HP Pavilion 14 V000 Notebook Pc Series User Manual

							Setting Windows passwordsPasswordFunctionUser passwordProtects access to a Windows user account.Administrator passwordProtects administrator-level access to computer contents.NOTE:This password cannot be used to access Setup 
Utility (BIOS) contents.
Setting Setup Utility (BIOS) passwords
PasswordFunctionAdministrator password●Must be entered each time you access Setup Utility 
(BIOS).
●If you forget your administrator password, you cannot 
access Setup Utility (BIOS).
NOTE:The administrator password can be used in place of 
the power-on password.NOTE:Your administrator password is not interchangeable 
with an administrator password set in Windows, nor is it 
revealed as it is set, entered, changed, or deleted.NOTE:If you enter the power-on password at the first 
password check, you must enter the administrator password 
to access Setup Utility (BIOS).Power-on password●Must be entered each time you turn on or restart the 
computer.
●If you forget your power-on password, you cannot turn 
on or restart the computer.
NOTE:The administrator password can be used in place of 
the power-on password.NOTE:A power-on password is not revealed as it is set, 
entered, changed, or deleted.
To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
1.To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press 
f10.
2.Use the arrow keys to select Security, and then follow the on-screen instructions.
Your changes take effect when the computer restarts.
Using Internet security software
When you use your computer to access email, a network, or the Internet, you potentially expose your 
computer to computer viruses, spyware, and other online threats. To help protect your computer, 
Internet security software that includes antivirus and firewall features may be preinstalled on your 
computer as a trial offer. To provide ongoing protection against newly discovered viruses and other 
security risks, security software must be kept up to date. It is strongly recommended that you upgrade 
Using Internet security software59 
						

							the security software trial offer or purchase the software of your choice in order to fully protect your 
computer.
Using antivirus software
Computer viruses can disable programs, utilities, or the operating system, or cause them to function 
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any 
damage they have caused.
To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to  date.
An antivirus program may be preinstalled on your computer. It is strongly recommended that you use 
the antivirus program of your choice in order to fully protect your computer.
For more information about computer viruses, from the Start screen, type support, and then select 
the 
HP Support Assistant app.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be 
software you install on your computer and/or network, or it can be a combination of both hardware  and software.
There are two types of firewalls to consider:
●Host-based firewalls—Software that protects only the computer it is installed on.
●Network-based firewalls—Installed between your DSL or cable modem and your home network 
to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and 
compared with a set of user-defined security criteria. Any data that does not meet those criteria is 
blocked.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to 
correct security problems and improve software performance. For more information, see 
Updating 
programs and drivers on page 55.
Installing critical security updates
CAUTION:Microsoft sends out alerts regarding critical updates. To protect the computer from 
security breaches and computer viruses, install all critical updates from Microsoft as soon as you 
receive an alert.
You can choose whether updates are installed automatically. To change the settings, from the Start 
screen, type 
control panel, and then select Control Panel. Select System and Security, select 
Windows Update, select Change settings, and then follow the on-screen instructions.
Installing HP and third-party software updates
HP recommends that you regularly update the software and drivers that were originally installed on 
your computer. To download the latest versions, go to 
http://www.hp.com/support. At this location, 
you can also register to receive automatic update notifications when they become available.
60Chapter 8   Securing your computer and information  
						

							If you have installed third-party software after you purchased your computer, regularly update the 
software. Software companies provide software updates to their products to correct security problems 
and improve functionality of the software.
Securing your wireless network
When you set up your wireless network, always enable security features. For more information, see 
Protecting your WLAN on page 17.
Backing up your software applications and information
Regularly back up your software applications and information to protect them from being permanently 
lost or damaged through a virus attack or a software or hardware failure. For more information, see 
Backing up, restoring, and recovering on page 65.
Using an optional security cable lock
A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not 
prevent the computer from being mishandled or stolen. Security cable locks are only one of several 
methods that should be employed as part of a complete security solution to help maximize theft 
protection.
The security cable slot on your computer may look slightly different from the illustration in this section. 
For the location of the security cable slot on your computer, see 
Getting to know your computer 
on page 5.
1.Loop the security cable lock around a secured object.
2.Insert the key (1) into the security cable lock (2).
3.Insert the security cable lock into the security cable slot on the computer (3), and then lock the 
security cable lock with the key.
4.Remove the key and keep it in a safe place.
Securing your wireless network61 
						

							9Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup 
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the 
computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE:Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the 
computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding  installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently 
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing 
fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1.Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 62).
2.Use the arrow keys to select Main, and then make note of your current BIOS version.
3.To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, 
select 
Exit Discarding Changes, and then press enter.
4.Select Yes.
62Chapter 9   Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)  
						

