HP Officejet Pro 8500A User Manual

F How do I?
•Getstarted
•
Print
•
Scan
•
Copy
•
Fax
•
HPDigitalSolutions
•
Workwithinkcartridges
•
Solvea problem
How do I?  227
 

G Errors (Windows)
Fax memory full
If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer
has a problem (such as a paper jam), the printer saves incoming faxes to memory until the
problem is resolved. However, the printer’s memory might fill up with\
 faxes that have not been
printed yet or transferred to the computer.
To solve this problem, resolve any problems with the printer.
For more information, see 
Solvefaxproblems.
Printer disconnected
The computer cannot...

To solve this problem, try the following solutions. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining
solutions until the issue is resolved.
• Solution 1: Turn the printer off and on.
• Solution 2: Install the printheads correctly.
• Solution 3: Clean the electrical contacts.
• Solution 4: Replace the printhead.
Solution 1: Turn the printer off and on.
Turn off the printer, and then turn it on again.
If the...

To solve this problem, try the following solutions. Solutions are listed in order, with the most likely\
solution first. If the first solution does not solve the problem, continue trying the remaining
solutions until the issue is resolved.
• Solution 1: Turn the printer off and on
• Solution 2: Install the ink cartridges correctly
• Solution 3: Clean the electrical contacts
• Solution 4: Replace the ink cartridge
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again....

For instructions on clearing jams, as well as more information about how to avoid jams, see Clearjams.
The printer is out of paper
The default tray is empty.
Load more paper, and then touch OK.
For more information, see 
Loadmedia.
Printer Offline
The printer is currently offline. While offline, the printer cannot be used.
To change the printer's status, complete the following steps.
1. Click Start, point to  Settings, and then click  Printers or Printers and Faxes .
- Or -
Click Start, click...

TIP:When completely closed, most doors and covers snap into place.
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For
more information, see HPsupport.
Previously used ink cartridge installed
The ink cartridge identified in the message was previously used in a different printer.
You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for
an extended period of time, the print quality of your documents might be...

Index
Symbols/Numerics
(ADF) automatic documentfeederclean 31
feeding problems, troubleshoot 31
A
accessibility 3, 10
accessories installation 28
self test diagnostic page 148
turn on and off in driver 30
warranty 155
acoustic emissions 166
ADF (automatic document feeder)capacity 22
load originals 22
media sizes supported 160
ADSL, fax setup with parallel phone systems 194
after the support period 91
aligning printheads 101
answer ring pattern change 73
parallel phone systems 196
answering machine fax...

D
dark images, troubleshootcopies 111
scans 115
Declaration of Conformity (DOC) 176
default settings copy 56
dial tone test, failure 120
dial type, setting 74
dial-up modem shared with fax (parallel
phone systems) 199
shared with fax and answering machine
(parallel phone sy
anstems) 207
shared with fax and voice line (parallel phone
systems) 202
shared with fax and voice mail (parallel phone
systems) 211
digital cameras connect 38
insert memory cards 27
distinctive ringing change 73
parallel phone...

setup types 191
shared phone line setup(parallel phone
systems) 197
sound volume 76
specifications 164
speed 75
test failed 116
test setup 213
troubleshoot 116
voice mail, set up (parallel phone systems) 198
wall jack test, failed 117
Fax screen 16
Firewall configure 142
firewall settings 216, 217
firewalls, troubleshoot 92
FoIP 76
fonts supported 158
forwarding faxes 65
G
glass, scanner clean 30
load originals 21
locating 11
grainy or white bands on copies, troubleshoot 112
graphics incompletely filled...

memory devicestroubleshoot 134
missing lines or dots, troubleshoot 99
missing or incorrect information, troubleshoot 93,
99
MMC memory card insert 27
model number 148
modem shared with fax (parallel
phone systems) 199
shared with fax and answering machine
(parallel phone
systems) 207
shared with fax and voice line (parallel phone
systems) 202
shared with fax and voice mail (parallel phone
systems) 211
monitor dialing 60, 62
multi-feeds, troubleshoot 109
N
network port address 136
networks advanced...