HP Pavilion 14 V000 Notebook Pc Series User Manual

							●When you need to replace the battery or access components inside the computer
●When you are connecting an external hardware device that does not connect to a USB or video 
port
●When the computer will be unused and disconnected from external power for an extended 
period
Although you can turn off the computer with the power button, the recommended procedure is to use 
the Windows Shut down command:
NOTE:If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or 
Hibernation before shutdown is possible by briefly pressing the power button.
1.Save your work and close all open programs.
2.From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the  charms.
3.Click Settings, click the Power icon, and then click Shut down.
– or –
Right-click the Start button in the lower-left corner of the screen, select Shut down or sign out, 
and then select 
Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try 
the following emergency procedures in the sequence provided:
●Press ctrl+alt+delete, click the Power icon, and then select Shut Down.
●Press and hold the power button for at least 5 seconds.
●Disconnect the computer from external power.
●On models with a user-replaceable battery, remove the battery.
Hybrid Graphics and AMD Dual Graphics (select models only)
Select computers are equipped with either the Hybrid Graphics feature or the AMD Dual Graphics 
feature.
NOTE:To determine whether Hybrid Graphics or AMD Dual Graphics is installed on your computer, 
see your notebook graphics processor configuration and software Help.
Both Hybrid Graphics and AMD Dual Graphics offer two modes for processing graphics:
●High Performance mode—Applications assigned to this mode run on the higher-performance 
graphics processing unit (GPU) for optimal performance.
●Power Saving mode—Applications assigned to this mode run on the lower-performance GPU to  conserve battery power.
Using Hybrid Graphics (select models only)
The Hybrid Graphics feature allows an application to run in either High Performance mode or Power Saving mode, based on the application’s graphics-processing demands. Typically, 3D and gaming 
applications run on the higher-performance GPU, and applications with lightweight graphics-
processing demands run on the lower-performance GPU. You can change the mode an application 
uses (High Performance or Power Saving) through the Hybrid Graphics control panel.
Hybrid Graphics and AMD Dual Graphics (select models only)49   
						

							NOTE:Due to hardware limitations, some applications can be run in only one of the two modes.
For more information, see your Hybrid Graphics software Help.
Using AMD Dual Graphics (select models only)
The AMD Dual Graphics feature allows the AMD accelerated processing unit (APU) and the discrete AMD graphics card to work together. When AMD Dual Graphics is enabled, graphics performance 
improves over the performance available using only one of the graphics devices. This improvement 
applies to DirectX versions 10 or 11 (DX10 and DX11) applications operating in full-screen mode. In 
windowed mode or when running non-DX10/11 applications, the system operates in a manner similar 
to Hybrid Graphics.
For more information, see the AMD Dual Graphics software Help.
50Chapter 6   Managing power  
						

							7Maintaining your computer
It is important to perform regular maintenance to keep your computer in optimal condition by using 
tools like Disk Defragmenter and Disk Cleanup. This chapter also includes ways to update programs 
and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with 
tools such as Disk Defragmenter and Disk Cleanup.
Handling drives
Observe these precautions when handling drives:
●Before removing or installing a drive, shut down the computer. If you are unsure whether the 
computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it 
down.
●Before handling a drive, discharge static electricity by touching a grounded surface.
●Do not touch the connector pins on a removable drive or on the computer.
●Do not use excessive force when inserting a drive into a drive bay.
●If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective 
packaging and label the package “FRAGILE.”
●Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport  walk-through devices and security wands. Airport conveyer belts and similar security devices 
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
●Remove media from a drive before removing the drive from the drive bay, or traveling with, 
shipping, or storing a drive.
●Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The 
write process is sensitive to vibration.
●Before you move a computer that is connected to an external hard drive, initiate Sleep and allow 
the screen to clear, or properly disconnect the external hard drive.
Using HP 3D DriveGuard (select models only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of 
the following conditions:
●You drop the computer.
●You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal 
operation.
NOTE:Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard 
protection.Improving performance51  
						

