HP Omnibook Xe3 Gf Service Manual

HP Omnibook XE3 (Technology Code GF)  Troubleshooting and Diagnostics  3-17 
Symptom Call Center: 
Suggestions 
Repair Center: 
Likely Causes 
Repair Center: 
Comments 
Modem connects, 
but transferred data 
is bad. Verify settings in Control 
Panel. Make sure parity, 
speed, word length, and stop 
bits match on sending and 
receiving modems. 
Disable error correction and 
data compression. Mini-PCI PCA.   
Modem doesn’t fax.  If using fax Class 2 in fax 
software, try Class 1. 
Close any other...

3-18  Troubleshooting and Diagnostics  HP Omnibook XE3 (Technology Code GF) 
Symptom Call Center: 
Suggestions 
Repair Center: 
Likely Causes 
Repair Center: 
Comments 
LAN/Network    
General problems.  Check cables and 
connections.  
Try connecting computer to 
another network station (if 
applicable). 
Try connecting cable to 
another computer or network 
station. If green light next to 
LAN port does not light, LAN 
cable may not be connected 
to network or network may be 
down. 
Check settings in...

HP Omnibook XE3 (Technology Code GF)  Troubleshooting and Diagnostics  3-19 
Symptom Call Center: 
Suggestions 
Repair Center: 
Likely Causes 
Repair Center: 
Comments 
Infrared    
General problems.  Make sure infrared is 
enabled in BIOS Setup. 
(Infrared is disabled by 
default.) 
Make sure default setup is 
modified as specified in 
HP Notes. 
Make sure correct drivers are 
installed. In Device Manager, 
double-click Infrared devices, 
then double-click IrDA Fast 
Infrared Port. On Advanced 
tab,...

3-20  Troubleshooting and Diagnostics  HP Omnibook XE3 (Technology Code GF) 
Symptom Call Center: 
Suggestions 
Repair Center: 
Likely Causes 
Repair Center: 
Comments 
PC card    
Miscellaneous 
problems. Remove and reinsert PC 
card. 
Restart notebook. 
Try card in other slot or in 
another computer. 
Check for conflicts or refresh 
device list in Device 
Manager. If card requires an 
IRQ, make sure one is 
available. 
Check HP Notebook web site 
for installation instructions 
and information about...

HP Omnibook XE3 (Technology Code GF)  Troubleshooting and Diagnostics  3-21 
Symptom Call Center: 
Suggestions 
Repair Center: 
Likely Causes 
Repair Center: 
Comments 
Notebook gets 
abnormally hot. Always set notebook on a flat 
surface, so air can flow freely 
around and underneath it. 
Make sure air vents are 
clear. 
Check heatsink installation. 
Games and other programs 
that drive CPU usage toward 
100% can contribute, as can 
charging battery. Heatsink.  Check heatsink for proper 
fan operation...

3-22  Troubleshooting and Diagnostics  HP Omnibook XE3 (Technology Code GF) 
Symptom Call Center: 
Suggestions 
Repair Center: 
Likely Causes 
Repair Center: 
Comments 
Notebook still on 
but stops 
responding. Press Ctrl+Alt+Del and end 
any application not 
responding. 
Slide and hold power switch 
four seconds to turn off and 
reset notebook, then press 
blue standby button to turn 
notebook back on. 
If this fails, insert a 
straightened paper clip into 
system-off switch, then press 
blue standby...

HP Omnibook XE3 (Technology Code GF)  Troubleshooting and Diagnostics  3-23 
Diagnostic Tools 
This section describes the following diagnostic tools you can use for troubleshooting and repairing the 
notebook: 
• e-DiagTools diagnostic program (below). 
• Power-on self-test (page 3-29). 
• Sycard PCCtest 450 PC Card (page 3-32). 
• Desktop/Windows Management Interface (page 3-33). 
• BIOS Setup utility (page 3-34). 
e-DiagTools Diagnostic Program 
The e-DiagTools hardware diagnostic program provides two...

3-24  Troubleshooting and Diagnostics  HP Omnibook XE3 (Technology Code GF) 
Running e-DiagTools 
1.  Restart the notebook. 
2.  When the HP logo appears, press F10 to start the diagnostic test. 
3.  When the menu appears, press Enter to run e-DiagTools. 
4.  The first time you run the program, you are prompted to select the language for the program. 
5.  Press F2 to proceed with the basic tests. 
  You can also proceed directly to the advanced tests from this point by pressing Ctrl-F9 (in which 
case...

HP Omnibook XE3 (Technology Code GF)  Troubleshooting and Diagnostics  3-25 
15. Optional: Open the Support Ticket. In Windows, click Start, Programs (or All Programs), 
HP e-DiagTools, e-DiagTools for Windows. 
16.  Click View to display the Support Ticket. 
17.  To add information about the problem, click Comments and type the information, then click OK. 
  To save or print the Support Ticket, click Save As or Print. 
Note that the parallel port test is more thorough if you connect a loop-back...

3-26  Troubleshooting and Diagnostics  HP Omnibook XE3 (Technology Code GF) 
Interpreting the Results 
The following table lists test groups, error codes, and suggestions for follow-up actions. Consider 
these suggestions in combination with other troubleshooting information. 
  Table 3-3. e-DiagTools Error Codes 
Code Suggestions 
System Tests 
0001h – 
0008h Make sure the CPU module is seated properly. 
Replace the CPU module. 
0009h  Replace the CPU module. Replace the 
motherboard. 
0010h – 
0016h...