HP OfficeJet Pro K550 User Manual

							conducting remote diagnostics, and troubleshooting a wide variety of HP and non-HP network
peripherals.
After the software has been installed, you can gain access to it from anywhere within your intranet by
using a standard Web browser. To get more information or to download the software, go to
www.hp.com/go/webjetadmin.
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly identify,
diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
●Easy access to troubleshooting tips: Provides tips that are customized for your device.
●Resolution of specific device errors: Provides immediate access to information that can help
you resolve error messages specific to your device. To see a description of the problem, as well
as recommendations for solving or preventing the problem, click the link within the message. To
see a list of past device errors, click Alerts on the left side of the HP Instant Support page.
●Notification of device driver updates: Alerts you when there is an update for the printer driver.
A message appears on the HP Instant Support homepage; click the link within the message to
go directly to the download section of the HP website.
●Obtaining support services: Provides a list of the support services that are available for your
device.
●Managing ink and media usage (myPrintMileage): Helps you manage and forecast printer
supplies usage. 
●Self diagnostic testing for your device: Runs a diagnostic test of your device. Select Printer
on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant
Support checks the computer, and a list of configured devices appears. When you select the
device that you want to diagnose, HP Instant Support can help you with tasks, such as making
sure that you have the latest device driver available and gaining access to reports about the
device status and detailed device-diagnostic information. If any errors are detected during this
process, you are given the option to perform updates to the device drivers, or to perform detailed
diagnostic tests on the device.
●HP expert help online (Active Chat): Provides personalized help from an HP support expert
over the Web at any time. Simply submit a question or a description of your problem. Your recent
device history, system configuration, and any actions that you have attempted are automatically
forwarded to HP (upon your approval) so that you will not need to describe the problem again.
An HP support expert will respond online to solve your problem through a real-time Web chat.
●Knowledge database Use the HP knowledge database to quickly find answers to your questions.
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial number, error
conditions, and status, is sent to HP. HP respects your privacy and manages this information
according to the guidelines that are outlined in the HP Online Privacy Statement (
www.hp.com/
country/us/eng/privacy.htm).
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							NOTETo view all the data that is sent to HP, select Source (for Internet Explorer and
Opera) or Page Source (for Netscape and Mozilla Firefox) from the View menu in your Web
browser.
To gain access to HP Instant Support
▲Toolbox (Windows): Click the Information tab and click HP Instant Support.
▲Embedded Web server: In a Web browser, type the IP address assigned to the device. (The
address is listed on the configuration page. See 
Understanding the configuration page.) 
In the Other Links section of the Information or Settings tab, click HP Instant Support.
NOTEDo not bookmark the Web pages that are used to open HP Instant Support. If you
bookmark the site and connect to it by using the bookmark, the pages will not contain the
current information.
myPrintMileage
myPrintMileage is a service that HP provides to help you keep track of your device usage to help you
forecast device usage and plan the purchase of supplies.
To use myPrintMileage, you must have the following:
●Toolbox (Windows) installed
●Internet connection
●Device connected
On the myPrintMileage website, you can see the following item:
▲Print analysis, such as the amount of ink you have used, whether you use more black or color
ink, and the estimated number of pages you can print with the remaining amount of ink.
To gain access to myPrintMileage
●Embedded Web server: Click myPrintMileage in the Other Links section.
●Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the
onscreen instructions.
●Windows taskbar: Right-click the Toolbox icon in the Windows taskbar, click myPrintMileage,
and then select View my print usage.
NOTEDo not bookmark the Web pages that are used to open myPrintMileage. If you
bookmark the site and connect to it by using the bookmark, the pages will not contain the
current information.
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							Understanding the configuration page 
Use the configuration page to view current printer information, ink cartridge status, and printhead
health status; to help troubleshoot printer problems; and to verify installation of optional accessories,
such as the duplex unit. The configuration page also contains a log of recent events. If the printer is
connected to a network, an additional network configuration page prints; this page shows the
network settings for the printer.
If you need to call HP, it is often useful to print the configuration page before calling.
1.Printer Information: Shows printer information (such as the product name, model number,
serial number, and firmware version number), the accessories that are installed (such as the
duplex unit), and the number of pages printed from the trays and accessories.
2.Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges),
the part numbers and expiration dates of the ink cartridges.
3.Printhead Status: Shows the status of the printhead health, and the part numbers, first-
installation dates, and end-of-warranty dates of the printheads, as well as the accumulated ink
usage. The status options for the printhead are: good, fair, and replace. If the status is fair, then
the print quality must be monitored, but the printhead does not need to replaced. If the status is
replace, then the printhead should be replaced as the printer will not function until it is. 
4.
Event Log: Shows a log of recent events that have occurred.
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							Network Configuration Page
1.General Information: Shows information about the current status and connection type of the
network, and other information, such as the URL of the embedded Web server and the hardware
address of the printer.
●Network Status: This setting can be Ready or Offline. When the setting is Offline, it
implies either that the IP is being assigned or negotiated by the DNS server, or that the
AutoIP or the network is not available.
●Active Connection Type: Shows the current status of the connection type of the printer and
the network. Shows Wired if the printer is connected to a wired network, and Wireless if the
printer is connected to a wireless network.
2.TCP/IP: Shows information on how the printer is configured, such as the hostname, IP address,
subnet mask, default gateway, server, and service name. Also contains a Config By field, which
shows AutoIP if the printer is connected to a peer-to-peer network, and DHCP if the printer is
assigned an IP address or is configured by a DHCP server.
3.802.3 Wired/802.11 Wireless: For a wired network, the section name is displayed as 802.3
Wired; whereas for a wireless network, it is 802.11 Wireless.
●802.3 Wired:
▲iLink Configuration: The possible values are 10T/100T HalfDplx/FullDplx, 10T
HalfDplx, 100T FullDplx, and 100T HalfDplx.
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							●802.11 Wireless:
●Status: If the value is Associated, the printer is able to communicate with the wireless
device (PC or wireless access point (WAP)). If the value is Disassociated, make sure
that the correct wireless settings, such as the network name (SSID), encryption type/
keys match in both the devices. Also, ensure that the wireless access parts are up and
running.
●Radio HW Status: If the value is Initialized, the printer is ready for use. However, if the
wireless capability is disabled from the control panel or the embedded Web server, re-
enable it by pressing and holding 
 (Configuration Page button) for 5 seconds till the
Configuration Page light turns on; or re-enable it through the embedded Web server.
●Communication Mode: The possible values are ad hoc and infrastructure. See
Understanding 802.11 wireless network settings for details.
●Network Name (SSID): By default, the printer looks for the wireless network name or
Service Set Identifier (SSID) named hpsetup. Your network may have a different SSID.
●Signal Strength (1-5): If the value is 0, the wireless devices (such as the computer, the
hub, or the wireless router) might be too far away, or the wireless signal might be blocked.
If possible, bring the devices closer, or move the devices to avoid any obstructions or
partitions. See also 
Guidelines for reducing interference on a wireless network.
●Authentication Type: The possible values are Open, OpenThenShared, Shared, and
WPA-PSK (Wi-Fi
® Protected Access Pre-Shared Key). See Understanding 802.11
wireless network settings for details.
●Encryption Type: The possible values are None, WEP (Wired Equivalent Privacy),
TKIP (Temporal Key Integrity Protocol), AES (Advanced Encryption Standard), and
Automatic (AES or TKIP). See 
Understanding 802.11 wireless network settings for
details.
The value should be the same as the settings of the wireless device. For example, if the
wireless settings are made for a WEP encryption type, the value displayed on the page
should be WEP.
●Channel Range: The range can have a value such as Locale: 3:0:0:1.
For an ad hoc network, the value should be the same as the settings of the wireless
device.
The first digit stands for Locale Number
Locale 0: Channels 1-11:
●high-power 802.11b
●low-power 802.11g
Locale 1: Channels 1-13:
●low-power 802.11b
●low-power 802.11g
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							Locale 2: Channels 1-14:
●low-power 802.11b
●low-power 802.11g
NOTE802.11g is not allowed on channel 14.
