HP Pavilion 17 G000 Notebook Pc Series Touch Manual

							Replacing a user-replaceable battery
Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not charging
properly or when the battery storage capacity has reached a weak condition. If the battery is possibly
covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for
more information about ordering a replacement battery.
Running on external AC power
For information about connecting to AC power, refer to the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to AC external power with an
approved AC adapter or an optional docking/expansion device.
WARNING!To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
Connect the computer to external AC power under any of the following conditions:
WARNING!Do not charge the computer battery while you are onboard aircraft.
●
When charging or calibrating a battery
●
When installing or modifying system software
●
When writing information to a disc (select models only)
●
When running Disk Defragmenter on computers with internal hard drives
●
When performing a backup or recovery
When you connect the computer to external AC power:
●
The battery begins to charge.
●
The screen brightness increases.
●
The power meter icon on the Windows desktop changes appearance.
When you disconnect external AC power, the following events occur:
●
The computer switches to battery power.
●
The screen brightness automatically decreases to save battery life.
●
The power meter icon on the Windows desktop changes appearance.
Troubleshooting power problems
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC
power:
●
The computer does not turn on.
●
The display does not turn on.
●
The power lights are off.
To test the AC adapter:
Running on external AC power 31 
						

							1.Shut down the computer.
2.Connect the AC adapter to the computer and to the power cord, and then plug the power cord into an AC
outlet.
3.Turn on the computer.
●
If the power lights turn on, the AC adapter is working properly.
●
If the power lights remain off, check the connection from the AC adapter to the computer and the
connection from the power cord to the AC outlet to be sure that the connections are secure.
●
If the connections are secure and the power lights remain off, the AC adapter is not functioning
and should be replaced.
Contact support for information about obtaining a replacement AC power adapter.
Shutting down the computer
CAUTION:Unsaved information is lost when the computer shuts down.
The Shut down command closes all open programs, including the operating system, and then turns off the
display and computer.
Shut down the computer under any of the following conditions:
●
When you need to replace the battery or access components inside the computer
●
When you are connecting an external hardware device that does not connect to a USB or video port
●
When the computer will be unused and disconnected from external power for an extended period
Although you can shut down the computer with the power button, the recommended procedure is to use the
Windows Shut down command:
NOTE:If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or Hibernation before
shutdown is possible.
1.Save your work and close all open programs.
2.Select Start > Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
●
Press ctrl+alt+delete, and then click the Shut down icon on the display.
●
Press and hold the power button for at least 5 seconds.
●
Disconnect the computer from external power.
●
On models with a user-replaceable battery, remove the battery.
32 Chapter 6   Managing power 
						

							7 Maintaining your computer
It is important to perform regular maintenance to keep your computer in optimal condition by using tools like
Disk Defragmenter and Disk Cleanup. This chapter also includes ways to update programs and drivers, steps
to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools
such as Disk Defragmenter and Disk Cleanup.
Handling drives
Observe these precautions when handling drives:
●
Before removing or installing a drive, shut down the computer. If you are unsure whether the computer
is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down through the
operating system.
●
Before handling a drive, discharge static electricity by touching the unpainted metal surface of the
drive.
●
Do not touch the connector pins on a removable drive or on the computer.
●
Do not use excessive force when inserting a drive into a drive bay.
●
When the battery is the only source of power, be sure that the battery is sufficiently charged before
writing to media.
●
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging
and label the package “FRAGILE.”
●
Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-
through devices and security wands. Airport conveyer belts and similar security devices that check
carry-on baggage use X-rays instead of magnetism and do not damage drives.
●
Remove media from a drive before removing the drive from the drive bay, or traveling with, shipping, or
storing a drive.
●
Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write
process is sensitive to vibration.
●
Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the
screen to clear, or properly disconnect the external hard drive.
Using HP 3D DriveGuard (select models only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:
●
You drop the computer.
●
You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
Improving performance 33 
						

