HP LaserJet P2055dn User Manual

Image defect examples
This section provides information about identifying and correcting print defects.
NOTE:If these steps do not correct the problem, contact an HP-authorized dealer or service
representative.
Light print or faded
● The print cartridge is nearing end of life.
● Redistribute the toner to extend the life.
● The media might not meet Hewlett-Packards media
specifications (for example, the media is too moist or too
rough).
● If the whole page is light, the print density adjustment is
too...

Vertical lines
The photosensitive drum inside the print cartridge has probably
been scratched. Install a new HP print cartridge.
Gray background
●Change the media to a lighter basis weight.
● Check the printers environment. Very dry (low humidity)
conditions can increase the amount of background
shading.
● The density setting might be too high. Adjust the density
setting.
● Install a new HP print cartridge.
Toner smear
●If toner smears appear on the leading edge of the media,
the media guides might be...

Vertical repetitive defects
●The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new
HP print cartridge.
● The internal parts might have toner on them. If the defects
occur on the back of the page, the problem will probably
correct itself after a few more printed pages.
● In your printer driver, make sure the appropriate media
type is selected.
Misformed characters
●If characters are improperly formed, producing hollow
images, the media stock might be...

Curl or wave
●Check the media type and quality. Both high temperature
and high humidity cause media to curl.
● The media might have been in the input tray too long.
Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
● Open the straight-through output door and try printing
straight through.
● The fuser temperature might be too high. In your printer
driver, make sure the appropriate media type is selected.
If the problem persists, select a media type that uses a...

Solve performance problems
ProblemCauseSolution
Pages print but are totally blank.The sealing tape might still be in the print
cartridges.Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.To check the product, print a
Configuration page.
Pages print very slowly.Heavier paper types can slow the print
job.Print...

Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.
●Verify that the cable is connected to the computer and to the product.
● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary.
● Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating...

Check your system for proper network operating system setup.
8. Is your protocol enabled?
Check the status of your protocol on the Configuration page. You can also use the embedded Web
server to check the status of other protocols. See 
Embedded Web server on page 77.
9. Does the product appear in HP Web Jetadmin or other management application?
●Verify network settings on the Network configuration page.
● Confirm the network settings for the product using the product control panel (for products with...

Solve common Windows problems 
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. You can usually do this from a
software program.
Delete all temp files from the Temp subdirectory. You can
determine the name of the directory by editing the
AUTOEXEC.BAT file and looking for the statement Set Temp
=. The name after this statement is the temp directory. It is
usually...

Solve common Macintosh problems
NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The product
will  not appear in the Chooser.
The printer driver is not listed in Print Center.
Cause
Solution
The product software might not have been installed or was
installed incorrectly.Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj , where “” represents the two-letter
language code for the language that you are...

The printer driver does not automatically set up your selected product in Print Center.
Cause
Solution
The product software might not have been installed or was
installed incorrectly.Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj, where “” represents the two-letter
language code for the language that you are using. If
necessary, reinstall the software. See the getting started guide
for instructions.
The Postscript Printer Description...