HP Officejet 6500A e All in One E710 User Manual

Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
This Web site also offers technical support, drivers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP...

• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm or
moving the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin
America (including Mexico).
Chapter 8
78 Solve a problem
 

Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
HP support 79
 

For the most current list of telephone support numbers, see www.hp.com/support.
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After the phone support period
After the phone support period, help is available from HP at an additional cost. Help
may also be available at the HP online support Web site: 
www.hp.com/support.
Contact your HP dealer or call the support phone number for your country/region to
learn more about support options.
General troubleshooting tips and resources
NOTE:Many of the steps below require HP software. If you did not install the HP
software, you can install it using the HP software CD included with the...

Solve printing problems
This section contains the following topics:
•
The printer shuts down unexpectedly
•
Alignment fails
•
Printer takes a long time to print
•
Something on the page is missing or incorrect
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see 
Electrical requirements.
Alignment fails
If the alignment page appears to be only partially...

Something on the page is missing or incorrect
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see 
Check the estimated ink levels.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
printer. For more information, see 
Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the...

Solution 1: Load the stack of envelopes correctly
Solution:Load a stack of envelopes in the input tray according to the image
below.
Make sure that you remove all paper from the input tray before loading the
envelopes.
Cause:A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type
Solution:Do not use shiny or embossed envelopes or envelopes that have
clasps or windows.
Cause:The wrong type of envelope was loaded.
If this did...

The printer is not responding or nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
•
Solution 1: Turn on the printer
•
Solution 2: Load paper in the input tray
•
Solution 3: Select the correct printer
•
Solution 4: Check the printer driver status
•
Solution 5: Wait until the printer...

Solution 4: Check the printer driver status
Solution:The printer driver status might have changed to either offline or stop
printing.
To check the printer driver status
•Windows: In the HP printer software, click Printer Actions, and then click See
Whats Printing.
•Mac OS: Open System Preferences, and then click Print & Fax. Open the
print queue for your printer.
Cause:The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the printer...