HP Officejet K7100 User Manual

							Resolving borderless printing problems
●Check the print settings
1.Open the printer driver (see 
Printing a document on page 49).
2.On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the
following settings:
●Verify that the paper size specified in the driver matches the size of the paper loaded in the
input tray.
●Select the appropriate paper type.
Streaks appear in a light portion of a printout
If streaks appear in a light portion approximately 63.6 mm (2.5 inches) from one of the long edges of
a photograph, try the following:
●Install a photo print cartridge (see 
Inserting the print cartridges on page 20).
●Clean the print cartridges (see 
Cleaning the print cartridges on page 22).
Image is printed at an angle
●If paper is twisting as it feeds or margins appear crooked, make sure the paper width guide and
tray extension fit against the edges of the paper.
●Printing with a single print cartridge
To do borderless printing with a single print cartridge, the tri-color print cartridge must be
installed. See 
Printing with a single print cartridge on page 24.
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							Resolving banner printing problems
●Make sure the paper is loaded correctly
◦Unfold and refold the paper when several sheets feed into the printer at once.
◦Make sure the unattached edge of the banner paper stack is on top and facing the printer.
◦Verify that the correct paper for banner printing is used.
Check the print settings
1.Open the printer driver (see 
Printing a document on page 49).
2.On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the
following settings:
●Make sure HP Banner Paper is selected as the paper type.
●Make sure the appropriate banner size is selected.
●Check the software
◦Verify that the software application you are using prints banners. Not all software
applications print banners.
◦If gaps appear at the ends of the sheets, verify that the printer software is operating
correctly.
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							Resolving automatic two-sided printing problems
NOTE:You can print on both sides manually for unsupported media types. See Performing manual
duplexing on page 66.
●Paper jam occurs inside the duplex unit
See 
Clearing jams on page 97 for instructions.
●Option for printing on both sides cannot be selected
◦Make sure the duplex unit is installed on the printer. Right-click the printer icon. Select
Properties. From the Device Settings tab, select Duplex Unit. Verify that the duplex unit
is installed.
◦Make sure the duplex unit is enabled in the printer driver. See 
Performing auto-duplexing
on page 67.
◦Make sure the media type and size selected in the printer driver are supported by the
duplex unit. See 
Understanding specifications for supported media on page 27.
●Only one side of the page prints when the print on both sides option is selected
◦Make sure the correct print options are set in both the printer driver and the application you
are using. See 
Performing auto-duplexing on page 67.
◦Make sure the photo paper is not curled. Photo paper should be flat before printing. See
guidelines under 
Printing digital photographs on page 41.
◦Make sure the media type and size selected in the printer driver are supported by the
duplex unit. See 
Understanding specifications for supported media on page 27.
●Binding margin is in the wrong place
1.Open the printer driver (see 
Printing a document on page 49).
2.Do one of the following:
●Windows: Click the Features tab.
●Macintosh: Open the Two-Sided Printing Panel.
3.Do one of the following:
●Windows: Select Flip Pages Up for binding along the top (tablet binding). Select a booklet
layout from the Booklet Layout drop-down list for binding along the side (book binding).
●Macintosh: Select the binding orientation you desire (select the appropriate icon).
See 
Printing on both sides (duplexing) on page 66 for more information.
●Paper size changes when the print on both sides option is selected
Make sure the paper size is supported by the duplex unit, and make sure the media type and
size selected in the printer driver are supported by the duplex unit. See 
Understanding
specifications for supported media on page 27.
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							7 Printer lights reference
The printer lights indicate printer status and are useful for diagnosing printing problems. This section
contains information about the printer lights, what they indicate, and what action to take if necessary.
1Right print cartridge light (photo, black, or gray print cartridge)
2Left print cartridge light (tri-color print cartridge)
3Cancel button
4Resume button and light
5Power button and light
NOTE:You can also find printer light descriptions on the printer diagnostics page. See Printing a
diagnostics page on page 83.
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							Understanding the printer lights
Printer light indicationExplanation and recommended action
Left and right print cartridge lights.The left print cartridge light indicates tri-color print cartridge
status; the right print cartridge light indicates photo or black print
cartridge status.
The print cartridge lights can be on or blinking in combination
with the Power light and Resume light behaviors listed in this
table.
●On: Print cartridge is low on ink or out of ink. Replace the
print cartridge soon. See 
Inserting the print cartridgeson page 20.
●Blinking: Print cartridge is damaged, missing, or
incompatible. Reinstall or replace the print cartridge. See
Inserting the print cartridges on page 20. If printing with a
single print cartridge, ignore this light.
Printer lights cycle.The printer lights cycle when the printer is reinitializing.
●No action required.
Power light on.Printer is turned on and idle.
●No action required.
Power light blinks.Printer is printing or processing a print job.
●No action required.
