HP Omnibook Xe3 Gf Service Manual
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HP Omnibook XE3 (Intel CPU Version: Technology Code GF) Service Manual
ii HP Omnibook XE3 (Technology Code GF) Notice In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein. Consumer transactions in Australia and the United Kingdom: The above disclaimers and limitations shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the statutory rights of Consumers. © Copyright Hewlett-Packard Company 2000–2001. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. The programs that control this product are copyrighted and all rights are reserved. Reproduction, adaptation, or translation of those programs without prior written permission of Hewlett-Packard Co. is also prohibited. Portions of the programs that control this product may also be copyrighted by Microsoft Corporation, Phoenix Technologies, Ltd., ESS, S3 Incorporated, Accton, Trident Microsystems Incorporated, Acer Laboratories Incorporated, and Adobe Systems Incorporated. See the individual programs for additional copyright notices. This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. Microsoft®, MS-DOS®, and Windows® are U.S. registered trademarks of Microsoft Corporation. Pentium® and the Intel Inside logo are U.S. registered trademarks and MMX, Celeron™, and SpeedStep™ are U.S. trademarks of Intel Corporation. TrackPoint™ is a U.S. trademark of International Business Machines. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. All certifications may not be completed at product introduction. Check with your HP reseller for certification status. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer. Hewlett-Packard Company Mobile Computing Division 19310 Pruneridge Ave. Cupertino, CA 95014, U.S.A. Edition History Edition 1......................... August 2000 Edition 2.................... November 2001
HP Omnibook XE3 (Technology Code GF) iii Contents Product Information ...................................................................................................... 1-1 Technology Codes ......................................................................................................................... 1-3 Features ......................................................................................................................................... 1-4 Operation ....................................................................................................................................... 1-7 Turning the Notebook On and Off ......................................................................................... 1-7 Checking the Notebook’s Status ............................................................................................ 1-8 Using Fn Hot Keys ............................................................................................................... 1-10 Resetting the Notebook ........................................................................................................ 1-11 Using the CD/DVD Player (selected models) ...................................................................... 1-12 Specifications .............................................................................................................................. 1-13 Hardware Specifications....................................................................................................... 1-13 Internal Design ............................................................................................................................ 1-16 Removal and Replacement ............................................................................................ 2-1 Disassembly Flowchart.................................................................................................................. 2-2 Removing the Battery (User-Replaceable) .................................................................................... 2-4 Removing an SDRAM Module (User-Replaceable) ..................................................................... 2-5 Removing the Mini-PCI PCA (selected models) (User-Replaceable) .......................................... 2-6 Replacing Small Parts (User-Replaceable) ................................................................................... 2-7 Removing the Keyboard Cover (HP Authorized Service Providers Only) ................................... 2-8 Removing the Keyboard (HP Authorized Service Providers Only) ............................................ 2-10 Removing the Hard Disk Drive (HP Authorized Service Providers Only) ................................. 2-12 Removing the Display Assembly (HP Authorized Service Providers Only) .............................. 2-16 Removing the Top Case (HP Authorized Service Providers Only) ............................................ 2-19 Removing the CD Player PCA (selected models) (HP Authorized Service Providers Only) ..... 2-21 Removing the Hinge Saddle Set (HP Authorized Service Providers Only) ................................ 2-22 Removing the Heatsink Assembly (with Fan) (HP Authorized Service Providers Only) ........... 2-24 Removing the CPU Module (HP Authorized Service Providers Only) ...................................... 2-26 Removing the Floppy Disk Drive (HP Authorized Service Providers Only) .............................. 2-29 Removing the CD/DVD Drive (HP Authorized Service Providers Only) .................................. 2-31 Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only)............. 2-32 Reinstalling the Motherboard ............................................................................................... 2-35 Replacing the Bottom Case .................................................................................................. 2-36 Removing Notebook Components (HP Authorized Service Providers Only) ............................ 2-38 Troubleshooting and Diagnostics.................................................................................. 