HP Pavilion 17 G000 Notebook Pc Series Touch Manual

							Use the following tips for creating and saving passwords:
●
To reduce the risk of being locked out of the computer, record each password and store it in a secure
place away from the computer. Do not store passwords in a file on the computer.
●
When creating passwords, follow requirements set by the program.
●
Change your passwords at least every three months.
●
An ideal password is long and has letters, punctuation, symbols, and numbers.
●
Before you send your computer for service, back up your files, delete confidential files, and then
remove all password settings.
For additional information about Windows passwords, such as screen-saver passwords, select Start > Help
and Support.
Setting Windows passwords
Password Function
User password Protects access to a Windows user account.
Administrator password Protects administrator-level access to computer contents.
NOTE:This password cannot be used to access Setup Utility
(BIOS) contents.
Setting Setup Utility (BIOS) passwords
Password Function
Administrator password●
Must be entered each time you access Setup Utility (BIOS).
●
If you forget your administrator password, you cannot
access Setup Utility (BIOS).
NOTE:The administrator password can be used in place of the
power-on password.
NOTE:Your administrator password is not interchangeable with
an administrator password set in Windows, nor is it displayed as it
is set, entered, changed, or deleted.
NOTE:If you enter the power-on password at the first password
check, you must enter the administrator password to access
Setup Utility (BIOS).
Power-on password●
Must be entered each time you turn on or restart the
computer, or exit Hibernation.
●
If you forget your power-on password, you cannot turn on
or restart the computer, or exit Hibernation.
NOTE:The administrator password can be used in place of the
power-on password.
NOTE:A power-on password is not displayed as it is set,
entered, changed, or deleted.
To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
Using passwords 41 
						

							1.To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
2.Use the arrow keys to select Security, and then follow the on-screen instructions.
Your changes take effect when the computer restarts.
Using Internet security software
When you use your computer to access email, a network, or the Internet, you potentially expose your
computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet
security software that includes antivirus and firewall features may be preinstalled on your computer as a trial
offer. To provide ongoing protection against newly discovered viruses and other security risks, security
software must be kept up to date. It is strongly recommended that you upgrade the security software trial
offer or purchase the software of your choice in order to fully protect your computer.
Using antivirus software
Computer viruses can disable programs, utilities, or the operating system, or cause them to function
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage
they have caused.
To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
An antivirus program may be preinstalled on your computer. It is strongly recommended that you use the
antivirus program of your choice in order to fully protect your computer.
For more information about computer viruses, type viruses in the Search box in Help and Support.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you
install on your computer and/or network, or it can be a combination of both hardware and software.
There are two types of firewalls to consider:
●
Host-based firewalls—Software that protects only the computer it is installed on.
●
Network-based firewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared
with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance. For more information, see 
Updating programs and
drivers on page 37.
Installing critical security updates
CAUTION:Microsoft sends out alerts regarding critical updates. To protect the computer from security
breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.
You can choose whether updates are installed automatically. To change the settings, select Start > Control
Panel > System and Security > Windows Update >Change settings, and then follow the on-screen
instructions.
42 Chapter 8   Securing your computer and information 
						

							Installing HP and third-party software updates
HP recommends that you regularly update the software and drivers that were originally installed on your
computer. To download the latest versions, go to 
http://www.hp.com/support. At this location, you can also
register to receive automatic update notifications when they become available.
If you have installed third-party software after you purchased your computer, regularly update the software.
Software companies provide software updates to their products to correct security problems and improve
functionality of the software.
Using HP Touchpoint Manager (select models only)
HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and
secure their company assets. HP Touchpoint Manager helps protect devices against malware and other
attacks, monitors device health, and enables customers to reduce time spent solving end-user device and
security issues. Customers can quickly download and install the software, which is highly cost effective
relative to traditional in-house solutions.
Securing your wireless network
When you set up a WLAN or access an existing WLAN, always enable security features to protect your
network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not
provide any security.
Backing up your software applications and information
Regularly back up your software applications and information to protect them from being permanently lost
or damaged through a virus attack or a software or hardware failure. For more information, see 
Backing up,
restoring, and recovering on page 48.
Using an optional security cable
A security cable, which is purchased separately, is designed to act as a deterrent, but it may not prevent the
computer from being mishandled or stolen. Security cables are only one of several methods that should be
employed as part of a complete security solution to help maximize theft protection.
The security cable slot on your computer may look slightly different from the illustration in this section. For
the location of the security cable slot on your computer, see 
Getting to know your computer on page 3.
1.Loop the security cable around a secured object.
2.Insert the key (1) into the security cable lock (2).
Using HP Touchpoint Manager (select models only) 43 
						

							3.Insert the security cable lock into the security cable slot on the computer (3), and then lock the security
cable lock with the key.
4.Remove the key and keep it in a safe place.
44 Chapter 8   Securing your computer and information 
						

							9 Using Setup Utility (BIOS) and HP PC
Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE:Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
Updating the BIOS
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
To use Setup Utility (BIOS):
1.Start Setup Utility (BIOS).
2.Use the arrow keys to select Main, and then make note of your current BIOS version.
3.To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select
Exit > Exit Discarding Changes, and then press enter.
To check for later BIOS versions, see 
Downloading a BIOS update on page 46.
Starting Setup Utility (BIOS) 45 
						