							Downloading a BIOS updateCAUTION:To reduce the risk of damage to the computer or an unsuccessful installation, download 
and install a BIOS update only when the computer is connected to reliable external power using the 
AC adapter. Do not download or install a BIOS update while the computer is running on battery 
power, docked in an optional docking device, or connected to an optional power source. During the 
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.From the Start screen, type support, and then select the HP Support Assistant app.
2.Click Updates and tune-ups, and then click Check for HP updates now.
3.Follow the on-screen instructions.
4.At the download area, follow these steps:
a.Identify the most recent BIOS update and compare it to the BIOS version currently installed 
on your computer. If the update is more recent than your BIOS, make a note of the date, 
name, or other identifier. You may need this information to locate the update later, after it 
has been downloaded to your hard drive.
b.Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your 
hard drive where the BIOS update is downloaded. You will need to access this path when 
you are ready to install the update.
NOTE:If you connect your computer to a network, consult the network administrator before 
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the 
download is complete. If no instructions are revealed, follow these steps:
1.From the Start screen, type file, and then select File Explorer.
2.Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.Using the hard drive path you recorded earlier, open the folder on your hard drive that contains 
the update.
4.Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.Complete the installation by following the on-screen instructions.
NOTE:After a message on the screen reports a successful installation, you can delete the 
downloaded file from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run 
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs 
outside the operating system so that it can isolate hardware failures from issues that are caused by 
the operating system or other software components.
Using HP PC Hardware Diagnostics (UEFI)63    
						

							To start HP PC Hardware Diagnostics UEFI:
1.Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.Connected USB drive
NOTE:To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see 
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 64.
b.Hard drive
c.BIOS
2.When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic 
test you want to run, and then follow the on-screen instructions.
NOTE:If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE:Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English 
only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1.Go to http://hp.com/go/techcenter/pcdiags.
2.Click the UEFI Download link, and then select Run.
Option 2: Support and Drivers page—Provides downloads for a specific product for earlier and later 
versions
1.Go to http://www.hp.com.
2.Point to Support, located at the top of the page, and then click Download Drivers.
3.In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4.Select your computer model, and then select your operating system.
5.In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
64Chapter 9   Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)    
						

							10Backing up, restoring, and recovering
This chapter provides information about the following processes:
●Creating recovery media and backups
●Restoring and recovering your system
Creating recovery media and backups
1.After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the 
original operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
●System Recovery—Reinstalls the original operating system and the programs that were 
installed at the factory.
●Minimized Image Recovery—Reinstalls the operating system and all hardware-related 
drivers and software, but not other software applications.
●Factory Reset—Restores the computer to its original factory state by deleting all  information from the hard drive and re-creating the partitions. Then it reinstalls the 
operating system and the software that was installed at the factory.
See Creating HP Recovery media on page 65.
2.Use the Windows tools to create system restore points and create backups of personal  information. For more information and steps, see Help and Support. From the Start screen, type 
help, and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you 
successfully set up the computer. HP Recovery media can be used to perform system recovery if the  hard drive becomes corrupted. System recovery reinstalls the original operating system and the 
software programs installed at the factory, and then configures the settings for the programs. HP 
Recovery media can also be used to customize the system or restore the factory image if you replace 
the hard drive.
●Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and 
keep them in a safe place.
●HP Recovery Manager examines the computer and determines the required storage capacity for 
the blank USB flash drive or the number of blank DVD discs that will be required.
●To create recovery discs, your computer must have an optical drive with DVD writer capability, 
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do 
not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE 
(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or 
instead you can use a high-quality blank USB flash drive. 
●If your computer does not include an integrated optical drive with DVD writer capability, but you 
would like to create DVD recovery media, you can use an external optical drive (purchased 
Creating recovery media and backups65 
						

