HP LaserJet Enterprise M551n User Manual

Clear jams in Tray 1
1.If jammed paper is visible in Tray 1, clear the
jam by gently pulling the paper straight out.
Touch the  OK button to clear the message.  
2.
If you cannot remove the paper, or if no
jammed paper is visible in Tray 1, close Tray
1 and open the right door.  
3.
If paper is visible inside the right door, gently
pull the trailing edge to remove it.  
ENWW
Clear jams
193
 

4.Gently pull the paper out of the pick up area.  
5.Close the right door.  
194 Chapter 11   Solve problems ENWW
 

Clear jams in Tray 2
CAUTION:Opening a tray when paper is jammed can cause the paper to tear and leave pieces of
paper in the tray, which might cause another jam.  Be sure to clear jams before opening the tray.
1.Open Tray 2 and make sure that the paper is
stacked correctly. Remove any jammed or
damaged sheets of paper.  
2.
Close the tray.  
ENWW Clear jams
195
 

Clear jams in the right door
CAUTION:The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing
jams.
1. Open the right door.  
2.If paper is jammed as it enters the output bin,
gently pull the paper downward to remove it.  
3.
If paper is jammed inside the right door, gently
pull the paper to remove it.  
196 Chapter 11   Solve problems
ENWW
 

4.Lift the paper-feed cover on the inside of the
right door. If jammed paper is present, gently
pull the paper straight out to remove it.  
12
5.
Close the paper-feed cover.  
6.Gently pull the paper out of the pickup area.  
7.Look for paper in the Tray 2 roller area. Push
up on the two green levers to release the jam-
access door. Remove any jammed paper, and
close the door.  
ENWW
Clear jams
197
 

8.If paper is visible entering the bottom of the
fuser, gently pull downward to remove it.
CAUTION: Do not touch the rollers on the
transfer roller. Contaminates can affect print
quality.  
9.
Paper could be jammed inside the fuser where
it would not be visible. Grasp the fuser
handles, lift up slightly, and pull straight out to
remove the fuser.
CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before clearing jams.  
10.
Open the jam-access door (callout 1). If...

11.Close the jam-access door, and push the fuser
completely into the product.  
12.
Close the right door.  
ENWW Clear jams
199
 

Clear jams in the optional 500-sheet paper and heavy media tray
(Tray 3)
1.Open Tray 3 and make sure that the paper is
stacked correctly. Remove any damaged or
jammed sheets of paper.  
2.
Close Tray 3.  
200 Chapter 11   Solve problems ENWW
 

Clear jams in the lower right door (Tray 3)
1.Open the lower right door.  
2.If paper is visible, gently pull the jammed
paper up or down to remove it.  
3.
Close the lower right door.  
ENWW Clear jams
201
 

Change jam recovery
This product provides jam recovery, a feature that you can use to reprint jammed pages. The following
options are available:
●Auto
 — The product attempts to reprint jammed  pages when sufficient memory is available.
● Off
 — The product does not attempt to reprint jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
NOTE: When using this option, if th e product runs out of paper and the job is being printed on
both sides, some pages can be...