HP OfficeJet Pro K850 User Manual

							Accessories
Accessories and cables
HP automatic two-sided printing accessory (duplex unit)C8258A
HP IEEE-1284 A-B Parallel Cable (2 meter)C2950A
HP IEEE-1284 A-B Parallel Cable (3 meter)C2951A
HP USB A-B (2 meter) C6518A
Print servers
HP Jetdirect 170X external print serverJ3258B
HP Jetdirect 300X external print serverJ3263A
HP Jetdirect 500x print server for Fast EthernetJ3265A
HP Jetdirect 175X external print server (USB 1.0)J6035C
HP Jetdirect en3700 Fast Ethernet external print server
(USB 2.0)J7942A
HP Jetdirect ew2400 external Fast Ethernet wired and
wireless 802.11g print server for SMBJ7951A
ENWWAccessories 93
 
						

							Supplies
Ink supplies
Ink cartridges
HP 10 BlackC4844A
HP 11 CyanC4836A
HP 11 MagentaC4837A
HP 11 YellowC4838A
HP 13 BlackC4814A
HP 13 CyanC4815A
HP 13 MagentaC4816A
HP 13 Yellow C4817A
Printheads
HP 11 BlackC4810A
HP 11 CyanC4811A
HP 11 MagentaC4812A
HP 11 Yellow C4813A
HP media
To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, HP Iron-On
Paper, or HP Greeting Cards, go to 
www.hp.com.
Choose your country/region, and then select Buy or Shopping.
94 Chapter 6   HP supplies and accessories ENWW
 
						

							7 Support and warranty
The information in Maintaining and troubleshooting suggests solutions to common problems. If your
printer is not operating properly and those suggestions did not solve your problem, try using one of
the following support services to obtain assistance.
ENWW95
 
						

							Obtaining electronic support
You can obtain support from HP from the following electronic sources:
●Web
Visit the Customer Care website on hp.com for the latest software, product, operating system,
and support information: 
www.hp.com/support/officejetprok850.
●Toolbox (Windows)
The Toolbox provides easy, step-by-step solutions to common printing problems. See 
Toolbox
(Windows).
●HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools that help you quickly identify,
diagnose, and resolve printing problems. See 
HP Instant Support.
96 Chapter 7   Support and warranty ENWW
 
						

							Obtaining HP telephone support
During the warranty period, you may obtain assistance from HP Total Care.
Before you call
To assist our HP Total Care Representatives to serve you better, prepare the following information
before calling.
1.Print the printer configuration page. See 
Understanding and printing the configuration page for
instructions on how to print this page. If the printer does not print, get the following information
ready.
●Model number and serial number. (Check the back of the printer.)
●Printer model
2.Check the operating system that you are using, such as Windows 98 SE.
3.If the printer is connected to the network, check the network operating system, such as Windows
NT Server 4.0.
4.Note how the printer is connected to your system, such as parallel, USB, or network.
5.Obtain the printer driver and version number of the printer software, such as HP Officejet Pro
K850 Series Version: 62.43.12.0. (To find the printer driver version number, open the printer
settings or properties dialog box and click the About tab.)
6.If you have a problem printing from a particular application, note the application and version
number.
HP Total Care phone numbers
In many locations, HP Total Care provides toll free telephone support during the warranty period.
However, some of the support numbers listed below may not be toll free.
For the most current list of telephone support numbers, see 
www.hp.com/support.
Country/RegionTelephone number
Algeria61 56 45 43
ArgentinaBuenos Aires: 54–11–4708–1600
Outside Buenos Aires: 0-800-555-5000
Australia1300 721 147
Out-of-warranty: 1902 910 910
Austriawww.hp.com/support
Bahrain17212049
BelgiumDutch: www.hp.com/support
French: 
www.hp.com/support
Brazil Outside Sao Paolo: 0–800-709–7751
ENWW Obtaining HP telephone support 97
 
						

							Country/RegionTelephone number
Greater Sao Paolo: (55)-11–4004–7751
CanadaMississauga Area: (905) 206-4663
1–800–474–6836
Central America & The Caribbeanwww.hp.com/support
Chile800-360–999
China021-3881 4518
800–810–3888
ColombiaBogota: 571–606–9191
01–8000–51–4746–8368
Costa Rica0-800-011-1046
Cyprus800 9 2649
Czech Republic810 222 222
Denmarkwww.hp.com/support
Dominican Republic1-800-711-2884
EcuadorAndinatel: 1-999-119 • 800–711–2884
Pacifictel: 1–800–225–528 • 800-711–2884
Egypt(02) 6910602
El Salvador800-6160
Finlandwww.hp.com/support
Francewww.hp.com/support
Germanywww.hp.com/support
GreeceInternational: + 30 210 6073603
In-Country: 801 11 22 55 47
Guatemala1-800-711–2884
Hong Kong S.A.R.2802 4098
Hungary1 382 1111
India1 600 44 7737
Indonesia+62 (21) 350 3408
Irelandwww.hp.com/support
Israel(0) 9 830 4848
Italywww.hp.com/support
Jamaica1-800-711-2884
Japan 0570-000511 (Navi Dial, Japan Domestic Only)
03-3335-9800
98 Chapter 7   Support and warranty ENWW
 