							Downloading a BIOS update
CAUTION:To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.Select Start, type hp support assistant, and then select the HP Support Assistant program.
2.Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3.At the download area, follow these steps:
a.Identify the BIOS update that is later than the BIOS version currently installed on your computer. If
the update is more recent than your BIOS version, make a note of the date, name, or other
identifier. You may need this information to locate the update later, after it has been downloaded
to your hard drive.
b.Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE:If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1.Open Windows Explorer by selecting Start > Computer.
2.Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.Using the hard drive path you recorded earlier, open the folder that contains the update.
4.Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.Complete the installation by following the on-screen instructions.
NOTE:After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
46 Chapter 9   Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) 
						

							To start HP PC Hardware Diagnostics UEFI:
1.Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.Connected USB drive
NOTE:To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see 
Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 47.
b.Hard drive
c.Setup Utility (BIOS)
2.When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE:If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version:
1.Go to 
http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specific product:
1.Go to 
http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2.Click Drivers & Downloads.
3.In the text box, enter the product name, and then click Go.
– or –
Click Find now to let HP automatically detect your product.
4.Select your computer model, and then select your operating system.
5.In the Diagnostic section, click HP UEFI Support Environment.
Click Download, and follow the on-screen instructions to select and download the UEFI version you
want.
Using HP PC Hardware Diagnostics (UEFI) 47 
						

							10 Backing up, restoring, and recovering
Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.
Creating backups
1.Use HP Recovery Manager to create recovery media immediately after you set up the working
computer.
2.As you add hardware and software programs, create system restore points.
3.As you add photos, video, music, and other personal files, create a backup of your system and personal
information.
Creating recovery media to recover the original system
After you successfully set up the computer, you should create recovery discs or a recovery flash drive using
HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a system
recovery should the hard drive become corrupted. A system recovery reinstalls the original operating system,
and then configures the settings for the default programs.
What you need to know
●
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in
a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for the
flash drive or the number of blank DVD discs that will be required.
Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. Do not use rewriteable discs such as CD
±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they are not compatible
with HP Recovery Manager software.
●
If your computer does not include an integrated optical drive, you can use an optional external optical
drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your
computer from the HP website. If you use an external optical drive, it must be connected directly to a
USB port on the computer, not to a USB port on an external device, such as a USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
Store the recovery media in a safe location, separate from the computer.
●
If necessary, you can exit the program before you have finished creating the recovery media. The next
time you open HP Recovery Manager, you will be prompted to continue the process.
48 Chapter 10   Backing up, restoring, and recovering 
						

							Creating the recovery media
1.Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow
the action to continue, if prompted.
2.Click Recovery Media Creation.
3.Follow the on-screen instructions to continue.
To recover, see 
Recovering the original system using HP Recovery Manager on page 51.
Creating system restore points
A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a
specific time. A restore point contains information such as registry settings that Windows uses. Restoring to
a previous restore point allows you to reverse changes that have been made to the system since the restore
point was created.
Restoring to an earlier system restore point does not affect data files saved or emails created since the last
restore point, but it does affect software you may have installed.
For example, if you download a photo from a digital camera and then restore the computer to the state it was
on the previous day, the photo remains on the computer.
However, if you install photo viewing software and then restore your computer to the state it was on the
previous day, the software will be uninstalled, and you wont be able to use it.
What you need to know
●
If you restore to a restore point and then change your mind, you can undo the restoration.
●
You should create system restore points:
◦
Before you add or change software or hardware
◦
Periodically, whenever the computer is running normally
●
System Restore also saves shadow copies of files that have been changed since the last restore point
was created. For more information about using shadow copies to restore, see Help and Support.
Creating a system restore point
1.Select Start > Control Panel > System and Security > System.
2.In the left pane, click System Protection.
3.Click the System Protection tab.
4.Click Create, and follow the on-screen instructions.
To restore, see 
Restoring to a previous system restore point on page 51.
Backing up system and personal information
Your computer stores information that is important to you, such as files, emails, and photos, and you will
want to keep that information even if you download a virus or the system stops working properly. How
completely you are able to recover your files depends on how recent your backup is. As you add new
software and data files, you should create backups on a regular basis.
Creating backups 49 
						

							Tips for a successful backup
●
Number backup discs before inserting them into the optical drive.
●
Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders
periodically.
●
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings.
The screen shot can be a time-saver if you have to re-enter your preferences.
To create a screen shot:
1.Display the screen you want to save.
2.Copy the screen image:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3.Open a word-processing document or graphics editing program, and then select Edit > Paste. The
screen image is added to the document.
4.Save and print the document.
What you need to know
●
You can back up your information to an optional external hard drive, a flash drive, a network drive, or
discs.
●
Connect the computer to AC power during backups.
●
Allow enough time for the backup. Depending on files sizes, it may take more than an hour.
●
Verify the amount of free space on your backup storage device before you back up.
●
You should back up:
◦
Before adding or changing software or hardware.
◦
Before the computer is repaired or restored.
◦
On a regular schedule to be sure you have recent copies of personal information.
◦
After you add many files—for example, if you saved videos from a birthday party.
◦
Before using antivirus software to remove a malicious program.
◦
After adding information that is hard to replace, such as pictures, videos, music, project files, or
data records.
Creating a backup using Windows Backup and Restore
Windows allows you to back up files using Windows Backup and Restore. You can select the level you want to
back up, from individual folders to drives. The backups are compressed to save space. To back up:
1.Select Start > Control Panel > System and Security > Backup and Restore.
2.Follow the on-screen instructions to schedule and create a backup.
NOTE:Windows includes the User Account Control feature to improve the security of the computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.
To restore, see Restoring specific files using Windows Backup and Restore on page 51.
50 Chapter 10   Backing up, restoring, and recovering