HP OfficeJet 4650 User Guide

							e.Closethecartridgeaccessdoor.
f.TouchOKonthecontrolpaneltocontinuethecurrentjob.
2.Iftheproblemisnotresolved,checktheprintcarriageareainsidetheprinter.
CAUTION:Duringtheprocess,avoidtouchingthecableattachedtotheprintcarriage.
a.Openthecartridgeaccessdoor.
b.Ifthereisanyjammedpaper,movetheprintcarriagetothefarrightoftheprinter,graspthejammedpaperwithbothhands,andthenpullittowardsyou.
CAUTION:Ifthepapertearswhenyouareremovingitfromtherollers,checktherollersand
wheelsfortornpiecesofpaperthatmightberemaininginsidetheprinter.
Ifyoudonotremoveallthepiecesofpaperfromtheprinter,morepaperjamsarelikelytooccur.
c.Movethecarriagetothefarleftoftheprinter,anddothesameasintheprevioussteptoremove
anytornpiecesofpaper.
d.Closethecartridgeaccessdoor.
e.TouchOKonthecontrolpaneltocontinuethecurrentjob.
Togethelpfromtheprintdisplay,touchHelpfromtheHomescreen,touchHowtoVideos,andthen
touch
ClearCarriageJam.
3.Iftheproblemisstillnotresolved,checkthetrayarea.
a.Pulloutthepapertraytoextendit.
ENWWJamsandpaper-feedissues65   
						

							b.Carefullyturntheprinteronitssidetoexposethebottomoftheprinter.
c.Checkthegapintheprinterwheretheinputtraywas.Ifthereisanyjammedpaper,reachintothegap,graspthepaperwithbothhandsandpullittowardsyou.
CAUTION:Ifthepapertearswhenyouareremovingitfromtherollers,checktherollersand
wheelsfortornpiecesofpaperthatmightberemaininginsidetheprinter.
Ifyoudonotremoveallofthepiecesofpaperfromtheprinter,morepaperjamsarelikelytooccur.
d.Carefullyturntheprinterupagain.
e.Pushthepapertraybackin.
f.TouchOKonthecontrolpaneltocontinuethecurrentjob.
Toclearapaperjaminthedocumentfeeder
1.Liftthecoverofthedocumentfeeder.
2.Gentlypullthejammedpaperoutoftherollers.
CAUTION:Ifthepapertearswhenyouareremovingitfromtherollers,checktherollersandwheels
fortornpiecesofpaperthatmightremaininsidetheprinter.
Ifyoudonotremoveallthepiecesofpaperfromtheprinter,morepaperjamsarelikelytooccur.
3.Closethedocumentfeedercover,pressingdown

						

							Learnhowtoavoidpaperjams
Tohelpavoidpaperjams,followtheseguidelines.


						

							Inkcartridgeissues
Fixinkcartridgeproblems
Ifanerroroccursafteracartridgeisinstalled,orifamessageindicatesacartridgeproblem,tryremovingthe
inkcartridges,verifyingtheprotectivepieceofplastictapehasbeenremovedfromeachinkcartridge,and thenreinsertingtheinkcartridges.Ifthisdoesnotwork,cleanthecartridgecontacts.Iftheproblemisstill
notresolved,replacetheinkcartridges.Forinformationaboutreplacinginkcartridges,see
Replacethe
cartridgesonpage51.
Tocleancartridgecontacts
CAUTION:Thecleaningprocedureshouldtakeonlyafewminutes.Makesurethattheinkcartridgesare
reinstalledintheproductassoonaspossible.Itisnotrecommendedtoleavetheinkcartridgesoutsideofthe productlongerthan30minutes.Thiscouldresultindamagetotheinkcartridges.
1.Checkthatpowerison.
2.Openthecartridgeaccessdoor.
3.Removethecartridgeindicatedintheerrormessage.
4.Holdtheinkcartridgebyitssideswiththebottompointingupandlocatetheelectricalcontactsontheinkcartridge.Theelectricalcontactsarethesmallgold-coloreddotsontheinkcartridge.
FeatureDescription1Electricalcontacts
5.Wipeonlythecontactswithadamplint-freecloth.
CAUTION:Becarefultotouchonlythecontacts,anddonotsmearanyoftheinkorotherdebris
elsewhereonthecartridge.
6.Ontheinsideoftheprinter,locatethecontactsintheprintcarriage.Thecontactslooklikeasetofgold- coloredbumpspositionedtomeetthecontactsontheinkcartridge.
7.Useadryswaborlint-freeclothtowipethecontacts.
8.Reinstalltheinkcartridge.
68Chapter9SolveaproblemENWW   
						

							9.Closetheaccessdoor,andcheckiftheerrormessagehasgoneaway.
10.Ifyoustillreceivetheerrormessage,turntheproducto

						

							Windows7
i.FromtheWindowsStartmenu,clickControlPanel,SystemandSecurity,andthen
AdministrativeTools.
ii.Double-clickServices.
iii.Right-clickthePrintSpooler,andthenclickProperties.
iv.OntheGeneraltab,nexttoStartuptype,makesurethatAutomaticisselected.
v.Iftheserviceisnotalreadyrunning,underServicestatus,clickStart,andthenclickOK.
WindowsVista
i.FromtheWindowsStartmenu,clickControlPanel,SystemandMaintenance,
AdministrativeTools.
ii.Double-clickServices.
iii.Right-clickthePrintSpoolerservice,andthenclickProperties.
iv.OntheGeneraltab,nexttoStartuptype,makesurethatAutomaticisselected.
v.Iftheserviceisnotalreadyrunning,underServicestatus,clickStart,andthenclickOK.
WindowsXP
i.FromtheWindowsStartmenu,rightclickMyComputer.
ii.ClickManage,andthenclickServicesandApplications.
iii.Double-clickServices,andthenselectPrintSpooler.
iv.Right-clickPrintSpooler,andclickRestarttorestarttheservice.
b.Tryusingyourprinteragain.
6.Restartthecomputer.
7.Cleartheprintqueue.
Tocleartheprintqueue
a.Dependinguponyouroperatingsystem,dooneofthefollowing:


						

							d.Iftherearestilldocumentsinthequeue,restartthecomputerandtryprintingagainafterthe
computerhasrestarted.
e.Checktheprintqueueagaintomakesureitisclear,andthentrytoprintagain.
Tocheckthepowerconnectionandresettheprinter
1.Makesurethepowercordis

						

							Toimproveprintquality
1.MakesureyouareusingoriginalHPinkcartridges.
2.ChecktheprintersoftwaretomakesureyouhaveselectedtheappropriatepapertypefromtheMedia
drop-downlistandprintqualityfromtheQualitySettingsdrop-downlist.


						

							e.Loadthecartridgealignmentsheetprintsidedownontherightfrontcornerofthescannerglass.
f.Followtheinstructionsontheprinterdisplaytoalignthecartridges.Recycleordiscardthe
cartridgealignmentsheet.
Toalignthecartridgesfromtheprinterdisplay
a.LoadLetterorA4unusedplainwhitepaperintotheinputtray.
b.Fromtheprintercontrolpaneldisplay,touchTools.
c.TouchAlignPrinter,andthenfollowtheon-screeninstructions.
6.Printadiagnosticspageifthecartridgesarenotlowonink.
Toprintadiagnosticspagefromtheprintersoftware
a.LoadletterorA4unusedplainwhitepaperintothepapertray.
b.Dependingonyouroperatingsystem,dooneofthefollowingtoopentheprintersoftware: