Reinstalling a preinstalled program or driver
1. Remove the program or...

Quick Reference 4–7
Backup and recovery
Reinstalling a program from a disc
1. Insert the disc into the optical drive.
2. When the installation wizard opens, follow the 
installation instructions on the screen.
3. Restart the computer if prompted.
Performing a recovery
Recovery Manager software allows you to repair or restore 
the system if you experience system failure or instability. 
Recovery Manager works from recovery discs that you create 
or from a dedicated recovery partition on the hard drive.
✎...

4–8 Quick Reference
Backup and recovery
Recovering from the partition on the hard drive
You can perform a recovery from the partition on the hard 
drive from either the Start button or 
f11.
To restore the system from the partition, follow these steps:
1. Access the Recovery Manager tool in either of the 
following ways:
❏Select Start > All Programs > Recovery Manager > 
Recovery Manager.
❏Restart the computer and press f11 while the “Press 
 for recovery” message is displayed on the 
screen. Then use...