3-1 Troubleshooting ............................................................................................................................ 3-2 Checking for Customer Abuse ............................................................................................... 3-3 Troubleshooting the Problem ................................................................................................. 3-4 Verifying the Repair ............................................................................................................... 3-4 Suggestions for Troubleshooting............................................................................................ 3-5 Diagnostic Tools ......................................................................................................................... 3-23 e-DiagTools Diagnostic Program ......................................................................................... 3-23 Power-On Self-Test .............................................................................................................. 3-29 Sycard PCCtest 450/460 CardBus Card (Optional) ............................................................. 3-32 Desktop and Windows Management Interfaces (DMI/WMI) .............................................. 3-33 BIOS Setup Utility................................................................................................................ 3-34
iv HP Omnibook XE3 (Technology Code GF) Replaceable Parts ........................................................................................................... 4-1 Reference Information ................................................................................................... 5-1 Password Removal Policy ............................................................................................................. 5-1 Hewlett-Packard Display Quality Statement ................................................................................. 5-2 Figures Figure 1-1. Top/Right View ................................................................................................................. 1-4 Figure 1-2. Front View......................................................................................................................... 1-5 Figure 1-3. Rear/Left View .................................................................................................................. 1-5 Figure 1-4. Bottom View ..................................................................................................................... 1-6 Figure 1-5. Status Lights ...................................................................................................................... 1-8 Figure 1-6. Resetting the Notebook ................................................................................................... 1-11 Figure 1-7. Multimedia Buttons ......................................................................................................... 1-12 Figure 1-8. Replaceable Module Diagram .........................................................................................1-16 Figure 2-1. Disassembly Flow.............................................................................................................. 2-2 Figure 2-2. Removing the Battery........................................................................................................ 2-4 Figure 2-3. Removing the SDRAM Covers ......................................................................................... 2-5 Figure 2-4. Removing the Mini-PCI PCA ...........................................................................................2-6 Figure 2-5. Removing the Keyboard Cover Retaining Screws ............................................................ 2-8 Figure 2-6. Removing the Keyboard Cover .........................................................................................2-9 Figure 2-7. Loosening the Keyboard Retaining Screws..................................................................... 2-10 Figure 2-8. Disconnecting the Keyboard Cable ................................................................................. 2-11 Figure 2-9. Removing the Hard Disk Drive .......................................................................................2-13 Figure 2-10. Removing the Hard Disk Carrier................................................................................... 2-13 Figure 2-11. Removing the Display ................................................................................................... 2-17 Figure 2-12. Motherboard DIP Switches ........................................................................................... 2-18 Figure 2-13. Removing the Top Case Retaining Screws ................................................................... 2-19 Figure 2-14. Removing the Top Case ................................................................................................ 2-20 Figure 2-15. Removing the CD Player PCA ...................................................................................... 2-21 Figure 2-16. Removing the Hinge Saddle Retaining Screws ............................................................. 2-22 Figure 2-17. Removing the Hinge Saddle .......................................................................................... 2-23 Figure 2-18. Removing the Heatsink Assembly ................................................................................ 2-25 Figure 2-19. Removing the CPU Module (Pentium) ......................................................................... 2-27 Figure 2-20. Removing the CPU Module (Celeron) .......................................................................... 2-28 Figure 2-21. Removing the Floppy Disk Drive.................................................................................. 2-30 Figure 2-22. Removing the CD/DVD Drive ...................................................................................... 