Power light blinks twice, stays off, then
repeats the pattern.Printer is cancelling a print job.
●No action required.
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							Printer light indicationExplanation and recommended action
Power light on, Resume light blinks.Check for one of the following conditions:
●Printer is waiting for special media to dry. Press the
Resume button if you do not want to wait. You can change
the dry time in the printer driver. See 
Ink is smearingon page 91.
●Printer is out of paper. Load paper and press the Resume
button to continue the print job.
●There is a media/banner size mismatch. Make sure the
media/banner size selected in the printer driver matches the
media/banner size loaded in the printer. To eject the
media/banner, press the Resume button.
●I/O stall. Make sure your system is running properly and the
printer is properly connected to your system. Turn off the
printer, and then turn it on again. Then resend the print job.
To check the system, see the guidelines in 
Troubleshootingon page 79.
Power light off, Resume light blinks.Paper motor stall.
●Clear the jammed paper. See 
Clearing jams on page 97.
After clearing the jam, press the Resume button to continue
the print job.
●If no paper jam exists, press the Resume button. If this
does not work, turn off the printer, and then turn it on again.
Then resend the print job.
Power and Resume lights blink together at
same time.Carriage stall.
●If there is a paper jam, clear the jammed paper. See
Clearing jams on page 97. After clearing the jam, press the
Resume button to continue the print job.
●If no paper jam exists, press the Resume button. If this
does not work, turn off the printer, and then turn it on again.
Then resend the print job.
Power and Resume lights blink, Left and right
print cartridge lights on.Service station stall.
●Open the top cover and unplug the power cord. Wait for the
Resume and Power lights to go off. Close the top cover and
plug in the power cord. Wait for the printer to reinitialize and
resend the print job.
All printer lights blink together.Hardware error.
●Make sure there is no paper jam in the printer. See 
Clearingjams on page 97.
●If you cannot resume the print job, cancel the print job. Turn
off the printer, turn it back on, and then try to print again. If
the problem persists, turn off the printer and disconnect the
cable from the printer. Reconnect the cable, turn on the
printer, and then try to print again.
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							Printer light indicationExplanation and recommended action
Power and Resume lights on.Check for one of the following conditions:
●Make sure the top cover is closed.
●Make sure the rear access panel or duplex unit is correctly
installed and locked into place.
Left print cartridge light on, Power light on.Tri-color print cartridge is low on ink or out of ink.
●Reinstall or replace the print cartridge. See 
Inserting theprint cartridges on page 20.
●You can still print with one print cartridge. See 
Printing with
a single print cartridge on page 24.
Right print cartridge light on, Power light on.Photo or black print cartridge is low on ink or out of ink.
●Reinstall or replace the print cartridge. See 
Inserting theprint cartridges on page 20.
●You can still print with one print cartridge. See 
Printing witha single print cartridge on page 24.
Left and right print cartridge lights on, Power
light on.The left (tri-color) and right (photo or black) print cartridges are
both low on ink or out of ink.
●Reinstall or replace the print cartridges. See 
Inserting theprint cartridges on page 20.
Left print cartridge light blinks, Power light on.Tri-color print cartridge is damaged or missing.
●Reinstall the print cartridge. If the error persists, replace the
print cartridge. See 
Inserting the print cartridges on page 20.
●You can still print with one print cartridge. See 
Printing with
a single print cartridge on page 24.
Right print cartridge light blinks, Power light on.Photo or black print cartridge is damaged or missing.
●Reinstall the print cartridge. If the error persists, replace the
print cartridge. See 
Inserting the print cartridges on page 20.
●You can still print with one print cartridge. See 
Printing with
a single print cartridge on page 24.
Left and right print cartridge lights blink,
Power light on.The left (tri-color) and right (photo or black) print cartridges are
both damaged or missing.
●Reinstall the print cartridge. If the error persists, replace the
print cartridge. See 
Inserting the print cartridges on page 20.
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							Printer light indicationExplanation and recommended action
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							8 HP supplies and accessories
You can order printing supplies using the Toolbox. This section contains the following information:
●
Ordering printing supplies through the Toolbox
●
Accessories
●
Supplies
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							Ordering printing supplies through the Toolbox
The Toolbox lets you order print cartridges directly from your computer. There are three
requirements to use this feature:
●The Toolbox must be installed on your computer (supported on Windows only).
●The printer must be connected to your computer using either a USB cable or a parallel cable.
●You must have Internet access.
To order directly through the Toolbox:
1.Click Start, point to Programs, point to HP Officejet K7100 series, and then click HP Officejet
K7100 series Toolbox.
-or-
In the status area of the Windows taskbar (near the clock), click the Toolbox icon.
2.On the Printer Status tab, click Cartridge Information, and then click Order Supplies. The
default browser opens and displays a Web site from which you can purchase printing supplies.
3.Follow the instructions on the Web site to select and order printing supplies.
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