The second digit stands for Ad-Hoc Compatibility
Mode0: Ad-Hoc connection status nominal
1: Ad-Hoc always appears connected
The third digit stands for Infrastructure Rate
Restriction0: 802.11b or 802.11g
1: 802.11b only
The fourth digit stands for Ad-Hoc Rate Restriction 0: 802.11b or 802.11g
1: 802.11b only
4.Miscellaneous: Shows information, such as the total, unicast, broadcast packets transmitted
and received, and the administrator details.
▲Admin Password: Shows Not Set when no password is set in the Settings/Networking
tab of the embedded Web server; otherwise, shows Set.
To print the configuration page
●
Control panel: HP Officejet Pro K550: Press and hold 
 (Power button), press  (Cancel
button) once, and release 
 (Power button).
HP Officejet Pro K550dtn/K550dtwn: Press 
 /  (Configuration Page button).
●Printer driver (Windows): Click the Services tab and click Print Configuration Page.
●Toolbox (Windows): Click the Printer Services tab and click Print Configuration Page.
●HP Printer Utility (Mac OS): Click Device Information from the Information and Support
panel, and then click Print Configuration Page.
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							Configuring the printer (Windows)
You can connect the printer directly to a computer, or you can share the printer among other users
on a network.
NOTEMicrosoft Internet Explorer 6.0 must be installed on the computer system to run the
installation program.
Also, you must have administrator privileges to install a printer driver on Windows 2000,
Windows XP, or Windows Server 2003.
Direct connection
You can connect the printer directly to your computer using a USB cable.
NOTEIf you install the printer software and connect a printer to a computer running
Windows, you can connect additional printers to the same computer with USB cables without
reinstalling the printer software.
When setting up the printer, HP recommends that you connect the printer after you install the
software because the installation program is designed to provide you with the easiest setup
experience. However, if you have connected the cable first, see 
To connect the printer before
installing the software.
To install the software before connecting the printer (recommended)
NOTEIf your computer meets the system requirements, it is recommended that you install
the Toolbox by selecting the full installation option. The Toolbox provides status and
maintenance information about the printer. It also provides access to documentation and
online help tools for solving printer problems. Without the Toolbox, you will not see printer
error messages on your computer screen, and will not have access to the myPrintMileage
website. See 
Toolbox (Windows) for more information.
1.Close any applications that are running.
2.Insert the Starter CD into the CD drive. The CD menu starts automatically. If the CD menu does
not start automatically, browse to the CD drive of the computer and double-click Setup.exe.
3.On the CD menu, click Install and follow the onscreen instructions.
4.When prompted, turn on the printer and connect it to the computer using a USB cable. The
Found New Hardware wizard appears on the computer screen, and the printer icon is created in
the Printers folder.
NOTEYou may connect the USB cable at a later time when you need to use the printer.
You can also share the printer with other computers using a simple form of networking known
as locally shared networking. See 
To share the printer on a locally shared network.
ENWW Configuring the printer (Windows) 79
 
						

							To connect the printer before installing the software
If you connected the printer to the computer before installing the printer software, the Found New
Hardware wizard appeared on the computer screen.
NOTEIf you have turned on the printer, do not turn it off or unplug the cable from the printer
while the installation program is running. If you do so, the installation program will not finish.
1.In the Found New Hardware dialog box that provides the option for selecting a method to locate
the printer driver, select the advanced option and click Next.
NOTEDo not allow the Found New Hardware wizard to perform an automatic search
for the printer driver.
2.Select the check box for specifying the driver location, and ensure that the other check boxes are
clear.
3.Insert the Starter CD into the CD drive. If the CD menu appears, close it.
4.Browse to locate the root directory on the Starter CD (for example, D) and click OK.
5.Click Next and follow the onscreen instructions.
6.Click Finish to close the Found New Hardware wizard. The wizard automatically starts the
installation program (this might take a short while). For Windows 98 and Windows Me, you must
complete the installation program if you wish to install a non-English printer driver.