							separately) to create recovery discs, or you can obtain recovery discs for your computer from 
support. See the 
Worldwide Telephone Numbers booklet included with the computer. You can 
also find contact information from the HP website. Go to 
http://www.hp.com/support, select your 
country or region, and follow the on-screen instructions. If you use an external optical drive, it 
must be connected directly to a USB port on the computer; the drive cannot be connected to a 
USB port on an external device, such as a USB hub.
●Be sure that the computer is connected to AC power before you begin creating the recovery  media.
●The creation process can take up to an hour or more. Do not interrupt the creation process.
●If necessary, you can exit the program before you have finished creating all of the recovery 
DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP 
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
IMPORTANT:For tablets, connect to the keyboard dock before beginning these steps (select 
models only).
1.From the Start screen, type recovery, and then select HP Recovery Manager.
2.Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 67.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your 
situation and level of expertise:
●Windows offers several options for restoring from backup, refreshing the computer, and resetting 
the computer to its original state. For more information and steps, see Help and Support. From 
the Start screen, type 
help, and then select Help and Support. 
●If you need to correct a problem with a preinstalled application or driver, use the Drivers and 
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or 
driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and 
Applications Reinstall
, and then follow the on-screen instructions.
●If you want to reset your computer using a minimized image, you can choose the HP Minimized 
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery 
media. Minimized Image Recovery installs only drivers and hardware-enabling applications. 
Other applications included in the image continue to be available for installation through the 
Drivers and Applications Reinstall option in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 67.
●If you want to recover the computer's original factory partitioning and content, you can choose 
the System Recovery option from the HP Recovery partition (select models only) or use the HP 
Recovery media that you have created. For more information, see 
Recovering using HP 
Recovery Manager on page 67. If you have not already created recovery media, see Creating 
HP Recovery media on page 65.
66Chapter 10   Backing up, restoring, and recovering  
						

							●If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery 
media to restore the factory image to the replacement drive. For more information, see 
Recovering using HP Recovery Manager on page 67.
●If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager 
offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select models only) 
on page 68.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by 
using the HP Recovery media that you created or by using the HP Recovery partition (select models 
only). If you have not already created recovery media, see 
Creating HP Recovery media on page 65.
Using HP Recovery media, you can choose from one of the following recovery options:
●System Recovery—Reinstalls the original operating system, and then configures the settings for 
the programs that were installed at the factory.
●Minimized Image Recovery (select models only)—Reinstalls the operating system and all  hardware-related drivers and software, but not other software applications.
●Factory Reset—Restores the computer to its original factory state by deleting all information 
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the 
software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image 
Recovery.
What you need to know
●HP Recovery Manager recovers only software that was installed at the factory. For software not 
provided with this computer, you must either download the software from the manufacturer's 
website or reinstall the software from the media provided by the manufacturer.
●Recovery through HP Recovery Manager should be used as a final attempt to correct computer 
issues.
●HP Recovery media must be used if the computer hard drive fails. If you have not already 
created recovery media, see 
Creating HP Recovery media on page 65.
●To use the Factory Reset option, you must use HP Recovery media. If you have not already 
created recovery media, see 
Creating HP Recovery media on page 65.
●If the HP Recovery media does not work, you can obtain recovery media for your system from 
support. See the 
Worldwide Telephone Numbers booklet included with the computer. You can 
also find contact information from the HP website. Go to 
http://www.hp.com/support, select your 
country or region, and follow the on-screen instructions.
IMPORTANT:HP Recovery Manager does not automatically provide backups of your personal 
data. Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition (select models only)
The HP Recovery partition (select models only) allows you to perform a system recovery or 
minimized image recovery without the need for recovery discs or a recovery USB flash drive. This 
type of recovery can only be used if the hard drive is still working.
Restore and recovery67  
						

							To start HP Recovery Manager from the HP Recovery partition:IMPORTANT:For tablets, connect to the keyboard dock before beginning these steps (select 
models only).
1.Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.Select Troubleshoot from the boot options menu.
3.Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your 
system does not have an HP Recovery partition or if the hard drive is not working properly.
1.If possible, back up all personal files.
2.Insert the HP Recovery media that you created, and then restart the computer.
NOTE:If the computer does not automatically restart in HP Recovery Manager, change the 
computer boot order. See 
Changing the computer boot order on page 68.
3.Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, 
which is the order of devices listed in BIOS where the computer looks for startup information. You can 
change the selection for an optical drive or a USB flash drive.
To change the boot order:
1.Insert the HP Recovery media you created.
2.Restart the computer, quickly press esc, and then press f9 for boot options.
3.Select the optical drive or USB flash drive you want to boot from.
4.Follow the on-screen instructions.
Removing the HP Recovery partition (select models only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive  space.
IMPORTANT:After you remove the HP Recovery partition, you can no longer use the Windows 
Refresh option or the Windows option to remove everything and reinstall Windows. In addition, you 
will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery 
partition. So before you remove the Recovery partition, create HP Recovery media; see 
Creating HP 
Recovery media on page 65.
Follow these steps to remove the HP Recovery partition:
1.From the Start screen, type recovery, and then select HP Recovery Manager.
2.Select Remove Recovery Partition, and then follow the on-screen instructions.
68Chapter 10   Backing up, restoring, and recovering