HP OfficeJet Pro K550dtn User Manual

Check the media size
●Content on a page might be cut off if the document size is larger than the media that you are
using.
●Make sure the media size selected in the printer driver match the size of media loaded in the tray.
●If you are using a computer running Windows, select Emulate LaserJet Margins in the printer
driver to scale the document to fit the media size currently selected. See 
Changing print settings.
Check the margin settings
▲If the text or graphics are cut off at the edges of the page,...

Poor print quality and unexpected printouts
Poor quality printouts
Check the printheads and ink cartridges
●Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem
areas, and perform the recommended actions (see 
To print the print quality diagnostic page).
●Replace any ink cartridges that are low on ink, and try to print again. See 
Replacing the ink
cartridges.
Check the paper quality
▲The paper might be too moist or too rough. Make sure the media used meets HP...

Ink is smearing
Check the print settings
●When you print documents that use much ink, allow more time to dry before handling the
printouts. This is especially true for transparencies. In the printer driver, select the Best print
quality, and also increase the ink drying time and reduce the ink saturation using the ink volume
under the advanced features (Windows) or ink features (Mac OS). However, note that
decreasing ink saturation might give printouts a washed-out quality.
●Color documents that have...

Colors are printing as black and white
Check the print settings
▲Make sure Print in Grayscale is not selected in the printer driver.
Wrong colors are printing
Check the print settings
▲Make sure Print in Grayscale is not selected in the printer driver.
Check the printheads
▲Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem
areas, and perform the recommended actions (see 
To print the print quality diagnostic page).
Printout shows bleeding colors
Check the print...

Resolving paper-feed problems
For information on resolving jams, see Clearing jams.
Tray cannot be inserted 
●Reinsert the tray. Make sure it is aligned with the printer opening.
●Check for paper jam. See 
Clearing jams.
Another paper-feed problem is occurring
Media is not supported for the printer or tray
▲Use only media that is supported for the printer and the tray being used. See 
Understanding
specifications for supported media.
Media is not picked up from a tray
●Make sure media is loaded in the...

Pages are skewing
●Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the
trays from the printer, reload the media properly, making sure that the paper guides are properly
aligned.
●When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper
may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets
at one time.
●Make sure the rear access panel or duplex unit is properly installed....

Resolving printer management problems
This section provide solutions to common problems that involve managing the printer.
Embedded Web server cannot be opened
Check your network setup
●Make sure you are not using a phone cord or a cross cable to connect the printer to the network.
See 
Configuring the printer (Windows) or Configuring the printer (Mac OS).
●Make sure the network cable is securely connected to the printer.
●Make sure the network hub, switch, or router is turned on and working properly....

Troubleshooting installation issues
Problems printing an alignment page
When printheads are installed or replaced, the printer automatically prints a few alignment pages to
align the printheads. This process takes about 8 minutes, and the alignment pages may be discarded
after they are printed. If the printer does not print the pages, try to start the alignment process
manually (see 
To align the printheads).
Problems installing software
NOTEVisit HP website (www.hp.com/support/officejetprok550) for the...

●If the installation program cannot discover the printer, print the configuration page of the printer,
and enter the IP address listed on the configuration page during the software installation. See
Understanding the configuration page.
●Ping the printer using the IP address from an MS-DOS prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt:  
C:\Ping 123.123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP...

Check the wireless network settings
●Make sure the computers wireless card is set to the correct wireless profile. A wireless profile is
a set of network settings unique to a given network. A single wireless card might have several
wireless profiles (for example, one for a home network and one for an office network). Open the
configuration utility for the network card installed on your computer, and ensure that the profile
selected is the profile for the printers network.
●Make sure the printers network...