							NOTE:A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP 
3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not 
protected by HP 3D DriveGuard.
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay  and/or the drive in a secondary hard drive bay (select models only) is parked. To determine whether a 
drive is currently protected or whether it is parked, view the icon on the Windows desktop in the 
notification area, at the far right of the taskbar, or in the Mobility Center.
Using Disk Defragmenter
As you use your computer over time, the files on the hard drive become fragmented. A fragmented 
drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive 
works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or 
physically reorganizes) the fragmented files and folders on the hard drive so that the system can run  more efficiently.
NOTE:It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. However, depending on the size of 
your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour 
to complete.
HP recommends defragmenting your hard drive at least once a month. You may set Disk 
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any 
time.
To run Disk Defragmenter:
1.Connect the computer to AC power.
2.From the Start screen, type disk.
3.Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk 
space and help the computer run more efficiently.
To run Disk Cleanup:
1.From the Start screen, select disk, and then select Manage your apps to free up disk space.
2.Follow the on-screen instructions.
Adding or replacing memory modules
Adding memory can help improve your computer's performance. Your computer is like your physical 
work area. The hard drive is the filing cabinet where you store your work and the memory is the desk 
where you work. When your memory isn’t big enough to hold all your work easily, like a desk 
overflowing with work, your productivity slows down. A great solution to improve performance is to 
expand the amount of memory you have in your computer.
52Chapter 7   Maintaining your computer   
						

							The computer has either one or two memory module slots. The memory module slots are located on 
the bottom of the computer under the service door. The memory capacity of the computer can be 
upgraded by adding a memory module or replacing the existing memory module in one of the 
memory module slots.NOTE:Before adding or replacing a memory module, make sure the computer has the most recent 
BIOS version, and update the BIOS if needed. See 
Updating the BIOS on page 62.
CAUTION:Failure to update the computer to the latest BIOS prior to installing or replacing a 
memory module may result in various system problems.WARNING!To reduce the risk of electric shock and damage to the equipment, unplug the power 
cord and remove all batteries before installing a memory module.CAUTION:Electrostatic discharge (ESD) can damage electronic components. Before beginning any 
procedure, ensure that you are discharged of static electricity by touching a grounded metal object.NOTE:If you are adding or replacing the memory module in your computer with a single memory 
module, insert the memory module into the slot closest to the system board.NOTE:To use a dual-channel configuration with a second memory module, be sure that both 
memory modules are identical.
To add or replace a memory module:
CAUTION:To prevent information loss or an unresponsive system: 
Shut down the computer before adding or replacing memory modules. Do not remove a memory 
module while the computer is on, in the Sleep state, on in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the 
power button. Then shut down the computer through the operating system.
1.Save your work and shut down the computer.
2.Disconnect all external devices connected to the computer.
3.Unplug the power cord from the AC outlet.
4.Turn the computer upside down on a flat surface.
5.Remove the battery from the computer (see User-replaceable battery on page 44).
6.Remove the service door from the computer.
7.If you are replacing a memory module, remove the existing memory module:
a.Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
Improving performance53        
						

							b.Grasp the edge of the memory module (2), and then gently pull the module out of the 
memory module slot.CAUTION:To prevent damage to the memory module, hold the memory module by the 
edges only. Do not touch the components on the memory module.NOTE:To protect a memory module after removal, place it in an electrostatic-safe 
container.
8.Insert a new memory module:
CAUTION:To prevent damage to the memory module, hold the memory module by the edges 
only. Do not touch the components on the memory module.
a.Align the notched edge (1) of the memory module with the tab in the memory module slot.
b.With the memory module at a 45-degree angle from the surface of the memory module 
compartment, press the module into the memory module slot 
(2) until it is seated.
c.Gently press the memory module (3) down, applying pressure to both the left and right 
edges of the module, until the retention clips snap into place.
CAUTION:To prevent damage to the memory module, be sure that you do not bend the 
module.54Chapter 7   Maintaining your computer     
						

							9.Replace the service door.
10.Replace the battery.
11.Turn the computer right-side up, and then reconnect external power and external devices.
12.Turn on the computer.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics 
components might not work well with the most recent gaming software. Without the latest driver, you  would not be getting the most out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In 
addition, register to receive automatic update notifications when they become available.
If you would like to update your program and drivers, follow these instructions:
1.From the Start screen, type support, and then select the HP Support Assistant app.
2.Click Updates and tune-ups, and then click Check for HP updates now.
3.Follow the on-screen instructions.
Cleaning your computer
Use the following products to safely clean your computer:
Updating programs and drivers55 
						