2-31 Figure 2-23. Removing the Motherboard........................................................................................... 2-34 Figure 2-24. Installing Docking Doors .............................................................................................. 2-36 Figure 2-25. Installing the PCMCIA Doors .......................................................................................2-37 Figure 2-26. Example of Serial Number Label .................................................................................. 2-37 Figure 3-1. Basic Troubleshooting Steps ............................................................................................. 3-2 Figure 3-2. e-DiagTools Screens — Basic and Advanced................................................................. 3-23 Figure 3-3. Parallel Loopback Connector .......................................................................................... 3-25 Figure 4-1. Exploded View .................................................................................................................. 4-2
HP Omnibook XE3 (Technology Code GF) v Tables Table 1-1. Omnibook XE3 Series Models ...........................................................................................1-1 Table 1-2. Activating Power Modes .................................................................................................... 1-7 Table 1-3. Status Lights ....................................................................................................................... 1-9 Table 1-4. Fn Hot Keys ...................................................................................................................... 1-10 Table 1-5. XE3 Series Hardware Specifications ................................................................................ 1-13 Table 1-6. XE3 Series Accessories .................................................................................................... 1-15 Table 1-7. Functional Structure.......................................................................................................... 1-17 Table 2-1. Removal Cross-Reference .................................................................................................. 2-1 Table 2-2. Required Equipment ........................................................................................................... 2-3 Table 2-3. Recommended Screw Torques ...........................................................................................2-3 Table 2-4. SDRAM Module Replacement Part Numbers .................................................................... 2-5 Table 2-5. Mini-PCI PCA Replacement Part Numbers ....................................................................... 2-6 Table 2-6. Replacing Small Parts (User-Replaceable) ......................................................................... 2-7 Table 2-7. Hard Disk Drive Replacement Part Numbers ................................................................... 2-12 Table 2-8. Motherboard Video DIP Switch Settings ......................................................................... 2-18 Table 2-9. CPU Module Replacement Part Numbers ........................................................................ 2-26 Table 2-10. Removing Notebook Components .................................................................................. 2-38 Table 3-1. Scope of Diagnostic Tools .................................................................................................. 3-5 Table 3-2. Troubleshooting Suggestions.............................................................................................. 3-6 Table 3-3. e-DiagTools Error Codes .................................................................................................. 3-26 Table 3-4. POST Terminal-Error Beep Codes ................................................................................... 3-29 Table 3-5. POST Messages ................................................................................................................ 3-30 Table 3-6. Sycard PCCtest Commands .............................................................................................. 3-32 Table 3-7. BIOS Setup Menus and Parameters .................................................................................. 3-34 Table 4-1. Replaceable Parts ................................................................................................................ 4-3 Table 4-2. Accessory Replaceable Parts .............................................................................................. 4-5 Table 4-3. Part Number Reference....................................................................................................... 4-6 Table 5-1. XE3 TFT LCD Guidelines (13.3/14.1/15.0-in XGA, 15.0-in SXGA+) ............................. 5-3
vi HP Omnibook XE3 (Technology Code GF) Introduction This manual provides reference information for servicing HP Omnibook XE3 notebook PCs. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair XE3 notebooks. The manual is self-contained, so you can follow it without having equipment available. The following table lists other sources of information about the notebook and related products. Source Address or Number Comments HP Notebook W eb Site http://www.hp.com/notebooks (European mirror: http://www.europe.hp.com/notebooks) HP Partnership W eb http://partner.americas.hp.com Restricted to Authorized Resellers only. HP Asia Pacific Channel Support Centre for DPSP Partners http://www.hp.com.au Restricted to DPSP Partners only. HP/MCD W eb Site http://www.mcd.hp.com HP’s internal web site for division information. America Online Keyword: HP Call (800) 827-6364 for membership within the US. CompuServe GO HP Call (800) 524-3388 for membership within the US. HP Support Assist CD (800) 457-1762 US and Canada. (801) 431-1587 Outside US and Canada. Microsoft W indows manual Information about W indows operating system. Microsoft W eb http://www.microsoft.com Information and updates for W indows operating systems.