7.Complete the installation process.
NOTEYou can also share the printer with other computers using a simple form of
networking known as locally shared networking. See 
To share the printer on a locally shared
network.
To share the printer on a locally shared network
In a locally shared network, the printer is connected directly to the USB connector of a selected
computer (known as the server) and is shared by other computers (clients).
NOTEWhen sharing a directly connected printer, use the computer with the newest
operating system as the server. For example, if you have a computer running Windows 2000
and another computer running an older version of Windows, use the computer running
Windows 2000 as the server.
Use this configuration only in small groups or when usage is low. The computer that is
connected to the printer is slowed down when many users print to the printer.
1.On the Windows desktop of the server computer, click Start, point to Settings, and then click
Printers or Printers and Faxes.
2.Right-click the printer icon, click Properties, and then click the Sharing tab.
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							3.Click the option to share the printer, and give the printer a share name.
4.To share the printer with client computers that use other versions of Windows, click Additional
Drivers to install their drivers as a convenience to them. You must have the Starter CD in your
CD drive.
Network Connection
If the printer has network capability, the printer can be shared in a network environment by
connecting it directly to the network. This type of connection offers the ability to manage the printer
using the embedded Web server from any computer on the network.
NOTEMicrosoft Internet Explorer 6.0 must be installed on the computer system to run the
installation program.
Choose the installation option for the type of network you have:
●Client/server network: If your network has a computer acting as a dedicated print server, install
the printer software on the server (see 
To install a network printer), and then install the printer
software on the client computers (see 
To install the printing software on client computers).
●Peer-to-peer network: If you have a peer-to-peer network (a network without a dedicated print
server), install the software on the computers that will be using the printer. See 
To install a
network printer.
In addition, you can connect to a network printer on both types of networks using the Add Printer
wizard in Windows. See 
To install the printer driver using Add Printer.
To install a network printer
Use the following steps to install the printer software in the following networking scenarios:
●Your network has a computer acting as a dedicated print server
●You have a peer-to-peer network (a network without a dedicated print server)
1.Remove the protective cover from the printers network port and connect the printer to the
network.
2.Close any applications that are running on the computer system that is acting as the print server.
3.Insert the Starter CD into the CD drive. The CD menu starts automatically. If the CD menu does
not start automatically, browse to the CD drive of the computer and double-click Setup.exe.
4.On the CD menu, click Install and follow the onscreen instructions.
5.On the Connection Type screen, select the option to connect through network and click Next.
6.Follow the onscreen instructions to complete the installation.
NOTETo share the printer with Windows client computers, see To install the printing
software on client computers and To share the printer on a locally shared network.
ENWW Configuring the printer (Windows) 81
 
						

							To install the printing software on client computers
After printer drivers are installed on the computer that is acting as the print server, the printing
functionality can be shared. Individual Windows users who want to use the network printer must
install the software on their computers (clients).
A client computer can connect to the printer in the following ways:
●In the Printers folder, double-click the Add Printer icon and follow the instructions for a network
installation. See 
To install the printer driver using Add Printer.
●On the network, browse to the printer and drag it to your Printers folder.
●Add the printer and install the software from the INF file on your network.
On the Starter CD, the INF files are stored in folders that use the following format: :
\Drivers\\
For example, if your CD drive letter is D, then D:\Drivers\Win2k_XP\English would contain the
English INF file for Windows 2000, Windows XP, and Windows Server 2003.
To install the printer driver using Add Printer
1.On the Windows desktop, click Start, point to Settings, and then click Printers or Printers and
Faxes. Or click Start, click Control Panel, and then double-click Printers or Printers and Faxes.
2.Double-click Add Printer, and then click Next.
3.Select Network Printer or Network Printer Server.
4.Click Next.
5.Do one of the following:
▲Type in the network path or queue name of the shared printer and click Next. Click Have
Disk when prompted to select the printer model.
▲Click Next and locate the printer in the list of shared printers.
6.Click Next and follow the onscreen instructions to complete the installation.
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