							●Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, 
disposable wipes, which come in a variety of brands).
●Alcohol-free glass-cleaning fluid
●Water with mild soap solution
●Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
●Static-free cloth wipes
CAUTION:Avoid strong cleaning solvents that can permanently damage your computer. If you are 
not sure that a cleaning product is safe for your computer, check the product contents to make sure 
that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons 
are not included in the product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and 
cleaning agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING!To prevent electric shock or damage to components, do not attempt to clean your 
computer while it is turned on.
●Turn off the computer.
●Disconnect AC power.
●Disconnect all powered external devices.
CAUTION:To prevent damage to internal components, do not spray cleaning agents or liquids 
directly on any computer surface. Liquids dripped on the surface can permanently damage internal 
components.
Cleaning the display (All-in-Ones or Notebooks)
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be  sure that the display is dry before closing the display.
Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning 
solutions listed previously or use an acceptable disposable wipe.
NOTE:When cleaning the cover of the computer, use a circular motion to aid in removing dirt and 
debris.
Cleaning the TouchPad, keyboard, or mouse
WARNING!To reduce the risk of electric shock or damage to internal components, do not use a 
vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris 
on the keyboard surface.CAUTION:To prevent damage to internal components, do not allow liquids to drip between the 
keys.56Chapter 7   Maintaining your computer       
						

							●To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened 
with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
●To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a 
can of compressed air with a straw extension.
Traveling with or shipping your computer
If you have to travel with or ship your computer, here are some tips to keep in mind to keep your 
equipment safe.
●Prepare the computer for traveling or shipping:
◦Back up your information to an external drive.
◦Remove all discs and all external media cards, such as memory cards.
◦Turn off and then disconnect all external devices.
◦Shut down the computer.
●Take along a backup of your information. Keep the backup separate from the computer.
●When traveling by air, carry the computer as hand luggage; do not check it in with the rest of 
your luggage.
CAUTION:Avoid exposing a drive to magnetic fields. Security devices with magnetic fields 
include airport walk-through devices and security wands. Airport conveyer belts and similar 
security devices that check carry-on baggage use X-rays instead of magnetism and do not 
damage drives.
●If you plan to use the computer during a flight, listen for the in-flight announcement that tells you 
when you are allowed to use your computer. In-flight computer use is at the discretion of the 
airline.
●If you are shipping the computer or a drive, use suitable protective packaging and label the 
package “FRAGILE.”
●If the computer has a wireless device installed, the use of these devices may be restricted in 
some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, 
and in hazardous locations. If you are uncertain of the policy that applies to the use of a 
particular device, ask for authorization to use your computer before you turn it on.
●If you are traveling internationally, follow these suggestions:
◦Check the computer-related customs regulations for each country or region on your 
itinerary.
◦Check the power cord and adapter requirements for each location in which you plan to use 
the computer. Voltage, frequency, and plug configurations vary.
WARNING!To reduce the risk of electric shock, fire, or damage to the equipment, do not 
attempt to power the computer with a voltage converter kit sold for appliances.Traveling with or shipping your computer57   
						

							8Securing your computer and information
Computer security is essential for protecting the confidentiality, integrity, and availability of your 
information. Standard security solutions provided by the Windows operating system, HP applications, 
the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer 
from a variety of risks, such as viruses, worms, and other types of malicious code.
IMPORTANT:Some security features listed in this chapter may not be available on your computer.Computer riskSecurity featureUnauthorized use of the computerPower-on passwordComputer virusesAntivirus softwareUnauthorized access to dataFirewall softwareUnauthorized access to Setup Utility (BIOS) settings and 
other system identification informationAdministrator passwordOngoing or future threats to the computerSoftware updatesUnauthorized access to a Windows user accountUser passwordUnauthorized removal of the computerSecurity cable lock
Using passwords
A password is a group of characters that you choose to secure your computer information and to 
protect online transactions. Several types of passwords can be set. For example, when you set up  your computer for the first time, you were asked to create a user password to secure your computer. 
Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on 
your computer.
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows 
security feature.
Use the following tips for creating and saving passwords:
●To reduce the risk of being locked out of the computer, record each password and store it in a  secure place away from the computer. Do not store passwords in a file on the computer.
●When creating passwords, follow requirements set by the program.
●Change your passwords at least every three months.
●An ideal password is long and has letters, punctuation, symbols, and numbers.
●Before you send your computer for service, back up your files, delete confidential files, and then 
remove all password settings.
For additional information about Windows passwords, such as screen-saver passwords, from the 
Start screen, type 
support, and then select the HP Support Assistant app.
58Chapter 8   Securing your computer and information