							NOTE:Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard
protection.
NOTE:A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP 3D
DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by
HP 3D DriveGuard.
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or
the drive in a secondary hard drive bay (select models only) is parked. To determine whether a drive is
currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at
the far right of the taskbar.
Using Disk Defragmenter
As you use your computer over time, the files on the hard drive become fragmented. A fragmented drive
means data on your drive is not contiguous (sequential) and, because of this, the hard drive works harder to
locate files, thus slowing down the computer. Disk Defragmenter consolidates (or physically reorganizes) the
fragmented files and folders on the hard drive so that the system can run more efficiently.
NOTE:It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. However, depending on the size of your hard
drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete.
HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run
on a monthly schedule, but you can defragment your computer manually at any time.
To run Disk Defragmenter:
1.Connect the computer to AC power.
2.Select Start > All Programs > Accessories > System Tools > Disk Defragmenter.
3.Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space
and help the computer run more efficiently.
To run Disk Cleanup:
1.Select Start > All Programs > Accessories > System Tools > Disk Cleanup.
2.Follow the on-screen instructions.
Adding or replacing memory modules
Adding memory can help improve your computers performance. Your computer is like your physical work
area. The hard drive is the filing cabinet where you store your work and the memory is the desk where you
work. When your memory isn’t big enough to hold all your work easily, like a desk overflowing with work,
your productivity slows down. A great solution to improve performance is to expand the amount of memory
you have in your computer.
34 Chapter 7   Maintaining your computer 
						

							The computer has two memory module slots. The memory module slots are located on the bottom of the
computer under the hard drive cover. The memory capacity of the computer can be upgraded by adding a
memory module or replacing the existing memory module in one of the memory module slots.
NOTE:Before adding or replacing a memory module, make sure the computer has the most recent BIOS
version, and update the BIOS if needed. See 
Updating the BIOS on page 45.
CAUTION:Failure to update the computer to the latest BIOS prior to installing or replacing a memory
module may result in various system problems.
WARNING!To reduce the risk of electric shock and damage to the equipment, unplug the power cord and
remove all batteries before installing a memory module.
CAUTION:Electrostatic discharge (ESD) can damage electronic components. Before beginning any
procedure, ensure that you are discharged of static electricity by touching a grounded metal object.
NOTE:To use a dual-channel configuration with a second memory module, be sure that both memory
modules are identical.
To add or replace a memory module:
CAUTION:To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory module
while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power
button. Then shut down the computer through the operating system.
1.Save your work and shut down the computer.
2.Disconnect all external devices connected to the computer.
3.Unplug the power cord from the AC outlet.
4.Turn the computer upside down on a flat surface.
5.Remove the battery from the computer (see 
Managing power on page 26).
6.Remove the service door from the computer.
7.If you are replacing a memory module, remove the existing memory module:
a.Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
Improving performance 35 
						

							b.Grasp the edge of the memory module (2), and then gently pull the module out of the memory
module slot.
CAUTION:To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
8.Insert a new memory module:
CAUTION:To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
a.Align the notched edge (1) of the memory module with the tab in the memory module slot.
b.With the memory module at a 45-degree angle from the surface of the memory module
compartment, press the module into the memory module slot (2) until it is seated.
c.Gently press the memory module (3) down, applying pressure to both the left and right edges of
the module, until the retention clips snap into place.
CAUTION:To prevent damage to the memory module, be sure that you do not bend the module.
36 Chapter 7   Maintaining your computer 
						

							9.Replace the service door.
10.Replace the battery.
11.Turn the computer right-side up, and then reconnect external power and external devices.
12.Turn on the computer.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates
can resolve issues and bring new features and options to your computer. Technology is always changing, and
updating programs and drivers allows your computer to run the latest technology available. For example,
older graphics components might not work well with the most recent gaming software. Without the latest
driver, you would not be getting the most out of your equipment.
Go to 
http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
register to receive automatic update notifications when they become available.
Cleaning your computer
Use the following products to safely clean your computer:
●
Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable
wipes, which come in a variety of brands).
●
Alcohol-free glass-cleaning fluid
●
Water with mild soap solution
Updating programs and drivers 37 
						

