HP OfficeJet Pro K550 User Manual

conducting remote diagnostics, and troubleshooting a wide variety of HP and non-HP network
peripherals.
After the software has been installed, you can gain access to it from anywhere within your intranet by
using a standard Web browser. To get more information or to download the software, go to
www.hp.com/go/webjetadmin.
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly identify,
diagnose, and resolve printing problems.
HP Instant Support provides...

NOTETo view all the data that is sent to HP, select Source (for Internet Explorer and
Opera) or Page Source (for Netscape and Mozilla Firefox) from the View menu in your Web
browser.
To gain access to HP Instant Support
▲Toolbox (Windows): Click the Information tab and click HP Instant Support.
▲Embedded Web server: In a Web browser, type the IP address assigned to the device. (The
address is listed on the configuration page. See 
Understanding the configuration page.) 
In the Other Links section of the...

Understanding the configuration page 
Use the configuration page to view current printer information, ink cartridge status, and printhead
health status; to help troubleshoot printer problems; and to verify installation of optional accessories,
such as the duplex unit. The configuration page also contains a log of recent events. If the printer is
connected to a network, an additional network configuration page prints; this page shows the
network settings for the printer.
If you need to call HP, it is...

Network Configuration Page
1.General Information: Shows information about the current status and connection type of the
network, and other information, such as the URL of the embedded Web server and the hardware
address of the printer.
●Network Status: This setting can be Ready or Offline. When the setting is Offline, it
implies either that the IP is being assigned or negotiated by the DNS server, or that the
AutoIP or the network is not available.
●Active Connection Type: Shows the current status of the...

●802.11 Wireless:
●Status: If the value is Associated, the printer is able to communicate with the wireless
device (PC or wireless access point (WAP)). If the value is Disassociated, make sure
that the correct wireless settings, such as the network name (SSID), encryption type/
keys match in both the devices. Also, ensure that the wireless access parts are up and
running.
●Radio HW Status: If the value is Initialized, the printer is ready for use. However, if the
wireless capability is disabled from the...

Locale 2: Channels 1-14:
●low-power 802.11b
●low-power 802.11g
NOTE802.11g is not allowed on channel 14.
The second digit stands for Ad-Hoc Compatibility
Mode0: Ad-Hoc connection status nominal
1: Ad-Hoc always appears connected
The third digit stands for Infrastructure Rate
Restriction0: 802.11b or 802.11g
1: 802.11b only
The fourth digit stands for Ad-Hoc Rate Restriction 0: 802.11b or 802.11g
1: 802.11b only
4.Miscellaneous: Shows information, such as the total, unicast, broadcast packets transmitted...

Configuring the printer (Windows)
You can connect the printer directly to a computer, or you can share the printer among other users
on a network.
NOTEMicrosoft Internet Explorer 6.0 must be installed on the computer system to run the
installation program.
Also, you must have administrator privileges to install a printer driver on Windows 2000,
Windows XP, or Windows Server 2003.
Direct connection
You can connect the printer directly to your computer using a USB cable.
NOTEIf you install the printer...

To connect the printer before installing the software
If you connected the printer to the computer before installing the printer software, the Found New
Hardware wizard appeared on the computer screen.
NOTEIf you have turned on the printer, do not turn it off or unplug the cable from the printer
while the installation program is running. If you do so, the installation program will not finish.
1.In the Found New Hardware dialog box that provides the option for selecting a method to locate
the printer...

3.Click the option to share the printer, and give the printer a share name.
4.To share the printer with client computers that use other versions of Windows, click Additional
Drivers to install their drivers as a convenience to them. You must have the Starter CD in your
CD drive.
Network Connection
If the printer has network capability, the printer can be shared in a network environment by
connecting it directly to the network. This type of connection offers the ability to manage the printer
using the...

To install the printing software on client computers
After printer drivers are installed on the computer that is acting as the print server, the printing
functionality can be shared. Individual Windows users who want to use the network printer must
install the software on their computers (clients).
A client computer can connect to the printer in the following ways:
●In the Printers folder, double-click the Add Printer icon and follow the instructions for a network
installation. See 
To install the...