HP Omnibook XE3 (Technology Code GF) Product Information 1-1 1 Product Information The Omnibook XE3 series is HP’s all-in-one business notebook computer, targeted at small- to medium-sized businesses. It combines affordability, value, ease-of-use, and quality in a convenient package that integrates easily into any SMB environment. It also incorporates several new technologies and an enhanced industrial design for greater ease-of-use, quality, and reliability. Table 1-1. Omnibook XE3 Series Models Product CPU 1 Display Hard Drive Standard SDRAM Full- featured 2 CD/DVD 3 Mini-PCI PCA 4 Battery OS 5 F3941H 6 Pentium III 1.06 GHz 15.0-in TFT XGA 20 GB 2x128 MB Yes Combo Modem/LAN 9 Li-Ion XP F3942H 6 Pentium III 1.06 GHz 15.0-in TFT SXGA+ 30 GB 2x256 MB Yes Combo Modem/LAN 9 Li-Ion XP F4310H 6 Celeron 933 MHz 14.1-in TFT XGA 10 GB 256 MB No DVD (8x) Modem/LAN 9 Li-Ion XP F4109AV 6 BTCO BTCO BTCO BTCO Yes BTCO Modem/LAN BTCO XP F4199AV 6 BTCO BTCO BTCO BTCO No BTCO Modem/LAN BTCO XP F4255AV 6 BTCO BTCO BTCO BTCO Yes BTCO Modem/LAN BTCO XP F4256AV 6 BTCO 15.0-in TFT SXGA+ BTCO BTCO Yes BTCO Modem/LAN BTCO XP F4257AV 6 BTCO 15.0-in TFT SXGA+ BTCO BTCO Yes BTCO Modem/LAN BTCO XP F3889H 6 7 Celeron 933 MHz 14.1-in TFT XGA 10 GB 2x128 MB No CD Modem NiMH XP F3963H 6 7 Celeron 866 MHz 14.1-in TFT XGA 10 GB 128 MB No CD Modem NiMH XP F3962H 6 7 Celeron 866 MHz 14.1-in TFT XGA 20 GB 2x128 MB No DVD (8x) Modem NiMH XP F3957H 6 7 Celeron 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes Combo Modem/LAN 9 Li-Ion XP F3958H 6 7 Celeron 933 MHz 14.1-in TFT XGA 20 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F3959H 6 7 Pentium III 933 MHz 14.1-in TFT XGA 20 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F3964H 6 7 Celeron 933 MHz 15.0-in TFT XGA 20 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F3960H 6 7 Pentium III 1.06 GHz 15.0-in TFT SXGA+ 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F4302HG 6 8 Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion XP F4303HG 6 8 Pentium III 1.06 GHz 15.0-in TFT XGA 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F4304H Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB No CD Modem/LAN NiMH XP F4305H Pentium III 1.06 GHz 14.1-in TFT XGA 20 GB 128 MB Yes CD-RW Modem/LAN 9 Li-Ion XP F4306H Pentium III 1.13 GHz 15.0-in TFT SXGA+ 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F3943H/HG Celeron 866 MHz 14.1-in TFT XGA 10 GB 64 MB No CD Modem/LAN NiMH 98/2K/XP F3944H/HG Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB No CD Modem/LAN NiMH 98/2K/XP F3946H Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB Yes CD Modem/LAN 9 Li-Ion 98/2K/XP F3947HT/ JT/HG/JG Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB No DVD (8x) Modem/LAN NiMH 98/2K/XP F3948H Pentium 866 MHz 14.1-in TFT XGA 10 GB 128 MB Yes CD Modem/LAN 9 Li-Ion 98/2K/XP F3949H Pentium 866 MHz 14.1-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3950H/HT/ JT/HG/JG Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3951H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes CDRW Modem/LAN 9 Li-Ion 98/2K/XP F3952H Pentium 933 MHz 15.-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3953H Pentium 933 MHz 15.0-in TFT SXGA+ 20 GB 256 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP
1-2 Product Information HP Omnibook XE3 (Technology Code GF) Product CPU 1 Display Hard Drive Standard SDRAM Full- featured 2 CD/DVD 3 Mini-PCI PCA 4 Battery OS 5 F3954H/HT/ JT/HG/JG Pentium III 1.06 GHz 14.1-in TFT XGA 20 GB 256 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3955H/HT/ JT/HG/JG Pentium III 1.06 GHz 14.1-in TFT XGA 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP F3956H/HG Pentium III 1.06 GHz 15.-in TFT XGA 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP F3961HT/JT/ HG/JG Pentium III 1.06 GHz 15.0-in TFT SXGA+ 30 GB 2x256 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP F3967H/HG Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3968H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP F4311H Celeron 866 MHz 14.1-in TFT XGA 10 GB 64 MB No CD Modem/LAN NiMH 98/2K/XP F3935H Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB No CD Modem/LAN NiMH 98/2K/XP F3936H Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB Yes CD Modem/LAN 9 Li-Ion 98/2K/XP F3937H Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3938H Pentium 866 MHz 14.1-in TFT XGA 10 GB 128 MB Yes CD Modem/LAN 9 Li-Ion 98/2K/XP F3939H Pentium 866 MHz 14.1-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3969H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3970H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes CDRW Modem/LAN 9 Li-Ion 98/2K/XP F3971H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP F3972H Pentium 933 MHz 15.-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3973H Pentium 933 MHz 15.0-in TFT SXGA+ 20 GB 256 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3974H Pentium III 1.06 GHz 14.1-in TFT XGA 20 GB 256 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3975H Pentium III 1.06 GHz 15.0-in TFT XGA 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP F3881H Pentium III 866 MHz 15.0-in TFT XGA 20 GB 256 MB Yes DVD (8x) Modem/LAN 6 Lion XP F3965H/J Celeron 866 MHz 14.1-in TFT XGA 20 GB 128 MB No CD LAN NiMH XP F3966H/J Pentium 866 MHz 14.1-in TFT XGA 20 GB 128 MB No CD LAN NiMH XP This table lists only base product configurations—custom configurations are not included. BTCO = Built To Customer Order. Units with 64 MB SDRAM will NOT support Windows XP. 1 Intel Mobile Pentium III or Intel Mobile Celeron processor. 2 Full-featured models include multimedia buttons, LCD status display, IR port, and docking-connector. Defeatured models include none of these. 3 Combo optical drive = DVD + CD-RW. 4 All modems 56K. All LAN support Ethernet 10Base-T (10 Mbps) and 100Base-T (100 Mbps). 5 OS = Windows 98 (98), Windows 2000 (2K), or Windows XP. 6 These SKUs do not have a serial port. 7 France and U.K. only. 8 Mexico only.
HP Omnibook XE3 (Technology Code GF) Product Information 1-3 Technology Codes HP does not change the name of a product every time the product’s technology changes. While this helps ensure continuing market momentum for HP products, it complicates technology deployment and support processes. To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware. This manual refers to technology code deferences where applicable. The table below shows the technology codes and the changes they signify for the products. Before downloading software or drivers or performing repairs, note the technology code for the HP notebook model. Note that the first two characters of the BIOS ID (for example, GF.M1.02) indicate the hardware technology. You can also determine the BIOS ID using the BIOS Setup Utility, or by pressing Esc during the boot process when the HP logo appears. This manual contains service information for products having the following technology codes. Technology code Product name Details GF Omnibook XE3 Pavilion N5XXXX series (X is any number 0-9) Initial platform technology. Intel processors, W indows XP operating system, cosmetic change (new lighter blue color on all plastics), second SDRAM memory access door, new IEEE 1394 port on selected models, no serial port.
1-4 Product Information HP Omnibook XE3 (Technology Code GF) Features The following illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Top/Right View 1. One-Touch buttons. 2. Power switch. 3. Status lights (left to right: power status, battery status, caps lock, num lock, scroll lock, floppy drive access, hard drive access, CD/DVD drive access). See page 1-8. 4. Pad Lock touch pad on/off button. 5. Touch pad (pointing device). 6. Scroll up/down toggle. 7. Click buttons. 8. CD, CD-RW , DVD, or CD-RW /DVD drive. 9. Built-in microphone. 10. CD/DVD eject button. 11. Standby button (blue). 12. Modem port (selected models). 13. LAN port (selected models).