HP LaserJet Enterprise M551xh User Manual

							Interpret control panel messages for supplies ............................................................ 11010.XX.YY Supply memory error ................................................................ 110
Black cartridge low ................................................................................ 110
Black cartridge very low ......................................................................... 111
Cyan cartridge low ................................................................................ 111
Cyan cartridge very low ......................................................................... 111
Fuser kit low .......................................................................................... 112
Fuser kit very low ................................................................................... 112
Incompatible  cartridge ................................................................ 112
Incompatible fuser .................................................................................. 112
Magenta cartridge low ........................................................................... 113
Magenta cartridge very low .................................................................... 113
Replace  cartridge ....................................................................... 113
Replace fuser kit ..................................................................................... 113
Replace Supplies .................................................................................... 114
Replace toner collection unit .................................................................... 114
Replace toner collection unit .................................................................... 114
Supplies in wrong position ...................................................................... 115
Supplies low .......................................................................................... 115
Supplies very low ................................................................................... 115
Toner Collection Unit Almost Full .............................................................. 116
Unsupported supply installed ................................................................... 116
Used supply in use ................................................................................. 116
Wrong cartridge in  slot ............................................................... 116
Yellow cartridge low ............................................................................... 117
Yellow cartridge very low ........................................................................ 117
8  Print tasks ................................................................................................................ .... 119
Cancel a print job with Windows .......................................................................................... 120
Basic print tasks with Windows .............................................................................................. 1 21
Open the printer driver with Windows ..................................................................... 121
Get help for any printing option with Windows ........................................................ 122
Change the number of print  copies with Windows .................................................... 122
Save custom print settings for reuse with Windows .................................................... 122 Use a printing shortcut with Windows ....................................................... 122
Create printing sh ortcuts ......................................................................... 124
Improve print quality with Windows ........................................................................ 127 Select the page size with Windows .......................................................... 127
Select a custom page size with Windows .................................................. 127
Select the paper type with Windows ........................................................ 127
Select the paper tray with Windows ......................................................... 127
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							Select the print resolution .......................................................................\
. 127
Print on both sides (duplex) with Windows ............................................................... 129
Manually print on both  sides with Windows .............................................. 129
Automatically print on both sides with Windows ........................................ 130
Print multiple pages per sheet with Windows ............................................................ 132
Select page orientation with Windows ..................................................................... 134
Set color options with Windows .............................................................................. 136
Use HP ePrint ....................................................................................................................... 137
Additional print tasks with Windows ...................................................................................... 138 Print colored text as black (grayscale) with Windows ................................................ 138
Print on preprinted letterhead or forms with Windows ................................................ 139
Print on special paper, labels, or tr ansparencies with Windows .................................. 141
Print the first or last page on different paper with Windows ........................................ 144
Scale a document to fit page  size with Windows ...................................................... 146
Add a watermark to a document with Windows ....................................................... 148
Create a booklet with Windows .............................................................................. 149
Use job storage features with Windows ................................................................... 150 Create a stored job with Windows ........................................................... 151
Print a stored job .................................................................................... 152
Delete a stored job ................................................................................. 153
Set job storage options with Windows ...................................................... 153Print one copy for proof before printing all the copies .................. 153
Temporarily store a personal job on the product and print it later . . 154
Temporarily store a job on the product ....................................... 154
Permanently store a job on the product ...................................... 154
Make a permanently stored job private so that anyone who tries
to print it must provide a PIN .................................................... 154
Receive notification when someone prints a stored job ................. 155
Set the user name for a stored job ............................................. 155
Specify a name for the stored job .............................................. 155
Print special jobs with Windows ............................................................................. 156
Print business graphics or marketing material ............................................. 156Supported glossy paper ........................................................... 156
Set the duplex alignment .......................................................... 157
Print weatherproof maps and outdoor signs ............................................... 157 Supported tough paper ............................................................ 157
Walk-up USB printing .......................................................................................................... . 158
9  Color ...................................................................................................................... ...... 159
Adjust color/color settings ................................................................................................... .. 160
Change the color theme fo r a print job .................................................................... 160
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							Change the color options ....................................................................................... 161
Manual color options ............................................................................................. 161
Use HP EasyColor .............................................................................................................. .. 163
Match colors to your computer screen ..................................................................................... 164 Sample book color matching .................................................................................. 164
Print color samples ................................................................................................ 165
PANTONE® color matching ................................................................................... 165
10  Manage and maintain ................................................................................................ 167 Print information pages ....................................................................................................... .. 168