							●
Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
●
Static-free cloth wipes
CAUTION:Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure
that a cleaning product is safe for your computer, check the product contents to make sure that ingredients
such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the
product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING!To prevent electric shock or damage to components, do not attempt to clean your computer
while it is turned on.
●
Turn off the computer.
●
Disconnect AC power.
●
Disconnect all powered external devices.
CAUTION:To prevent damage to internal components, do not spray cleaning agents or liquids directly on
any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display (All-in-Ones or Notebooks)
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
the display is dry before closing the display.
Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously or use an acceptable disposable wipe.
NOTE:When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Cleaning the TouchPad, keyboard, or mouse
WARNING!To reduce the risk of electric shock or damage to internal components, do not use a vacuum
cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.
CAUTION:To prevent damage to internal components, do not allow liquids to drip between the keys.
●
To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with
one of the cleaning solutions listed previously or use an acceptable disposable wipe.
●
To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.
Traveling with or shipping your computer
If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment
safe.
38 Chapter 7   Maintaining your computer 
						

							●
Prepare the computer for traveling or shipping:
◦
Back up your information to an external drive.
◦
Remove all discs and all external media cards, such as digital storage cards, from the computer.
◦
Turn off, and then disconnect all external devices.
◦
Remove any media from the drive before removing the drive from a drive bay.
CAUTION:Perform this action before shipping, storing, or traveling with a drive. This will help
reduce the risk of damage to the computer, damage to a drive, or loss of information.
◦
Shut down the computer.
●
Take along a backup of your information. Keep the backup separate from the computer.
●
When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your
luggage.
CAUTION:Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
●
If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when
you are allowed to use your computer. In-flight computer use is at the discretion of the airline.
●
If the computer will be unused and disconnected from external power for more than 2 weeks, remove
the battery and store it separately.
●
If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
●
If the computer has a wireless device installed, the use of these devices may be restricted in some
environments. Such restrictions may apply onboard aircraft, in hospitals, near explosives, and in
hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask
for authorization to use your computer before you turn it on.
●
If you are traveling internationally, follow these suggestions:
◦
Check the computer-related customs regulations for each country or region on your itinerary.
◦
Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug configurations vary.
WARNING!To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt
to power the computer with a voltage converter kit sold for appliances.
Traveling with or shipping your computer 39 
						

							8 Securing your computer and information
Computer security is essential for protecting the confidentiality, integrity, and availability of your
information. Standard security solutions provided by the Windows operating system, HP applications, the
Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks,
such as viruses, worms, and other types of malicious code.
IMPORTANT:Some security features listed in this chapter may not be available on your computer.
Computer risk Security feature
Unauthorized use of the computer●
Power-on password
Computer viruses Antivirus software
Unauthorized access to data Firewall software
Unauthorized access to Setup Utility (BIOS) settings and other
system identification informationAdministrator password
Ongoing or future threats to the computer Software updates
Unauthorized access to a Windows user account User password
Unauthorized removal of the computer Security cable lock
Locating your security software
HP Security Assistant (select models only) provides a starting location for quick access to a collection of
security software applications that are organized by task. Instead of searching for each application through
the Start menu and Control Panel, HP Security Assistant allows you to access the applications for the
following security tasks:
●
Setting up Internet and antivirus security.
●
Backing up and recovering files.
●
Managing passwords, user accounts, and parental controls.
●
Maintaining your computer and installing the latest HP and Windows updates.
●
Setting up the fingerprint reader (select models only).
To open HP Security Assistant, select Start > All Programs > Security and Protection > HP Security
Assistant.
Using passwords
A password is a group of characters that you choose to secure your computer information and to protect
online transactions. Several types of passwords can be set. For example, when you set up your computer for
the first time, you were asked to create a user password to secure your computer. Additional passwords can
be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer.
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security
feature.
40 Chapter 8   Securing your computer and information