HP LaserJet M4345xm User Manual

Control panel messageDescriptionRecommended action
13.JJ.NT JAM INSIDE TOP COVER AREAMedia is jammed in the top cover area.Follow the instructions in the onscreen
dialog box. See Clear jams from the top-
cover and print-cartridge areas.
13.JJ.NT JAM INSIDE TOP COVER AREA
Remove print cartridgeMedia is jammed in the top cover area and
you must remove the print cartridge to clear
the jam.Follow the instructions in the onscreen
dialog box. See Clear jams from the top-cover and print-cartridge areas....

Control panel messageDescriptionRecommended action
41.3 MEDIA TOO SHORT CANNOT
DUPLEXThe MFP cannot print on both sides of the
selected media because the media does
not meet the minimum length specification.Select single-sided printing or load a longer-
size media. Resend the job. See Select
print media.
41.3 MEDIA TOO SHORT CANNOT SEND
TO FACE DOWN OUTPUT BINThe MFP cannot deliver the selected media
face-down because the media does not
meet the minimum length specification.Select the face-up output...

Control panel messageDescriptionRecommended action
53.XY.ZZ CHECK RAM DIMM SLOT 
To continue touch OKA problem exists with the MFP memory.
The DIMM that caused the error will not be
used. The following are the values of X:
X  = Device location
0  = Onboard memory
1  = Slot 1You might need to reseat or replace the
specified DIMM.
Turn the MFP off, and then replace the
DIMM that caused the error. See 
Addingprinter memory .
If this message persists, contact an HP-
authorized service or support provider....

Control panel messageDescriptionRecommended action
66.XY.ZZ OUTPUT DEVICE FAILUREAn error occurred in an external paper-
handling accessory.1.Turn the MFP power off.
2. Check that the accessory is properly
seated on and connected to the MFP,
without any gaps between the MFP
and the accessory. If the accessory
uses cables, disconnect and
reconnect them.
3. Verify that there is no packaging
material in or around the output device.
4. Turn the MFP power on.
5. If this message persists, contact an...

Control panel messageDescriptionRecommended action
8X.YYYY EIO ERRORThe EIO accessory card has encountered a
critical error, as specified by YYYY.Try the following actions to clear the
message.
1.Turn the MFP off, and then turn the
MFP on.
2. Turn the MFP off, reseat the EIO
accessory, and then turn the MFP on.
3. Replace the EIO accessory.
8X.YYYY INTERNAL JETDIRECT ERRORThe embedded HP Jetdirect print server
has encountered a critical error, as
specified by  YYYY.Turn the MFP off, and then turn the MFP...

Control panel messageDescriptionRecommended action
Digital Send Communication ErrorAn error has occurred during a digital send
task.Contact the network administrator.
Digital Send server is not responding
Contact administratorThe MFP cannot communicate with the
server.Verify the network connection. Contact the
network administrator.
Document feeder bin fullThe document feeder output bin holds 50
sheets of paper. The MFP stops when the
bin is full.Remove the paper from the document
feeder output bin....

Control panel messageDescriptionRecommended action
onscreen dialog box. See Clear jams fromthe document feeder. Also see Solverepeated jams.
If the message persists after all jams have
been cleared, a sensor might be stuck or
broken. Contact an HP-authorized service
or support provider. See the HP support
flyer, or go to 
http://www.hp.com/support/ljm4345mfp .
Jam in document feederMedia is jammed in the document feeder.Follow the instructions in the onscreen
dialog box. See Clear jams from thedocument...

Control panel messageDescriptionRecommended action
PIN is incorrect. Please enter a 4-digit
number.The PIN format is incorrect.Type the 4-digit PIN.
PIN is incorrect. Please re-enter PIN.The PIN was typed incorrectly.Retype the PIN.
Please turn device off and install hard
disk.The requested job requires a hard disk, but
the MFP does not have a hard disk installed.Turn the MFP off and install a hard disk.
See 
Order parts, accessories, and supplies.
Reattach output binThe standard output bin was detached...

Control panel messageDescriptionRecommended action
message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
UNABLE TO COPYThe MFP was unable to copy the
document. If this message persists, contact
an HP-authorized service or support
provider. (See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
To temporarily hide this message in order
to fax or send to e-mail, touch  IGNORE.
UNABLE TO SENDTo...

Common causes of jams
The device is jammed.1
CauseSolution
The media does not meet specifications.Use only media that meets HP specifications. See Selectprint media.
A component is installed incorrectly.Verify that the print cartridge is correctly installed.
You are using media that has already passed through a
device or copier.Do not use media that has been previously printed on or
copied.
An input tray is loaded incorrectly.Remove any excess media from the input tray. Make sure
that the stack is below...