HP Officejet K7100 User Manual

							5 Using the Toolbox
This section contains the following information:
●
Toolbox overview
●
Printer Status tab
●
Information tab
●
Printer Services tab
●
Using the HP Printer Utility (Macintosh)
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							Toolbox overview
The Toolbox provides status and maintenance information about your printer. It also provides access
to documentation and online help tools for solving printer problems.
NOTE:The Toolbox is available for Windows only. For Macintosh, see Using the HP Printer Utility
(Macintosh) on page 78.
To open the Toolbox:
1.Click the Start menu.
2.Select the Printer and Faxes settings.
3.Right-click the HP Officejet K7100 series icon, and select Printer Preferences.
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							Printer Status tab
The Printer Status tab displays ink level information for each print cartridge and also printer status.
The printer selection drop-down list lets you select the printer you wish to use with the Toolbox
utilities. It lists printers that are compatible with the Toolbox. The status window displays messages
related to current printer status, such as Printing job, Top cover open, and Print cartridge empty.
Click this button...To...
Ink Cartridge InformationDisplay the order numbers for the print cartridges compatible
with the printer.
Supplies InformationView information on HP supplies, as well as ordering
information.
PreferencesOpen a dialog box where you can select the types of printer
error or warning messages that will appear on your
computer screen when problems occur. You can choose to
be notified by an audio alert when this happens. You can
also choose to enable myPrintMileage AutoSend, which will
provide you with a closer forecast of your printer usage in
the myPrintMileage Web site.
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							Information tab
Use the Information tab to register the printer and display printer hardware information. This tab
also provides access to online troubleshooting through HP Instant Support, as well as information
about your printer usage, using the printer, troubleshooting, and contacting HP.
Click this button...To...
myPrintMileageAccess the myPrintMileage Web site and your printer usage
information. You must have Internet access to perform this
operation.
Printer HardwareDisplay the printer model and firmware version number.
HP Instant SupportAccess the HP Instant Support Web site for support services
and troubleshooting tips. You must have Internet access to
perform this operation.
Register Your PrinterRegister your printer online. You must have Internet access
to perform this operation.
How Do I...Display help for performing common printer tasks.
TroubleshootingView help for solutions to common printer problems such as
paper jams or software installation issues, and printing
problems such as borderless or photo printing problems.
Contact HPObtain information on how to contact HP.
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. HP Instant Support helps you
quickly identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
●Easy access to troubleshooting tips
Provides tips that are customized for your device.
●Resolution of specific device errors
Provides immediate access to information that can help you resolve error messages specific to
your device.
●Notification of device driver and firmware updates
Alerts you when a firmware or driver update is available. A message appears on the HP Instant
Support homepage. Click the link within the message to go directly to the download section of
the HP Web site.
●Managing ink and media usage (myPrintMileage)
Helps you manage and forecast printer supplies usage.
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial number, error
conditions, and status, is sent to HP. HP respects your privacy and manages this information
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							according to the guidelines that are outlined in the HP Online Privacy Statement (http://www.hp.com/
country/us/eng/privacy.htm).
NOTE:To view all of the data that is sent to HP, select Source (for Internet Explorer) or Page
Source (for Netscape) from the View menu in your Web browser.
To gain access to HP Instant Support
Use the Toolbox (Windows) to access HP Instant Support. In Toolbox, click the Information tab, and
then click HP Instant Support.
NOTE:Do not bookmark the Web pages that are used to open HP Instant Support. If you
bookmark the site and connect to it by using the bookmark, the pages will not contain the current
information.
myPrintMileage
myPrintMileage is a service that HP provides to help you keep track of your device usage to help you
forecast device usage and plan the purchase of supplies. It consists of two parts:
●myPrintMileage Web site
●myPrintMileage AutoSend, a utility that periodically updates the device usage information on the
myPrintMileage Web site
To use myPrintMileage, you must have the following:
●Toolbox (Windows) installed
●Internet connection
●Device connected
NOTE:HP recommends that you enable myPrintMileage to send data for three to six months to
allow a meaningful amount of data to accumulate on the myPrintMileage Web site.