Use the HP Embedded Web Server ........................................................................................ 170
Open the HP Embedded Web Server by using a network connection .......................... 170
HP Embedded Web Server features ......................................................................... 171Information tab ...................................................................................... 171
General tab ........................................................................................... 171
Print tab ................................................................................................ 172
Troubleshooting tab ................................................................................ 173
Security tab ........................................................................................... 173
HP Web Services tab .............................................................................. 173
Networking tab ...................................................................................... 173
Other Links list ....................................................................................... 174
Use HP Web Jetadmin ..........................................................................................................  175
Product security features ..................................................................................................... ... 176
Security statements ................................................................................................ 176
IP Security ............................................................................................................ 176
Secure the HP Embedded Web Server ..................................................................... 176
Encryption support: HP High-Performance  Secure Hard Disks (for models with an
encrypted hard disk) .............................................................................................. 176
Erase Job Data ..................................................................................................... 177
Erase Job Data ...................................................................................... 177
Data affected ......................................................................................... 177
Secure stored jobs ................................................................................................. 178
Lock the control panel menus .................................................................................. 178
Lock the formatter cage .......................................................................................... 178
Economy settings .............................................................................................................. ... 179
Optimize speed or energy usage ............................................................................ 179
Powersave modes ................................................................................................. 179
Disable or enable sleep mode ................................................................. 179
Set the sleep timer .................................................................................. 180
Set the sleep schedule ............................................................................. 180
Clean the product ................................................................................................................ 181
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							Clean the paper path ............................................................................................ 181
Product updates ............................................................................................................... .... 181
11  Solve problems ...........................................................................................................  183
Self help ..................................................................................................................... ........ 184
Solve general problems checklist ............................................................................................ 1 85
Factors that affect product performance ...................................................................  186
Restore factory settings ...................................................................................................... ... 187
Interpret control-panel messages ............................................................................................ 1 88
Control-panel message types .................................................................................. 188
Control-panel messages ......................................................................................... 188
Paper feeds incorrectly or becomes jammed ............................................................................ 189 The product does not pick up paper ........................................................................  189
The product picks up multiple sheets of paper ........................................................... 189
Prevent paper jams ................................................................................................ 189
Clear jams .................................................................................................................... ......  191
Jam locations ........................................................................................................ 191
Clear jams in the output bin area ............................................................................  192
Clear jams in Tray 1 .............................................................................................. 193
Clear jams in Tray 2 .............................................................................................. 195
Clear jams in the right door .................................................................................... 196
Clear jams in the optional 500-sheet paper  and heavy media tray (Tray 3) .................. 200
Clear jams in the lower right door (Tray 3) ............................................................... 201
Change jam recovery ............................................................................................ 202
Paper does not feed automatically .......................................................................................... 20 3
Improve print quality ......................................................................................................... .... 204
Use the correct paper type setting in the printer driver ...............................................  204 Change the paper type setting for Wind ows .............................................. 204
Change the paper type setting for Mac  ..................................................... 204
Adjust color settings in the printer driver ................................................................... 205 Change the color theme fo r a print job .....................................................  205
Change the color options ........................................................................ 206
Use paper that meets HP specifications .................................................................... 206
Print a cleaning page ............................................................................................  207
Calibrate the product to align colors ........................................................................ 207
Check the print cartridges ......................................................................................  208
Use the printer driver that best meets your printing needs ...........................................  208
The product does not print or it prints slowly ............................................................................ 210
The product does not print ...................................................................................... 210
The product prints slowly ........................................................................................ 211
Solve walk-up USB printing problems ...................................................................................... 212
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							The Retrieve From USB Settings menu does not open when you insert the USB
accessory .............................................................................................................  212
The file does not print from the USB storage accessory ............................................... 212
The file that you want to print is not listed  in the Open From USB menu ........................ 213
Solve connectivity problems ...................................................................................................  214
Solve direct-connect problems ................................................................................. 214
Solve network problems ......................................................................................... 214
Poor physical connection ......................................................................... 214
The computer is using the incorrect IP address for the product ...................... 214
The computer is unable to communicate with the product ............................ 215
The product is using incorrect link and duplex settings for the network .......... 215
New software programs might be causing compatibility problems ................ 215
The computer or workstation might be set up incorrectly .............................. 215
The product is disabled, or other ne twork settings are incorrect .................... 215
Solve product software problems with Windows ...................................................................... 216 A printer driver for the product is not visible in the Printer folder .................................. 216
An error message was displayed during the software installation ................................ 216
The product is in Ready mode,  but nothing prints ...................................................... 216
Solve product software problems with Mac ............................................................................. 218
The product name does not appear in the product list in the Print & Fax list .............. .... 218
The printer driver does not automatically set up the selected product in the Print & Fax
list ....................................................................................................................... 21 8
A print job was not sent to the product that you wanted ............................................. 218
When connected with a USB cable, the product does not appear in the Print & Fax list
after the driver is selected. ...................................................................................... 219
You are using a generic printer driver when using a USB connection ........................... 219
Appendix A  Supplies and accessories .............................................................................. 221 Order parts, accessories, and supplies ................................................................................... 222
Part numbers .................................................................................................................. ..... 223
Accessories .......................................................................................................... 223
Print cartridges and toner collection unit  ................................................................... 223
Cables and interfaces ............................................................................................ 223
Maintenance kits ................................................................................................... 224
Appendix B  Service and support ...................................................................................... 225 Hewlett-Packard limited warranty statement ............................................................................. 226
HPs Premium Protection Warranty: LaserJet print cartridge limited warranty statement .................. 227
Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement .......... 228
Data stored on the print cartridge ...........................................................................................  229
End User License Agreement .................................................................................................. 2 30
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							OpenSSL ............................................................................................................................. 232
Customer self-repair warranty service .....................................................................................  233
Customer support ................................................................................................................. 234
Appendix C  Product specifications ................................................................................... 235 Physical specifications ....................................................................................................... ... 236
Power consumption, electrical specifications, and acoustic emissions .......................................... 236
Environmental specifications ..................................................................................................  236
Appendix D  Regulatory information ................................................................................ 237 FCC regulations ............................................................................................................... .... 238
Environmental product stewardship program ........................................................................... 239 Protecting the environment ...................................................................................... 239
Ozone production ................................................................................................. 239
Power consumption ............................................................................................... 239
Paper use ............................................................................................................. 239
Plastics ................................................................................................................. 239
HP LaserJet print supplies .......................................................................................  239
Return and recycling instructions ............................................................................. 240United States and Puerto Rico .................................................................. 240
Multiple returns (more than one cartridge) .................................. 240
Single returns .......................................................................... 240
Shipping ................................................................................ 240
Non-U.S. returns .................................................................................... 241
Paper ..................................................................................................................  241
Material restrictions ............................................................................................... 241
Disposal of waste equipment by users in private households in the European Union ...... 242
Chemical substances ............................................................................................. 242
Material Safety Data Sheet (MSDS) ......................................................................... 242
For more information ............................................................................................. 242
Declaration of conformity ..................................................................................................... . 243
Safety statements ............................................................................................................. ....  245
Laser safety .......................................................................................................... 245
Canadian DOC regulations .................................................................................... 245
VCCI statement (Japan) .......................................................................................... 245
Power cord instructions .......................................................................................... 245
Power cord statement (Japan) ................................................................................. 245
EMC statement (Korea) .......................................................................................... 246
Laser statement for Finland ..................................................................................... 246
GS statement (Germany) ........................................................................................ 246
Substances Table (China) ....................................................................................... 247
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							Restriction on Hazardous Substances statement (Turkey) ............................................. 247
Restriction on Hazardous Substances statement (Ukraine) ........................................... 247
Index ......................................................................................................................... ......  249
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							1 Product basics
●Product comparison
●
Environmental features
●
Accessibility features
●
Product views
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							Product comparison
ModelFeatures
HP LaserJet Enterprise 500 color
M551n
Part number: CF081A
Performance
● Prints up to 33 pages per minute (ppm) on Letter size paper and 32 ppm on A4
size paper
Paper handling
●100-sheet multipurpose input tray (Tray 1)
● 500-sheet input tray (Tray 2)
● 250-sheet, face-down output bin
Supported operating systems
●
Windows® XP (32-bit and 64-bit)
● Windows Vista
® (32-bit and 64-bit)
● Windows 7 (32-bit and 64-bit)
● Windows Server 2003 (32-bit and 64-bit)
● Windows Server 2008 (32-bit and 64-bit) R2 64-bit
● Mac OS X v10.5 and v10.6
Connectivity
●Hi-Speed USB 2.0 port
● HP Jetdirect embedded print server for connecting to a 10/100 Base-TX network
● Wireless accessory available
Memory
●1 gigabyte (GB) of random access memory (RAM)
Control-panel display
●4-line color
2 Chapter 1   Product basics
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