HP LaserJet P1006 User Manual

							YesIf the configuration page printed, go to Step 4: Is the print
quality acceptable? on page 61
NoIf no paper came out, see Media problem-solvingon page 73.
If you are unable to resolve the problem, 
Contact HP support
on page 62.
Step 4: Is the print quality acceptable?
YesIf the print quality is acceptable, go to Step 5: Is the devicecommunicating with the computer? on page 61
NoIf the print quality is poor, see Improve print quality
on page 69.
Verify that the print settings are correct for the media you are
using. See 
Supported paper and other media on page 21 for
information on adjusting the settings for various types of
media.
If you are unable to resolve the problem, 
Contact HP support
on page 62.
Step 5: Is the device communicating with the computer?
Try printing a document from a software application.
YesIf the document prints, go to Step 6: Does the printed page look
like you expected? on page 61
NoIf the document does not print, see Printer software problems
on page 76.
If you are using a Macintosh computer, see 
Common
Macintosh problems on page 77.
If you are unable to resolve the problem, 
Contact HP supporton page 62.
Step 6: Does the printed page look like you expected?
YesThe problem should be resolved. If it is not resolved, Printed
page is different from what appeared on screen
on page 74.
NoIf you are unable to resolve the problem, Contact HP support
on page 62.
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							Contact HP support
●In the United States, see http://www.hp.com/support/ljp1000 for the HP LaserJet P1000 Series or
http://www.hp.com/support/ljp1500 for the HP LaserJet P1500 Series.
●In other locations, see 
http://www.hp.com/.
62 Chapter 7   Problem solving ENWW
 
						

							Status-light patterns
Table 7-1  Status-light legend
Symbol for light off
Symbol for light on
Symbol for light blinking
Table 7-2  Control-panel light messages
HP LaserJet P1000 Series 
light status
HP LaserJet P1500 Series
light status
State of the deviceAction
Ready 
The device is ready with no job activity.
To print a Configuration page,press and release the  Go 
button (HP LaserJet P1500
network models only).
Processing Data 
The device is processing or 
receiving data. 
To cancel the current job, 
press the  Cancel button 
(HP LaserJet P1006/P1009/
P1500 Series only).
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							HP LaserJet P1000 Series 
light status
HP LaserJet P1500 Series
light status
State of the deviceAction
Manual Feed  or Continuable 
Error 
This state occurs in the 
following circumstances: 
● Manual feed 
● General continuable error
To recover from the error and 
print the available data, press
the  Go button (HP LaserJet P1500 Series only). 
If the recovery is successful, 
the device continues to the Processing Data state and 
completes the job. 
If the recovery is 
unsuccessful, the device
continues to the Continuable
Error state. Try removing any media from the media path 
and cycling the device power.
Attention
HP LaserJet P1000 Series:
● Print-cartridge door is open 
● Paper jam 
● No cartridge installed 
● Paper out
HP LaserJet P1500 Series:
● Print-cartridge door is open 
● Paper jam 
● Paper out
Close the print-cartridge door, 
remove the paper jam, install
the cartridge, or add paper.
Fatal Error 
The device has encountered a non-recoverable error. 
● Turn off the device, wait 
10 seconds, and turn on the device. 
● If you cannot resolve the 
problem, see
HP Customer Careon page 88 .
Table 7-2  Control-panel light messages (continued)
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							HP LaserJet P1000 Series 
light status
HP LaserJet P1500 Series
light status
State of the deviceAction
 Toner Low 
The Go, Ready, and Attention lights act independently of the 
Toner Low state (HP LaserJet
P1500 Series only).
Order a new print cartridge
and have it ready. See Order
supplies and accessorieson page 82 .
 Toner Missing 
The print cartridge has been removed from the device 
(HP LaserJet P1500 Series
only). 
Reinsert the print cartridge in 
the device.
Table 7-2   Control-panel light messages (continued)
ENWWStatus-light patterns 65
 
						

							Clearing jams
Occasionally, media becomes jammed during a print job. You are notified through the control panel
lights.
The following are some of the causes of jams:
●The input trays are loaded incorrectly or are too full.
NOTE:When you add new media, always remove all of the media from the input tray and
straighten the entire stack. This helps prevent multiple feeds and reduces media jams.
●The media does not meet HP specifications.
●The device might need to be cleaned to remove paper dust and other particles from the paper path.
Loose toner might remain in the device after a media jam. This toner clears up after a few sheets print.
CAUTION:If you get any toner on your clothes, wash them in cold water. Hot water will permanently
set the toner into the fabric.
Typical media jam locations
●Print cartridge area: See Removing a jammed page on page 66.
●Input tray areas: If the page is still sticking out of the input tray, gently try to remove it from the
input tray without tearing the page. If you feel resistance, see 
Removing a jammed page
on page 66.
●Output path: If the page is sticking out of the output bin, see 
Removing a jammed page
on page 66.
NOTE:Loose toner might remain in the device after a media jam. This toner clears up after a few
sheets are printed.
Removing a jammed page
CAUTION:Media jams might result in loose toner on the page. If you get any toner on your clothes,
wash them in cold water. Hot water will permanently set the toner into the fabric.
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							To clear a jam in the print-cartridge area
CAUTION:Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. 
Damage they cause is not covered by the warranty.
1. Open the print-cartridge door, and then remove the print cartridge from the device.
CAUTION:To prevent damage to the print cartridge, minimize its exposure to direct light.
2.With both hands, grasp the side of the media that is most visible (this includes the middle), and 
carefully pull it free from the device.
ENWW Clearing jams 67