To use the Print accounting features, you must register for the service through the myPrintMileage
site.
On the myPrintMileage Web site, you can see the following items:
●Print analysis, such as the amount of ink you have used, whether you use more black or color
ink, and the estimated number of pages you can print with the remaining amount of ink.
●Print accounting, which allows you to generate reports showing usage data, cost per page, or
cost per job for a specific time period; export this data as Microsoft Excel spreadsheet files; and
configure the e-mail alerts and notifications to receive print accounting reports.
To gain access to myPrintMileage
▲From the Toolbox (Windows): On the Information tab, click myPrintMileage, and then follow
the onscreen instructions.
-or-
From the Windows taskbar: Right-click the Toolbox icon, click myPrintMileage, and then select
View my print usage.
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							How Do I...
The following list contains common printer tasks. Click an item in the list to get step-by-step help with
that task:
●
Changing print settings on page 39
●
Cancelling a print job on page 70
●
Clearing jams on page 97
●
Loading media in the input tray on page 36
●
Printing on various media types on page 53
●
Printing on cards and smaller-sized media on page 56
●
Printing digital photographs on page 41
●
Printing borderless on page 44
●
Printing with the front or rear manual feed slot on page 50
●
Installing the optional automatic two-sided printing accessory (duplex unit) on page 25
●
Inserting the print cartridges on page 20
●
Aligning the print cartridges on page 21
●
Cleaning the print cartridges on page 22
●
Understanding the printer lights on page 105
●
Ordering printing supplies through the Toolbox on page 110
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							Printer Services tab
The Printer Services tab provides utilities that help you maintain and test your printer. You can align
and clean your print cartridges, or print a demo page.
Click this button...To...
Align Print CartridgesAlign the print cartridges. See Aligning the print cartridges
on page 21 for more information.
Clean Print CartridgesClean the print cartridges. See Cleaning the print cartridges
on page 22 for more information.
Print a Demo PageSend a demo page to the printer to verify that the printer is
connected to the computer correctly and is working properly.
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							Using the HP Printer Utility (Macintosh)
The HP Printer Utility contains tools to calibrate the printer, clean the print cartridges, print a test
page, print a configuration page for the printer, and find Web site support information.
Opening the HP Printer Utility
1.Double-click the Macintosh HD icon on the desktop.
2.Select Applications, select Utilities, and then select HP Printer Selector.
3.Select Officejet K7100 series and click Launch Utility.
Viewing the HP Printer Utility panels
The following options are available on the HP Inkjet Toolbox Panel menu:
●Sample Page: Prints a sample page to view the print output quality.
●Supplies Status: Shows print-cartridge ink levels.
●Test: Prints a test page or a configuration page.
●Clean: Cleans the print cartridges.
●Align: Aligns the print cartridges.
●Color Calibration: Adjusts color to correct tint problems. Color calibration only occurs when the
color and photo print cartridges are installed.
●Supply Info: Shows print-cartridge replacement information.
●HP Support: Provides access to the HP Web site where you can register the printer and find
support for the printer and information about HP products and supplies.
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							6 Troubleshooting
This section contains the following information:
●
Troubleshooting tips and resources
●
General troubleshooting tips
●
Printing a demo page
●
Printing a diagnostics page
●
Resolving printing problems
●
Poor print quality and unexpected printouts
●
Resolving paper-feed problems
●
Troubleshooting installation issues
●
Clearing jams
●
Resolving photo printing problems
●
Resolving borderless printing problems
●
Resolving banner printing problems
●
Resolving automatic two-sided printing problems
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							Troubleshooting tips and resources
●For a paper jam problem, see Clearing jams on page 97.
●For paper-feed problems, such as the paper skew, see 
Resolving paper-feed problems
on page 95.
Some printer problems can be resolved by resetting the printer.
To reset the printer
1.Press the Power button to turn off the printer.
2.Disconnect the power cord from the printer.
3.Wait about 20 seconds, and then reconnect the power cord.
4.Press the Power button to turn on the printer.
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