						

							Country/RegionTelephone number
Korea, Republic of1588 3003
Luxembourgwww.hp.com/support
Malaysia1800 88 8588
MexicoMexico City: 55–5258–9922
Outside Mexico City: 01-800-472–68368
Morocco22 4047 47
Netherlandswww.hp.com/support
New Zealand0800 441 147
Nigeria1 3204 999
Norwaywww.hp.com/support
Panama1-800-711-2884
Paraguay009 800 54 1 0006
Peru0-800-10111
Philippines2 867 3551
Poland22 5666 000
Portugalwww.hp.com/support
Puerto Rico1 877 232 0589
Romania(21) 315 4442
RussiaMoscow: 095 777 3284
St. Petersburg: 812 332 4240
Saudi Arabia800 897 1415
Singapore6 272 5300
Slovakia0850 111 256
South AfricaInternational: + 27 11 2589301
RSA: 086 0001030
Spainwww.hp.com/support
Swedenwww.hp.com/support
Switzerlandwww.hp.com/support
Taiwan02–8722–8000
Thailand+66 (2) 353 9000
Trinidad & Tobago1-800-711-2884
Tunisia71 89 12 22
Turkey90 216 444 71 71
Ukraine (044) 230-51-06
ENWW Obtaining HP telephone support 99
 
						

							Country/RegionTelephone number
United Arabic Emirates (UAE)600 54 47 47
United Kingdomwww.hp.com/support
United States1–800–474–6836 (1-800 HP INVENT)
Uruguay0004–054–177
VenezuelaCaracas: 58–212–278–8666
Outside of Caracas: 0–800–474–68368
Vietnam+ 84 88234530
West Africa + 351 213 17 63 80
100 Chapter 7   Support and warranty ENWW
 
						

							Hewlett-Packard limited warranty statement
HP productDuration of Limited Warranty
Software1 year
Accessories1 year
Ink cartridges6 months*
Printheads1 year*
Printer peripheral hardware (see below for details)1 year
*For more detailed warranty information, see www.hp.com/support/inkjet_warranty.
Extent of limited warranty
1.Hewlett-Packard warrants to the end-user customer that the HP products specified above will be
free from defects in materials and workmanship for the duration specified above, which duration
begins on the date of purchase by the customer.
2.For software products, HPs limited warranty applies only to a failure to execute programming
instructions. HP does not warrant that the operation of any product will be uninterrupted or error
free.
3.HPs limited warranty covers only those defects that arise as a result of normal use of the
product, and does not cover any other problems, including those that arise as a result of:
a.Improper maintenance or modification;
b.Software, media, parts, or supplies not provided or supported by HP;
c.Operation outside the products specifications;
d.Unauthorized modification or misuse.
4.For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not
affect either the warranty to the customer or any HP support contract with the customer.
However, if printer failure or damage is attributable to the use of a non-HP or refilled ink
cartridge, HP will charge its standard time and materials charges to service the printer for the
particular failure or damage.
5.If HP receives, during the applicable warranty period, notice of a defect in any product which is
covered by HPs warranty, HP shall either repair or replace the product, at HPs option.
6.If HP is unable to repair or replace, as applicable, a defective product which is covered by HPs
warranty, HP shall, within a reasonable time after being notified of the defect, refund the
purchase price for the product.
7.HP shall have no obligation to repair, replace, or refund until the customer returns the defective
product to HP.
8.Any replacement product may be either new or like new, provided that it has functionality at least
equal to that of the product being replaced.
ENWW Hewlett-Packard limited warranty statement 101
 
						

							9.HP products may contain remanufactured parts, components, or materials equivalent to new in
performance.
10
.HPs Limited Warranty Statement is valid in any country/region where the covered HP product is
distributed by HP. Contracts for additional warranty services, such as on-site service, are
available from any authorized HP service facility in countries/regions where the product is
distributed by HP or by an authorized importer.
Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS
MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR
IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,
AND FITNESS FOR A PARTICULAR PURPOSE.
Limitations of liability
1.To the extent allowed by local law, the remedies provided in this Warranty Statement are the
customers sole and exclusive remedies.
2.TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP
OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT,
OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
Local law
1.This Warranty Statement gives the customer specific legal rights. The customer may also have
other rights which vary from state to state in the United States, from province to province in
Canada, and from country/region to country/region elsewhere in the world.
2.To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement
shall be deemed modified to be consistent with such local law. Under such local law, certain
disclaimers and limitations of this Warranty Statement may not apply to the customer. For
example, some states in the United States, as well as some governments outside the United
States (including provinces in Canada), may:
a.Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory
rights of a customer (e.g. the United Kingdom);
b.Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
c.Grant the customer additional warranty rights, specify the duration of implied warranties
which the manufacturer cannot disclaim, or allow limitations on the duration of implied
warranties.
3.FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN
THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO
NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH
CUSTOMERS.
HP Inkjet Supplies - Warranty Quick Reference
102 Chapter 7   Support and warranty ENWW